Cisco Unified Contact Center Enterprise

データシートおよび製品情報

データ シート

• Cisco Contact Center Enterprise 12.6 Data Sheet 11-Jun-2023
• Cisco Collaboration Flex Plan Contact Center データシート 24-Jan-2023
• Cisco Unified Contact Center Express 9.0 05-Jan-2023
• Cisco Unified Contact Center Enterprise 12.5 Data Sheet 27-Jul-2020
• Cisco Contact Center Enterprise 12.0 Product Line Data Sheet 16-Dec-2019
• Cisco Contact Center Enterprise 11.6 Product Line Data sheet 25-Aug-2017
• Cisco Unified Contact Center Enterprise 10.0 05-Dec-2016
• Cisco Unified Intelligence Center 10.0 Data Sheet 04-Feb-2016
• Cisco Unified Contact Center Enterprise 10.0(1) Data Sheet 03-Feb-2016
• Cisco Unified Contact Center Enterprise 9.0 Data Sheet 15-Jan-2016
• Cisco Unified Contact Center Enterprise 11.0 Data Sheet 11-Sep-2015
• Cisco Unified Contact Center Management Portal Data Sheet 11-Aug-2014
• Cisco Unified Intelligence Center 10.0 08-Apr-2014

販売/サポート終了のお知らせ

• End-of-Sale and End-of-Life Announcement for the Perpetual Licensing for Cisco Intelligent Contact Manager & IP Interactive Voice Response - Replaced by Flex Contact Center 20-Sep-2023
• End-of-Sale and End-of-Life Announcement for the Cisco Perpetual License Enterprise Agreement (EA) - Contact Center Suite 15-Sep-2022
• End-of-Sale and End-of-Life Announcement for the Perpetual Licensing for Cisco Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and HCS for Contact Center - Replaced by Flex Contact Center 31-Jan-2022
• End-of-Sale and End-of-Life Announcement for the Cisco FLEX Subscription v12.0 for Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and Hosted Collaboration Solution for Contact Center 04-Jun-2021
• End-of-Sale and End-of-Life Announcement for the Cisco FLEX Subscription 11.x for Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and Hosted Collaboration Solution for Contact Center 04-Jun-2021
• End-of-Sale and End-of-Life Announcement for the Cisco Enterprise Agreement for Contact Center Version 12.0 25-Apr-2021
• End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, Cisco Unified Intelligent Contact Management Enterprise, and Cisco HCS for Contact Center 12.0 25-Jan-2021
• End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, and Cisco Unified Intelligent Contact Management Enterprise 11.5 01-Jun-2020
• End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, Cisco Unified Intelligent Contact Management Enterprise, and Cisco HCS for Contact Center 11.6 12-Mar-2020
• End-of-Sale and End-of-Life Announcement for the Cisco Country-specific Unified Contact Center Enterprise, Packaged Contact Center Enterprise, and Cisco Voice Portal Offers 27-Jan-2020
• End-of-Sale and End-of-Life Announcement for the Cisco Contact Center a la carte Migration and Upgrade offers 30-Jul-2019
• End-of-Sale and End-of-Life Announcement for the Cisco Contact Center: EA-CC-MIGRATION 01-Nov-2018
• End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, and Cisco Unified Intelligent Contact Management Enterprise 11.0 01-Aug-2018
• End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, and Cisco Unified Intelligent Contact Management Enterprise 10.5 05-Jan-2018
• End-of-Sale and End-of-Life Announcement for the Cisco Remote Silent Monitoring (RSM) - All Versions 21-Dec-2016

セキュリティ通知

Field Notice

• Field Notice: FN - 63454 - Agent desktops upgraded to Cisco Agent Desktop 8.5(2) are unable to launch - Software Upgrade Recommended 22-Jan-2021

