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Updated:April 24, 2024
Document ID:LIC221112
Bias-Free Language
The documentation set for this product strives to use bias-free language. For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. Exceptions may be present in the documentation due to language that is hardcoded in the user interfaces of the product software, language used based on RFP documentation, or language that is used by a referenced third-party product. Learn more about how Cisco is using Inclusive Language.
Contents
For External Customer / Partner Use Only: These instructions are provided to help customers / partners perform the following action themselves to resolve the issue. If the customer / partner runs into issues following the instructions, please have them open a case with licensing support (https://www.cisco.com/go/scm) to help resolve. Please DO NOT perform these actions yourself if you are an internal Cisco resource outside of the Licensing Support team.
Before you start, ensure that you have the following data:
Step 2: Select the Smart Account from the Smart Account Selector at the top right corner.
Step 3: Click on Manage account under the Manage Smart Account section.
Step 4: On the Manage Smart Account page, click Requests tab, and then click Access Requests.
Step 5: In the Status column, click Pending.
Step 6: To decline an access request, in the Available Actions, click the Decline radio button. You can optionally add a reason for declining an access request. Click Submit. Step result: The system displays a notification message that confirms that the access request is declined, and an email will be sent to the requesting party.
Step 7: To approve an access request, in the Available Actions section, click the Approve radio button.
a) From Scope of Access, select one of the following options:
Entire Smart Account
Selected Virtual Accounts
Caution: The system displays the available Virtual accounts that you can assign to the user only after you select the user role first.
b) From the User Role drop-down list, select:
- For Smart Account
Smart Account Approver
Smart Account Administrator
Smart Account User
Smart Account Viewer
-For Virtual Account
Virtual Account Administrator
Virtual Account User
Virtual Account Viewer
Step result: The system displays a notification message that confirms that the access request is approved, and a confirmation email will be sent to the requesting party.
Troubleshooting:
If you experience an issue with this process, that you cannot address, please open a Licensing case at Support Case Manager (SCM) using Software Licensing option.
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