End-of-Sale and End-of-Life Announcement for the Cisco Unified Customer Voice Portal 8.5

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Updated:January 3, 2014

Document ID:1549301677821428

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EOL9513

Cisco announces the end-of-sale and end-of-life dates for the Cisco Unified Customer Voice Portal 8.5. The last day to order the affected product(s) is July 4, 2014. Customers with active service contracts will continue to receive support from the Cisco Technical Assistance Center (TAC) as shown in Table 1 of the EoL bulletin. Table 1 describes the end-of-life milestones, definitions, and dates for the affected product(s). Table 2 lists the product part numbers affected by this announcement. For customers with active and paid service and support contracts, support will be available under the terms and conditions of customers' service contract.

Table 1. End-of-Life Milestones and Dates for the Cisco Unified Customer Voice Portal 8.5


Milestone	Definition	Date
End-of-Life Announcement Date	The date the document that announces the end-of-sale and end-of-life of a product is distributed to the general public.	January 3, 2014
End-of-Sale Date	The last date to order the product through Cisco point-of-sale mechanisms. The product is no longer for sale after this date.	July 4, 2014
Last Ship Date: App. SW	The last-possible ship date that can be requested of Cisco and/or its contract manufacturers. Actual ship date is dependent on lead time.	October 2, 2014
End of SW Maintenance Releases Date: App. SW	The last date that Cisco Engineering may release any final software maintenance releases or bug fixes. After this date, Cisco Engineering will no longer develop, repair, maintain, or test the product software.	July 4, 2015
End of New Service Attachment Date: App. SW	For equipment and software that is not covered by a service-and-support contract, this is the last date to order a new service-and-support contract or add the equipment and/or software to an existing service-and-support contract.	July 4, 2015
End of Service Contract Renewal Date: App. SW	The last date to extend or renew a service contract for the product.	September 29, 2016
Last Date of Support: App. SW	The last date to receive applicable service and support for the product as entitled by active service contracts or by warranty terms and conditions. After this date, all support services for the product are unavailable, and the product becomes obsolete.	July 31, 2017

HW = Hardware OS SW = Operating System Software App. SW = Application Software

Table 2. Product Part Numbers Affected by This Announcement


End-of-Sale Product Part Number	Product Description	Replacement Product Part Number	Replacement Product Description	Additional Information
CVP-8.X	CVP 8.X Configuration	See the Product Migration Options section below for detailed information on replacing this product.	-	-
CVP-85-BNDL-NFR	CVP 8.5 UC NFR Media and VXML SRVR LIC	See the Product Migration Options section below for detailed information on replacing this product.	-	-
CVP-85-CC-150=	CVP 8.5 Call Director (includes Software) - 150 Ports	See the Product Migration Options section below for detailed information on replacing this product.	-	-
CVP-85-CC-300=	CVP 8.5 Call Director (includes Software) - 300 Ports	See the Product Migration Options section below for detailed information on replacing this product.	-	-
CVP-85-CC-600=	CVP 8.5 Call Director (includes Software) - 600 Ports	See the Product Migration Options section below for detailed information on replacing this product.	-	-
CVP-85-CC-850=	CVP 8.5 Call Director (includes Software) - 850 Ports	See the Product Migration Options section below for detailed information on replacing this product.	-	-
CVP-85-EVAL=	CVP 8.5 Evaluation License (60 Day Expir)	See the Product Migration Options section below for detailed information on replacing this product.	-	-
CVP-85-MEDIA=	CVP 8.5 Media Only	See the Product Migration Options section below for detailed information on replacing this product.	-	-
CVP-85-NFR=	CVP 8.5 Not-For-Resale	See the Product Migration Options section below for detailed information on replacing this product.	-	-
CVP-85-NPS=	CVP 8.5 Not-for-production system	See the Product Migration Options section below for detailed information on replacing this product.	-	-
CVP-85-PRD-UP=	CVP 8.5 Upgrade	See the Product Migration Options section below for detailed information on replacing this product.	-	-
CVP-85-RPT-PRE=	CVP 8.5 Report System - Premium	See the Product Migration Options section below for detailed information on replacing this product.	-	-
CVP-85-RPT-STD=	CVP 8.5 Report System - Standard	See the Product Migration Options section below for detailed information on replacing this product.	-	-
CVP-85-SERVER-SW	CVP 8.5 Server Software	See the Product Migration Options section below for detailed information on replacing this product.	-	-
CVP-STU-85-EVAL	CVP 8.5 Studio Lic for EVAL	See the Product Migration Options section below for detailed information on replacing this product.	-	-
CVP-STU-85-NFR	CVP 8.5 Studio Lic for NFR	See the Product Migration Options section below for detailed information on replacing this product.	-	-
CVP-STU-85-PRD-UP=	CVP Studio 8.5 Upgrade	See the Product Migration Options section below for detailed information on replacing this product.	-	-
CVP-STU-85=	CVP 8.5 Studio	See the Product Migration Options section below for detailed information on replacing this product.	-	-
L-CVP-8.X	CVP 8.X Configuration E Delivery	See the Product Migration Options section below for detailed information on replacing this product.	-	-
L-CVP-85-CC-150=	CVP 8.5 Call Director E Delivery - 150 Ports	See the Product Migration Options section below for detailed information on replacing this product.	-	-
L-CVP-85-CC-300=	CVP 8.5 Call Director E Delivery - 300 Ports	See the Product Migration Options section below for detailed information on replacing this product.	-	-
L-CVP-85-CC-600=	CVP 8.5 Call Director E Delivery 600 Ports	See the Product Migration Options section below for detailed information on replacing this product.	-	-
L-CVP-85-CC-850=	CVP 8.5 Call Director E Delivery - 850 Ports	See the Product Migration Options section below for detailed information on replacing this product.	-	-
L-CVP-85-PRD-UP=	CVP 8.5 Upgrade E Delivery	See the Product Migration Options section below for detailed information on replacing this product.	-	-
L-CVP-85-RPT-PRE=	CVP 8.5 Report System - Premium E Delivery	See the Product Migration Options section below for detailed information on replacing this product.	-	-
L-CVP-85-RPT-STD=	CVP 8.5 Report System - Standard E Delivery	See the Product Migration Options section below for detailed information on replacing this product.	-	-
L-CVP-85-SVR-LIC	CVP 8.5 Server License	See the Product Migration Options section below for detailed information on replacing this product.	-	-
L-CVP-8X-FEAT-U-PT	CVP 8.X Feature Upgrade Port License	See the Product Migration Options section below for detailed information on replacing this product.	-	-
L-CVP-8X-FEAT-UPG	CVP 8.X CVP QT or IPIVR migration to CVP 8.5 E Delivery	See the Product Migration Options section below for detailed information on replacing this product.	-	-
L-CVP-8X-FET-U-RD	CVP 8.X Feature Upgrade Redundant Ports	See the Product Migration Options section below for detailed information on replacing this product.	-	-
L-CVP-8X-M500-PT	CVP 8.X Pt License Min 500 Ports	See the Product Migration Options section below for detailed information on replacing this product.	-	-
L-CVP-8X-M500-RDPT	CVP 8.X Minimum 5000 Redundant Port License	See the Product Migration Options section below for detailed information on replacing this product.	-	-
L-CVP-8X-MKTPRC	CVP 8.X Market Price Configuration	See the Product Migration Options section below for detailed information on replacing this product.	-	-
L-CVP-8X-PTS	CVP 8.X Port License	See the Product Migration Options section below for detailed information on replacing this product.	-	-
L-CVP-8X-PTS-TOTAL	CVP 8.X Total No PT - Auto Gen value	See the Product Migration Options section below for detailed information on replacing this product.	-	-
L-CVP-8X-RED-ADD	CVP 8.X Additional Redundant Ports E Delivery	See the Product Migration Options section below for detailed information on replacing this product.	-	-
L-CVP-8X-REDPT	CVP 8.X Redundant Ports	See the Product Migration Options section below for detailed information on replacing this product.	-	-
L-CVP-8XPT-MKTPRC	CVP 8.X Market Price Port License	See the Product Migration Options section below for detailed information on replacing this product.	-	-
L-CVP-8XRD-MKTPRC	CVP 8.X Market Price Redundant Ports	See the Product Migration Options section below for detailed information on replacing this product.	-	-
L-CVP-STU-85=	CVP 8.5 Studio E Delivery	See the Product Migration Options section below for detailed information on replacing this product.	-	-

