Cisco Unified Customer Voice Portal 12.5(1)
| Series | Cisco Unified Customer Voice Portal |
|---|---|
| Overview | Product Overview |
| Status | Available Order |
|---|---|
| Release Date | 21-JAN-2020 |
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Document Categories
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Data Sheets and Product Information
Data Sheets
End-of-Life and End-of-Sale Notices
Most Recent
- End-of-Sale and End-of-Life Announcement for the Perpetual Licensing for Cisco Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and HCS for Contact Center - Replaced by Flex Contact Center
- End-of-Sale and End-of-Life Announcement for the Cisco FLEX Subscription v12.0 for Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and Hosted Collaboration Solution for Contact Center
- End-of-Sale and End-of-Life Announcement for the Cisco FLEX Subscription 11.x for Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and Hosted Collaboration Solution for Contact Center
- End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, Cisco Unified Intelligent Contact Management Enterprise, and Cisco HCS for Contact Center 12.0
- End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, Cisco Unified Intelligent Contact Management Enterprise, and Cisco HCS for Contact Center 11.6
- End-of-Sale and End-of-Life Announcement for the Cisco Country-specific Unified Contact Center Enterprise, Packaged Contact Center Enterprise, and Cisco Voice Portal Offers
- End-of-Sale and End-of-Life Announcement for the Cisco Contact Center a la carte Migration and Upgrade offers
- End-of-Sale and End-of-Life Announcement for the Cisco IOS VoiceXML Gateway feature License
- End-of-Sale and End-of-Life Announcement for the Cisco Customer Voice Portal 3.1
- End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, and Cisco Unified Intelligent Contact Management Enterprise 10.0
- End-of-Sale and End-of-Life Announcement for the Cisco Unified Customer Voice Portal 8.0
- End-of-Sale and End-of-Life Announcement for the Cisco Unified Customer Voice Portal 9.0(1)
- End-of-Sale and End-of-Life Announcement for the Cisco Unified Customer Voice Portal 8.5
- End-of-Sale and End-of-Life Announcement for the Cisco Unified Customer Voice Portal Version 7.0
- End-of-Sale and End-of-Life Announcement for the Cisco Unified Customer Voice Portal 4.1
View all documentation of this type
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Security Notices
Field Notices
- Field Notice: FN - 72432 - Unified Contact Center Enterprise (UCCE)/Packaged Contact Center Enterprise (PCCE)/Unified Contact Center Express (UCCX) Solution: Impact of Chrome Private Network Access Deprecation - Software Upgrade Recommended
- Field Notice: FN - 72306 - Unified Contact Center Enterprise (UCCE)/Packaged Contact Center Enterprise (PCCE) and Unified Customer Voice Portal (CVP): QuoVadis Root CA 2 Decommission Might Affect Smart Licensing - Workaround Provided
- Field Notice: FN - 70374 - Cisco Contact Center Enterprise Agreement (CC EA) Unified Customer Voice Portal (CVP) License Expiration - Software Upgrade Recommended
- Field Notice: FN - 63908 - Functionally Unresponsive Virtual Machine That Runs Contact Center Application - Software Upgrade Recommended
- Field Notice: FN - 63895 - Russian Time Zone Changes October 2014 - For Cisco Unified Contact Center Enterprise Products - Workaround Provided
- Field Notice: FN - 62435 - Cisco Customer Voice Portal (CVP) - CVP Voice Browser may Encounter a Memory Exception Resulting in Out of Service Condition - Patch Required
Security Advisories, Responses and Notices
- Cisco Unified Customer Voice Portal Cross-Site Scripting Vulnerability
- Multiple Cisco Products OpenSocial Gadget Editor Vulnerabilities
- Cisco Unified Customer Voice Portal Insecure Direct Object Reference Vulnerability
- Cisco Unified Customer Voice Portal Interactive Voice Response Connection Denial of Service Vulnerability
- Cisco Unified Customer Voice Portal Denial of Service Vulnerability
- Cisco Unified Customer Voice Portal Operations Console Privilege Escalation Vulnerability
- Cisco Unified Customer Voice Portal Cross-Site Request Forgery Vulnerability
