End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, and Cisco Unified Intelligent Contact Management Enterprise 11.0
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EOL12114 - Amended
Cisco announces the end-of-sale and end-of-life dates for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, and Cisco Unified Intelligent Contact Management Enterprise 11.0. The last day to order the affected product(s) is April 27, 2018. Customers with active service contracts will continue to receive support from the Cisco Technical Assistance Center (TAC) as shown in Table 1 of the EoL bulletin. Table 1 describes the end-of-life milestones, definitions, and dates for the affected product(s). Table 2 lists the product part numbers affected by this announcement. For customers with active and paid service and support contracts, support will be available under the terms and conditions of customers' service contract.
This end-of-life announcement covers the 11.0 components bundled in the products: CCEH-MEDIA110-K9, CCEH-V110-K9-UPG=, ICMEH-MEDIA110-K9, and ICMEH-V110-K9-UPG=. These components are:
● Cisco Finesse 11.0
● Cisco Unified Intelligence Center (CUIC) 11.0
● Cisco Unified Customer Voice Portal (CVP) 11.0
● Cisco SocialMiner 11.0
● Cisco Remote Silent Monitor (RSM) 11.0
● Cisco Unified Contact Center Management Portal (CCMP) 11.0
● Cisco Computer Telephony Integration Object Server (CTIOS) 11.0
● Cisco Agent Desktop (CAD) 10.2
Please Note: This End-of-Life Notice applies only to CTI-OS for Cisco Unified Intelligent Contact Management Enterprise or Hosted (ICM). End-of-Life of CTI-OS for Cisco Unified Contact Center Enterprise (UCCE) is governed by announcement EOL10137: https://www.cisco.com/c/en/us/products/collateral/customer-collaboration/unified-contact-center-enterprise/eos-eol-notice-c51-733718.html
Table 1. End-of-Life Milestones and Dates for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, and Cisco Unified Intelligent Contact Management Enterprise 11.0
| Milestone |
Definition |
Date |
| End-of-Life Announcement Date |
The date the document that announces the end-of-sale and end-of-life of a product is distributed to the general public. |
October 27, 2017 |
| End-of-Sale Date: |
The last date to order the product through Cisco point-of-sale mechanisms. The product is no longer for sale after this date. |
April 27, 2018 |
| Last Ship Date: |
The last-possible ship date that can be requested of Cisco and/or its contract manufacturers. Actual ship date is dependent on lead time. |
July 26, 2018 |
| End of SW Maintenance Releases Date: |
The last date that Cisco Engineering may release any final software maintenance releases or bug fixes. After this date, Cisco Engineering will no longer develop, repair, maintain, or test the product software. |
April 27, 2019 |
| End of New Service Attachment Date: |
For equipment and software that is not covered by a service-and-support contract, this is the last date to order a new service-and-support contract or add the equipment and/or software to an existing service-and-support contract. |
April 27, 2019 |
| End of Service Contract Renewal Date: |
The last date to extend or renew a service contract for the product. |
July 23, 2020 |
| Last Date of Support: |
The last date to receive applicable service and support for the product as entitled by active service contracts or by warranty terms and conditions. After this date, all support services for the product are unavailable, and the product becomes obsolete. |
April 30, 2021 |
Table 2. Product Part Numbers Affected by This Announcement
| End-of-Sale Product Part Number |
Product Description |
Replacement Product Part Number |
Replacement Product Description |
Additional Information |
| ICME-CTITOOLKIT-LC |
CTI Toolkit for Regular ICM Agent License Certificate |
ICME-CTITOOLKIT |
CTI Toolkit for Regular ICM Agent |
- |
| IPCE-SVR-ADDON |
CCE Optional Items including Intelligence Center |
IPCE-SVR |
UCC Enterprise Server License |
- |
| CCEH-CCP-SVR-LIC |
CCP Server |
IPCE-SVR |
UCC Enterprise Server License |
- |
| L-IPCE-AGENTSUPG |
UCC Enterprise Agent Licenses Upgrade |
IPCE-AGENTSUPG |
UCC Enterprise Agent Licenses Upgrade |
- |
| IPCE-MULTICHAN |
CCE Multichannel Options |
IPCE-PREMAGT-L |
IPCC ENTERPRISE PREMIUM AGENT |
- |