セキュリティ アドバイザリ / レスポンス / 通知

• Cisco FinesseのWebベース管理インターフェイスの脆弱性 14-Jun-2024
• Cisco Finesse Web-Based Management Interface Vulnerabilities 05-Jun-2024
• Cisco Unified Communications 製品のリモートコード実行の脆弱性 30-Jan-2024
• Cisco Unified Communications Products Remote Code Execution Vulnerability 24-Jan-2024
• シスコ製品に影響を与える HTTP/2 Rapid Reset 攻撃：2023 年 10 月 21-Dec-2023
• HTTP/2 Rapid Reset Attack Affecting Cisco Products: October 2023 16-Oct-2023
• Cisco Unified Intelligence Centerのクロスサイトスクリプティングの脆弱性の反映 31-May-2023
• Cisco FinesseリバースプロキシによるFinesseデスクトップへのVPNレスアクセスにおけるDoS脆弱性 03-Mar-2023
• Cisco Finesse Reverse Proxy VPN-less Access to Finesse Desktop Denial of Service Vulnerability 01-Mar-2023
• Cisco Unified Intelligence Center Reflected Cross-Site Scripting Vulnerability 11-Jan-2023
• Cisco Unified Contact Center Enterprise Denial of Service Vulnerability 03-May-2020
• Cisco Unified Contact Center Enterprise Denial of Service（DoS/DDoS）脆弱性 20-Feb-2020
• シスコ製品に影響するOpenSSLの複数の脆弱性：2016年9月 02-Jan-2019
• OpenSSL における複数の脆弱性（2015 年 1 月）と、シスコ製品への影響 24-Apr-2018
• OpenSSL の多重 脆弱点（January 2015） シスコ製品に影響を及ぼす 16-Oct-2017

最新情報

• • Cisco Contact Center Enterprise Software Release and Sustaining Lifecycle 04-Jun-2021
  • Cisco Contact Center Performance Effects from Side-Channel Information Disclosure Vulnerabilities Product Bulletin 04-Jun-2018

リリースと互換性

リリース ノート

• Cisco Unified Contact Center Enterprise 12.6(2)

  • Release Notes for Cisco Contact Center Enterprise Solutions, Release 12.6(2) 20-Sep-2023

• Cisco Unified Contact Center Enterprise 12.6(1)

  • Release Notes for Cisco Contact Center Enterprise Solutions Release 12.6(1) 14-May-2021

• Cisco Unified Contact Center Enterprise 12.5(2)

  • Release Notes for Unified Contact Center Enterprise, Release 12.5(2) 26-Jul-2022

• Cisco Unified Contact Center Enterprise 12.5(1)

  • Unified Contact Center Enterprise 用リリース ノート、リリース 12.5(1) 18-Dec-2019

• Cisco Unified Contact Center Enterprise 12.0(1)

  • Cisco Unified Contact Center Enterprise Solution リリース 12.0(1) リリースノート 03-Sep-2019

• Cisco Unified Contact Center Enterprise 11.6(2)

  • Release Notes for Cisco Unified Contact Center Enterprise Solution, Release 11.6(2) 28-Mar-2019

• Cisco Unified Contact Center Enterprise 11.6(1)

  • Release Notes for Cisco Unified Contact Center Enterprise Solution, Release 11.6(1) 30-Jul-2018
• Cisco Unified Contact Center Enterprise ソリューション リファレンス ネットワーク デザイン （SRND） 28-Feb-2012

互換性情報

• Applicable to Multiple Releases

  • Contact Center Enterprise Solution Compatibility Matrix, Release 12.6(x) 16-May-2024
  • Contact Center Enterprise Solution Compatibility Matrix, Release 12.5(x) 14-Apr-2024

• Cisco Unified Contact Center Enterprise 12.0(1)

  • Contact Center Enterprise Solution Compatibility Matrix, Release 12.0(x) 19-Feb-2021

• Cisco Unified Contact Center Enterprise 11.6(1)

