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EOL13291
Cisco announces the end-of-sale and end-of-life dates for the Cisco Country-specific Unified Contact Center Enterprise, Packaged Contact Center Enterprise, and Cisco Voice Portal Offers. The last day to order the affected product(s) is July 26, 2020. Customers with active service contracts will continue to receive support from the Cisco Technical Assistance Center (TAC) as shown in Table 1 of the EoL bulletin. Table 1 describes the end-of-life milestones, definitions, and dates for the affected product(s). Table 2 lists the product part numbers affected by this announcement. For customers with active and paid service and support contracts, support will be available under the terms and conditions of customers' service contract.
Table 1. End-of-life milestones and dates for the Cisco Country-specific Unified Contact Center Enterprise, Packaged Contact Center Enterprise, and Cisco Voice Portal Offers
| Milestone |
Definition |
Date |
| End-of-Life Announcement Date |
The date the document that announces the end-of-sale and end-of-life of a product is distributed to the general public. |
January 26, 2020 |
| End-of-Sale Date: |
The last date to order the product through Cisco point-of-sale mechanisms. The product is no longer for sale after this date. |
July 26, 2020 |
| Last Ship Date: |
The last-possible ship date that can be requested of Cisco and/or its contract manufacturers. Actual ship date is dependent on lead time. |
October 24, 2020 |
| End of SW Maintenance Releases Date: |
The last date that Cisco Engineering may release any final software maintenance releases or bug fixes. After this date, Cisco Engineering will no longer develop, repair, maintain, or test the product software. |
July 26, 2021 |
| End of New Service Attachment Date: |
For equipment and software that is not covered by a service-and-support contract, this is the last date to order a new service-and-support contract or add the equipment and/or software to an existing service-and-support contract. |
July 26, 2021 |
| End of Service Contract Renewal Date: |
The last date to extend or renew a service contract for the product. |
October 22, 2022 |
| Last Date of Support: |
The last date to receive applicable service and support for the product as entitled by active service contracts or by warranty terms and conditions. After this date, all support services for the product are unavailable, and the product becomes obsolete. |
July 31, 2023 |
Table 2. Product part numbers affected by this announcement
| End-of-Sale Product Part Number |
Product Description |
Replacement Product Part Number |
Replacement Product Description |
Additional Information |
| IPCE-MARKETPRICE |
Contact Center Enterprise Market Price Licenses |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| PCCE-MARKETPRICE |
Contact Center Enterprise Market Price Licenses |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| PCCE-MP-AGT |
Market Price CCE Packaged Agent |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CVP-11XPT-MKTPRC |
CVP 11.X Market Price Port License |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CVP-11XRD-MKTPRC |
CVP 11.x Market Price Redundant Ports |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CVP-12X-MKTPRC |
CVP 12.x Market Price Configuration |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CVP-12XPT-MKTPRC |
CVP 12.X Market Price Port License |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CVP-12XRD-MKTPRC |
CVP 12.x Market Price Redundant Ports |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CVP-11X-MKTPRC |
CVP 11.x Market Price Configuration |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| IPCE-MP-TLKTAGT |
Market Price CCE Premium Finesse Agent License |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
Refer to the product specific sections in the Customer Contact Center Ordering Guide: https://www.cisco.com/c/dam/en/us/products/collateral/customer-collaboration/CCBUorderingguide.pdf.
Service prices for Cisco products are subject to change after the product End-of-Sale date.
The Cisco Takeback and Recycle program helps businesses properly dispose of surplus products that have reached their end of useful life. The program is open to all business users of Cisco equipment and its associated brands and subsidiaries. For more information, go to: https://www.cisco.com/web/about/ac227/ac228/ac231/about_cisco_takeback_recycling.html.
For more information about the Cisco End-of-Life Policy, go to: https://www.cisco.com/en/US/products/products_end-of-life_policy.html.
For more information about the Cisco Product Warranties, go to: https://www.cisco.com/en/US/products/prod_warranties_listing.html.
To subscribe to receive end-of-life/end-of-sale information, go to: https://www.cisco.com/cisco/support/notifications.html.
Any authorized translation issued by Cisco Systems or affiliates of this end-of-life Product Bulletin is intended to help customers understand the content described in the English version. This translation is the result of a commercially reasonable effort; however, if there are discrepancies between the English version and the translated document, please refer to the English version, which is considered authoritative.