Cisco Unified Customer Voice Portal 12.5(1)

Data Sheets

• Cisco Unified Customer Voice Portal 12.5 Data Sheet 10-Mar-2020
• Cisco Unified Customer Voice Portal 12.0 Data Sheet 13-Dec-2019
• Cisco Unified Customer Voice Portal 11.6 Data Sheet 04-Mar-2019
• Cisco Unified Customer Voice Portal 11.5 Data Sheet 09-Aug-2016

End-of-Life and End-of-Sale Notices

Most Recent

• End-of-Sale and End-of-Life Announcement for the Perpetual Licensing for Cisco Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and HCS for Contact Center - Replaced by Flex Contact Center 31-Jan-2022
• End-of-Sale and End-of-Life Announcement for the Cisco FLEX Subscription v12.0 for Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and Hosted Collaboration Solution for Contact Center 04-Jun-2021
• End-of-Sale and End-of-Life Announcement for the Cisco FLEX Subscription 11.x for Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and Hosted Collaboration Solution for Contact Center 04-Jun-2021
• End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, Cisco Unified Intelligent Contact Management Enterprise, and Cisco HCS for Contact Center 12.0 25-Jan-2021
• End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, Cisco Unified Intelligent Contact Management Enterprise, and Cisco HCS for Contact Center 11.6 12-Mar-2020
• End-of-Sale and End-of-Life Announcement for the Cisco Country-specific Unified Contact Center Enterprise, Packaged Contact Center Enterprise, and Cisco Voice Portal Offers 27-Jan-2020
• End-of-Sale and End-of-Life Announcement for the Cisco Contact Center a la carte Migration and Upgrade offers 30-Jul-2019
• End-of-Sale and End-of-Life Announcement for the Cisco IOS VoiceXML Gateway feature License 02-Jul-2019
• End-of-Sale and End-of-Life Announcement for the Cisco Customer Voice Portal 3.1 11-Jan-2019
• End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, and Cisco Unified Intelligent Contact Management Enterprise 10.0 31-May-2016
• End-of-Sale and End-of-Life Announcement for the Cisco Unified Customer Voice Portal 8.0 20-Jan-2015
• End-of-Sale and End-of-Life Announcement for the Cisco Unified Customer Voice Portal 9.0(1) 21-Jul-2014
• End-of-Sale and End-of-Life Announcement for the Cisco Unified Customer Voice Portal 8.5 03-Jan-2014
• End-of-Sale and End-of-Life Announcement for the Cisco Unified Customer Voice Portal Version 7.0 19-Nov-2010
• End-of-Sale and End-of-Life Announcement for the Cisco Unified Customer Voice Portal 4.1 09-Feb-2010

Field Notices

• Field Notice: FN - 72432 - Unified Contact Center Enterprise (UCCE)/Packaged Contact Center Enterprise (PCCE)/Unified Contact Center Express (UCCX) Solution: Impact of Chrome Private Network Access Deprecation - Software Upgrade Recommended 01-Feb-2023
• Field Notice: FN - 72306 - Unified Contact Center Enterprise (UCCE)/Packaged Contact Center Enterprise (PCCE) and Unified Customer Voice Portal (CVP): QuoVadis Root CA 2 Decommission Might Affect Smart Licensing - Workaround Provided 29-Mar-2022
• Field Notice: FN - 70374 - Cisco Contact Center Enterprise Agreement (CC EA) Unified Customer Voice Portal (CVP) License Expiration - Software Upgrade Recommended 21-Feb-2019
• Field Notice: FN - 63908 - Functionally Unresponsive Virtual Machine That Runs Contact Center Application - Software Upgrade Recommended 24-Jan-2019
• Field Notice: FN - 63895 - Russian Time Zone Changes October 2014 - For Cisco Unified Contact Center Enterprise Products - Workaround Provided 22-Dec-2014
• Field Notice: FN - 62435 - Cisco Customer Voice Portal (CVP) - CVP Voice Browser may Encounter a Memory Exception Resulting in Out of Service Condition - Patch Required 23-May-2006

Security Advisories, Responses and Notices

• Cisco Unified Customer Voice Portal Cross-Site Scripting Vulnerability 21-Jul-2021
• Multiple Cisco Products OpenSocial Gadget Editor Vulnerabilities 13-Jan-2021
• Cisco Unified Customer Voice Portal Insecure Direct Object Reference Vulnerability 03-May-2020
• Cisco Unified Customer Voice Portal Interactive Voice Response Connection Denial of Service Vulnerability 21-Feb-2018
• Cisco Unified Customer Voice Portal Denial of Service Vulnerability 17-Jan-2018
• Cisco Unified Customer Voice Portal Operations Console Privilege Escalation Vulnerability 20-Sep-2017
• Cisco Unified Customer Voice Portal Cross-Site Request Forgery Vulnerability 08-Oct-2015
• Cisco Unified Customer Voice Portal Cross-Site Scripting Vulnerability 02-Oct-2015
• XSS and SQL Injection in Cisco CallManager/Unified Communications Manager Logon Page 10-Jul-2015
• Multiple Vulnerabilities in Cisco Unified Customer Voice Portal Software 08-Aug-2014
• Cisco Voice Portal Privilege Escalation Vulnerability 31-May-2014
• Voice Product Vulnerabilities on IBM Servers 10-Dec-2011
• Vulnerabilities in H.323 Message Processing 10-Dec-2011

Documentation Roadmaps

Cisco Unified Customer Voice Portal 12.5(1)

• Cisco Unified Customer Voice Portal Documentation Guide, Release12.5(1) 31-Jan-2020

