Cisco Unified Contact Center Express 12.5(1)
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近期資安公告
- 05-Jun-2024
- 24-Jan-2024
- 27-Oct-2023
- 16-Aug-2023
- 05-Apr-2023
-
資料表和產品資訊
資料表
最新
- Cisco Unified Contact Center Express 12.5 SU3 Data Sheet
- Cisco Webex Workforce Optimization Data Sheet
- Cisco Unified Contact Center Express 12.5 SU1 Data Sheet
- Cisco Collaboration Flex Plan Contact Center Data Sheet
- Cisco Unified Contact Center Express 12.5 Data Sheet
- Cisco Unified Contact Center Express 12.0(1) Data Sheet
- Cisco Unified Contact Center Express Premium 4.5
- Cisco Unified Contact Center Express 8.0
- Cisco Agent Desktop for Cisco Unified Contact Center Express 7.0
- Cisco IPCC Express Features and Specifications 4.0
- Cisco Unified Contact Center Express 7.0
- Cisco IPCC Express - Premium 4.0
- Cisco Agent Desktop for Cisco Unified Contact Center Express 5.0
- Cisco Unified Contact Center Express 5.0
- Cisco Unified Contact Center Express 8.5
檢視所有這類文件
產品停產與終止銷售通知
最新
- End-of-Sale and End-of-Life Announcement for the Perpetual Licensing for Cisco Intelligent Contact Manager & IP Interactive Voice Response - Replaced by Flex Contact Center
- End-of-Sale and End-of-Life Announcement for the Perpetual Licensing for Cisco Unified Contact Center Express - Replaced by Flex Contact Center
- End-of-Sale and End-of-Life Announcement for the Cisco FLEX Subscription 11.x for Unified Contact Center Express
- End-of-Sale and End-of-Life Announcement for the Cisco FLEX Subscription 12.0 for Unified Contact Center Express
- End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Express 12.0 and IP Interactive Voice Response 12.0 Add-ons and Upgrades
- End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Express 12.0
- End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Express 11.x and IP Interactive Voice Response 11.x
- End-of-Sale and End-of-Life Announcement for Cisco Unified Workforce Optimization
- End-of-Sale and End-of-Life Announcement for the Cisco End of Life announcement for Contact Center Express 10.0 Promotional Bundles
- End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Express 8.0
- EoS and EoL Announcement for the Cisco IPCC Express Edition 3.1
- End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Express 8.5(1) - Part 1
- End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Express 5.0
- End-of-Sale and End-of-Life Announcement for the Cisco Unified Web and E-Mail Interaction Manager for Cisco Unified Contact Center Express
- End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Express 6.0
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-
資安公告
欄位聲明
-
- Field Notice: FN - 72432 - Unified Contact Center Enterprise (UCCE)/Packaged Contact Center Enterprise (PCCE)/Unified Contact Center Express (UCCX) Solution: Impact of Chrome Private Network Access Deprecation - Software Upgrade Recommended
- Field Notice: FN - 72185 - UCCE/UCCX Finesse Agents Disconnected in Chrome 88 - Software Upgrade Recommended
- Field Notice: FN - 70557 - Unified Contact Center Express (UCCX) and Customer Collaboration Portal (CCP): QuoVadis Root CA 2 Decommission Might Affect Smart Licensing - Software Upgrade Recommended
