THIS FIELD NOTICE IS PROVIDED ON AN "AS IS" BASIS AND DOES NOT IMPLY ANY KIND OF GUARANTEE OR WARRANTY, INCLUDING THE WARRANTY OF MERCHANTABILITY. YOUR USE OF THE INFORMATION ON THE FIELD NOTICE OR MATERIALS LINKED FROM THE FIELD NOTICE IS AT YOUR OWN RISK. CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE THIS FIELD NOTICE AT ANY TIME.
Revision | Publish Date | Comments |
---|---|---|
1.0 |
06-Sep-11 |
Initial Release |
10.0 |
13-Oct-17 |
Migration to new field notice system |
10.1 |
22-Jan-21 |
Corrected Formatting Issues |
Affected OS Type | Affected Software Product | Affected Release | Affected Release Number | Comments |
---|---|---|---|---|
NON-IOS |
Cisco Agent Desktop Software Releases |
8.5(4),8.5(2)a |
||
NON-IOS |
Unified Contact Center Enterprise Virtual Machine Templates |
8 |
8.5 |
Defect ID | Headline |
---|---|
CSCts33268 | Agent unable to start due to phonedev.dll dependency issue |
CSCts26142 | CAD 8.5(2) failed to start application not initialised properly |
CSCts26131 | CAD agent.exe does not launch after upgrade to 8.5(2) MR2 |
Agent desktops upgraded to Cisco Agent Desktop 8.5(2) are unable to launch. An error message appears and the application is terminated.
During the course of installing the maintenance release to the CAD Services (typically on a Peripheral Gateway), the update creates an install package (Cisco Desktop Services 8.5(2) Maintenance Release 2.msi) for distribution to the agent, supervisor, and administrator client applications. When executed on Cisco Agent Desktop 8.5(1) client desktops, the installer replaces a subset of the application's file set. One of the replacement files, "phonedev.dll" is corrupt and prevents the Cisco Agent Desktop client from launching. To correct the problem, the Maintenance Release must be reissued with a new phonedev.dll.
Upon launching Cisco Agent Desktop, the user sees the error message "Application failed to initialize properly (0xc0150002). Click on OK to terminate the application."
The correct build version for the phonedev.dll is 8.5.2.18
The specific version that is bad is 8.5.2.17
The CAD 8.5(2) Maintenance Release will be reissued as CAD 8.5(2a).
CAD 8.52(a) is available for download on Cisco.com at http://www.cisco.com/cisco/software/release.html?mdfid=273556285&flowid=5220&softwareid=280840589&release=8.5%282%29a&relind=AVAILABLE&rellifecycle=&reltype=latest.
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