Licensing Information

Open Source for Cisco Unified Customer Voice Portal

• Open Source Used In Cisco Unified Customer Voice Portal 12.0(1) 11-Jan-2019 (PDF - 3 MB)
• Open Source Used In Cisco Unified Customer Voice Portal 11.6(1) 13-Aug-2017 (PDF - 4 MB)
• Open Source Used In Cisco Unified Customer Voice Portal 11.5(1) 31-Aug-2016 (PDF - 4 MB)
• Open Source Used In Cisco Unified Customer Voice Portal 11.0(1) 07-Sep-2015 (PDF - 4 MB)
• Open Source Used In Cisco Unified Customer Voice Portal 10.5(1) 18-Jun-2020 (PDF - 3 MB)
• Open Source used in Cisco Unified Customer Voice Portal, Release 10.0(1) 22-Dec-2013 (PDF - 3 MB)

Install and Upgrade Guides

Cisco Unified Customer Voice Portal 12.5(1)

• Installation and Upgrade Guide for Cisco Unified Customer Voice Portal, Release 12.5(1) 31-Jan-2020

Install and Upgrade TechNotes

Cisco Unified Customer Voice Portal 12.5(1)

• Install and Migrate to OpenJDK in CVP 12.5(1) 24-Jun-2021

Configuration Examples and TechNotes

• Configure CA Signed Certificate on CVP Server for HTTPS Web Access 14-Feb-2017
• Configure CVP Customer Virtual Assistant (CVA) 18-Dec-2023
• Configure CVP and IPIVR in a Dual Independant VRU Setup 29-May-2018
• Configure Database Purging schedule on CVP Reporting Server when OAMP Server is unavailable. 12-Feb-2016
• Configure Google Dialogflow ES to Improve Speech Recognition for CCE VA Implementation 25-Mar-2022
• Configure Say it Smart with Cisco CVP 21-Jul-2020
• Configure Secure Java Management Extensions (JMX) Communication on CVP 12.0 23-Jul-2020
• Create an Alias for CVP Reporting Server DB Instance Name 05-Dec-2017
• How to Collect Heap Dump and Thread dump from CVP VXML Server 27-Nov-2018
• How to Deploy and Configure with the Trunk Utilization Feature with Customer Voice Portal (CVP) 19-Oct-2017
• IOS Voice XML Gateway to CVP Call Flow Using MRCPv2 ASR / TTS 19-Sep-2007
• IOS Voice XML Gateway to CVP Call Flow using MRCPv1 ASR / TTS 27-Jun-2007

Configuration Guides

Cisco Unified Customer Voice Portal 12.5(1)

• Administration Guide for Cisco Unified Customer Voice Portal, Release 12.5(1) 29-Jan-2020
• Configuration Guide for Cisco Unified Customer Voice Portal, Release 12.5(1) 31-Jan-2020
• Port Utilization Guide for Cisco Unified Contact Center Solutions, Release 12.5(1) 09-Jun-2024
• Reporting Guide for Cisco Unified Customer Voice Portal, Release 12.5(1) 31-Jan-2020

Feature Guides

Cisco Unified Customer Voice Portal 12.5(1)

• Feature Guide-Writing Scripts for Cisco Unified Customer Voice Portal, Release 12.5(1) 29-Jan-2020

Programming Guides

Cisco Unified Customer Voice Portal 12.5(1)

• Element Specifications for Cisco Unified CVP VXML Server and Call Studio, Release 12.5(1) 31-Jan-2020
• Programming Guide for Cisco Unified CVP VXML Server and Cisco Unified Call Studio, Release 12.5(1) 29-Jan-2020

End-User Guides

Cisco Unified Customer Voice Portal 12.5(1)

• Operations Guide for Cisco Unified Customer Voice Portal, Release 12.5(1) 29-Jan-2020
• Say It Smart Specifications for Cisco Unified Customer Voice Portal, Release 12.5(1) 31-Jan-2020
• User Guide for Cisco Unified CVP VXML Server and Cisco Unified Call Studio Release 12.5(1) 31-Jan-2020

Support FAQ

• How to View Context Service Account POD Statistics on OAMP 03-Jul-2018

Troubleshooting TechNotes

Most Recent

• Secure JMX Communication Between CVP OAMP and CVP Components with Mutual Authentication 04-Oct-2024
• Set Traces and Collect Logs in CCE 25-Apr-2024
• Troubleshoot CVP Smart License Registration Error 01-Feb-2024
• Configure and Troubleshoot CVP SIP Heartbeats 31-Aug-2022
• Troubleshoot CVP Server Not Reachable Due to IP Address Change 22-Apr-2022
• Troubleshoot CVP VXML Server Memory Issues with Jconsole 11-Mar-2022
• Automate CVP Certificate Commands 20-Oct-2021
• Troubleshoot CVP OAMP Page 404 Error 30-Sep-2021
• Troubleshoot VVB PlayMedia Skip and DTMF Buffer 02-Feb-2021
• Troubleshoot Session Refresh Timer with Cisco Customer Voice Portal 22-Jul-2020
• Troubleshoot CVP 12.5 when NOAMP VVB Configuration Reports Internal Server Error 01-Jun-2020
• Troubleshoot CVP Customer Virtual Assistant (CVA) 29-May-2020
• Troubleshoot Agent Targeting Rules in Cisco UCCE 22-Oct-2019
• Configure Agent State and Call Requeue after CVP RNA 19-Jul-2019
• Troubleshoot CVP Reporting Full Rootdbs Issue 11-Oct-2018