Field Notice: FN - 62953 - Unified Contact Center Express (CCX) Will Not Start After Cisco Security Agent (CSA) is Installed on HP MCS with OS 2003

Revised November 4, 2009

October 26, 2007

NOTICE:

THIS FIELD NOTICE IS PROVIDED ON AN "AS IS" BASIS AND DOES NOT IMPLY ANY KIND OF GUARANTEE OR WARRANTY, INCLUDING THE WARRANTY OF MERCHANTABILITY. YOUR USE OF THE INFORMATION ON THE FIELD NOTICE OR MATERIALS LINKED FROM THE FIELD NOTICE IS AT YOUR OWN RISK. CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE THIS FIELD NOTICE AT ANY TIME.

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Revision History

Revision	Date	Comment
1.2	04-NOV-2009	Replaced Special Access code with a download link in the Workaround/Solution section.
1.1	30-OCT-2007	Updated Special Access code in the Workaround/Solution section.
1.0	26-OCT-2007	Initial Public Release

Products Affected

Products Affected
Unified CCX - 4.1(1), 4.1(1) SR1, 5.0(1), SR1, 5.0(1) SR2, 6.0(1)

Problem Description

The installation of CSA Version 5.0 (216.4.2) on a MCS-OS-2003.1.1 (or 2003.1.2) Operating System running on a HP Server (7845-H1, 7845-H2, or 7845-H3) modifies a Key Value related to Memory Manager of Windows. This installation changes the registry key.

HKLM\System\CurrentControlSet\Control\Session Manager\Memory Management\SystemPages

from the desired setting of 0x00C3000 to 0x0 (Windows default value).

The result of this change is a reduction in size of the available Page Table Entry (PTE) pool which has a detrimental effect on the applications running.

Background

The Cisco Security Agent Version 5.0 installation script sets the registry value.

HKLM\System\CurrentControlSet\Control\Session Manager\Memory Management\SystemPages

to Zero (0) (default value) for Win 2003 only.

This modification in the registry value results in insufficient PTE [Page Table Entry] pools available for some applications to operate correctly after CSA is installed.

Problem Symptoms

The symptom of this problem is that the Node Manager service of Unified CCX application will not start, resulting in all the other services of the application to be down.

Workaround/Solution

The solution to this issue is to install the new CSA kit with version 5.0.0.217-3.0.6 or later.

If a later version of CSA is not installed, a workaround to this issue is to download a zip file from http://www.cisco.com/cgi-bin/tblbld/tablebuild.pl?swpath=171f2ec2774a35cec1bad082ee1b3bd5 (registered customers only).

After downloading, follow the instructions in the ReadMe file and restart the server.

The following table provides information on the testing of Cisco products for this issue.

Product	Version	Tested (Y/I*)	Components Tested
Unified CCX	5.0(1)SR1, 5.0(1)SR2 and 6.0(1)	Y	All

*Testing Disposition

I - In progress

Y - Yes

N/A - Not Applicable

DDTS

To follow the bug ID link below and see detailed bug information, you must be a registered user and you must be logged in.

DDTS	Description
CSCsj06279 (registered customers only)	Windows CSA installation effecting memory manager key value
CSCsj06399 (registered customers only)	CSA install: Don't change the SystemPages registry value on W2k3

For More Information

If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:

• Open a service request on Cisco.com
• By email
• By telephone

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