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Updated:November 15, 2024
Document ID:LIC222324
Bias-Free Language
The documentation set for this product strives to use bias-free language. For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. Exceptions may be present in the documentation due to language that is hardcoded in the user interfaces of the product software, language used based on RFP documentation, or language that is used by a referenced third-party product. Learn more about how Cisco is using Inclusive Language.
Contents
For External Customer / Partner Use Only:These instructions are provided to help customers / partners perform the action themselves to resolve the issue. If the customer / partner runs into issues in the instructions, please have them open a case with licensing support (https://www.cisco.com/go/scm) to help resolve.
Before you start, ensure that you have the following:
A Cisco Smart Account
A valid CCO User ID and Password which has access to the Smart Account or Virtual Account.
Access to SSM On-Prem.
SLP sync options are in the Licensing Workspace. You can choose a network or manual synchronization.
Network Synchronization:
Step 1: Open SSM On-Prem (https://(IP Address):8443/#/mainview/).
Step 5: Select the correct Smart Account > Manage Licenses > Reports > Usage Data Files > Upload Usage Data then upload the usage file you downloaded from the SSM On-Prem application. CSSM Cloud will process the file and prompt you with a response file to download.
Step 6: Download the response file from CSSM Cloud.
Step 7: Access your SSM On-Prem application using (https://(IP Address):8443/#/mainview/).
Step 8: Navigate to Licensing Workspace > Smart Licensing > Inventory > SL Using Policy > Export/Import All > Import from Cisco then upload the response file that you downloaded from CSSM Cloud.
Q: How do we know the SLP sync is completed?
A: Navigating to Licensing Workspace > Smart Licensing > Inventory > SL Using Policy displays a table with an Alerts column. The Alerts column gives information about the SLP sync status between devices, SSM On-Prem, and CSSM Cloud. Please note here, in this table, the Last Contact timestamp is the last communication between the device and the SSM On-Prem application.
Troubleshooting:
If you experience an issue with this process, that you cannot address, open a case inSupport Case Manager (SCM)using software licensing option.
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