- Cisco Unified Customer Voice Portal Cross-Site Scripting Vulnerability
- XSS and SQL Injection in Cisco CallManager/Unified Communications Manager Logon Page
- Multiple Vulnerabilities in Cisco Unified Customer Voice Portal Software
- Cisco Voice Portal Privilege Escalation Vulnerability
- Voice Product Vulnerabilities on IBM Servers
- Vulnerabilities in H.323 Message Processing
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Reference
Documentation Roadmaps
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- Cisco Unified Customer Voice Portal Documentation Guide, Release12.5(1)
Cisco Unified Customer Voice Portal 12.5(1)
Licensing Information
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- Open Source Used In Cisco Unified Customer Voice Portal 12.0(1) (PDF - 3 MB)
- Open Source Used In Cisco Unified Customer Voice Portal 11.6(1) (PDF - 4 MB)
- Open Source Used In Cisco Unified Customer Voice Portal 11.5(1) (PDF - 4 MB)
- Open Source Used In Cisco Unified Customer Voice Portal 11.0(1) (PDF - 4 MB)
- Open Source Used In Cisco Unified Customer Voice Portal 10.5(1) (PDF - 3 MB)
- Open Source used in Cisco Unified Customer Voice Portal, Release 10.0(1) (PDF - 3 MB)
Open Source for Cisco Unified Customer Voice Portal
Install and Upgrade
Install and Upgrade Guides
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- Installation and Upgrade Guide for Cisco Unified Customer Voice Portal, Release 12.5(1)
Cisco Unified Customer Voice Portal 12.5(1)
Install and Upgrade TechNotes
- Install and Migrate to OpenJDK in CVP 12.5(1)
Cisco Unified Customer Voice Portal 12.5(1)
Configuration
Configuration Examples and TechNotes
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- Secure JMX Communication Between CVP OAMP and CVP Components with Mutual Authentication
Cisco Unified Customer Voice Portal 12.5(1)
- Configure CA Signed Certificate on CVP Server for HTTPS Web Access
- Configure CVP Customer Virtual Assistant (CVA)
- Configure CVP and IPIVR in a Dual Independant VRU Setup
- Configure Database Purging schedule on CVP Reporting Server when OAMP Server is unavailable.
- Configure Google Dialogflow ES to Improve Speech Recognition for CCE VA Implementation
- Configure Say it Smart with Cisco CVP
- Configure Secure Java Management Extensions (JMX) Communication on CVP 12.0
- Create an Alias for CVP Reporting Server DB Instance Name
- How to Collect Heap Dump and Thread dump from CVP VXML Server
- How to Deploy and Configure with the Trunk Utilization Feature with Customer Voice Portal (CVP)
- IOS Voice XML Gateway to CVP Call Flow Using MRCPv2 ASR / TTS
- IOS Voice XML Gateway to CVP Call Flow using MRCPv1 ASR / TTS
Configuration Guides
- Administration Guide for Cisco Unified Customer Voice Portal, Release 12.5(1)
- Configuration Guide for Cisco Unified Customer Voice Portal, Release 12.5(1)
- Port Utilization Guide for Cisco Unified Contact Center Solutions, Release 12.5(1)
- Reporting Guide for Cisco Unified Customer Voice Portal, Release 12.5(1)
Cisco Unified Customer Voice Portal 12.5(1)
Feature Guides
- Feature Guide-Writing Scripts for Cisco Unified Customer Voice Portal, Release 12.5(1)
Cisco Unified Customer Voice Portal 12.5(1)
Programming Guides
Maintain and Operate
End-User Guides
Troubleshooting
Support FAQ
Troubleshooting TechNotes
Most Recent
- Set Traces and Collect Logs in CCE
- Troubleshoot CVP Smart License Registration Error
- Configure and Troubleshoot CVP SIP Heartbeats
- Troubleshoot CVP Server Not Reachable Due to IP Address Change
- Troubleshoot CVP VXML Server Memory Issues with Jconsole
- Automate CVP Certificate Commands
- Troubleshoot CVP OAMP Page 404 Error
- Troubleshoot VVB PlayMedia Skip and DTMF Buffer
- Troubleshoot Session Refresh Timer with Cisco Customer Voice Portal
- Troubleshoot CVP 12.5 when NOAMP VVB Configuration Reports Internal Server Error
- Troubleshoot CVP Customer Virtual Assistant (CVA)
- Troubleshoot Agent Targeting Rules in Cisco UCCE
- Configure Agent State and Call Requeue after CVP RNA
- Troubleshoot CVP Reporting Full Rootdbs Issue
- Understand VXML / CVP HTTP Cache for Media Files
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