End-of-Sale and End-of-Life Announcement for the Perpetual Licensing for Cisco Intelligent Contact Manager & IP Interactive Voice Response - Replaced by Flex Contact Center

Available Languages

Download Options

  • PDF
    (421.1 KB)
    View with Adobe Reader on a variety of devices
Updated:September 20, 2023

Bias-Free Language

The documentation set for this product strives to use bias-free language. For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. Exceptions may be present in the documentation due to language that is hardcoded in the user interfaces of the product software, language used based on RFP documentation, or language that is used by a referenced third-party product. Learn more about how Cisco is using Inclusive Language.

Available Languages

Download Options

  • PDF
    (421.1 KB)
    View with Adobe Reader on a variety of devices
Updated:September 20, 2023

Table of Contents

 

 

Overview

EOL15176

Cisco announces the end-of-sale and end-of-life dates for the Perpetual Licensing for Cisco Intelligent Contact Manager & IP Interactive Voice Response - Replaced by Flex Contact Center. The last day to order the affected product(s) is December 20, 2023. Customers with active service contracts will continue to receive support from the Cisco Technical Assistance Center (TAC) as shown in Table 1 of the EoL bulletin. Table 1 describes the end-of-life milestones, definitions, and dates for the affected product(s). Table 2 lists the product part numbers affected by this announcement. For customers with active and paid service and support contracts, support will be available under the terms and conditions of customers' service contract.

Cisco is committed to long-term support for our customers with Intelligent Contact Manager & IP Interactive Voice Response deployments and these products continue to be available under the Collaboration Flex Plan for Contact Center.

Collaboration Flex Plan for Contact Center supports multiple deployment models: On-premises, partner hosted, and cloud. Some of the customer benefits of Flex Plan include:

      Flexible payment methods – monthly, annual, and full

      Software Support that is included - never find yourself uncovered

      Simplified licensing structure

      Better license entitlements to Cisco Collaboration solutions

      An easy migration to the cloud

The perpetual licensing included in this EOL announcement is:

      Intelligent Contact Manager (ICM)

      IP Interactive Voice Response (IP-IVR)

This EOL announcement pertains to all versions of the products above. NOTE: The following products will continue to be available under perpetual licensing:

      Non-Production Systems (NPS) kit for ICM

For more information about Collaboration Flex Plan for Contact Center, reference the ordering guides at this link: https://www.cisco.com/c/en/us/partners/tools/collaboration-ordering-guides.html

In support of the existing customer base, Cisco offers ICM customers the ability to convert to UCCE to stay on-premises, or Webex Contact Center Enterprise or Webex Contact Center for customers migrating to the cloud. For IP-IVR customers, Cisco offers the ability to move to CVP to stay on-premises, or Webex Contact Center Enterprise, or Webex Contact Center for customers migrating to the cloud. For more information on migration options, please contact your Cisco account team.

End-of-life milestones

Table 1.      End-of-life milestones and dates for the Perpetual Licensing for Cisco Intelligent Contact Manager & IP Interactive Voice Response - Replaced by Flex Contact Center

Milestone

Definition

Date

End-of-Life Announcement Date

The date the document that announces the end-of-sale and end-of-life of a product is distributed to the general public.

September 20, 2023

End-of-Sale Date:
App SW

The last date to order the product through Cisco point-of-sale mechanisms. The product is no longer for sale after this date.

December 20, 2023

Last Ship Date:
App SW

The last-possible ship date that can be requested of Cisco and/or its contract manufacturers. Actual ship date is dependent on lead time.

December 20, 2023

End of New Service Attachment Date:
App SW

For equipment and software that is not covered by a service-and-support contract, this is the last date to order a new service-and-support contract or add the equipment and/or software to an existing service-and-support contract.

December 20, 2023

End of Service Contract Renewal Date:
App SW

The last date to extend or renew a service contract for the product.

December 20, 2024

Last Date of Support:
App SW

The last date to receive applicable service and support for the product as entitled by active service contracts or by warranty terms and conditions. After this date, all support services for the product are unavailable, and the product becomes obsolete.

December 31, 2025

HW = Hardware         OS SW = Operating System Software         App. SW = Application Software

Product part numbers

Table 2.      Product part numbers affected by this announcement

End-of-Sale Product Part Number

Product Description

Replacement Product Part Number

Replacement Product Description

Additional Information

ICMH-NAMSVR

ICM HOSTED NAM OPTIONS

See the Product Migration Options section below for detailed information on replacing this product.