Product Migration Options

Customers are encouraged to migrate to the Cisco Unified Customer Voice Portal 9.0 or 10.0. Information about this product can be found at: http://www.cisco.com/en/US/products/sw/custcosw/ps1006/index.html.

Customers may be able to use the Cisco Technology Migration Program (TMP) where applicable to trade-in eligible products and receive credit toward the purchase of new Cisco equipment. For more information about Cisco TMP, customers should work with their Cisco Partner or Cisco account team. Cisco Partners can find additional TMP information on Partner Central at http://www.cisco.com/web/partners/incentives_and_promotions/tmp.html.

Customers may be able to continue to purchase Cisco Unified Customer Voice Portal 8.5 through the Cisco Certified Refurbished Equipment program. Refurbished units may be available in limited supply for sale in certain countries on a first-come, first-served basis until the Last Date of Support has been reached. For information about the Cisco Certified Refurbished Equipment program, go to: http://www.cisco.com/go/eos.

Service prices for Cisco products are subject to change after the product End-of-Sale date.

The Cisco Takeback and Recycle program helps businesses dispose properly of surplus products that have reached their end of useful life. The program is open to all business users of Cisco equipment and its associated brands and subsidiaries. For more information, go to: http://www.cisco.com/web/about/ac227/ac228/ac231/about_cisco_takeback_recycling.html.

For More Information

For more information about the Cisco Unified Customer Voice Portal 9.0 or 10.0, visit http://www.cisco.com/en/US/products/sw/custcosw/ps1006/index.html, or contact your local account representative.

To request information about the Cisco Unified Customer Voice Portal 9.0 or 10.0, send an e-mail to cvp-pm@cisco.com.

For more information about the Cisco End-of-Life Policy, go to:
http://www.cisco.com/en/US/products/products_end-of-life_policy.html.

For more information about the Cisco Product Warranties, go to:
http://www.cisco.com/en/US/products/prod_warranties_listing.html.

To subscribe to receive end-of-life/end-of-sale information, go to:
http://www.cisco.com/cisco/support/notifications.html.

Subscribe for RSS Notifications for End-of-Life and End-of-Sale Notices

To subscribe to the End-of-Life and End-of-Sale RSS Feed, insert the following URL into your RSS application: http://www.cisco.com/web/feeds/products/end_of_life_rss.xml.

Any authorized translation issued by Cisco Systems or affiliates of this end-of-life Product Bulletin is intended to help customers understand the content described in the English version. This translation is the result of a commercially reasonable effort; however, if there are discrepancies between the English version and the translated document, please refer to the English version, which is considered authoritative.

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