Cisco Unified Customer Voice Portal
| Overzicht | Productoverzicht |
|---|---|
| Status | Beschikbaar Bestellen uit serie |
| Releasedatum van Series | Pre-1999 |
Feedback-
- Unified Customer Voice Portal 11.6(1)
Status: Einde ondersteuning | End-of-support datum: 30-Sep-2023
- Unified Customer Voice Portal 12.0(1)
Status: Beschikbaar | Releasedatum: 11-Jan-2019
- Unified Customer Voice Portal 12.5(1)
Status: Beschikbaar | Releasedatum: 21-Jan-2020
- Unified Customer Voice Portal 12.6(1)
Status: Beschikbaar | Releasedatum: 10-May-2021
- Unified Customer Voice Portal 12.6(2)
Status: Beschikbaar | Releasedatum: 27-Apr-2023
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Belangrijkste zoekresultaten
Belangrijke informatie
Klanten bekeken ook
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Recente security meldingen
- 01-Feb-2023
- 29-Mar-2022
Documentcategorieën
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Gegevensbladen en productinformatie
- Cisco Unified Customer Voice Portal 12.5 Data Sheet
- Cisco Unified Customer Voice Portal 12.0 Data Sheet
- Cisco Unified Customer Voice Portal 11.6 Data Sheet
- Cisco Unified Customer Voice Portal 11.5 Data Sheet
Gegevensbladen
- End-of-Sale and End-of-Life Announcement for the Perpetual Licensing for Cisco Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and HCS for Contact Center - Replaced by Flex Contact Center
- End-of-Sale and End-of-Life Announcement for the Cisco FLEX Subscription v12.0 for Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and Hosted Collaboration Solution for Contact Center
- End-of-Sale and End-of-Life Announcement for the Cisco FLEX Subscription 11.x for Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and Hosted Collaboration Solution for Contact Center
- End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, Cisco Unified Intelligent Contact Management Enterprise, and Cisco HCS for Contact Center 12.0
- End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, Cisco Unified Intelligent Contact Management Enterprise, and Cisco HCS for Contact Center 11.6
- End-of-Sale and End-of-Life Announcement for the Cisco Country-specific Unified Contact Center Enterprise, Packaged Contact Center Enterprise, and Cisco Voice Portal Offers
- End-of-Sale and End-of-Life Announcement for the Cisco Contact Center a la carte Migration and Upgrade offers
- End-of-Sale and End-of-Life Announcement for the Cisco IOS VoiceXML Gateway feature License
- End-of-Sale and End-of-Life Announcement for the Cisco Customer Voice Portal 3.1
- End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, and Cisco Unified Intelligent Contact Management Enterprise 10.0
- End-of-Sale and End-of-Life Announcement for the Cisco Unified Customer Voice Portal 8.0
- End-of-Sale and End-of-Life Announcement for the Cisco Unified Customer Voice Portal 9.0(1)
- End-of-Sale and End-of-Life Announcement for the Cisco Unified Customer Voice Portal 8.5
- End-of-Sale and End-of-Life Announcement for the Cisco Unified Customer Voice Portal Version 7.0
- End-of-Sale and End-of-Life Announcement for the Cisco Unified Customer Voice Portal 4.1
Meldingen voor End-of-Life en End-of-Sale
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Security meldingen
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Downloads voor Cisco Customer Voice Portal
- Field Notice: FN - 63209 - Cisco Unified Presence Service Outage when deployed with Cisco Unified Customer Voice Portal - Upgrade Required
- Field Notice: FN - 62768 - Cisco Unified Customer Voice Portal (CVP) - Considerations for 2007 Daylight Savings Time Change
- Field Notice: FN 62924 - Cisco Unified Customer Voice Portal (CVP) - Considerations for Daylight Saving Time Change 2007 for New Zealand
- Field Notice: FN - 62857 - Customer Voice Portal (CVP) Server Performance Adversely Affected by HP Insight Agent
- Field Notice: FN - 72432 - Unified Contact Center Enterprise (UCCE)/Packaged Contact Center Enterprise (PCCE)/Unified Contact Center Express (UCCX) Solution: Impact of Chrome Private Network Access Deprecation - Software Upgrade Recommended
- Field Notice: FN - 72306 - Unified Contact Center Enterprise (UCCE)/Packaged Contact Center Enterprise (PCCE) and Unified Customer Voice Portal (CVP): QuoVadis Root CA 2 Decommission Might Affect Smart Licensing - Workaround Provided
- Field Notice: FN - 70374 - Cisco Contact Center Enterprise Agreement (CC EA) Unified Customer Voice Portal (CVP) License Expiration - Software Upgrade Recommended
