簡介
本文描述如何修復未列出流程或服務的Unified Contact Center Enterprise(UCCE)診斷框架門戶的問題。
必要條件
需求
思科建議您瞭解以下主題:
採用元件
本文件所述內容不限於特定軟體和硬體版本。
本文中的資訊是根據特定實驗室環境內的裝置所建立。文中使用到的所有裝置皆從已清除(預設)的組態來啟動。如果您的網路運作中,請確保您瞭解任何指令可能造成的影響。
問題
開啟診斷框架門戶時,無法列出服務或進程。
當您嘗試列出獲得的服務時:
ListServicesReply (Error)
No ICM service found.
當您嘗試列出進程時,未列出任何內容。
在系統CLI中, show process
命令會顯示警告:
admin:show processes
Warning: org.apache.xerces.jaxp.SAXParserImpl$JAXPSAXParser:
Property 'http://www.oracle.com/xml/jaxp/properties/entityExpansionLimit' is not recognized.
Warning: org.apache.xerces.parsers.SAXParser:
Feature 'http://javax.xml.XMLConstants/feature/secure-processing' is not recognized.
Warning: org.apache.xerces.parsers.SAXParser:
Property 'http://www.oracle.com/xml/jaxp/properties/entityExpansionLimit' is not recognized.
如果您存取URL https://localhost:7890/icm-dp/rest/DiagnosticPortal/
,它不起作用:
<?xml version="1.0" encoding="utf-8" ?>
- <dp:ListProcessesReply ReturnCode="0"
xmlns:dp=" http://www.cisco.com/vtg/diagnosticportal"<http://www.cisco.com/vtg/diagnosticportal%22>>;
<dp:Schema Version="1.0" />
</dp:ListProcessesReply>
解決方案
出現這種情況是因為Windows Management Instrumentation(WMI)失敗。
從診斷框架日誌中,在檢索服務狀態時可以看到WMI服務中的異常:
148048: LCDSA4104: Aug 17 2017 05:42:58.126 -04:00: %ListServices-INFO-[3132736] Request received.
148049: LCDSA4104: Aug 17 2017 05:42:58.126 -04:00: %ListServices-INFO-[3132736] Creating reply:
148050: LCDSA4104: Aug 17 2017 05:42:58.126 -04:00: %ListServices-DEBUG-[3132736] Retrieving ICM Services Installed on the System
148051: LCDSA4104: Aug 17 2017 05:42:58.131 -04:00: %ListServices-ERROR-[3132736] Exception while getting the service: Not found
148052: LCDSA4104: Aug 17 2017 05:42:58.136 -04:00: %ListServices-DEBUG-[3132736] The Exception trace is :
at System.Management.ManagementException.ThrowWithExtendedInfo(ManagementStatus errorCode)
at System.Management.ManagementScope.InitializeGuts(Object o)
at System.Management.ManagementScope.Initialize()
at System.Management.ManagementObject.Initialize(Boolean getObject)
at System.Management.ManagementObject.Get()
at Cisco.ICM.Serviceability.Diagnostics.DFSvcMgr.ListServices(String sInstance)
為了解決此問題,請重新建立WMI儲存庫。請參閱重建WMI儲存庫。