  • Unified CCE Solution Compatibility Matrix for 11.6(x) 25-Mar-2020

リファレンス

テクニカル リファレンス

• Database Schema Handbook for Cisco Unified ICM/Contact Center Enterprise, Release 12.5(1) 05-Feb-2024
• Cisco Unified ICM ACD Supplement for Avaya Communication Manager, Release 12.6(2) 28-Apr-2023
• Database Schema Handbook for Cisco Unified ICM/Contact Center Enterprise, Release 12.6(2) 28-Apr-2023
• Deployment Of Oracle® Enterprise Session Router SIP Proxy in Contact Center Enterprise Solution 11-Apr-2023 (PDF - 1 MB)
• CTI Server Message Reference Guide(Protocol Version 24) for Cisco Unified Contact Center Enterprise, Release 12.6(1) 14-May-2021
• Database Schema Handbook for Cisco Unified ICM/Contact Center Enterprise, Release 12.6(1) 14-May-2021
• Cisco Unified ICM ACD Supplement for Avaya Communication Manager, Release 12.5(1) and 12.5(2) 04-Feb-2020
• Cisco Unified ICM ACD Supplement for Avaya Communication Manager, Release 12.6(1) 04-Feb-2020
• Database Schema Handbook for Cisco Unified ICM/Contact Center Enterprise, Release 12.5(1) 04-Feb-2020
• CTI Server Message Reference Guide (Protocol Version 23) for Cisco Unified Contact Center Enterprise, Release 12.5(1) 31-Jan-2020
• Database Schema Handbook for Cisco Unified ICM/Contact Center Enterprise, Release 12.0(1) 21-Nov-2019
• Database Schema Handbook for Cisco Unified ICM/Contact Center Enterprise, Release 11.6(1) 27-Feb-2019
• CTI Server Message Reference Guide (Protocol Version 22) for Cisco Unified Contact Center Enterprise, Release 12.0(1) 11-Jan-2019
• Cisco Unified ICM ACD Supplement for Avaya Communication Manager, Release 12.0 11-Jan-2019
• CTI Server Message Reference Guide (Protocol Version 21) for Cisco Unified Contact Center Enterprise, Release 11.6(1) 24-Aug-2017

ドキュメント ロードマップ

• Applicable to Multiple Releases

  • Cisco Unified Contact Center Enterprise Documentation Guide, Release 12.5(1) and 12.5(2) 26-Jul-2022

• Cisco Unified Contact Center Enterprise 12.6(2)

  • Cisco Unified Contact Center Enterprise Documentation Guide, Release 12.6(2) 28-Apr-2023

• Cisco Unified Contact Center Enterprise 12.6(1)

  • Cisco Unified Contact Center Enterprise Documentation Guide, Release 12.6(1) 11-May-2021

• Cisco Unified Contact Center Enterprise 12.0(1)

  • Cisco Unified Contact Center Enterprise Documentation Guide, Release 12.0(1) 12-Dec-2018

• Cisco Unified Contact Center Enterprise 11.6(1)

  • Cisco Unified Contact Center Enterprise Documentation Guide, Release 11.6(1) 24-Aug-2017
• Cisco IP Contact Center Enterprise Edition ドキュメント ガイド Release 6.0(0) 15-Feb-2012

ライセンス情報

• Cisco Unified Contact Center Enterprise 12.0(1)

  • Open Source Used In Cisco Unified Contact Center Enterprise Solutions 12.0(1) 11-Jan-2019 (PDF - 26 MB)
  • Open Source Used In Cisco CTI Object Server for Contact Center Enterprise Solutions 12.0(1) 07-Jan-2019 (PDF - 1 MB)

• Cisco Unified Contact Center Enterprise 11.6(2)

  • Open Source Used In Cisco Unified Contact Center Enterprise Solutions 11.6(2) 28-Mar-2019 (PDF - 5 MB)
  • Open Source Used In Cisco CTI Object Server for Contact Center Enterprise Solutions 11.6(2) 28-Mar-2019 (PDF - 1 MB)

• Cisco Unified Contact Center Enterprise 11.6(1)

