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Updated:April 23, 2024
Document ID:LIC220929
Bias-Free Language
The documentation set for this product strives to use bias-free language. For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. Exceptions may be present in the documentation due to language that is hardcoded in the user interfaces of the product software, language used based on RFP documentation, or language that is used by a referenced third-party product. Learn more about how Cisco is using Inclusive Language.
Contents
For External Customer / Partner Use Only: These instructions are provided to help customers / partners perform the in action themselves to resolve the issue. If the customer / partner runs into issues in the instructions, please have them open a case with licensing support (https://www.cisco.com/go/scm) to help resolve. Please DO NOT perform these actions yourself if you are an internal Cisco resource outside of the Licensing Support team.
Before you start, ensure that you have:
Active Cisco.com account.
Users CCOID must be associated with the contract which has upgrade
Contract number
Smart Account & Virtual Account
Note: Upgrade can be placed without Smart/Virtual Account as it is not mandatory
Step 2: Navigate to Manage Entitlements, then click on Access MCE
Step 3: Select Proceed to the Portal without a Smart Account
Step 4: Click on Licenses.
Step 5: Go to Version Upgrade to see all the licenses available for version upgrade.
Step 6: Select contract number, click on Go to Version Upgrade
Step 7: In the Create Order page you can:
Apply filters to find the upgrades you want to purchase.
Select product licenses to expand and get a detailed view.
Update order quantity for the required product you would like to order.
Step 8: Select SA/VA to which the licenses to be deposited, click Apply
Note: SA mandatory items cannot be chosen without a SA assignment
Step 9: Click Proceed to Order to be taken to the Review Order page.
Step 10: In the Review Order page, you can:
Review summary of upgrades
Enter the eDelivery email under the Order Details section. (Note: This is mandatory in order to receive your order confirmation.)
Step 11: Click Place Order to proceed to the DocuSign page.
Note: Click Back to return to the Create Order page to edit your order.
Step 12: Click Continue to be taken to the document.
Step 13: Review the document on the DocuSign page
Step 14: Digitally sign the document.
Step 15: Click on Finish to display the Order Confirmation page.
Step 16: Click Done. (An email is be sent to the eDelivery email address provided by you.)
Note: Once order is placed, license provisioning happens as per regular order process
Troubleshooting:
I’m not able to see any upgrades available in my view. Open a Licensing case at Support Case Manager (SCM) using Software Licensing option.
I am getting an error when performing version upgrade. Open a Licensing case at Support Case Manager (SCM) using Software Licensing option.
I did not receive the confirmation email. Open a Licensing case at Support Case Manager (SCM) using Software Licensing option.
If you experience an issue with this process, that you cannot address, please open a Licensing case at Support Case Manager (SCM) using Software Licensing option.
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