跳转到页面内容
略過搜尋
跳转到页脚
Cisco.com 台灣
產品與服務
解決方案
支援
瞭解
探索思科
購買方式
合作夥伴首頁
全新合作夥伴計畫
支援
工具
尋找思科合作夥伴
認識思科合作夥伴
成為思科合作夥伴
支援
產品資源
客服中心
Cisco Unified Contact Center Enterprise
Cisco Unified Contact Center Enterprise 12.5(2)
系列
Cisco Unified Contact Center Enterprise
概觀
產品概觀
Status
可選
從系列中訂購
發行日期
26-JUL-2022
讓思科協助您
線上建立 TAC 案例
全球支援電話號碼
所有工具
意見
英文
說明文件
熱門搜尋結果
載入更多
檢視英文結果
檢視英文結果
關閉結果
use JS to put chosen tab in here or hide
重要資料
客戶也檢視了
儲存的內容
重要資料
客戶也檢視了
儲存的內容
現在您可以儲存文件,以便更輕鬆存取和日後使用。本產品的儲存文件將會羅列於此處,或造訪
我的儲存內容
頁面,即可檢視和管理所有從 Cisco.com 儲存的內容。
登入
即可查看儲存內容。
近期資安公告
05-Jun-2024
Security Advisory: Cisco Finesse Web-Based Management Interface Vulnerabilities
24-Jan-2024
Security Advisory: Cisco Unified Communications Products Remote Code Execution Vulnerability
16-Oct-2023
Security Advisory: HTTP/2 Rapid Reset Attack Affecting Cisco Products: October 2023
23-Aug-2023
Field Notice: FN - 72590 - Cloud Connect Is Unable to Check for and Download New Software Due to DevHub Authentication Token Expiration - Workaround Provided
01-Mar-2023
Security Advisory: Cisco Finesse Reverse Proxy VPN-less Access to Finesse Desktop Denial of Service Vulnerability
文件類別
參考
安裝與升級
文件
版本和相容性
疑難排解
維護與營運
設定
設計
資安公告
資料表和產品資訊
資料表和產品資訊
資料表
Cisco Contact Center Enterprise 12.6 Data Sheet
11-Jun-2023
Cisco Contact Center Enterprise 12.0 Product Line Data Sheet
16-Dec-2019
Cisco Contact Center Enterprise 11.6 Product Line Data sheet
25-Aug-2017
Cisco Unified Contact Center Enterprise 11.0 Data Sheet
11-Sep-2015
Cisco Unified Intelligence Center 10.0 Data Sheet
04-Feb-2016
Cisco Unified Contact Center Enterprise 10.0 Data Sheet
03-Feb-2016
Cisco Unified Contact Center Enterprise 9.0 Data Sheet
15-Jan-2016
Cisco Unified Contact Center Management Portal Data Sheet
11-Aug-2014
Cisco Collaboration Flex Plan Contact Center Data Sheet
14-May-2021
Cisco Unified Contact Center Enterprise 12.5 Data Sheet
27-Jul-2020
產品停產與終止銷售通知
最新
End-of-Sale and End-of-Life Announcement for the Perpetual Licensing for Cisco Intelligent Contact Manager & IP Interactive Voice Response - Replaced by Flex Contact Center
20-Sep-2023
End-of-Sale and End-of-Life Announcement for the Cisco Perpetual License Enterprise Agreement (EA) - Contact Center Suite
15-Sep-2022
End-of-Sale and End-of-Life Announcement for the Perpetual Licensing for Cisco Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and HCS for Contact Center - Replaced by Flex Contact Center
31-Jan-2022
End-of-Sale and End-of-Life Announcement for the Cisco FLEX Subscription v12.0 for Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and Hosted Collaboration Solution for Contact Center
04-Jun-2021
End-of-Sale and End-of-Life Announcement for the Cisco FLEX Subscription 11.x for Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and Hosted Collaboration Solution for Contact Center
04-Jun-2021
End-of-Sale and End-of-Life Announcement for the Cisco Enterprise Agreement for Contact Center Version 12.0
25-Apr-2021
End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, Cisco Unified Intelligent Contact Management Enterprise, and Cisco HCS for Contact Center 12.0
25-Jan-2021
