Cisco Unified Customer Voice Portal 12.0(1)

Gegevensbladen

• Cisco Unified Customer Voice Portal 12.5 Data Sheet 10-Mar-2020
• Cisco Unified Customer Voice Portal 12.0 Data Sheet 13-Dec-2019
• Cisco Unified Customer Voice Portal 11.6 Data Sheet 04-Mar-2019
• Cisco Unified Customer Voice Portal 11.5 Data Sheet 09-Aug-2016

Meldingen voor End-of-Life en End-of-Sale

Recentst

• End-of-Sale and End-of-Life Announcement for the Perpetual Licensing for Cisco Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and HCS for Contact Center - Replaced by Flex Contact Center 31-Jan-2022
• End-of-Sale and End-of-Life Announcement for the Cisco FLEX Subscription v12.0 for Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and Hosted Collaboration Solution for Contact Center 04-Jun-2021
• End-of-Sale and End-of-Life Announcement for the Cisco FLEX Subscription 11.x for Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and Hosted Collaboration Solution for Contact Center 04-Jun-2021
• End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, Cisco Unified Intelligent Contact Management Enterprise, and Cisco HCS for Contact Center 12.0 25-Jan-2021
• End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, Cisco Unified Intelligent Contact Management Enterprise, and Cisco HCS for Contact Center 11.6 12-Mar-2020
• End-of-Sale and End-of-Life Announcement for the Cisco Country-specific Unified Contact Center Enterprise, Packaged Contact Center Enterprise, and Cisco Voice Portal Offers 27-Jan-2020
• End-of-Sale and End-of-Life Announcement for the Cisco Contact Center a la carte Migration and Upgrade offers 30-Jul-2019
• End-of-Sale and End-of-Life Announcement for the Cisco IOS VoiceXML Gateway feature License 02-Jul-2019
• End-of-Sale and End-of-Life Announcement for the Cisco Customer Voice Portal 3.1 11-Jan-2019
• End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, and Cisco Unified Intelligent Contact Management Enterprise 10.0 31-May-2016
• End-of-Sale and End-of-Life Announcement for the Cisco Unified Customer Voice Portal 8.0 20-Jan-2015
• End-of-Sale and End-of-Life Announcement for the Cisco Unified Customer Voice Portal 9.0(1) 21-Jul-2014
• End-of-Sale and End-of-Life Announcement for the Cisco Unified Customer Voice Portal 8.5 03-Jan-2014
• End-of-Sale and End-of-Life Announcement for the Cisco Unified Customer Voice Portal Version 7.0 19-Nov-2010
• End-of-Sale and End-of-Life Announcement for the Cisco Unified Customer Voice Portal 4.1 09-Feb-2010

Meldingen uit het veld

• Field Notice: FN - 72432 - Unified Contact Center Enterprise (UCCE)/Packaged Contact Center Enterprise (PCCE)/Unified Contact Center Express (UCCX) Solution: Impact of Chrome Private Network Access Deprecation - Software Upgrade Recommended 01-Feb-2023
• Field Notice: FN - 72306 - Unified Contact Center Enterprise (UCCE)/Packaged Contact Center Enterprise (PCCE) and Unified Customer Voice Portal (CVP): QuoVadis Root CA 2 Decommission Might Affect Smart Licensing - Workaround Provided 29-Mar-2022
• Field Notice: FN - 70374 - Cisco Contact Center Enterprise Agreement (CC EA) Unified Customer Voice Portal (CVP) License Expiration - Software Upgrade Recommended 21-Feb-2019
• Field Notice: FN - 63908 - Functionally Unresponsive Virtual Machine That Runs Contact Center Application - Software Upgrade Recommended 24-Jan-2019
• Field Notice: FN - 63895 - Russian Time Zone Changes October 2014 - For Cisco Unified Contact Center Enterprise Products - Workaround Provided 22-Dec-2014
• Field Notice: FN - 62435 - Cisco Customer Voice Portal (CVP) - CVP Voice Browser may Encounter a Memory Exception Resulting in Out of Service Condition - Patch Required 23-May-2006

Security Advisories, antwoorden en kennisgevingen

• Cisco Unified Customer Voice Portal Cross-Site Scripting Vulnerability 21-Jul-2021
• Cisco Unified Customer Voice Portal Insecure Direct Object Reference Vulnerability 03-May-2020
• Cisco Unified Customer Voice Portal Interactive Voice Response Connection Denial of Service Vulnerability 21-Feb-2018
• Cisco Unified Customer Voice Portal Denial of Service Vulnerability 17-Jan-2018
• Cisco Unified Customer Voice Portal Operations Console Privilege Escalation Vulnerability 20-Sep-2017
• Cisco Unified Customer Voice Portal Cross-Site Request Forgery Vulnerability 08-Oct-2015
• Cisco Unified Customer Voice Portal Cross-Site Scripting Vulnerability 02-Oct-2015
• XSS and SQL Injection in Cisco CallManager/Unified Communications Manager Logon Page 10-Jul-2015
• Multiple Vulnerabilities in Cisco Unified Customer Voice Portal Software 08-Aug-2014
• Cisco Voice Portal Privilege Escalation Vulnerability 31-May-2014
• Voice Product Vulnerabilities on IBM Servers 10-Dec-2011
• Vulnerabilities in H.323 Message Processing 10-Dec-2011

Documentatieroadmaps

Cisco Unified Customer Voice Portal 12.0(1)

• Cisco Unified Customer Voice Portal Documentation Guide Release 12.0(1) 11-Jan-2019

