End-of-Sale and End-of-Life Announcement for the Perpetual Licensing for Cisco Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and HCS for Contact Center - Replaced by Flex Contact Center

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Updated:January 31, 2022

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Updated:January 31, 2022

Table of Contents

 

 

Overview

EOL14628

Cisco announces the end-of-sale and end-of-life dates for the Perpetual Licensing for Cisco Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and HCS for Contact Center - Replaced by Flex Contact Center. The last day to order the affected product(s) is August 1, 2022. Customers with active service contracts will continue to receive support from the Cisco Technical Assistance Center (TAC) as shown in Table 1 of the EoL bulletin. Table 1 describes the end-of-life milestones, definitions, and dates for the affected product(s). Table 2 lists the product part numbers affected by this announcement. For customers with active and paid service and support contracts, support will be available under the terms and conditions of customers' service contract.

Cisco is committed to long-term support for our customers with on-premises and Partner Hosted Contact Center deployments. Collaboration Flex Plan for Contact Center supports multiple deployment models: On-premises, partner hosted, and cloud. Some of the customer benefits of Flex Plan include:

     Flexible payment methods – monthly, annual, and full

     Software Support that is included - never find yourself uncovered

     Simplified licensing structure

     Better license entitlements to Cisco Collaboration solutions

     An easy migration to the cloud

The perpetual licensing included in this EOL announcement (Replaced by Flex Contact Center) is:

     Unified Contact Center Enterprise (UCCE)

     Packaged Contact Center Express (PCCE)

     Customer Voice Protocol (CVP)

     Hosted Collaboration Solution for Contact Center (HCS-CC)

This EOL announcement pertains to all versions of the products above.

NOTE: The following products will continue to be available under perpetual licensing:

     Intelligent Contact Management (ICM)

     Non-Production Systems (NPS) kit for UCCE

     Enterprise Agreement for Contact Center

For more information about Collaboration Flex Plan for Contact Center, reference the ordering guides at this link: https://www.cisco.com/c/en/us/partners/tools/collaboration-ordering-guides.html

End-of-life milestones

Table 1.        End-of-life milestones and dates for the Perpetual Licensing for Cisco Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and HCS for Contact Center - Replaced by Flex Contact Center

Milestone

Definition

Date

End-of-Life Announcement Date

The date the document that announces the end-of-sale and end-of-life of a product is distributed to the general public.

January 31, 2022

End-of-Sale Date:
App SW

The last date to order the product through Cisco point-of-sale mechanisms. The product is no longer for sale after this date.

August 1, 2022

Last Ship Date:
App SW

The last-possible ship date that can be requested of Cisco and/or its contract manufacturers. Actual ship date is dependent on lead time.

October 30, 2022

End of New Service Attachment Date:
App SW

For equipment and software that is not covered by a service-and-support contract, this is the last date to order a new service-and-support contract or add the equipment and/or software to an existing service-and-support contract.

August 1, 2022

End of Service Contract Renewal Date:
App SW

The last date to extend or renew a service contract for the product.

August 1, 2023

Last Date of Support:
App SW

The last date to receive applicable service and support for the product as entitled by active service contracts or by warranty terms and conditions. After this date, all support services for the product are unavailable, and the product becomes obsolete.

July 31, 2024

HW = Hardware        OS SW = Operating System Software        App. SW = Application Software

The last day to attach or renew multiyear Software Support Services (SWSS) for perpetual Contact Center is August 1, 2022. Only single year contracts will be available after this date. Customers who need additional licensing and / or to renew software support should move to FLEX Contact Center.

Product part numbers

Table 2.        Product Part Numbers Affected by This Announcement

End-of-Sale Product Part Number

Product Description

Replacement Product Part Number

Replacement Product Description

Additional Information

CCE-PAC-CVP-STU125

Call Studio 12.5

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCE-PAC-VVB-MIGRN

Migration SKU for IOS to Virtual Voice Browser license

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CVP-125-BDL-NPS-CP

CVP 12.5 NPS Kit for Partners

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CVP-125-MEDIA=

CVP 12.5 Media Only

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CVP-125-RPT-PRE

CVP 12.5 Report System - Premium (Smart)

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CVP-125-RPT-PRE=

CVP 12.5 Report System - Premium (Smart)

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CVP-125-SRV

CVP 12.5 Server Software (Smart)

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CVP-125-STU-UP=

CVP Studio Upgrade 12.5

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CVP-125-VVB-MED

VVB 12.5 Server Software [Security Disabled]

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CVP-125-VVB-SECMED

VVB 12.5 Server Software [Security Enabled]

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CVP-EVAL-KIT=

CVP 12.5 Evaluation License (90 Day Expir)

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CVP-GROUP

CVP Configuration 12.5 Onwards (Smart)

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CVP-IPIVR-MIG

CVP 12.5 CVP QT or IPIVR migration to CVP 12.0 E Delivery

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CVP-IPIVR-MIG-PORT

CVP 12.5 Feature Upgrade Port License

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CVP-IVRPORT

CVP Port License (Smart)

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CVP-NFR-KIT=

CVP Not-For-Resale 12.5 onwards

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CVP-PRD-UP=

CVP Upgrade (PUT)

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CVP-PTS-VVB-MIGRN=

Migration to CVP Ports with Voice Browser/ License

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CVP-STU-125-NPS

CVP 12.5 Studio for NPS

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CVP-STU-125=

CVP Studio 12.5 (Smart)

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CVP-UP

SIP Trunk Port (Smart)

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CVP-BUNDLE

Unified Cisco Voice Protocol Bundle

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCE-PAC-ADDON

Packaged CCE Add-Ons

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCE-PAC-AGENT-SL

CCE Packaged Agent for v12.5 onwards (Smart)

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCE-PAC-IVRPORT

CVP IVR Total No PT - Auto Gen value (Smart)

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCE-PAC-M1

CCE and CVP Deployment Package M1

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCE-PAC-M1-V12.5

Packaged CCE Version 12.5

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCE-V12.5

CCE Version Selector 12.5

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCEH-MEDIA125-K9

Media Kit for Unified CC Enterprise 12.5

See the Product Migration Options section below for detailed information on replacing this product.