End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, and Cisco Unified Intelligent Contact Management Enterprise 11.5
01-Jun-2020
End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, Cisco Unified Intelligent Contact Management Enterprise, and Cisco HCS for Contact Center 11.6
12-Mar-2020
End-of-Sale and End-of-Life Announcement for the Cisco Country-specific Unified Contact Center Enterprise, Packaged Contact Center Enterprise, and Cisco Voice Portal Offers
27-Jan-2020
End-of-Sale and End-of-Life Announcement for the Cisco Contact Center a la carte Migration and Upgrade offers
30-Jul-2019
End-of-Sale and End-of-Life Announcement for the Cisco Contact Center: EA-CC-MIGRATION
01-Nov-2018
End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, and Cisco Unified Intelligent Contact Management Enterprise 11.0
01-Aug-2018
End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, and Cisco Unified Intelligent Contact Management Enterprise 10.5
05-Jan-2018
End-of-Sale and End-of-Life Announcement for the Cisco Remote Silent Monitoring (RSM) - All Versions
21-Dec-2016
檢視所有這類文件
資安公告
佈告欄
Cisco Contact Center Enterprise Software Release and Sustaining Lifecycle
04-Jun-2021
Cisco Contact Center Performance Effects from Side-Channel Information Disclosure Vulnerabilities Product Bulletin
04-Jun-2018
欄位聲明
最新
Field Notice: FN - 72590 - Cloud Connect Is Unable to Check for and Download New Software Due to DevHub Authentication Token Expiration - Workaround Provided
23-Aug-2023
Field Notice: FN - 72432 - Unified Contact Center Enterprise (UCCE)/Packaged Contact Center Enterprise (PCCE)/Unified Contact Center Express (UCCX) Solution: Impact of Chrome Private Network Access Deprecation - Software Upgrade Recommended
01-Feb-2023
Field Notice: FN - 72306 - Unified Contact Center Enterprise (UCCE)/Packaged Contact Center Enterprise (PCCE) and Unified Customer Voice Portal (CVP): QuoVadis Root CA 2 Decommission Might Affect Smart Licensing - Workaround Provided
29-Mar-2022
Field Notice: FN - 70542 - Unified Contact Center Enterprise - Tomcat Upgrade to Resolve CVE-2020-1938 Breaks Cceadmin and Websetup Page - Software Upgrade Recommended
17-Aug-2021
Field Notice: FN - 63454 - Agent desktops upgraded to Cisco Agent Desktop 8.5(2) are unable to launch - Software Upgrade Recommended
22-Jan-2021
Field Notice: FN - 70548 - Unified Contact Center Enterprise (UCCE) / Enterprise Chat and Email (ECE) - Microsoft Secure LDAP Mandatory for Active Directory Connections - Workaround Provided
16-Apr-2020
Field Notice: FN - 70510 - Chrome Version 80 Update for SameSite Cookie Causes ECE Gadget and Dock Chat to Malfunction - Software Upgrade Recommended
10-Feb-2020
Field Notice: FN - 70511 - Cisco Unified Collaboration Products with VOS (RHEL), Call Home Certificate Will Expire on 2020-02-07 - Workaround Provided
04-Feb-2020
Field Notice: FN - 70396 - Java Applet Certificate Expiry - Cisco Enterprise Chat and Email (ECE) - Software Upgrade Recommended
04-Feb-2020
Field Notice: FN - 70374 - Cisco Contact Center Enterprise Agreement (CC EA) Unified Customer Voice Portal (CVP) License Expiration - Software Upgrade Recommended
21-Feb-2019