  • Open Source Used In Cisco CTI Object Server for Contact Center Enterprise Solutions 11.6(1) 14-Aug-2017 (PDF - 1 MB)
  • Open Source Used In Cisco Unified Contact Center Enterprise Solutions 11.6(1) 02-Aug-2017 (PDF - 27 MB)

デザイン

設計ガイド

• Cisco Unified Contact Center Enterprise 12.6(2)

  • Solution Design Guide for Cisco Unified Contact Center Enterprise, Release 12.6(2) 28-Apr-2023

• Cisco Unified Contact Center Enterprise 12.6(1)

  • Solution Design Guide for Cisco Unified Contact Center Enterprise, Release 12.6(1) 14-May-2021

• Cisco Unified Contact Center Enterprise 12.5(2)

  • Solution Design Guide for Cisco Unified Contact Center Enterprise, Release 12.5(1) & 12.5(2) 20-May-2021

• Cisco Unified Contact Center Enterprise 12.5(1)

  • Cisco Unified Contact Center Enterprise、リリース 12.5 (1) 向けソリューション設計ガイド 14-Feb-2020

• Cisco Unified Contact Center Enterprise 12.0(1)

  • Solution Design Guide for Cisco Unified Contact Center Enterprise, Release 12.0(1) 22-Mar-2019
• IPIVR_PG_to_ICM_CC_Bandwidth_Calculator_V1_1 22-Apr-2014 (XLS - 98 KB)
• UCCE Central Controller Private Network & DMP Path Public Bandwidth Calculator 21-Apr-2014 (ZIP - 27 KB)
• Cisco Unified Contact Center Enterprise ソリューション リファレンス ネットワーク デザイン（SRND）Releases 7.0 29-Feb-2012
• Cisco IP Contact Center Enterprise Edition ネットワーク デザイン(SRND) Releases 5.0/6.0 29-Feb-2012

インストールとアップグレード

インストールとアップグレード ガイド

• Cisco Unified Contact Center Enterprise Installation and Upgrade Guide, Release 12.6(2) 28-Apr-2023
• Cisco Unified Contact Center Enterprise Installation and Upgrade Guide, Release 12.6(1) 14-May-2021
• Staging Guide for Cisco Unified ICM/Contact Center Enterprise, Release 12.6(1) 14-May-2021
• Pre-installation Planning Guide for Cisco Unified Intelligent Contact Management, Release 12.6(1) 20-Apr-2021
• CTI OS System Manager Guide for Cisco Unified ICM, Release 12.5(1) 06-Feb-2020
• CTI OS System Manager Guide for Cisco Unified ICM, Release 12.6(1) 06-Feb-2020
• Staging Guide for Cisco Unified ICM/Contact Center Enterprise, Release 12.5(1) 05-Feb-2020
• Pre-installation Planning Guide for Cisco Unified Intelligent Contact Management, Release 12.5(1) 04-Feb-2020
• Cisco Unified Contact Center Enterprise Installation and Upgrade Guide, Release 12.5(1) and 12.5(2) 03-Feb-2020
• Cisco Unified Contact Center Enterprise Installation and Upgrade Guide, Release 12.0(1) 16-Jul-2019
• Windows Server and SQL Server Upgrade for Unified CCE 05-Jul-2019 (PDF - 1 MB)
• CTI OS System Manager Guide for Cisco Unified ICM, Release 12.0(1) 04-Jul-2019
• Pre-installation Planning Guide for Cisco Unified Intelligent Contact Management, Release 12.0(1) 11-Jan-2019
• Staging Guide for Cisco Unified ICM/Contact Center Enterprise, Release 12.0(1) 19-Dec-2018
• Cisco Unified Contact Center Enterprise Installation and Upgrade Guide, Release 11.6(1) 30-Jul-2018

インストールとアップグレード テクニカル ノーツ

• Cisco Unified Contact Center Enterprise 12.5(1)

  • CCE 12.5(1)でのOpenJDKのインストールと移行 09-Feb-2022

• Cisco Unified Contact Center Enterprise 12.0(1)

