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EOL13750 - Amended
Cisco announces the end-of-sale and end-of life dates for the Cisco Unified Contact Center Express 12.0 and IP Interactive Voice Response 12.0 Add-ons and Upgrades. The last day to order the affected product(s) is April 23, 2021. Customers with active service contracts will continue to receive support from the Cisco Technical Assistance Center (TAC) as shown in Table 1 of the EoL bulletin. Table 1 describes the end-of-life milestones, definitions, and dates for the affected product(s). Table 2 lists the product part numbers affected by this announcement. For customers with active and paid service and support contracts, support will be available under the terms and conditions of customers' service contract. All 12.0 customers can take advantage of new capabilities found in Cisco Unified Contact Center Express 12.5.
Customers are encouraged to migrate to a later version of the products using Cisco Collaboration Flex Plan Contact Center (A-FLEX-CC). The links to the ordering guide for subscription is below.
Cisco Collaboration Flex Plan Contact Center Ordering Guide (A-FLEX-CC):
https://www.cisco.com/c/dam/en/us/products/collateral/customer-collaboration/guide-c07-741219.pdf
Alternatively upgrades to release 12.5 are available using Software Support Subscription (SWSS) contract.
Table 1. End-of-Life Milestones and Dates for the Cisco Unified Contact Center Express 12.0 and IP Interactive Voice Response 12.0 Add-ons and Upgrades (Migrating to Unified Contact Center Express 12.5)
| Milestone |
Definition |
Date |
| End-of-Life Announcement Date |
The date the document that announces the end-of-sale and end-of-life of a product is distributed to the general public. |
January 23, 2021 |
| End-of-Sale Date: |
The last date to order the product through Cisco point-of-sale mechanisms. The product is no longer for sale after this date. |
April 23, 2021 |
| Last Ship Date: |
The last-possible ship date that can be requested of Cisco and/or its contract manufacturers. Actual ship date is dependent on lead time. |
April 23, 2021 |
| End of New Service Attachment Date: |
For equipment and software that is not covered by a service-and-support contract, this is the last date to order a new service-and-support contract or add the equipment and/or software to an existing service-and-support contract. |
May 1, 2021 |
| End of Service Contract Renewal Date: |
The last date to extend or renew a service contract for the product. |
December 1, 2022 |
| Last Date of Support: |
The last date to receive applicable service and support for the product as entitled by active service contracts or by warranty terms and conditions. After this date, all support services for the product are unavailable, and the product becomes obsolete. |
August 31, 2023 |
The milestone dates are aligned with the software bulletin EOL13457.
Refer to bulletin EOL13457 for additional information: https://www.cisco.com/c/en/us/products/collateral/contact-center/unified-contact-center-express/eos-eol-notice-c51-743990.html.
Table 2. Product Part Numbers Affected by This Announcement
| End-of-Sale Product Part Number |
Product Description |
| CCX-11-12-E-E-UPAK |
PAK - 11.x to 12.0, ENH-ENH |
| CCX-11-12-P-P-UPAK |
PAK - 11.x to 12.0, PRE-PRE |
| CCX-11-12PP-SUPAK |
PAK - 11.x to 12.0, PRE-PRE Seat |
| CCX-12-A-E-LIC |
CCX 12.0 ENH Seat Qty 1 LICENSE ONLY |
| CCX-12-A-P-LIC |
CCX 12.0 PRE Seat Qty 1 LICENSE ONLY |
| CCX-12-ADD-K9 |
CCX 12.0 Add-on Licenses |
| CCX-12-EHA-LIC |
CCX 12.0 ENH HA LICENSE ONLY |
| CCX-12-OBIVRLIC |
CCX 12.0 PRE Outbound IVR Port Qty 1 LICENSE ONLY |
| CCX-12-PAK |
CCX 12 autoexpanded PAK |
| CCX-12-PHA-LIC |
CCX 12.0 PRE HA LICENSE ONLY |
| CCX-12-WPL-NFR |
CCX 12 UC 10 NFR |
| IVR-12-LIC-K9 |
IVR 12.0 New IP IVR |
Customers are encouraged to migrate to a later version of the products using Cisco Collaboration Flex Plan Contact Center (A-FLEX-CC). The links to the ordering guide for subscription is below.
Cisco Collaboration Flex Plan Contact Center Ordering Guide (A-FLEX-CC):
https://www.cisco.com/c/dam/en/us/products/collateral/customer-collaboration/guide-c07-741219.pdf.
Alternatively upgrades to release 12.5 are available using Software Support Subscription (SWSS) contract.
Service prices for Cisco products are subject to change after the product End-of-Sale date.
For more information about the Cisco End-of-Life Policy, go to: https://www.cisco.com/en/US/products/products_end-of-life_policy.html.
For more information about the Cisco Product Warranties, go to: https://www.cisco.com/en/US/products/prod_warranties_listing.html.
To subscribe to receive end-of-life/end-of-sale information, go to: https://www.cisco.com/cisco/support/notifications.html.
Any authorized translation issued by Cisco Systems or affiliates of this end-of-life Product Bulletin is intended to help customers understand the content described in the English version. This translation is the result of a commercially reasonable effort; however, if there are discrepancies between the English version and the translated document, please refer to the English version, which is considered authoritative.