Licensing Support
Welcome to Cisco Licensing Support. We’re making it easier to troubleshoot common licensing issues on your own. Use these easy-to-follow documents when taking action on traditional, PAK-based licenses or when managing Smart Licenses on Smart Software Manager. If you are unable to find what you need or require additional support, get help from our Licensing Support team.
For Cisco product support, including documentation, downloads and tools, please visit Cisco Support.
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- Documentation Categories
- License Delivery | License Management | Licensing Reports | Smart Account Administration
- BroadWorks | Device Management | EA Suite Management
- General CSSM Help | General LRP Help | General CSSM On-Prem Help
BroadWorks
Device Management
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How can I de-register and re-register my device to Smart Account?
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How can I Upload Root CA to Cisco Device Activation Portal (CDA) portal?
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How can I generate a certificates on the Cisco Device Activation (CDA) portal?
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How can I perform a synchronization within an On-Prem deployment?
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How can I edit an existing profile within the Cisco Device Activation (CDA) portal?
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How can I enable Network Address Translation (NAT) for SSM On-Prem?
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How Can I Remove a Reserved License Reservation from a Device?
Enterprise Agreement Suite Management
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How can I view the Enterprise Agreement in my Smart Account?
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How Can I Upgrade a License in the Enterprise Agreement (EA) Portal?
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How Can I Generate a Traditional or Classic License through Enterprise Agreement (EA) Portal?
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How Can I Generate a Smart License through Enterprise Agreement (EA) Portal?
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How Can I Generate a Cloud Provisioned License on the Enterprise Agreement (EA) Portal?
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How Can I Update a Device in Enterprise Agreement (EA) Portal?
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How Can I Remove a Device that Is Not Licensed in the Enterprise Agreement (EA) Portal?
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Security Enterprise Agreement (EA) Workspace - Cisco Duo Licensing Guide
License Delivery
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How can I re-assign the order from one Smart Account to another Smart Account?
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How Can I Upgrade My License through Version Upgrade in My Cisco Entitlements (MCE)?
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How Can I Send an Order Based Notification (OBA) to another Person?
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How Can I find My Smart Account Assigned Licenses within SSM (Smart Software Manager)?
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How Can I find My Smart Account Assigned Licenses within MCE (My Cisco Entitlements)?
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How Can I find My Smart Account Assigned Licenses within LRP (License Registration Portal)?
License Management
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I need help swapping my device's licenses from another order line.
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How Can I Transfer or Move Licenses Between Virtual Accounts?
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How can I locate licenses to resolve the shortage of license alert?
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How can I reserve a license for my device using Specific License Reservation (SLR)?
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How Can I Reserve a License for My Device Using Specific License Reservation (SLR)?
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How can I transfer or move Assets (Device, License) between Smart Accounts?
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How Can I Perform a License Upgrade through the Version Upgrade Tool?
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How Can I Share My PAK (Product Activation Key) Based License with another Device?
Licensing Reports
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How Can I Download the Smart Software Manager License Inventory of My Smart Account?
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How Can I Generate a Report on all Users and Roles within a Smart Account (SA)-Virtual Account (VA)?
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How Can I Generate a Report of all User Groups within a Smart Account (SA)-Virtual Account (VA)?
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How Can I Download the Devices Registered under the On-Prem Account?
Smart Account Administration
General CSSM Help
General LRP Help
General CSSM On-Prem Help
Contact Licensing Support
- Open a Support Case
- Ask Licensing
Note: Self Service and Live Chat for Licensing Support Only. - Ask Licensing
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