  • CCE 12.0:古いESの必須パッチと再スピンに関する情報 12-Sep-2019
• Cisco Unified Web/E-Mail Interaction Manager： セカンダリ Web/アプリケーションおよびアーカイブ コンポーネントをインストールまたは設定できない 26-Sep-2008

設定

コンフィギュレーション ガイド

• Port Utilization Guide for Cisco Unified Contact Center Solutions, Release 12.5(1) 09-Jun-2024
• Security Guide for Cisco Unified ICM/Contact Center Enterprise, Release 12.0(1) 21-Aug-2023
• Configuration Guide for Cisco Unified ICM Enterprise, Release 12.6(2) 28-Apr-2023
• Port Utilization Guide for Cisco Unified Contact Center Solutions, Release 12.6(2) 28-Apr-2023
• Security Guide for Cisco Unified ICM/Contact Center Enterprise, Release 12.6(2) 28-Apr-2023
• Serviceability Guide for Cisco Unified ICM/Contact Center Enterprise, Release 12.6(2) 28-Apr-2023
• Configuration Guide for Cisco Unified ICM/Contact Center Enterprise,Release 11.6(1) 17-Nov-2022
• Serviceability Guide for Cisco Unified ICM/Contact Center Enterprise, Release 12.5(1) and 12.5(2) 26-Jul-2022
• Configuration Guide for Cisco Unified ICM Enterprise-Release 12.6(1) 14-May-2021
• Port Utilization Guide for Cisco Unified Contact Center Solutions, Release 12.6(1) 14-May-2021
• Security Guide for Cisco Unified ICM/Contact Center Enterprise, Release 12.6(1) 14-May-2021
• Serviceability Guide for Cisco Unified ICM/Contact Center Enterprise, Release 12.6(1) 14-May-2021
• Port Utilization Guide for Cisco Unified Contact Center Solutions, Release 11.6(1) 03-Aug-2020
• Cisco Unified ICM/Contact Center 企業向けセキュリティガイド、リリース 12.6 (1) 31-Mar-2020
• Security Guide for Cisco Unified ICM/Contact Center Enterprise, Release 12.5(1) and 12.5(2) 05-Mar-2020

プログラミング ガイド

• Cisco Unified Contact Center Enterprise 12.6(2)

  • Cisco Unified Contact Center Enterprise Developer Reference, Release 12.6(2) 21-Aug-2023

• Cisco Unified Contact Center Enterprise 12.6(1)

  • Cisco Unified Contact Center Enterprise Developer Reference, Release 12.6(1) 21-Aug-2023
  • CTI OS Developer Guide for Cisco Unified ICM, Release 12.6(1) 16-Feb-2020
  • Cisco Contact Center Gateway Deployment Guide for Cisco Unified ICM/CCE 12.6(1) 06-Feb-2020

• Cisco Unified Contact Center Enterprise 12.5(1)

  • Cisco Unified Contact Center Enterprise Developer Reference, Release 12.5(1) 07-Apr-2020
  • CTI OS Developer Guide for Cisco Unified ICM, Release 12.5(1) 16-Feb-2020
  • Cisco Contact Center Gateway Deployment Guide for Cisco Unified ICM/CCE 12.5(1) 06-Feb-2020

• Cisco Unified Contact Center Enterprise 12.0(1)

  • Cisco Unified Contact Center Enterprise Developer Reference, Release 12.0(1) 04-Jul-2019
  • CTI OS Developer Guide for Cisco Unified ICM, Release 12.0(1) 11-Jan-2019
  • Cisco Contact Center Gateway Deployment Guide for Cisco Unified ICM/CCE 12.0(1) 11-Jan-2019

• Cisco Unified Contact Center Enterprise 11.6(1)

  • Cisco Unified Contact Center Enterprise Developer Reference, Release 11.6(1) 15-Nov-2018
  • CTI OS Developer Guide for Cisco Unified ICM/Unified Contact Center Enterprise, Release 11.6(1) 24-Aug-2017
  • Cisco Contact Center Gateway Deployment Guide for Cisco Unified ICM/CCE 11.6 24-Aug-2017

