How Can I Disassociate a MAC Address from a Profile within the Cisco Device Activation (CDA) Portal?

Available Languages

Download Options

  • PDF     (5.9 KB)
    View with Adobe Reader on a variety of devices
  • ePub     (86.8 KB)
    View in various apps on iPhone, iPad, Android, Sony Reader, or Windows Phone
  • Mobi (Kindle)     (72.2 KB)
    View on Kindle device or Kindle app on multiple devices
Updated:November 15, 2024
Document ID:LIC220940

Bias-Free Language

The documentation set for this product strives to use bias-free language. For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. Exceptions may be present in the documentation due to language that is hardcoded in the user interfaces of the product software, language used based on RFP documentation, or language that is used by a referenced third-party product. Learn more about how Cisco is using Inclusive Language.

Contents

For External Customer / Partner Use Only: These instructions are provided to help customers / partners perform the action themselves to resolve the issue. If the customer / partner runs into issues in the instructions, please have them open a case with licensing support (https://www.cisco.com/go/scm) To help resolve.


Before you start ensure you have:

  • Active Cisco.com account
  • MAC Address
  • Users performing this transaction would require MAC management access.
  • Users must have access to the profile where the MAC address is associated


Step 1: Click on the MAC Address Management to open the MAC Address Management page

Step 2: Enter a MAC Address in the MAC Address input field to check the profile it is mapped to and click Proceed

note-icon

Note: If the mac address entered is not in valid format, the proceed button is disabled


Step 3: In the MAC Address Management pop-up, find the mapping details

Step 4: Select the Mac address by clicking on the box next to the MAC Address and then click on the 'Disassociate Profile' button at the bottom Left corner to remove the mapping


Troubleshooting:

If you experience an issue with this process that you cannot address, please open a case in Support Case Manager (SCM) using software Licensing option.


For feedback on the content of this document, please submit here.

Revision History

Revision Publish Date Comments
3.0
15-Nov-2024
Text Update
2.0
22-Apr-2024
Video Location Update
1.0
26-Sep-2023
Initial Release

Contributed by

  • Licensing Operations

Was this Document Helpful?

FeedbackFeedback

Contact Cisco