Licentie-informatie

• Open Source Used In Cisco Unified Customer Voice Portal 12.0(1) 11-Jan-2019 (PDF - 3 MB)
• Open Source Used In Cisco Unified Customer Voice Portal 11.6(1) 13-Aug-2017 (PDF - 4 MB)
• Open Source Used In Cisco Unified Customer Voice Portal 11.5(1) 31-Aug-2016 (PDF - 4 MB)
• Open Source Used In Cisco Unified Customer Voice Portal 11.0(1) 07-Sep-2015 (PDF - 4 MB)
• Open Source Used In Cisco Unified Customer Voice Portal 10.5(1) 18-Jun-2020 (PDF - 3 MB)
• Open Source Used in Cisco Unified Customer Voice Portal 10.0(1) 22-Dec-2013 (PDF - 3 MB)

Installatie- en upgrade-handleidingen

Cisco Unified Customer Voice Portal 12.0(1)

• Installation and Upgrade Guide for Cisco Unified Customer Voice Portal, Release 12.0(1) 03-May-2019

Configuratievoorbeelden en TechNotes

• CA-ondertekend certificaat voor CVP-server voor HTTPS Web Access 14-Feb-2017
• CVP Customer Virtual Assistant (CVA) configureren 18-Dec-2023
• CVP en IPIVR configureren in een dubbele, onafhankelijke VRU-instelling 29-May-2018
• Configuratie van Secure Java Management Uitbreidingen (JMX) communicatie op CVP 12.0 23-Jul-2020
• Configuratie van Zeg het Smart met Cisco CVP 21-Jul-2020
• Configureer het zuiveringsschema van de database op de CVP Reporting Server wanneer OAMP Server niet beschikbaar is. 12-Feb-2016
• Een alias maken voor CVP Reporting Server DB-naam 05-Dec-2017
• Google Dialoogflow ES configureren om spraakherkenning voor CCE VA-implementatie te verbeteren 25-Mar-2022
• Hoe implementeert u de Trunk-gebruiksfunctie in en configureren met Customer Voice Portal (CVP) 19-Oct-2017
• Hoe wordt Heap Dump en Thread-dumpen bij CVP VXML-server verzameld 27-Nov-2018
• IOS Voice XML-gateway voor CVP Call Flow met behulp van MRCPv2 ASR/TTS 19-Sep-2007
• IOS Voice XML-gateway voor CVP Call Flow met behulp van MRCPv1 ASR/TTS 27-Jun-2007

Configuratiehandleidingen

Cisco Unified Customer Voice Portal 12.0(1)

• Reporting Guide for Cisco Unified Customer Voice Portal, Release 12.0(1) 25-Nov-2018
• Administration Guide for Cisco Unified Customer Voice Portal, Release 12.0(1) 25-Nov-2018
• Configuration Guide for Cisco Unified Customer Voice Portal, Release 12.0(1) 01-Jan-2019

Functiehandleidingen

Cisco Unified Customer Voice Portal 12.0(1)

• Feature Guide-Writing Scripts for Cisco Unified Customer Voice Portal, Release 12.0(1) 25-Nov-2018

Programmeerhandleidingen

Cisco Unified Customer Voice Portal 12.0(1)

• Element Specifications for Cisco Unified CVP VXML Server and Cisco Unified Call Studio Release 12.0(1) 11-Jan-2019
• Programming Guide for Cisco Unified CVP VXML Server and Cisco Unified Call Studio, Release 12.0(1) 11-Jan-2019

Eindgebruikershandleidingen

Cisco Unified Customer Voice Portal 12.0(1)

• Operations Guide for Cisco Unified Customer Voice Portal, Release 12.0(1) 26-Aug-2020
• Reporting Guide for Cisco Unified Customer Voice Portal, Release 12.0(1) 11-Jan-2019
• Say It Smart Specifications for Cisco Unified Customer Voice Portal, Release 12.0(1) 11-Jan-2019
• User Guide for Cisco Unified CVP VXML Server and Cisco Unified Call Studio Release 12.0(1) 17-Dec-2018

Onderhouds- en gebruikshandleidingen

Cisco Unified Customer Voice Portal 12.0(1)

• Operations Guide for Cisco Unified Customer Voice Portal, Release 12.0(1) 11-Jan-2019

Support FAQ

• Statistieken over OAMP van contextserviceaccount weergeven 03-Jul-2018

TechNotes voor probleemoplossing

Recentst

• Probleemoplossing voor registratiefout van CVP slimme licentie 01-Feb-2024
• Probleemoplossing bij CVP-server niet bereikbaar door IP-adreswijziging 22-Apr-2022
• Probleemoplossing bij CVP VXML-servergeheugen met Jconsole 11-Mar-2022
• Automation CVP-certificaatopdrachten 20-Oct-2021
• Probleemoplossing bij CVP OAMP pagina 404 fout 30-Sep-2021
• Probleemoplossing VB PlayMedia Skip en DTMF-buffer 02-Feb-2021
• Sessieontwikkelingstimer voor probleemoplossing met Cisco Customer Voice Portal 22-Jul-2020
• Probleemoplossing CVP 12.5 wanneer NOAMP VB Configuration interne serverfout meldt 01-Jun-2020
• Troubleshoot CVP Customer Virtual Assistant (CVA) 29-May-2020
• Toepassingsregels voor probleemoplossing in Cisco UCCE Agent 22-Oct-2019
• Status van agent en wachtrijen oproepen na CVP RNA 19-Jul-2019
• Probleemoplossing voor CVP-rapportage van probleem met volledige routers 11-Oct-2018
• Ga naar VXML/CVP HTTP-cache voor mediabestanden 14-Sep-2018
• Kan geen CVP CallServer in de CVP OAMP Server toevoegen 12-Sep-2018
• CLI op de IP-telefoon van de agent toont CVP_10_0_1_0_0_0_490 13-Aug-2018