機能ガイド

• Cisco Unified Contact Center Enterprise 12.6(2)

  • Cisco Unified Contact Center Enterprise Features Guide, Release 12.6(2) 28-Apr-2023

• Cisco Unified Contact Center Enterprise 12.6(1)

  • Cisco Unified Contact Center Enterprise Features Guide, Release 12.6(1) 14-May-2021

• Cisco Unified Contact Center Enterprise 12.5(1)

  • Cisco Unified Contact Center Enterprise Features Guide, Release 12.5(1) 06-Aug-2021

• Cisco Unified Contact Center Enterprise 12.0(1)

  • Cisco Unified Contact Center Enterprise Features Guide, Release 12.0 04-Jul-2019

• Cisco Unified Contact Center Enterprise 11.6(1)

  • Cisco Unified Contact Center Enterprise Features Guide, Release 11.6(1) 27-Feb-2019

設定例とテクニカルノーツ

• Google Agent Assistを使用したCCEエージェントの応答およびコールトランスクリプトの設定 18-Sep-2024
• 代替エンゲージメントオプションを無効にするためのECEの設定 19-Jul-2024
• CCE Virtual Agent音声クラウドベースコネクタの設定 09-Jan-2024
• CCE Virtual Assistant Voiceの設定およびトラブルシューティング 09-Jan-2024
• CCE エージェントの応答および通話記録の設定 09-Jan-2024
• スマートライセンス固有のライセンス予約の設定 18-Oct-2023
• UCCE 12.6ソリューションでのExchange自己署名証明書 15-Aug-2023
• Dialogflow CXを使用したContact Center Enterprise Virtual Agent Voiceの設定 01-Aug-2023
• Azure Cloud Integration SAML 2.0を使用したUCCEシングルサインオンの設定 31-May-2023
• CVOSシステムでのCA署名付きマルチサーバサブジェクト代替名の設定 17-Apr-2023
• Contact Center EnterpriseでのセキュアRTPの設定 21-Dec-2022
• Contact Center EnterpriseでのセキュアSIPシグナリングの設定 22-Nov-2022
• UCCEのオーケストレーションの設定 11-Oct-2022
• Webex ConnectとFacebookの設定 24-Aug-2022
• エージェントアシストソリューションとの統合のためのNGINXプロキシの設定 05-Oct-2021

維持および操作

エンドユーザ ガイド

• Outbound Option Guide for Unified Contact Center Enterprise, Release 12.6(1) 22-Aug-2023
• Outbound Option Guide for Unified Contact Center Enterprise, Release 12.5(1) 22-Aug-2023
• Reporting Concepts for Cisco Unified ICM-Contact Center Enterprise, Release 12.6(1) 27-Jun-2023
• Cisco Finesse Agent and Supervisor Desktop User Guide, Release 12.6(2) 28-Apr-2023
• Cisco Unified Contact Center Enterprise Reporting User Guide, Release 12.6(2) 28-Apr-2023
• Scripting and Media Routing Guide for Cisco Unified ICM/Contact Center Enterprise, Release 12.6(2) 28-Apr-2023
• Contact Center AI Gadgets User Guide for Cisco Contact Center Enterprise 27-Apr-2023
• Cisco Contact Center Enterprise Manage Digital Channels Gadget User Guide 20-Nov-2022
• Scripting and Media Routing Guide for Cisco Unified ICM/Contact Center Enterprise, Release 12.5(1) and 12.5(2) 26-May-2022
• Cisco Finesse Agent and Supervisor Desktop User Guide, Release 12.6(1) 14-May-2021
• Reporting Concepts for Cisco Unified ICM/Contact Center Enterprise, Release 12.0(1) 27-Aug-2020
• Scripting and Media Routing Guide for Cisco Unified ICM/Contact Center Enterprise, Release 12.6(1) 11-Jun-2020
• Cisco Unified Contact Center Enterprise Reporting User Guide, Release 12.6(1) 14-May-2020
• Reporting Concepts for Cisco Unified ICM/Contact Center Enterprise, Release 12.5(1) 05-Feb-2020
• Cisco Unified Contact Center Enterprise Reporting User Guide, Release12.5(1) 04-Feb-2020