| IPCE-MP-TLKAGT-LC |
Market Price CCE Premium Agent License Certificate |
IPCE-PREMAGT-L |
IPCC ENTERPRISE PREMIUM AGENT |
- |
| CCE-MIG-SBL |
Contact Center Enterprise SBL Migration |
IPCE-BS-SIEBE-MGR |
Migration SKU from Cisco connectors to b+s for Siebel |
- |
| CRM-MKIT1-K9 |
CRM Connector MediaKit 1 (SAP) |
IPCE-BS-SAP-MGR |
Migration SKU from Cisco connectors to b+s for SAP |
- |
| CCE-MIG-SAP |
Contact Center Enterprise SAP Migration |
IPCE-BS-SAP-MGR |
Migration SKU from Cisco connectors to b+s for SAP |
- |
| R-CVP-85-NPS= |
CVP 8.5 Not-for-production system |
IPCE-NPSENT-EC |
IPCC Enterprise Non-Production Suite End Customer |
- |
| CVP-70-BNDL-NFR |
CVP Unified Communication NFR Media and VXML Server Lic |
IPCE-NPSENT-EC |
IPCC Enterprise Non-Production Suite End Customer |
- |
| CCEH-CUIC8-NFR |
License for partner lab version of CUIC |
IPCE-NPSENT-EC |
IPCC Enterprise Non-Production Suite End Customer |
- |
| CCEH-CUIC-LAB |
License for Cisco Unified Intelligence Center Customer Lab |
IPCE-NPSENT-EC |
IPCC Enterprise Non-Production Suite End Customer |
- |
| ICMEH-MEDIA110-K9 |
Media Kit for Unified ICM Enterprise and Hosted 11.0 |
ICMEH-MEDIA116-K9 |
Media Kit for Unified ICM Enterprise 11.6 |
- |
| CCEH-MEDIA110-K9 |
Media Kit for Unified CC Enterprise and Hosted 11.0 |
CCEH-MEDIA116-K9 |
Media Kit for Unified CC Enterprise 11.6 |
- |
| CCEH-V110-K9-UPG= |
UCCE SW Upgrade to 11.0 for SWSS Customers |
CCEH-V116-K9-UPG= |
UCCE SW Upgrade to 11.6 for SWSS Customers |
- |
| ICMEH-V110-K9-UPG= |
ICM SW Upgrade to 11.0 for SWSS Customers |
ICMEH-V116-K9-UPG= |
ICM SW Upgrade to 11.6 for SWSS Customers |
- |
| UNIFIED-EA-80 |
Cisco Unified Expert Advisor 8.0 Bundle |
See Product Migration Options section for details. |
Collaboration Enterprise Agreement |
- |
| UNIFIED-EA-7X |
Cisco Unified Expert Advisor Top Level Bundle |
See Product Migration Options section for details. |
Collaboration Enterprise Agreement |
- |
| MCP-NPSBASE10X-LIC |
MediaSense Base Port License |
There is currently no replacement product available for this product. |
- |
- |
| MCP-C-11X-VID-LIC |
MediaSense Video Session |
There is currently no replacement product available for this product. |
- |
- |
| MCP-C-11X-AUD-LIC |
MediaSense Audio Session |
There is currently no replacement product available for this product. |
- |
- |
| MCP-10X-CCNPS-K9 |
MediaSense 10.x NPS |
There is currently no replacement product available for this product. |
- |
- |
| L-IPCE-MARKETPRICE |
Contact Center Enterprise Market Price Licenses |
There is currently no replacement product available for this product. |
- |
- |
| L-CVP-UPG |
CVP Upgrade |
See Product Migration Options section for details. |
Cisco Unified Customer Voice Portal |
- |
| L-CVP-CCUPG |
CVP 8.X /9.X Call Control Upgrade |
See Product Migration Options section for details. |
Cisco Unified Customer Voice Portal |
- |
| L-CVP-85-STUUPG |
CVP 8.5 Studio upgrade |
See Product Migration Options section for details. |
Cisco Unified Customer Voice Portal |
- |
| L-CVP-85-SRVUPG |
CVP 8.5 server upgrade |
See Product Migration Options section for details. |
Cisco Unified Customer Voice Portal |
- |
| L-CVP-80-SRVUPG |
CVP 8.0 server upgrade |
See Product Migration Options section for details. |
Cisco Unified Customer Voice Portal |
- |
| L-CVP-80-CCSRVUP |
CVP 8.0 Call Control Server Upgrade |
See Product Migration Options section for details. |
Cisco Unified Customer Voice Portal |
- |
| ICS-60200 |
ISN Application Server Session |
There is currently no replacement product available for this product. |
- |
- |
| ICME-STDAGT-T1-L |
ICM ENTERPRISE STANDARD AGENT - TIER 1 |
See Product Migration Options section for details. |
ICME-REGAGT-Tx |
- |
| ICME-ERIAGT-T4 |
ERI Agent Licenses - Tier 4 |
There is currently no replacement product available for this product. |
- |
- |
| ICME-CRM-M-LC |
CRM Connector for Regular ERI or ARI Agent License Cert. |
There is currently no replacement product available for this product. |
- |
- |
| ICME-CRM-LC |
CRM Connector for Regular ERI or ARI Agent License Cert. |
There is currently no replacement product available for this product. |
- |
- |
| ICME-CCSKIT |
^MEDIAKIT COLLABORATION SERVER |
There is currently no replacement product available for this product. |
- |
- |
