End-of-Sale and End-of-Life Announcement for the Perpetual Licensing for Cisco Unified Contact Center Express - Replaced by Flex Contact Center

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Updated:January 31, 2022

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The documentation set for this product strives to use bias-free language. For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. Exceptions may be present in the documentation due to language that is hardcoded in the user interfaces of the product software, language used based on RFP documentation, or language that is used by a referenced third-party product. Learn more about how Cisco is using Inclusive Language.

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Updated:January 31, 2022

Table of Contents

 

 

Overview

EOL14626

Cisco announces the end-of-sale and end-of-life dates for the Perpetual Licensing for Cisco Unified Contact Center Express - Replaced by Flex Contact Center. The last day to order the affected product(s) is August 1, 2022. Customers with active service contracts will continue to receive support from the Cisco Technical Assistance Center (TAC) as shown in Table 1 of the EoL bulletin. Table 1 describes the end-of-life milestones, definitions, and dates for the affected product(s). Table 2 lists the product part numbers affected by this announcement. For customers with active and paid service and support contracts, support will be available under the terms and conditions of customers' service contract.

Cisco is committed to long-term support for our customers with on-premises and Partner Hosted Contact Center deployments. Collaboration Flex Plan for Contact Center supports multiple deployment models: On-premises, partner hosted, and cloud. Some of the customer benefits of Flex Plan include:

     Flexible payment methods – monthly, annual, and full

     Software Support that is included - never find yourself uncovered

     Simplified licensing structure

     Better license entitlements to Cisco Collaboration solutions

     An easy migration to the cloud

The perpetual licensing included in this EOL announcement (Replaced by Flex Contact Center) is:

     Unified Contact Center Express [UCCX]

This EOL announcement pertains to all versions of the product above.

NOTE: The following products will continue to be available under perpetual licensing:

     Unified IP Interactive Voice Response [IPIVR]

     Non-production Services [NPS] kit for UCCX

For more information about Collaboration Flex Plan for Contact Center, reference the ordering guides at this link: https://www.cisco.com/c/en/us/partners/tools/collaboration-ordering-guides.html.

End-of-life milestones

Table 1.        End-of-life milestones and dates for the Perpetual Licensing for Cisco Unified Contact Center Express - Replaced by Flex Contact Center

Milestone

Definition

Date

End-of-Life Announcement Date

The date the document that announces the end-of-sale and end-of-life of a product is distributed to the general public.

January 31, 2022

End-of-Sale Date:
App SW

The last date to order the product through Cisco point-of-sale mechanisms. The product is no longer for sale after this date.

August 1, 2022

Last Ship Date:
App SW

The last-possible ship date that can be requested of Cisco and/or its contract manufacturers. Actual ship date is dependent on lead time.

October 30, 2022

End of New Service Attachment Date:
App SW

For equipment and software that is not covered by a service-and-support contract, this is the last date to order a new service-and-support contract or add the equipment and/or software to an existing service-and-support contract.

August 1, 2022

End of Service Contract Renewal Date:
App SW

The last date to extend or renew a service contract for the product.

August 1, 2023

Last Date of Support:
App SW

The last date to receive applicable service and support for the product as entitled by active service contracts or by warranty terms and conditions. After this date, all support services for the product are unavailable, and the product becomes obsolete.

July 31, 2024

HW = Hardware        OS SW = Operating System Software        App. SW = Application Software

The last day to attach or renew multiyear Software Support Services (SWSS)for perpetual on-premisescallingis August 1, 2022. Only single year contracts will be available after this date. Customers who needadditional licensingand / ortorenewsoftware supportshould move to FLEX Contact Center.