Cisco Unified Contact Center Express 12.5(1)
- Field Notice: FN74057 - Cisco Unified Contact Center Express Database Service May Fail Due to Increasing Database Connections - Software Upgrade Recommended
- Field Notice: FN - 62953 - Unified Contact Center Express (CCX) Will Not Start After Cisco Security Agent (CSA) is Installed on HP MCS with OS 2003
- Field Notice: FN - 62880 - New Zealand Daylight Savings Time Policy Changes Effective September 2007 - For Cisco Unified Contact Center Express (Unified CCX)
- Field Notice: *Expired* FN - 28275 - New Install of Cisco IP Contact Center (IPCC) Express or IP/IVR 3.1(2) Fails to Display The AppAdmin Screen on The New MCS Servers
- Field Notice: *Expired* FN - 27035 - Integrated Contact Distribution (ICD) Agents Stuck in RESERVED State With IP Contact Center (IPCC) Express
安全建議、回應和注意事項
最新
- Cisco Finesse Web-Based Management Interface Vulnerabilities
- Cisco Unified Communications Products Remote Code Execution Vulnerability
- Cisco Unified Contact Center Express Finesse Portal Web Cache Poisoning Vulnerability
- Cisco Unified Contact Center Express Stored Cross-Site Scripting Vulnerability
- Cisco Finesse Reverse Proxy VPN-less Access to Finesse Desktop Denial of Service Vulnerability
- Cisco Unified Intelligence Center Reflected Cross-Site Scripting Vulnerability
- Cisco Unified Intelligence Center Reflected Cross-Site Scripting Vulnerability
- Cisco Finesse Open Redirect Vulnerability
- Cisco Finesse Cross-Site Scripting Vulnerabilities
- Cisco Unified Intelligence Center Reflected Cross-Site Scripting Vulnerability
- Cisco Unified Contact Center Express Improper API Authorization Vulnerability
- Cisco Unified Contact Center Express Remote Code Execution Vulnerability
- Cisco Unified Contact Center Express Privilege Escalation Vulnerability
- Cisco Unified Contact Center Express HTTP Response Splitting Vulnerability
- Cisco Unified Contact Center Express Request Processing Server-Side Request Forgery Vulnerability
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版本和相容性
兼容性資料
-
- Release Notes for Cisco Unified Contact Center Express Solution, Release12.5(1) SU1
- Unified CCX Software Compatibility Matrix for 1251 SU3
- Unified CCX Software Compatibility Matrix for 12.5(1)
- Unified CCX Software Compatibility Matrix for 12.5(1) SU2
- Unified CCX Software Compatibility Matrix for 12.5(1) SU1
Cisco Unified Contact Center Express 12.5(1)
發佈通知
- Release Notes for Cisco Unified Contact Center Express Solution, Release 12.5(1)
- Release Notes for Cisco Unified Contact Center Express Solution, Release 12.5(1) SU3
- Release Notes for Cisco Unified Contact Center Express Solution, Release 12.5(1) SU2
- Release Notes for Cisco Unified Contact Center Express Solution, Release 12.5(1) SU1
- Unified Contact Center Express Engineering Specials for Release 12.5(1)
Cisco Unified Contact Center Express 12.5(1)
參考
文件藍圖
-
- Cisco Unified Contact Center Express Documentation Guide, Release 12.5(1) SU1
- Cisco Customer Collaboration Platform Documentation Guide, Release 12.5(1)
- Cisco Customer Collaboration Platform Documentation Guide, Release 12.5(1) SU2