Field Notice: FN - 70297 - Multiple Processes Can Crash or Fail to Start Due to Recent Microsoft Updates - Software Upgrade Recommended
13-Dec-2018
Field Notice: FN - 70219 - CUIC LiveData Gadgets Broken with Google Chrome Browser Version 67 - Software Upgrade Recommended
29-Jun-2018
Field Notice: FN - 70037 - Enterprise Chat & Email (ECE) 11.5(1) Installer Intermittently Fails with Error Message - Software Upgrade Recommended
20-Dec-2017
Field Notice: FN - 64033 - Unified Contact Center Enterprise - Microsoft Security Patches Cause Script Editor to Crash - Workaround Provided
13-Oct-2017
Field Notice: FN - 64280 - Applications That Access the UCCE Database Need to Be Revised to Add Support for TLS 1.2
12-Apr-2017
檢視所有這類文件
安全建議、回應和注意事項
最新
Cisco Finesse Web-Based Management Interface Vulnerabilities
05-Jun-2024
Cisco Unified Communications Products Remote Code Execution Vulnerability
24-Jan-2024
HTTP/2 Rapid Reset Attack Affecting Cisco Products: October 2023
16-Oct-2023
Cisco Finesse Reverse Proxy VPN-less Access to Finesse Desktop Denial of Service Vulnerability
01-Mar-2023
Cisco Unified Intelligence Center Reflected Cross-Site Scripting Vulnerability
11-Jan-2023
Cisco Unified Contact Center Enterprise Denial of Service Vulnerability
03-May-2020
Cisco Finesse for Cisco Unified Contact Center Enterprise Information Disclosure Vulnerability
03-May-2017
Multiple Vulnerabilities in OpenSSL Affecting Cisco Products: November 2016
14-Nov-2016
Multiple Vulnerabilities in OpenSSL Affecting Cisco Products: September 2016
27-Sep-2016
Cisco Unified Contact Center Enterprise Web-Based Management Interface Cross-Site Scripting Vulnerability
22-Jun-2016
Multiple Vulnerabilities in OpenSSL Affecting Cisco Products: May 2016
04-May-2016
Multiple Vulnerabilities in OpenSSL Affecting Cisco Products: March 2016
02-Mar-2016
Multiple Vulnerabilities in OpenSSL (January 2016) Affecting Cisco Products
29-Jan-2016
Multiple Vulnerabilities in OpenSSL (December 2015) Affecting Cisco Products
04-Dec-2015
OpenSSL RSA Temporary Key Cryptographic Downgrade Vulnerability
08-Oct-2015
檢視所有這類文件
版本和相容性
兼容性資料
Cisco Unified Contact Center Enterprise 12.5(2)
Contact Center Enterprise Solution Compatibility Matrix, Release 12.5(x)
14-Apr-2024
發佈通知
Cisco Unified Contact Center Enterprise 12.5(2)
Release Notes for Unified Contact Center Enterprise, Release 12.5(2)
26-Jul-2022
參考
文件藍圖
Cisco Unified Contact Center Enterprise 12.5(2)
Cisco Unified Contact Center Enterprise Documentation Guide, Release 12.5(1) and 12.5(2)
26-Jul-2022
技術參考
Cisco Unified Contact Center Enterprise 12.5(2)
Cisco Unified ICM ACD Supplement for Avaya Communication Manager, Release 12.5(1) and 12.5(2)
04-Feb-2020
CTI OS Bandwidth Calculator
01-Jul-2010
(ZIP - 25 KB)
Cisco ICM Software ACD Supplement for Aastra Pointspan Agent Routing Integration
29-Jun-2011
(PDF - 886 KB)
Cisco Unified ICM ACD Supplement for Alcatel 4400
27-Jan-2011
(PDF - 597 KB)
Cisco Unified ICM ACD Supplement for Aspect Contact Server
06-May-2014
(PDF - 1 MB)
Cisco Unified ICM ACD Supplement for Avaya Agent Routing Integration
18-Mar-2010
(PDF - 581 KB)
Cisco Unified ICM ACD Supplement for Avaya Aura Contact Center