- Field Notice: FN - 63908 - Functionally Unresponsive Virtual Machine That Runs Contact Center Application - Software Upgrade Recommended
- Field Notice: FN - 63895 - Russian Time Zone Changes October 2014 - For Cisco Unified Contact Center Enterprise Products - Workaround Provided
- Field Notice: FN - 62435 - Cisco Customer Voice Portal (CVP) - CVP Voice Browser may Encounter a Memory Exception Resulting in Out of Service Condition - Patch Required
Meldingen uit het veld
- Cisco Unified Customer Voice Portal Cross-Site Scripting Vulnerability
- Multiple Cisco Products OpenSocial Gadget Editor Vulnerabilities
- Cisco Unified Customer Voice Portal Insecure Direct Object Reference Vulnerability
- Cisco Unified Customer Voice Portal Interactive Voice Response Connection Denial of Service Vulnerability
- Cisco Unified Customer Voice Portal Denial of Service Vulnerability
- Cisco Unified Customer Voice Portal Operations Console Privilege Escalation Vulnerability
- Cisco Unified Customer Voice Portal Cross-Site Request Forgery Vulnerability
- Cisco Unified Customer Voice Portal Cross-Site Scripting Vulnerability
- XSS and SQL Injection in Cisco CallManager/Unified Communications Manager Logon Page
- Multiple Vulnerabilities in Cisco Unified Customer Voice Portal Software
- Cisco Voice Portal Privilege Escalation Vulnerability
- Voice Product Vulnerabilities on IBM Servers
- Vulnerabilities in H.323 Message Processing
Security Advisories, antwoorden en kennisgevingen
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Referentie
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Cisco Unified Customer Voice Portal 12.6(2)
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Cisco Unified Customer Voice Portal 12.6(1)
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Cisco Unified Customer Voice Portal 12.5(1)
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Cisco Unified Customer Voice Portal 12.0(1)
Documentatieroadmaps
- Open Source Used In Cisco Unified Customer Voice Portal 10.5(1) (PDF - 3 MB)
- Open Source Used In Cisco Unified Customer Voice Portal 12.0(1) (PDF - 3 MB)
- Open Source Used In Cisco Unified Customer Voice Portal 11.6(1) (PDF - 4 MB)
- Open Source Used In Cisco Unified Customer Voice Portal 11.5(1) (PDF - 4 MB)
- Open Source Used In Cisco Unified Customer Voice Portal 11.0(1) (PDF - 4 MB)
- Open Source Used in Cisco Unified Customer Voice Portal 10.0(1) (PDF - 3 MB)
Licentie-informatie
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Installeren en upgraden
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Cisco Unified Customer Voice Portal 12.6(2)
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Cisco Unified Customer Voice Portal 12.6(1)
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Cisco Unified Customer Voice Portal 12.5(1)
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Cisco Unified Customer Voice Portal 12.0(1)
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Cisco Unified Customer Voice Portal 11.6(1)
Installatie- en upgrade-handleidingen
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Cisco Unified Customer Voice Portal 12.5(1)
TechNotes over installatie en upgrades
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Configuratie
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Cisco Unified Customer Voice Portal 12.6(2)
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Cisco Unified Customer Voice Portal 12.6(1)
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Cisco Unified Customer Voice Portal 12.5(1)
- Port Utilization Guide for Cisco Unified Contact Center Solutions, Release 12.5(1)
- Configuration Guide for Cisco Unified Customer Voice Portal, Release 12.5(1)
- Reporting Guide for Cisco Unified Customer Voice Portal, Release 12.5(1)
- Administration Guide for Cisco Unified Customer Voice Portal, Release 12.5(1)
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Cisco Unified Customer Voice Portal 12.0(1)
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Cisco Unified Customer Voice Portal 11.6(1)
- Port Utilization Guide for Cisco Unified Contact Center Solutions, Release 11.6(1)
- Configuration Guide for Cisco Unified Customer Voice Portal, Release 11.6(1)
- Administration Guide for Cisco Unified Customer Voice Portal, Release 11.6(1)
- Reporting Guide for Cisco Unified Customer Voice Portal, Release 11.6(1)
- Port Utilization Guide for Cisco Unified Contact Center Solutions, Release 12.0(1)
Configuratiehandleidingen
- CCE Virtual Agent-spraakgespreksverwerking configureren
- CVP Customer Virtual Assistant (CVA) configureren
- Smart-licentiespecifieke licentiereservering configureren