| CVP-STU70-UE60-UP= |
Call Studio 7.0 Upgrade From Previous CVP/Audium Studio |
See Product Migration Options section for details. |
Cisco Unified Customer Voice Portal |
- |
| CVP-9XPT-MKTPRC |
CVP 9.X Market Price Port License includes one redundant por |
There is currently no replacement product available for this product. |
- |
- |
| CVP-8XRED-MKTPRC |
CVP 8.X Market Price Redundant Ports |
There is currently no replacement product available for this product. |
- |
- |
| CVP-8XPT-MKTPRC |
CVP 8.X Market Price Port License |
There is currently no replacement product available for this product. |
- |
- |
| CVP-8X-REDPT |
CVP 8.X Redundant Ports |
See Product Migration Options section for details. |
Cisco Unified Customer Voice Portal |
- |
| CVP-8X-RED-ADD |
CVP 8.X Additional Redundant Ports |
See Product Migration Options section for details. |
Cisco Unified Customer Voice Portal |
- |
| CVP-8X-PTS-TOTAL |
CVP 8.X Total Num Ports |
See Product Migration Options section for details. |
Cisco Unified Customer Voice Portal |
- |
| CVP-8X-PTS |
CVP 8.X Port License |
See Product Migration Options section for details. |
Cisco Unified Customer Voice Portal |
- |
| CVP-8X-MKTPRC |
CVP 8.X Market Price Configuration |
There is currently no replacement product available for this product. |
- |
- |
| CVP-8X-M500-REDPT |
CVP 8.X Minimum 5000 Redundant Port License |
See Product Migration Options section for details. |
Cisco Unified Customer Voice Portal |
- |
| CVP-8X-M500-PT |
CVP 8.X Pt License Min 500 Ports |
See Product Migration Options section for details. |
Cisco Unified Customer Voice Portal |
- |
| CVP-8X-FEAT-UPG |
CVP 8.X CVP QT or IPIVR migration to CVP 8.0 |
See Product Migration Options section for details. |
Cisco Unified Customer Voice Portal |
- |
| CVP-8X-FEAT-U-RED |
CVP 8.X Feature Upgrade Redundant Ports |
See Product Migration Options section for details. |
Cisco Unified Customer Voice Portal |
- |
| CVP-8X-FEAT-U-PT |
CVP 8.X Feature Upgrade Port License |
See Product Migration Options section for details. |
Cisco Unified Customer Voice Portal |
- |
| CVP-80-MEDIA= |
CVP 8.0 Media Only |
See Product Migration Options section for details. |
Cisco Unified Customer Voice Portal |
- |
| CVP-7XRED-MKTPRC |
CVP 7.X Redundant Ports - Market Price |
See Product Migration Options section for details. |
Cisco Unified Customer Voice Portal |
- |
| CVP-7XPT-MKTPRC |
CVP 7.X Port License - Market Price |
See Product Migration Options section for details. |
Cisco Unified Customer Voice Portal |
- |
| CVP-7X-MKTPRC |
CVP 7.X Market Price Licenses |
See Product Migration Options section for details. |
Cisco Unified Customer Voice Portal |
- |
| CVP-4X7X-OD-SVRSIP |
CVP 4.X 7.X ON DEMAND SERVER LIC -SIP ONLY-NO H323 USE |
See Product Migration Options section for details. |
Cisco Hosted Collaboration Solution for Contact Center |
- |
| CVP-4X7X-OD-PORT |
CVP 4.X 7.X ON DEMAND PORT LICENSE - 1 MONTH USE |
See Product Migration Options section for details. |
Cisco Hosted Collaboration Solution for Contact Center |
- |
| CVP-4X7X-OD-LICSIP |
CVP 4.X 7.X ON DEMAND Server Lic-750 Ports-No H323 USE |
See Product Migration Options section for details. |
Cisco Hosted Collaboration Solution for Contact Center |
- |
| CVP-4X-REDPTS |
CVP 4.X Redundant ports |
See Product Migration Options section for details. |
Cisco Unified Customer Voice Portal |
- |
| CVP-4X-PTS-TOTAL |
CVP 4.X Total No PT - Auto Gen value- DO NOT ENTER QTY |
See Product Migration Options section for details. |
Cisco Unified Customer Voice Portal |
- |
| CVP-4X-PTS |
CVP 4.X Port License |
See Product Migration Options section for details. |
Cisco Unified Customer Voice Portal |
- |
| CVP-4X-M500-REDPT |
CVP 4.X Redundant Port License |
See Product Migration Options section for details. |
Cisco Unified Customer Voice Portal |
- |
| CVP-4X-M500-PT |
CVP 4.X Pt License Min 500 Ports |
See Product Migration Options section for details. |
Cisco Unified Customer Voice Portal |
- |
| CVP-4.X |
CVP 4.X |
See Product Migration Options section for details. |
Cisco Unified Customer Voice Portal |
- |
| CVP-10X-M500-RDPT |
CVP 10.x Minimum 500 Redundant Port License |
See Product Migration Options section for details. |
Cisco Unified Customer Voice Portal |
- |
| CVP-10X-M500-PT |
