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EOL13749 - Amended
Cisco announces the end-of-sale and end-of-life dates for the Cisco FLEX Subscription 12.0 for Unified Contact Center Express (Migrating to Unified Contact Center Express 12.5). The last day to order the affected product(s) is April 23, 2021 The last day to renew an existing subscription is April 23, 2022. Customers with active service contracts and subscriptions (as applicable) will continue to receive support from the Cisco Technical Assistance Center (TAC) as shown in Table 1 of the EoL bulletin. Table 1 describes the end-of-life milestones, definitions, and dates for the affected product(s). Table 2 lists the product part numbers affected by this announcement. For customers with active and paid service and support contracts and subscriptions (as applicable), support will be available under the terms and conditions of customers' service contract and subscription.
Customers are encouraged to migrate to the latest version of the product Cisco Collaboration Flex Plan Contact Center (A-FLEX-CC) or Cisco Webex Contact Center Ordering Guide (A-CJP).
The links to both of these subscription products are below.
Cisco Collaboration Flex Plan Contact Center Ordering Guide (A-FLEX-CC): https://www.cisco.com/c/dam/en/us/products/collateral/customer-collaboration/guide-c07-741219.pdf
Cisco Webex Contact Center Ordering Guide (A-CJP): https://www.cisco.com/c/en/us/products/collateral/customer-collaboration/guide-c07-741218.html#Orderingandfulfillment
Table 1. End-of-Life Milestones and Dates for the Cisco FLEX Subscription 12.0 for Unified Contact Center Express (Migrating to Unified Contact Center Express 12.5)
| Milestone |
Definition |
Date |
| End-of-Life Announcement Date |
The date the document that announces the end-of-sale and end-of-life of a product is distributed to the general public. |
January 23, 2021 |
| End-of-Sale Date* |
The last date to order the product through Cisco point-of-sale mechanisms. The product is no longer for sale after this date. |
April 23, 2021 |
| End of Change/Renewal Date*: |
The last date to Renew an existing subscription. |
April 23, 2022 |
| Last Date of Support**: |
The last date to receive applicable subscription entitlements, service and support for the product as entitled by active subscriptions and service contracts(as applicable) or by warranty terms and conditions. After this date, all subscription and support services for the product are unavailable, and the product becomes obsolete. |
August 31, 2023 |
Table 2. Product Part Numbers Affected by This Announcement
| End-of-Sale Product Part Number |
Product Description |
Replacement Product Part Number |
Replacement Product Description |
Additional Information |
| A-FLEX-HJX-SVR12.0 |
Hosted HCS-CCX Standard & Premium Server v12.0 |
A-FLEX-HJX-SVR12.5 |
Hosted HCS-CCX Standard & Premium Server v12.5 |
- |
| A-FLEX-HJXP-AGT12X |
Hosted HCS-CCX Premium Agent License v12.0 |
A-FLEX-HJXPAGT12.5 |
Hosted HCS-CCX Premium Agent License v12.5 |
- |
| A-FLEX-HJXS-AGT12X |
Hosted CCX Standard Agent License v12.0 |
A-FLEX-HJXSAGT12.5 |
Hosted CCX Standard Agent License v12.5 |
- |
| A-FLEX-05-12X-K9 |
On-Premises UCCX Standard & Premium Media Kit v12.0 |
A-FLEX-05-12.5-K9 |
On-Premises UCCX Standard & Premium Media Kit v12.5 |
- |
| A-FLEX-PJX-SVR12.0 |
On-Premises UCCX Standard & Premium Server v12.0 |
A-FLEX-PJX-SVR12.5 |
On-Premises UCCX Standard & Premium Server v12.5 |
- |
| A-FLEX-PJXP-AGT12X |
On-Premises UCCX Premium Agent License v12.0 |
A-FLEX-PJXPAGT12.5 |
On-Premises UCCX Premium Agent License v12.5 |
- |
| A-FLEX-PJXS-AGT12X |
On-Premises UCCX Standard Agent License v12.0 |
A-FLEX-PJXSAGT12.5 |
On-Premises UCCX Standard Agent License v12.5 |
- |
Customers are encouraged to migrate to the latest version of the product Cisco Collaboration Flex Plan Contact Center (A-FLEX-CC) or Cisco Webex Contact Center Ordering Guide (A-CJP).
The links to both of these subscription products are below.
Cisco Collaboration Flex Plan Contact Center Ordering Guide (A-FLEX-CC): https://www.cisco.com/c/dam/en/us/products/collateral/customer-collaboration/guide-c07-741219.pdf.
Cisco Webex Contact Center Ordering Guide (A-CJP): https://www.cisco.com/c/en/us/products/collateral/customer-collaboration/guide-c07-741218.html#Orderingandfulfillment.
For more information about the Cisco End-of-Life Policy, go to: https://www.cisco.com/en/US/products/products_end-of-life_policy.html.
For more information about the Cisco Product Warranties, go to: https://www.cisco.com/en/US/products/prod_warranties_listing.html.
To subscribe to receive end-of-life/end-of-sale information, go to: https://www.cisco.com/cisco/support/notifications.html.
Any authorized translation issued by Cisco Systems or affiliates of this end-of-life Product Bulletin is intended to help customers understand the content described in the English version. This translation is the result of a commercially reasonable effort; however, if there are discrepancies between the English version and the translated document, please refer to the English version, which is considered authoritative.