-

-

ICMH-ADV1CPS-L

ICM HOSTED ADVANCED SERVICES THROUGHPUT 1 CALL PER SECOND

See the Product Migration Options section below for detailed information on replacing this product.

-

-

ICMH-ADVSVRICM

ICM HOSTED ADVANCED SERVICES ICM

See the Product Migration Options section below for detailed information on replacing this product.

-

-

ICMH-ADVWEBISE-L

ICM HOSTED ADV. SERV. WEBVIEW INTERNET SCRIPT EDITOR LICENSE

See the Product Migration Options section below for detailed information on replacing this product.

-

-

ICME-BUNDLE

ICM Enterprise Bundle

See the Product Migration Options section below for detailed information on replacing this product.

-

-

ICME-PG

ICM ENTERPRISE PG LICENSES

See the Product Migration Options section below for detailed information on replacing this product.

-

-

ICME-PG-04-SL

ICM ENTERPRISE AVAYA CMS PG (Smart)

See the Product Migration Options section below for detailed information on replacing this product.

-

-

ICME-PG-05-SL

ICM ENTERPRISE AVAYA CMS-LESS PG (Smart)

See the Product Migration Options section below for detailed information on replacing this product.

-

-

ICME-PG-IPCCEE-SL

IPCC GATEWAY FOR IPCC ENTERPRISE (Smart)

See the Product Migration Options section below for detailed information on replacing this product.

-

-

ICME-IVRPRT-LC

ICM ENTERPRISE THIRD PARTY IVR PORT LICENSES

See the Product Migration Options section below for detailed information on replacing this product.

-

-

ICME-IVRPRT-T1-SL

ICM ENTERPRISE THIRD PARTY IVR PORT - TIER 1(Smart)

See the Product Migration Options section below for detailed information on replacing this product.

-

-

ICME-IVRPRT-T2-SL

ICM ENTERPRISE THIRD PARTY IVR PORT - TIER 2(Smart)

See the Product Migration Options section below for detailed information on replacing this product.

-

-

ICME-IVRPRT-T3-SL

ICM ENTERPRISE THIRD PARTY IVR PORT - TIER 3(Smart)

See the Product Migration Options section below for detailed information on replacing this product.

-

-

ICME-IVRPRT-T4-SL

ICM ENTERPRISE THIRD PARTY IVR PORT - TIER 4(Smart)

See the Product Migration Options section below for detailed information on replacing this product.

-

-

ICME-AGENTS

ICM Agent Licenses

See the Product Migration Options section below for detailed information on replacing this product.

-

-

ICME-CTITOOLKIT-SL

CTI Toolkit for regular ERI or ARI Agent (Smart)

See the Product Migration Options section below for detailed information on replacing this product.

-

-

ICME-REGAGT-T1-SL

Regular ICM Agent Licenses - Tier 1 (Smart)

See the Product Migration Options section below for detailed information on replacing this product.

-

-

ICME-REGAGT-T2-SL

Regular ICM Agent Licenses - Tier 2 (Smart)

See the Product Migration Options section below for detailed information on replacing this product.

-

-

ICME-REGAGT-T3-SL

Regular ICM Agent Licenses - Tier 3 (Smart)

See the Product Migration Options section below for detailed information on replacing this product.

-

-

ICME-REGAGT-T4-SL

Regular ICM Agent Licenses - Tier 4 (Smart)

See the Product Migration Options section below for detailed information on replacing this product.

-

-

ICME-V12.5

ICM V12.5 Version Selector

See the Product Migration Options section below for detailed information on replacing this product.

-

-

ICME-ENT-NPS

ICM Enterprise Non-Production Suite

See the Product Migration Options section below for detailed information on replacing this product.

-

-

ICME-IVRPRT-NPS

ICM ENTERPRISE THIRD PARTY IVR PORT - NPS (Smart)

See the Product Migration Options section below for detailed information on replacing this product.

-

-

ICME-MED125-NPS-K9

Media Kit for Unified ICM Enterprise NPS 12.5

See the Product Migration Options section below for detailed information on replacing this product.

-

-

ICME-PG-04-NPS

ICM ENTERPRISE NPS AVAYA (CMS or CMS-LESS) PG (Smart)

See the Product Migration Options section below for detailed information on replacing this product.

-

-

ICME-REGAGT-NPS

Regular ICM Agent Licenses for NPS (Smart)

See the Product Migration Options section below for detailed information on replacing this product.

