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EOL14629
Cisco announces the end-of-sale and end-of-life dates for the Cisco Perpetual License Enterprise Agreement (EA) - Contact Center Suite. The last day to order the affected product(s) is October 15, 2022. Customers with active service contracts will continue to receive support from the Cisco Technical Assistance Center (TAC) as shown in Table 1 of the EoL bulletin. Table 1 describes the end-of-life milestones, definitions, and dates for the affected product(s). Table 2 lists the product part numbers affected by this announcement. For customers with active and paid service and support contracts, support will be available under the terms and conditions of customers' service contract.
Cisco is committed to long-term support for our customers with on-premises deployments. We are also committed to supporting our customers as they move to the FLEX Plan subscription model. Some of the customer benefits of Flex Plan include:
● A seamless migration to the cloud
● Flexible payment methods – monthly, annual, and full
● Software Support that is included - never go uncovered
● Simplified licensing structure
● Better license entitlements to Cisco Collaboration solutions
Customers should migrate from Contact Center Suite perpetual licenses to Collaboration Flex 3.0 Contact Center by mapping current customer requirements to features in the FLEX datasheet: https://www.cisco.com/c/en/us/products/collateral/customer-collaboration/collab-flex-3-contact-center-ds.html.
For more information about Cisco Collaboration Flex 3.0 Contact Center, reference the ordering guide: https://www.cisco.com/c/en/us/products/collateral/customer-collaboration/collab-flex-3-contact-center-og.html.
Table 1. End-of-life milestones and dates for the Cisco Perpetual License Enterprise Agreement (EA) - Contact Center Suite
| Milestone |
Definition |
Date |
| End-of-Life Announcement Date: |
The date the document that announces the end-of-sale and end-of-life of a product is distributed to the general public. |
September 15, 2022 |
| End-of-Sale Date: |
The last date to order the product through Cisco point-of-sale mechanisms. The product is no longer for sale after this date. |
October 15, 2022 |
| Last Ship Date: |
The last-possible ship date that can be requested of Cisco and/or its contract manufacturers. Actual ship date is dependent on lead time. |
January 15, 2023 |
| Last Date of Support: |
The last date to receive applicable service and support for the product as entitled by active service contracts or by warranty terms and conditions. After this date, all support services for the product are unavailable, and the product becomes obsolete. |
October 31, 2024 |
Table 2. Product part numbers affected by this announcement
| End-of-Sale Product Part Number |
Product Description |
Replacement Product Part Number |
Replacement Product Description |
Additional Information |
| EA-CC-AGT |
EA Contact Center Enterprise Agent |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| EA-CC-AGT-COUNT |
Total Peak Concurrent Agent for Customer Collaboration Suite |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| EA-CC-AGT-COUNT2 |
Total Peak Concurrent Agent for Customer Collaboration Suite |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| EA-CC-CVP-SVR-SL |
Customer Collaboration Suite CVP Server v12.5 |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| EA-CC-NPS-C2-SL |
Non Production System- Customer Collaboration Suite v12.5 |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| EA-CC-PCCEAGT-2-SL |
Total PCCE Concurrent Agent for Customer Collab Suite v12.5 |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| EA-CC-PORT |
EA Contact Center Enterprise Port |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| EA-CC-PORT-2-SL |
IVR Port for Customer Collaboration Suite v12.5 |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| EA-CC-PORT-COUNT |
IVR Port Metric for the Customer Collaboration Suite |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| EA-CC-PORT-COUNT2 |
IVR Port Metric for the Customer Collaboration Suite |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| EA-CC-SUITE-K9 |
Enterprise Agreement Contact Center Ent Suite - Top Level |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| EA-CC-UCCEAGT-2-SL |
Total UCCE Concurrent Agent for Customer Collab Suite v12.5 |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| EA-CC12-BUNDLE-RTU |
RTU with Agent and Port Counts |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| EA-IPCE12.5MKIT-K9 |
UCCE Media Kit v12.5 |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| EA-VERS-12.5 |
EA Version 12.5 |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| ELA-COL-CCAGT-A |
ELA Contact Center Enterprise Agent - Tier A |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| ELA-COL-CCAGT-B |
ELA Contact Center Enterprise Agent - Tier B |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| ELA-COL-CCIBMAGT-A |
ELA Contact Center Enterprise IB Mig Agent - Tier A |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| ELA-COL-CCIBMAGT-B |
ELA Contact Center Enterprise IB Mig Agent - Tier B |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| ELA-COL-CCIBMPRT-A |
ELA Contact Center Enterprise IB Mig Port - Tier A |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| ELA-COL-CCIBMPRT-B |
ELA Contact Center Enterprise IB Mig Port - Tier B |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| ELA-COL-CCMGPORT-A |
ELA Contact Center Enterprise Mig Port - Tier A |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| ELA-COL-CCMGPORT-B |
ELA Contact Center Enterprise Mig Port - Tier B |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| ELA-COL-CCMIGAGT-A |
ELA Contact Center Enterprise Mig Agent - Tier A |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| ELA-COL-CCMIGAGT-B |
ELA Contact Center Enterprise Mig Agent - Tier B |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| ELA-COL-CCPORT-A |
ELA Contact Center Enterprise Port - Tier A |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| ELA-COL-CCPORT-B |
ELA Contact Center Enterprise Port - Tier B |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| ELA2-COL-CCAGT |
ELA 2 Contact Center - Enterprise Agent and Port |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| ELA2-COL-CCCOMGAGT |
ELA 2 Contact Ctr Ent Project Liberator Mig Agent and ports |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| ELA2-COL-CCIBMGAGT |
ELA 2 Contact Center Enterprise - IB Mig Agent and Port |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| ELA2-COL-CCIBMGPRT |
ELA 2 Contact Center Enterprise IB Mig Port |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| ELA2-COL-CCMIGAGT |
ELA 2 Contact Center Enterprise - Mig Agent and Port |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| ELA2-COL-CCMIGPORT |
ELA 2 Contact Center Enterprise Mig Port |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| ELA2-COL-CCPORT |
ELA 2 Contact Center Enterprise Port |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
Cisco is committed to long-term support for our customers with on-premises deployments. We are also committed to supporting our customers as they move to the FLEX Plan subscription model. Some of the customer benefits of Flex Plan include:
● A seamless migration to the cloud
● Flexible payment methods – monthly, annual, and full
● Software Support that is included - never go uncovered
● Simplified licensing structure
● Better license entitlements to Cisco Collaboration solutions Customers should migrate from Contact Center Suite perpetual licenses to Collaboration Flex 3.0 Contact Center by mapping current customer requirements to features in the FLEX datasheet: https://www.cisco.com/c/en/us/products/collateral/customer-collaboration/collab-flex-3-contact-center-ds.html
For more information about Cisco Collaboration Flex 3.0 Contact Center, reference the ordering guide: https://www.cisco.com/c/en/us/products/collateral/customer-collaboration/collab-flex-3-contact-center-og.html.
Service prices for Cisco products are subject to change after the product End-of-Sale date.
For more information about the Cisco End-of-Life Policy, go to: https://www.cisco.com/c/en/us/products/eos-eol-policy.html.
For more information about the Cisco Product Warranties, go to: https://www.cisco.com/c/en/us/products/warranty-listing.html.
To subscribe to receive end-of-life/end-of-sale information, go to: https://cway.cisco.com/mynotifications.
Any authorized translation issued by Cisco Systems or affiliates of this end-of-life Product Bulletin is intended to help customers understand the content described in the English version. This translation is the result of a commercially reasonable effort; however, if there are discrepancies between the English version and the translated document, please refer to the English version, which is considered authoritative.