How Can I Generate a Report of all Product Instances in a Smart Account (SA) within Smart License Manager (SSM)?

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Updated:November 14, 2024
Document ID:LIC220923

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Contents

For External Customer / Partner Use Only: These instructions are provided to help customers / partners perform the action themselves to resolve the issue. If the customer / partner runs into issues in the instructions, please have them open a case with licensing support (https://www.cisco.com/go/scm) to help resolve.


Before you start, ensure that you have:

  • Active Cisco.com account
  • Access to Smart account and virtual account


Step 1: Go to Cisco Software Central and log in with your Cisco.com credentials.

Step 2: Select the Smart Account from the Smart Account Selector at the top right corner.

Step 3: Go to Smart Software Manager and select Manage Licenses.

Step 4: Go to Reports tab and select Product Instances.

Step 5: Fill in details as per report requirement:

note-icon

Note: You may choose multiple virtual account and Product type as per the report requirement.

  • Smart Account Administrator/Smart Account User: Can generate reports for all Virtual Accounts under the Smart Account.
  • Virtual Account Administrator: Can generate reports for the Virtual Accounts for which they have Administrator access.

Step 6: You may export the report on excel or CSV by choosing the appropriate options.


Troubleshooting:

If you experience an issue with this process, that you cannot address, please open a Licensing case at Support Case Manager (SCM) using Software Licensing option.


For feedback on the content of this document, please submit here.

Revision History

Revision Publish Date Comments
4.0
14-Nov-2024
Text Update
3.0
23-Apr-2024
Video Relocation Update
2.0
05-Mar-2024
Content Updates
1.0
21-Sep-2023
Initial Release

Contributed by

  • Licensing Operations

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