メンテナンスとオペレーションのテクニカルノーツ

• Cisco Unified Contact Center Enterprise 12.6(2)

  • Contact Center Enterprise(CCE)でのコンテナサービスの管理とクラウド接続ログの収集 26-Aug-2024
• UCCE 12.5のセキュリティ強化について 22-Apr-2020

メンテナンスとオペレーションガイド

• Cisco Unified Contact Center Enterprise 12.6(2)

  • Cisco Contact Center Enterprise を使用した Webex Engage の管理お よびセットアップガイド 03-Jul-2023 (PDF - 1 MB)
  • Administration Guide for Cisco Unified Contact Center Enterprise Release, 12.6(2) 28-Apr-2023

• Cisco Unified Contact Center Enterprise 12.6(1)

  • Administration Guide for Cisco Unified Contact Center Enterprise, Release 12.6(1) 14-May-2021

• Cisco Unified Contact Center Enterprise 12.5(1)

  • Administration Guide for Cisco Unified Contact Center Enterprise, Release 12.5(1) 07-Feb-2019

• Cisco Unified Contact Center Enterprise 12.0(1)

  • Cisco Packaged Contact Center Enterprise アドミニストレーションおよび設定ガイド リリース 12.0(1) 11-Jan-2019
  • Administration Guide for Cisco Unified Contact Center Enterprise, Release 12.0(1) 11-Jan-2019

• Cisco Unified Contact Center Enterprise 11.6(1)

  • Administration Guide for Cisco Unified Contact Center Enterprise, Release 11.6(1) 27-May-2018
• IPCC アドミニストレーションガイド Cisco Unified Contact Center Enterprise 7.5(1) 17-Mar-2012
• Cisco IP Contact Center Enterprise Edition アドミニストレーションガイド Release 6.0(0) 29-Feb-2012

トラブルシューティング

Support FAQ

• Applicable to Multiple Releases

  • CentOSを使用するコンタクトセンターコンポーネントのサポートについて 30-Apr-2024

トラブルシューティング テクニカルノーツ

• コンタクトセンター製品の全バージョンの入手 21-Aug-2024
• CSCwk81097のTomcatアップグレード障害のトラブルシューティング 05-Aug-2024
• アイデンティティサービス(IdS)証明書管理を使用したCCEシングルサインオンのトラブルシューティング 10-Jul-2024
• WindowsクライアントおよびサーバOSでのパケットキャプチャの収集 25-Apr-2024
• コールおよびECC変数の問題のトラブルシューティング 16-Apr-2024
• UCCE環境でのライブデータの設定およびトラブルシューティング 14-Feb-2024
• Contact Center Enterprise環境でのタスクルーティングイベントの追跡 14-Feb-2024
• UCCEソリューションでの自己署名証明書の交換 23-Aug-2023
• CCEでのCALLGUIDに関する変更について 20-Jul-2023
• JTAPI GWでの会議エージェントコールのトラブルシューティングと追跡 19-Jul-2023
• 他のサービスがICMポートを利用している場合のCCEのトラブルシューティング 19-Jul-2023
• CCE CVPを使用したRONAの設定およびトラブルシューティング 01-Mar-2023
• route コマンドの使用 07-Dec-2022
• Contact Center Uploaderツールを使用した証明書の交換 17-Oct-2022
• 手動同期方式によるCCEデータのリカバリ 19-Aug-2022

資料

カタログ

• Cisco Customer Contact Software Policy for Using Microsoft Security and Software Updates on Products Deployed on a Retail Installation of Windows Operating System 12-May-2022