- CVP (Customer Voice Portal) configureren Rapportage Server Database Gebruikerswachtwoord
- Google Dialoogflow ES configureren om spraakherkenning voor CCE VA-implementatie te verbeteren
- Secure JMX-communicatie tussen CVP OAMP en CVP-componenten met wederzijdse verificatie
- Configuratie van Secure Java Management Uitbreidingen (JMX) communicatie op CVP 12.0
- Configuratie van Zeg het Smart met Cisco CVP
- Webservercertificaten van derden voor CVP-webservices configureren
- GUI-client voor CVP-rapportagedatabase
- Hoe wordt Heap Dump en Thread-dumpen bij CVP VXML-server verzameld
- Nuance TTS en ASR voor Cisco UCS configureren
- CVP en IPIVR configureren in een dubbele, onafhankelijke VRU-instelling
- Een alias maken voor CVP Reporting Server DB-naam
- Hoe implementeert u de Trunk-gebruiksfunctie in en configureren met Customer Voice Portal (CVP)
Configuratievoorbeelden en TechNotes
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Cisco Unified Customer Voice Portal 12.6(1)
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Cisco Unified Customer Voice Portal 12.5(1)
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Cisco Unified Customer Voice Portal 12.0(1)
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Cisco Unified Customer Voice Portal 11.6(1)
Functiehandleidingen
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Cisco Unified Customer Voice Portal 12.6(2)
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Cisco Unified Customer Voice Portal 12.6(1)
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Cisco Unified Customer Voice Portal 12.5(1)
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Cisco Unified Customer Voice Portal 12.0(1)
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Cisco Unified Customer Voice Portal 11.6(1)
Programmeerhandleidingen
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Onderhouden en gebruiken
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Cisco Unified Customer Voice Portal 12.6(2)
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Cisco Unified Customer Voice Portal 12.6(1)
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Cisco Unified Customer Voice Portal 12.5(1)
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Cisco Unified Customer Voice Portal 12.0(1)
- Operations Guide for Cisco Unified Customer Voice Portal, Release 12.0(1)
- Reporting Guide for Cisco Unified Customer Voice Portal, Release 12.0(1)
- Say It Smart Specifications for Cisco Unified Customer Voice Portal, Release 12.0(1)
- User Guide for Cisco Unified CVP VXML Server and Cisco Unified Call Studio Release 12.0(1)
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Cisco Unified Customer Voice Portal 11.6(1)
Eindgebruikershandleidingen
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Cisco Unified Customer Voice Portal 12.0(1)
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Cisco Unified Customer Voice Portal 11.6(1)
Onderhouds- en gebruikshandleidingen
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Cisco Unified Customer Voice Portal 11.6(1)
TechNotes over onderhoud en gebruik
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Probleemoplossing
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Cisco Unified Customer Voice Portal 11.6(1)
- Statistieken over OAMP van contextserviceaccount weergeven
Support FAQ
- Bekijk de volledige productversies van contactcenters
- Sporen instellen en logbestanden verzamelen in CCE
- Probleem oplossen bij overlap van Finesse Call
- & CVP VVB Java, Tomcat en Informix standaardversies en upgradeprocedures
- Probleemoplossing voor registratiefout van CVP slimme licentie
- CVP-overdracht (Customer Voice Portal) voor probleemoplossing leidt tot verkeerde automatische nummerherkenning (ANI)
- CVP OAMP beheerderwachtwoord opnieuw instellen
- CVP SIP-hartslagen configureren en problemen oplossen
- Probleemoplossing bij CVP-server niet bereikbaar door IP-adreswijziging
- Probleemoplossing bij CVP VXML-servergeheugen met Jconsole
- Ga naar Cisco Voice Portal met informatie over terugbellen
- Automation CVP-certificaatopdrachten
- Probleemoplossing bij CVP OAMP pagina 404 fout
- Probleemoplossing VB PlayMedia Skip en DTMF-buffer
- Sessieontwikkelingstimer voor probleemoplossing met Cisco Customer Voice Portal
TechNotes voor probleemoplossing
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Geschreven informatie
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Cisco Unified Customer Voice Portal
Presentaties
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