PDF(7.4 KB) View with Adobe Reader on a variety of devices
ePub(85.6 KB) View in various apps on iPhone, iPad, Android, Sony Reader, or Windows Phone
Mobi (Kindle)(70.8 KB) View on Kindle device or Kindle app on multiple devices
Updated:April 23, 2024
Document ID:LIC220896
Bias-Free Language
The documentation set for this product strives to use bias-free language. For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. Exceptions may be present in the documentation due to language that is hardcoded in the user interfaces of the product software, language used based on RFP documentation, or language that is used by a referenced third-party product. Learn more about how Cisco is using Inclusive Language.
Contents
For External Customer / Partner Use Only: These instructions are provided to help customers / partners perform the action themselves to resolve the issue. If the customer / partner runs into issues in the instructions, please have them open a case with licensing support (https://www.cisco.com/go/scm) to help resolve. Please DO NOT perform these actions yourself if you are an internal Cisco resource outside of the Licensing Support team.
Before you start, ensure that you have:
An Active Cisco.com account
The Users CCOID must be associated with the contract which has upgrade.
Note: Internal users can open a case with the Licensing support team to resolve the customer issue with version upgrade in MCE
Step 3: Click on Version Upgrade to see all the licenses available for version upgrade
Step 4: On the Create Order page, find a product license that needs to be upgraded, review the details, and provide the order quantity
Step 5: Click on the pencil icon in the Virtual Accounts column if the Virtual account needs to be changed
Step 6: Click the Proceed to Order button
Note: Proceed to order button would be enabled after the quantity is provided
Step 7: In the Review Order page, review the summary of upgrades and enter the eDelivery email under the order details section
Step 8: Click Place Order to proceed to the DocuSign page
Step 9: Review the document on DocuSign page by clicking Continue
Step 10: Click on Start, insert signature by clicking on the Sign button and Click on Finish to display the Order confirmation page
Step 11: In the order confirmation page, click Done
Troubleshooting:
1.I am not seeing any upgrade available in my view. If no version upgrades were found for the selected Smart Account and Virtual Account, please contact Cisco Support
2.I am getting error when performing version upgrade. If no version upgrades were found for the selected Smart Account and Virtual Account, please contact Cisco Support
3.I did not receive the confirmation email.
If you experience an issue during the process explained in this document, open a case in Support Case Manager (SCM).
For feedback on the content of this document, please submit here.