-

-

HCS-CC

HCS And CCaaS Contact Center

See the Product Migration Options section below for detailed information on replacing this product.

-

-

HCS-CC-AGNT

HCS for Contact Center Agent

See the Product Migration Options section below for detailed information on replacing this product.

-

-

HCS-CC-AGNT-LE

HCS-CC Agent Large Enterprise

See the Product Migration Options section below for detailed information on replacing this product.

-

-

HCS-CC-AGNT-PSE

HCS-CC Agent Public Sector

See the Product Migration Options section below for detailed information on replacing this product.

-

-

HCS-CC-AGT-BST

HCS for Contact Center Burst license

See the Product Migration Options section below for detailed information on replacing this product.

-

-

HCS-CC-DIALPT

HCS-CC DIALER PORT

See the Product Migration Options section below for detailed information on replacing this product.

-

-

HCS-CC-IVR-PT

HCS for Contact Center IVR port

See the Product Migration Options section below for detailed information on replacing this product.

-

-

HCS-CC-LC

HCS-CC LICENSE SHEET

See the Product Migration Options section below for detailed information on replacing this product.

-

-

HCS-CC-MEDIA-125

HCS-CC Upgrade Contact Center 12.5 Upgrade Media Set

See the Product Migration Options section below for detailed information on replacing this product.

-

-

HCS-CC-MIG-AGT

HCS for Contact Center Displacement (See Ordering Guide)

See the Product Migration Options section below for detailed information on replacing this product.

-

-

HCS-CC-MIG-UCC

HCS for Contact Center UCCX or UCCE Migration

See the Product Migration Options section below for detailed information on replacing this product.

-

-

HCS-CC-VVXML-AGU

HCS-CC Contact Center Agent Upgrade To VoiceXML Browser

See the Product Migration Options section below for detailed information on replacing this product.

-

-

HCS-CC-VVXML-IVU

HCS-CC Contact Center IVR Upgrade To VoiceXML Browser

See the Product Migration Options section below for detailed information on replacing this product.

-

-

IPCE-DIALPORT-SL

IPCC Enterprise Outbound Dialer Port (Smart) 12.5 onwards

See the Product Migration Options section below for detailed information on replacing this product.

-

-

IPCE-GROUP

CCE Selection Group

See the Product Migration Options section below for detailed information on replacing this product.

-

-

IPCE-NPSENT-CP

IPCC Enterprise Non-Production Suite Channel Partner

See the Product Migration Options section below for detailed information on replacing this product.

-

-

IPCE-PREMAGT-SL

IPCC Enterprise Premium Agent (Smart) v12.5 onwards

See the Product Migration Options section below for detailed information on replacing this product.

-

-

IPCE-SVR-125-SL

UCCE Enterprise Server License for v12.5 (Smart)

See the Product Migration Options section below for detailed information on replacing this product.

-

-

PCCE-SVR-125-SL

PCCE Enterprise Server License for v12.5 (Smart)

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCE-PAC-BUNDLE

Packaged CCE

See the Product Migration Options section below for detailed information on replacing this product.

-

-

IPCE-BUNDLE

Unified Contact Center Enterprise Bundle

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCEH-V125-K9-UPG=

UCCE SW Upgrade to 12.0 for SWSS Customers

See the Product Migration Options section below for detailed information on replacing this product.

-

-

HCS-CC-PUT-125=

HCS-CC Upgrade Contact Center 12.5 Upgrade Media Set

See the Product Migration Options section below for detailed information on replacing this product.

-

-

Product migration options

Customers should migrate from Cisco Contact Center perpetual licenses with Software Service and Support (SWSS) to equivalent entitlements available through Collaboration Flex Plan for Contact Center. For more information about Collaboration Flex Plan for Contact Center reference the Ordering Guides at this link: https://www.cisco.com/c/en/us/partners/tools/collaboration-ordering-guides.html.

Service prices for Cisco products are subject to change after the product End-of-Sale date.

For more information

For more information about the Cisco End-of-Life Policy, go to: https://www.cisco.com/c/en/us/products/eos-eol-policy.html.

For more information about the Cisco Product Warranties, go to: https://www.cisco.com/c/en/us/products/warranty-listing.html.

To subscribe to receive end-of-life/end-of-sale information, go to: https://cway.cisco.com/mynotifications.

Any authorized translation issued by Cisco Systems or affiliates of this end-of-life Product Bulletin is intended to help customers understand the content described in the English version. This translation is the result of a commercially reasonable effort; however, if there are discrepancies between the English version and the translated document, please refer to the English version, which is considered authoritative.

 

 

 

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