-

-

ICME-CTTOOLKIT-NPS

CTI Toolkit for regular NPS agent (Smart)

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CVP-CCPORT-150=

CVP 12.5 Call Director (includes SW) - 150 Ports (Smart)

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CVP-CCPORT-300=

CVP 12.5 Call Director (includes SW) - 300 Ports (Smart)

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CVP-CCPORT-600=

CVP 12.5 Call Director (includes SW) - 600 Ports (Smart)

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CVP-CCPORT-850=

CVP 12.5 Call Director (includes SW) - 850 Ports (Smart)

See the Product Migration Options section below for detailed information on replacing this product.

-

-

IVR-125-ADD-K9

IVR 12.5 Add-on Port

See the Product Migration Options section below for detailed information on replacing this product.

-

-

IVR-125-HA-LIC

IVR 12.5 New IP IVR HA Qty 1 License

See the Product Migration Options section below for detailed information on replacing this product.

-

-

IVR-125-HA-LIC=

IVR 12.5 New IP IVR HA Qty 1 License

See the Product Migration Options section below for detailed information on replacing this product.

-

-

IVR-125-HA-UPG

IVR 12.5 Upgrade IP IVR HA (Dual Server Cluster) License

See the Product Migration Options section below for detailed information on replacing this product.

-

-

IVR-125-LIC-K9

IVR 12.5 New Port

See the Product Migration Options section below for detailed information on replacing this product.

-

-

IVR-125-MED-K9

IVR 12.5 Media

See the Product Migration Options section below for detailed information on replacing this product.

-

-

IVR-125-PAK

IVR 12.5 autoexpanded PAK

See the Product Migration Options section below for detailed information on replacing this product.

-

-

IVR-125-PORT-UPG

IVR 12.5 Upgrade Port

See the Product Migration Options section below for detailed information on replacing this product.

-

-

IVR-125-PORT1

IVR 12.5 Port

See the Product Migration Options section below for detailed information on replacing this product.

-

-

IVR-125-PORT1=

IVR 12.5 Port Qty 1

See the Product Migration Options section below for detailed information on replacing this product.

-

-

IVR-125-SS-LIC

IVR 12.5 New IP IVR Single Server Qty 1 License Only

See the Product Migration Options section below for detailed information on replacing this product.

-

-

IVR-125-SYSTEM-K9

IPIVR 12.5 System

See the Product Migration Options section below for detailed information on replacing this product.

-

-

IPCE-MEDIAKIT

UCC Enterprise Media Kits

There is currently no replacement product available for this product.

-

-

ICMEH-MEDIA125-K9

Media Kit for Unified ICM Enterprise 12.5

There is currently no replacement product available for this product.

-

-

ICMEH-V125-K9-UPG=

ICM SW Upgrade to 12.5 for SWSS Customers

There is currently no replacement product available for this product.

-

-

ICM-PLR-LIC=

Permanent license reservation for ICM

There is currently no replacement product available for this product.

-

-

CCBU-LICENSE

CCBU License Document

There is currently no replacement product available for this product.

-

-

Product migration options

Customers should migrate from perpetual licensing for Cisco Intelligent Contact Manager (ICM) & IP Interactive Voice Response (IPIVR) with Software Service and Support (SWSS) to equivalent entitlements available through Collaboration Flex Plan for Contact Center. For more information about Collaboration Flex Plan for Contact Center reference the Ordering Guides at this link: https://www.cisco.com/c/en/us/partners/tools/collaboration-ordering-guides.html.

In support of the existing customer base, Cisco offers ICM customers the ability to convert to UCCE to stay on-premises, or Webex Contact Center Enterprise, or Webex Contact Center for customers migrating to the cloud. For IP-IVR customers, Cisco offers the ability to move to CVP to stay on-premises, or Webex Contact Center Enterprise, or Webex Contact Center for customers migrating to the cloud.

For more information

For more information about the Cisco End-of-Life Policy, go to: https://www.cisco.com/c/en/us/products/eos-eol-policy.html.

For more information about the Cisco Product Warranties, go to: https://www.cisco.com/c/en/us/products/warranty-listing.html.

To subscribe to receive end-of-life/end-of-sale information, go to: https://cway.cisco.com/mynotifications.

Any authorized translation issued by Cisco Systems or affiliates of this end-of-life Product Bulletin is intended to help customers understand the content described in the English version. This translation is the result of a commercially reasonable effort; however, if there are discrepancies between the English version and the translated document, please refer to the English version, which is considered authoritative.

 

 

 

Learn more