CVP 10.X Pt License Min 500 Ports |
See Product Migration Options section for details. |
Cisco Unified Customer Voice Portal |
- |
| CVP-10-RPT-STD= |
CVP 10.0 Report System - Standard |
See Product Migration Options section for details. |
Cisco Unified Customer Voice Portal |
- |
| CUIS-PAK |
License Certificate for CUIS UCSS |
There is currently no replacement product available for this product. |
- |
- |
| CUIS-LAB-PAK |
License Key for CUIS Lab Environment |
There is currently no replacement product available for this product. |
- |
- |
| CUIC-V-STD-PAK |
Licensing PAK For CUIC Standard - UCS or MCS |
There is currently no replacement product available for this product. |
- |
- |
| CUIC-V-PREM-PAK |
Licensing PAK For CUIC Premium |
There is currently no replacement product available for this product. |
- |
- |
| CUIC-STD-PAK |
Intelligence Center Standard License PAK |
There is currently no replacement product available for this product. |
- |
- |
| CUIC-PREM-PAK |
Intelligence Center Premium License PAK |
There is currently no replacement product available for this product. |
- |
- |
| CUIC-LAB-PAK |
Intelligence Center Lab System License PAK |
There is currently no replacement product available for this product. |
- |
- |
| CRM-MKIT2-K9 |
CRM Connector MediaKit 2 (Salesforce Peoplesoft MS-CRM) |
See Product Migration Options section for details. |
Bucher + Suter CRM Connectors for UCCE |
- |
| CCEH-SM-V110-K9 |
Media kit for SocialMiner 11.0 |
See Product Migration Options section for details. |
IPCE-PREMAGT-L includes SM |
- |
| CCEH-CUIC-STD-U= |
Upgrade to Cisco Unified Intelligence Center Standard |
See Product Migration Options section for details. |
CUIC Premium |
- |
| CCEH-CUIC-STD |
License for Cisco Unified Intelligence Center Standard |
See Product Migration Options section for details. |
CUIC Premium |
- |
| CCEH-CUIC-PREM-U= |
Upgrade to Cisco Unified Intelligence Center Premium |
See Product Migration Options section for details. |
IPCE-PREMAGT-L includes CUIC Premium |
- |
| CCEH-CUIC-PREM |
License for Cisco Unified Intelligence Center Premium |
See Product Migration Options section for details. |
IPCE-PREMAGT-L includes CUIC Premium |
- |
| CCEH-CADKIT102-K9 |
Media Kit for Cisco Agent Desktop 10.0(2) |
See Product Migration Options section for details. |
Cisco Finesse |
- |
| CCEH-CAD102-UPG= |
CAD SW Upgrade To 11.0 for SWSS Customers |
See Product Migration Options section for details. |
Cisco Finesse |
- |
| CCE-PAC-CVP-STU-90 |
Call Studio 9.0 |
There is currently no replacement product available for this product. |
- |
- |
| CCE-PAC-CVP-LIC |
CVP Server and Port License PAKs |
There is currently no replacement product available for this product. |
- |
- |
Product Migration Options
Service prices for Cisco products are subject to change after the product End-of-Sale date.
The Cisco Takeback and Recycle program helps businesses properly dispose of surplus products that have reached their end of useful life. The program is open to all business users of Cisco equipment and its associated brands and subsidiaries. For more information, go to: https://www.cisco.com/web/about/ac227/ac228/ac231/about_cisco_takeback_recycling.html.
For More Information
For more information about the Cisco End-of-Life Policy, go to: https://www.cisco.com/en/US/products/products_end-of-life_policy.html.
For more information about the Cisco Product Warranties, go to: https://www.cisco.com/en/US/products/prod_warranties_listing.html.
To subscribe to receive end-of-life/end-of-sale information, go to: https://www.cisco.com/cisco/support/notifications.html.
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To subscribe to the End-of-Life and End-of-Sale RSS Feed, insert the following URL into your RSS application: https://www.cisco.com/web/feeds/products/end_of_life_rss.xml.
Any authorized translation issued by Cisco Systems or affiliates of this end-of-life Product Bulletin is intended to help customers understand the content described in the English version. This translation is the result of a commercially reasonable effort; however, if there are discrepancies between the English version and the translated document, please refer to the English version, which is considered authoritative.
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