12-Aug-2015
(PDF - 1 MB)
Cisco Unified ICM ACD Supplement for Avaya Communications Manager (ACM)
10-Mar-2014
(PDF - 2 MB)
Cisco Unified ICM ACD Supplement for NEC NEAX 2400/7400 (OAI/Infolink Interface)
25-Feb-2010
(PDF - 3 MB)
Cisco Unified ICM ACD Supplement for Nortel DMS-100/SL-100
20-Dec-2013
(PDF - 681 KB)
Cisco Unified ICM ACD Supplement for Nortel Symposium
17-Aug-2011
(PDF - 747 KB)
Cisco Unified ICM ACD Supplement for Rockwell Spectrum
15-Apr-2011
(PDF - 1 MB)
Cisco Unified ICM Supplement for VRU Peripheral Gateway
25-Feb-2010
(PDF - 434 KB)
HDS/WebView Bandwidth Calculator
02-Nov-2007
(ZIP - 21 KB)
Template Design Guide Using InfoMaker
25-Feb-2010
(PDF - 2 MB)
設計
設計指南
Cisco Unified Contact Center Enterprise 12.5(2)
Solution Design Guide for Cisco Unified Contact Center Enterprise, Release 12.5(1) & 12.5(2)
20-May-2021
IPIVR_PG_to_ICM_CC_Bandwidth_Calculator_V1_1
22-Apr-2014
(XLS - 98 KB)
UCCE Central Controller Private Network & DMP Path Public Bandwidth Calculator
21-Apr-2014
(ZIP - 27 KB)
安裝與升級
安裝和升級指南
Cisco Unified Contact Center Enterprise 12.5(2)
Cisco Unified Contact Center Enterprise Installation and Upgrade Guide, Release 12.5(1) and 12.5(2)
03-Feb-2020
設定
配置示例和技術筆記
最新
配置ECE以停用備用參與選項
19-Jul-2024
在UCCE 12.6解決方案中交換自簽名證書
15-Aug-2023
在Contact Center Enterprise中配置安全RTP
21-Dec-2022
在聯絡中心企業版中配置安全SIP信令
22-Nov-2022
配置UCCE的協調
11-Oct-2022
使用Facebook配置Webex Connect
24-Aug-2022
配置NGINX代理以便與代理協助解決方案整合
05-Oct-2021
配置並排除CVP網路傳輸故障
30-Sep-2021
將Webex體驗管理(WxM)延期調查與UCCE解決方案整合
15-Jul-2020
在UCCE SSO的AD FS登入頁面上配置自動填充使用者ID
19-Jun-2019
在Cisco CCE 12.X中配置預設域名和多PG管理引擎
19-Jun-2019
配置企業版聊天與電子郵件(ECE)快速連結和響應
06-Dec-2018
在UCCE上配置移動代理
27-Jun-2018
具有Okta身份提供程式的聯絡中心SSO
07-Nov-2017
整合客服中心企業版(UCCE)單一登入(SSO)憑證和設定
30-May-2017
檢視所有這類文件
配置指南
Cisco Unified Contact Center Enterprise 12.5(2)
Security Guide for Cisco Unified ICM/Contact Center Enterprise, Release 12.5(1) and 12.5(2)
05-Mar-2020
Serviceability Guide for Cisco Unified ICM/Contact Center Enterprise, Release 12.5(1) and 12.5(2)
26-Jul-2022
維護與營運
終端用戶指南
Cisco Unified Contact Center Enterprise 12.5(2)
Scripting and Media Routing Guide for Cisco Unified ICM/Contact Center Enterprise, Release 12.5(1) and 12.5(2)
26-May-2022
維護和運作技術筆記
瞭解UCCE 12.5安全增強功能
22-Apr-2020
疑難排解
Support FAQ
Cisco Unified Contact Center Enterprise 12.5(2)
瞭解對使用CentOS的聯絡中心元件的支援
30-Apr-2024
疑難排解技術筆記
最新
排除CSCwk81097的Tomcat升級故障
05-Aug-2024
使用身份服務(IdS)證書管理排除CCE單點登入故障
10-Jul-2024
收集Windows客戶端和伺服器作業系統上的資料包捕獲
25-Apr-2024
在UCCE解決方案中交換自簽名證書
23-Aug-2023
使用Route命令
07-Dec-2022
瞭解Cisco Contact Center解決方案中Apache Log4j漏洞的影響
14-Jan-2022
統一聯絡中心企業診斷門戶未列出流程或服務
11-Feb-2021
排除UCCE Tomcat升級故障
01-Feb-2021
如何對Calltypes執行服務級別計算
15-Nov-2020
Cisco UCCE Mobile Agent MTP直通問題故障排除
23-Oct-2020
使用CCE設定Google CAI
07-Aug-2020
排除PCCE 12.x SPOG未呈現ECE小工具故障
24-Jul-2020
如何在ICM路由器中更改隊列中的最長時間值。
23-Jul-2020
與SSO的Finesse第三方客戶端整合
11-Jun-2020
排除PQ代理可用性和屬性優先順序故障
24-Apr-2020
檢視所有這類文件
文件
手冊
Cisco Customer Contact Software Policy for Using Microsoft Security and Software Updates on Products Deployed on a Retail Installation of Windows Operating System
12-May-2022
下載
登入
即可查看可下載的項目。
社群
思科社群首頁
提問
選取社群留言板
重設
此產品的最新社群活動
已解決的問題
社群文件