- Cisco Unified Contact Center Express Documentation Guide, Release 12.5(1)
- Cisco Unified Contact Center Express Documentation Guide, Release 12.5(1) SU3
- Cisco Unified Contact Center Express Documentation Guide, Release 12.5(1) SU2
Cisco Unified Contact Center Express 12.5(1)
授權資料
- Open Source Used In Cisco Finesse, Release 10.6(1) (PDF - 2 MB)
- Open Source Used In Cisco Unified Contact Center Express 12.0(1) (PDF - 14 MB)
- Open Source Used In Cisco Unified Contact Center Express 11.6(1) (PDF - 13 MB)
- Open Source Used In Cisco Unified Contact Center Express 11.5(1) (PDF - 16 MB)
- Open Source Used In Cisco Unified Contact Center Express 11.0(1) (PDF - 25 MB)
- Open Source Used In Unified CCX and Unified IP-IVR, Release 10.6(1) (PDF - 4 MB)
- Open Source Used In Unified Contact Center Express, Release 10.5(1) (PDF - 6 MB)
- Open Source Used In Unified Contact Center Express, Release 10.0(1) (PDF - 6 MB)
技術參考
- Cisco Unified Contact Center Express Bandwidth Calculator, Release 12.5(1) (XLSX - 98 KB)
- Cisco Unified Contact Center Express Database Schema Guide, Release 12.5(1)
- Cisco Unified Contact Center Express Database Schema Guide, Release 12.5(1) SU1
- Cisco Unified Contact Center Express Report Developer Guide, Release 12.5(1)
Cisco Unified Contact Center Express 12.5(1)
設計
設計指南
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- Solution Design Guide for Cisco Unified Contact Center Express Release 12-5-1 SU1
- Solution Design Guide for Cisco Unified Contact Center Express, Release 12.5(1)
- Solution Design Guide for Cisco Unified Contact Center Express, Release 12.5(1) SU2
- Solution Design Guide for Cisco Unified Contact Center Express, Release 12.5(1) SU1
Cisco Unified Contact Center Express 12.5(1)
- Cisco Unified Contact Center Express Script Repository (ZIP - 30 MB)
設計技術筆記
安裝與升級
安裝和升級指南
-
- Cisco Customer Collaboration Platform Installation and Upgrade Guide Release 12.5(1)
- Cisco Customer Collaboration Platform Installation and Upgrade Guide Release 12.5(1) SU1
- Cisco Unified Contact Center Express Install and Upgrade Guide, Release 12.5(1)
- Cisco Unified Contact Center Express Install and Upgrade Guide, Release 12.5(1) SU3
- Cisco Unified Contact Center Express Install and Upgrade Guide, Release 12.5(1) SU2
- Cisco Unified Contact Center Express Install and Upgrade Guide, Release 12.5(1) SU1
- Getting Started with IP IVR Guide, Release 12.5(1)
Cisco Unified Contact Center Express 12.5(1)
安裝和升級技術筆記
設定
配置示例和技術筆記
最新
- 為基於UCCX代理的漸進式配置出站撥號程式
- 為基於UCCX代理的預測性配置出站撥號程式
- 使用第三方小工具在Cisco Finesse中配置CUIC歷史報告小工具
- 瞭解Unified Contact Center Express (UCCX)中的智慧許可
- 配置Unified Contact Center Express日曆管理
- 配置CUIC報告預設檢視和閾值
- 配置UCCX智慧許可 — 直接型號
- 在UCCX上配置代理的共用擴展
- Webex體驗管理與Contact Center Express的整合
- 配置UCCX的擴展和連線功能
- 為UCCX中的回叫功能配置自定義指令碼
- 所有VOS裝置型號上的增強型資料包捕獲
- 在Cisco Unified Contact Center Express(UCCX)11.0(1)或更高版本上配置呼叫後處理
- 具有Okta身份提供程式的聯絡中心SSO
- 為思科身份服務(IdS)安裝和配置F5身份提供程式(IdP)以啟用SSO
檢視所有這類文件
配置指南
-
- Port Utilization Guide for Cisco Unified Contact Center Express Solution, Release 12.5(1)
- Port Utilization Guide for Cisco Unified Contact Center Express Solution, Release 12.5(1) SU2