Product part numbers

Table 2.        Product part numbers affected by this announcement

End-of-Sale Product Part Number

Product Description

Replacement Product Part Number

Replacement Product Description

Additional Information

CCX-12-25E-ADD

Enhanced 25 seats add-on Promo Bundle

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-12-25P-ADD

Premium 25 seats add-on Promo Bundle

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-125-125-EPHA

CCX 12.0 UPGRADE - ENH-PRE HA-HA

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-125-25E

CCX 12.5 Enhanced 25 seat Promo Bundle

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-125-25E-ADD

CCX 12.5 Enhanced 25 seats add-on Promo Bundle

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-125-25P

CCX 12.5 premium 25 seat Promo Bundle

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-125-25P-ADD

CCX 12.5 premium 25 seats add-on Promo Bundle

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-125-5E

CCX 12.5 Enhanced 5 seat Promo Bundle

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-125-5P

CCX 12.5 Premium 5 seat Promo Bundle

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-125-A-E-LIC

CCX 12.5 ENH Seat Qty 1 LICENSE ONLY

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-125-A-P-LIC

CCX 12.5 PRE Seat Qty 1 LICENSE ONLY

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-125-ADD-K9

CCX 12.5 Add-on Licenses

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-125-E-SVR-LIC

CCX 12.5 NEW ENH Server License

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-125-EHA-LIC

CCX 12.5 ENH HA LICENSE ONLY

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-125-LIC-K9

CCX 12.5 New Licenses

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-125-MED-K9

CCX 12.5 Media

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-125-N-E-LIC

CCX 12.5 ENH Seat Qty 1 LICENSE ONLY

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-125-N-P-LIC

CCX 12.5 PRE Seat Qty 1 LICENSE ONLY

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-125-NFR=

CCX 12.5 NFR Kit: PRE HA 6 seats, CR, AQM,WFM

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-125-OBIVRLIC

CCX 12.5 PRE Outbound IVR Port Qty 1 LICENSE ONLY

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-125-P-SVR-LIC

CCX 12.5 NEW PRE Server License

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-125-PAK

CCX 12.5 autoexpanded PAK

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-125-PHA-LIC

CCX 12.5 PRE HA LICENSE ONLY

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-125125EPHA-PAK

CCX 12.5 UPGRADE PAK - 12.5 EHA - 12.5 PHA

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-125MEDIAKIT-K9

CCX 12.5 Qty 1 CCX Media Kit - NO LICENSES

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-U-125-EHA-PAK

CCX 12.5 EHA UPGRADE PAK

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-U-125-PHA-PAK

CCX 12.5 PHA UPGRADE PAK

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-U-E-10-125K9=

CCX ENH 10.0 to 12.5 ENH Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-U-E-11-125K9=

CCX ENH 11.0 to 12.5 ENH Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-U-E-12-125K9=

CCX ENH 12.0 to 12.5 ENH Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-U-E-3X-125K9=

CCX ENH 3.X to 12.5 ENH Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-U-E-4X-125K9=

CCX ENH 4.X to 12.5 ENH Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-U-E-50-125K9=

CCX ENH 5.0 to 12.5 ENH Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-U-E-60-125K9=

CCX ENH 6.0 to 12.5 ENH Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-U-E-70-125K9=

CCX ENH 7.0 to 12.5 ENH Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-U-E-80-125K9=

CCX ENH 8.0 to 12.5 ENH Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-U-E-85-125K9=

CCX ENH 8.5 to 12.5 ENH Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-U-E-90-125K9=

CCX ENH 9.0 to 12.5 ENH Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-U-EHA10-125K9=

CCX ENH HA 10.0 HA to 12.5 HA ENH Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-U-EHA11-125K9=

CCX ENH HA 11.0 HA to 12.5 HA ENH Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-U-EHA12-125K9=

CCX ENH HA 12.0 HA to 12.5 HA ENH Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-U-EHA4X-125K9=

CCX ENH HA 4.X HA to 12.5 HA ENH Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-U-EHA50-125K9=

CCX ENH HA 5.0 HA to 12.5 HA ENH Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-U-EHA60-125K9=

CCX ENH HA 6.0 HA to 12.5 HA ENH Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-U-EHA70-125K9=

CCX ENH HA 7.0 HA to 12.5 HA ENH Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-U-EHA80-125K9=

CCX ENH HA 8.0 HA to 12.5 HA ENH Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-U-EHA85-125K9=

CCX ENH HA 8.5 HA to 12.5 HA ENH Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-U-EHA90-125K9=

CCX ENH HA 9.0 HA to 12.5 HA ENH Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-U-OIVR10125K9=