- Port Utilization Guide for Cisco Unified Contact Center Express Solution, Release 12.5(1) SU1
- Port Utilization Guide for Cisco Unified Contact Center Express Solution, Release 12.5(1) SU1
Cisco Unified Contact Center Express 12.5(1)
特色指南
- Cisco Unified Contact Center Express Features Guide, Release 12.5(1)
- Cisco Unified Contact Center Express Features Guide, Release 12.5(1) SU3
- Cisco Unified Contact Center Express Features Guide, Release 12.5(1) SU2
- Cisco Unified Contact Center Express Features Guide, Release 12.5.1 SU1
Cisco Unified Contact Center Express 12.5(1)
維護與營運
終端用戶指南
-
- Cisco Finesse Agent and Supervisor Desktop User Guide for Cisco Unified Contact Center Express, Release 12.5(1)
- Cisco Finesse Agent and Supervisor Desktop User Guide for Cisco Unified Contact Center Express, Release 12.5(1) SU2
- Cisco Finesse Agent and Supervisor Desktop User Guide for Cisco Unified Contact Center Express, Release 12.5(1)SU1
- Cisco Unified Contact Center Express Reporting User Guide, Release 12.5(1)
- Cisco Unified Contact Center Express Reporting User Guide, Release 12.5(1) SU1
Cisco Unified Contact Center Express 12.5(1)
維護和運作指南
- Cisco Unified Operating System Administration Guide for Cisco Unified CCX and Cisco Unified IP IVR, Release 12.5(1) SU1
- Cisco Unified Contact Center Express Administration and Operations Guide, Release 12.5(1)
- Cisco Unified Contact Center Express Administration and Operations Guide, Release 12.5(1) SU3
- Cisco Unified Contact Center Express Administration and Operations Guide, Release 12.5(1) SU2
- Cisco Unified Contact Center Express Administration and Operations Guide, Release 12.5(1)SU1
- Cisco Unified Operating System Administration Guide for Cisco Unified CCX and Cisco Unified IP IVR, Release 12.5(1)
- Cisco Unified Operating System Administration Guide for Cisco Unified CCX and Cisco Unified IP IVR, Release 12.5(1) SU3
- Cisco Unified Operating System Administration Guide for Cisco Unified CCX and Cisco Unified IP IVR, Release 12.5(1) SU3
Cisco Unified Contact Center Express 12.5(1)
維護和運作技術筆記
疑難排解
Support FAQ
-
- 瞭解對使用CentOS的聯絡中心元件的支援
Cisco Unified Contact Center Express 12.5(1)
- Cisco Agent Desktop是否可以與Microsoft Windows作業系統中的Novell Netware客戶端共存？
- Cisco CRA管理員是否允許使用者訪問多個儲存庫？
- IPCC Express IP/IVR常見問題解答
- IPCC Express如何與Extension Mobility配合使用
- IPCC Express常見問題的歷史報告
- 在Cisco IP ICD統計資訊中，平均通話持續時間和平均等待持續時間的數量表示什麼意思？
- 如何下載Cisco IPCC Express版本3.0(3)?
- 如何增加Agent Desktop的振鈴次數？
- 如何設定企業資料螢幕彈出視窗？
- 排除未顯示「註冊」按鈕的Context Service小工具故障
- 更改Cisco IP ICD伺服器上的本地管理員密碼是否會導致應用程式問題？
- 更改IP IVR伺服器上的本地管理員密碼
- 未應答呼叫後將座席狀態更改為「就緒」
- 移動主管支援常見問題
疑難排解技術筆記
最新
- 獲取完整的聯絡中心產品版本
- 驗證使用中文時未正確播放TTS提示的配置
- 排除常見的UCCX Finesse和CUIC問題
- 收集Windows客戶端和伺服器作業系統上的資料包捕獲
- UCCX備份失敗故障排除，並顯示錯誤消息
- 瞭解Finesse的WebSocket連線
- 瞭解UCCX中的JTAPI體系結構和呼叫流
- 瞭解UCCX跟蹤級別
- 排查代理程式登入問題
- Troubleshoot Issue with CCXToCUICEngineSyncFailed Alert
- Troubleshoot CM Telephony Subsystem and Application Manager Service Partial Service Issue
- 使用CLI收集Unified Contact Center Express日誌
- 解決Finesse自定義或新小工具問題
- 排除Unified Contact Center Express解決方案中的Apache Log4j漏洞故障
- Informix高CPU利用率
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