CCX OB IVR 10.0 to 12.5 OB IVR UCSS Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-U-OIVR11125K9=

CCX OB IVR 11.0 to 12.5 OB IVR UCSS Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-U-OIVR12125K9=

CCX OB IVR 12.0 to 12.5 OB IVR UCSS Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-U-OIVR85125K9=

CCX OB IVR 8.5 to 12.5 OB IVR UCSS Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-U-OIVR90125K9=

CCX OB IVR 9.0 to 12.5 OB IVR UCSS Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-U-P-10-125K9=

CCX PRE 10.0 to 12.5 PRE Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-U-P-11-125K9=

CCX PRE 11.0 to 12.5 PRE Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-U-P-12-125K9=

CCX PRE 12.0 to 12.5 PRE Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-U-P-3X-125K9=

CCX PRE 3.X to 12.5 PRE Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-U-P-4X-125K9=

CCX PRE 4.X to 12.5 PRE Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-U-P-50-125K9=

CCX PRE 5.0 to 12.5 PRE Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-U-P-60-125K9=

CCX PRE 6.0 to 12.5 PRE Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-U-P-70-125K9=

CCX PRE 8.0 to 12.5 PRE Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-U-P-80-125K9=

CCX PRE 8.0 to 12.5 PRE Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-U-P-85-125K9=

CCX PRE 8.5 to 12.5 PRE Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-U-P-90-125K9=

CCX PRE 9.0 to 12.5 PRE Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-U-PHA10-125K9=

CCX PRE HA 10.0 HA to 12.5 HA PRE Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-U-PHA11-125K9=

CCX PRE HA 11.0 HA to 12.5 HA PRE Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-U-PHA12-125K9=

CCX PRE HA 12.0 HA to 12.5 HA PRE Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-U-PHA4X-125K9=

CCX PRE HA 4.X HA to 12.5 HA PRE Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-U-PHA50-125K9=

CCX PRE HA 5.0 HA to 12.5 HA PRE Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-U-PHA60-125K9=

CCX PRE HA 6.0 HA to 12.5 HA PRE Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-U-PHA70-125K9=

CCX PRE HA 7.0 HA to 12.5 HA PRE Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-U-PHA80-125K9=

CCX PRE HA 8.0 HA to 12.5 HA PRE Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-U-PHA85-125K9=

CCX PRE HA 8.5 HA to 12.5 HA PRE Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-U-PHA90-125K9=

CCX PRE HA 9.0 HA to 12.5 HA PRE Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX125-125-EP-S1

CCX 12.5 UPGRADE - Qty 1 ENH-PRE Seat LICENSE ONLY

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX125-E-P-SUPAK

CCX 12.5 UPGRADE PAK - 12.5, ENH-PRE Seat

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX125-E-P-UPAK

CCX 12.5 UPGRADE PAK - 12.5, ENH-PRE

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX125125-EPHA-PAK

CCX 12.5 UPGRADE PAK - 12.5 EHA - 12.5 PHA

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-125-SYSTEM-K9

CCX 12.5 System

See the Product Migration Options section below for detailed information on replacing this product.

-

-

Product migration options

Customers should migrate from Cisco Contact Center perpetual licenses with Software Service and Support (SWSS) to equivalent entitlements available through Collaboration Flex Plan for Contact Center. For more information about Collaboration Flex Plan for Contact Center reference the Ordering Guides at this link: https://www.cisco.com/c/en/us/partners/tools/collaboration-ordering-guides.html.

Service prices for Cisco products are subject to change after the product End-of-Sale date.

For more information

For more information about the Cisco End-of-Life Policy, go to: https://www.cisco.com/c/en/us/products/eos-eol-policy.html.

For more information about the Cisco Product Warranties, go to: https://www.cisco.com/c/en/us/products/warranty-listing.html.

To subscribe to receive end-of-life/end-of-sale information, go to: https://cway.cisco.com/mynotifications.

Any authorized translation issued by Cisco Systems or affiliates of this end-of-life Product Bulletin is intended to help customers understand the content described in the English version. This translation is the result of a commercially reasonable effort; however, if there are discrepancies between the English version and the translated document, please refer to the English version, which is considered authoritative.

 

 

 

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