Cisco Unified Contact Center Enterprise 12.0(1)
| Serie | Cisco Unified Contact Center Enterprise |
|---|---|
| Overzicht | Productoverzicht |
| Status | Beschikbaar Bestellen uit serie |
|---|---|
| Releasedatum | 11-JAN-2019 |
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Recente security meldingen
- 05-Jun-2024
- 24-Jan-2024
- 16-Oct-2023
- 23-Aug-2023
- 01-Mar-2023
Documentcategorieën
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Gegevensbladen en productinformatie
Gegevensbladen
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- Cisco Contact Center Enterprise 12.6 Data Sheet
- Cisco Contact Center Enterprise 12.0 Product Line Data Sheet
- Cisco Contact Center Enterprise 11.6 Product Line Data sheet
- Cisco Unified Contact Center Enterprise 11.0 Data Sheet
- Cisco Unified Intelligence Center 10.0 Data Sheet
- Cisco Unified Contact Center Enterprise 10.0 Data Sheet
- Cisco Unified Contact Center Enterprise 9.0 Data Sheet
- Cisco Unified Contact Center Management Portal Data Sheet
- Cisco Collaboration Flex Plan Contact Center Data Sheet
Meldingen voor End-of-Life en End-of-Sale
Recentst
- End-of-Sale and End-of-Life Announcement for the Perpetual Licensing for Cisco Intelligent Contact Manager & IP Interactive Voice Response - Replaced by Flex Contact Center
- End-of-Sale and End-of-Life Announcement for the Cisco Perpetual License Enterprise Agreement (EA) - Contact Center Suite
- End-of-Sale and End-of-Life Announcement for the Perpetual Licensing for Cisco Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and HCS for Contact Center - Replaced by Flex Contact Center
- End-of-Sale and End-of-Life Announcement for the Cisco FLEX Subscription v12.0 for Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and Hosted Collaboration Solution for Contact Center
- End-of-Sale and End-of-Life Announcement for the Cisco FLEX Subscription 11.x for Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and Hosted Collaboration Solution for Contact Center
- End-of-Sale and End-of-Life Announcement for the Cisco Enterprise Agreement for Contact Center Version 12.0
- End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, Cisco Unified Intelligent Contact Management Enterprise, and Cisco HCS for Contact Center 12.0
- End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, and Cisco Unified Intelligent Contact Management Enterprise 11.5
- End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, Cisco Unified Intelligent Contact Management Enterprise, and Cisco HCS for Contact Center 11.6
- End-of-Sale and End-of-Life Announcement for the Cisco Country-specific Unified Contact Center Enterprise, Packaged Contact Center Enterprise, and Cisco Voice Portal Offers
- End-of-Sale and End-of-Life Announcement for the Cisco Contact Center a la carte Migration and Upgrade offers
- End-of-Sale and End-of-Life Announcement for the Cisco Contact Center: EA-CC-MIGRATION
- End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, and Cisco Unified Intelligent Contact Management Enterprise 11.0
- End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, and Cisco Unified Intelligent Contact Management Enterprise 10.5
- End-of-Sale and End-of-Life Announcement for the Cisco Remote Silent Monitoring (RSM) - All Versions
Bekijk alle documentatie van dit type
Security meldingen
Meldingen uit het veld
Recentst
- Field Notice: FN - 72590 - Cloud Connect Is Unable to Check for and Download New Software Due to DevHub Authentication Token Expiration - Workaround Provided
- Field Notice: FN - 72432 - Unified Contact Center Enterprise (UCCE)/Packaged Contact Center Enterprise (PCCE)/Unified Contact Center Express (UCCX) Solution: Impact of Chrome Private Network Access Deprecation - Software Upgrade Recommended
- Field Notice: FN - 72306 - Unified Contact Center Enterprise (UCCE)/Packaged Contact Center Enterprise (PCCE) and Unified Customer Voice Portal (CVP): QuoVadis Root CA 2 Decommission Might Affect Smart Licensing - Workaround Provided
- Field Notice: FN - 70542 - Unified Contact Center Enterprise - Tomcat Upgrade to Resolve CVE-2020-1938 Breaks Cceadmin and Websetup Page - Software Upgrade Recommended
- Field Notice: FN - 63454 - Agent desktops upgraded to Cisco Agent Desktop 8.5(2) are unable to launch - Software Upgrade Recommended
- Field Notice: FN - 70548 - Unified Contact Center Enterprise (UCCE) / Enterprise Chat and Email (ECE) - Microsoft Secure LDAP Mandatory for Active Directory Connections - Workaround Provided
- Field Notice: FN - 70510 - Chrome Version 80 Update for SameSite Cookie Causes ECE Gadget and Dock Chat to Malfunction - Software Upgrade Recommended
- Field Notice: FN - 70511 - Cisco Unified Collaboration Products with VOS (RHEL), Call Home Certificate Will Expire on 2020-02-07 - Workaround Provided
- Field Notice: FN - 70396 - Java Applet Certificate Expiry - Cisco Enterprise Chat and Email (ECE) - Software Upgrade Recommended
- Field Notice: FN - 70374 - Cisco Contact Center Enterprise Agreement (CC EA) Unified Customer Voice Portal (CVP) License Expiration - Software Upgrade Recommended
- Field Notice: FN - 70297 - Multiple Processes Can Crash or Fail to Start Due to Recent Microsoft Updates - Software Upgrade Recommended
- Field Notice: FN - 70219 - CUIC LiveData Gadgets Broken with Google Chrome Browser Version 67 - Software Upgrade Recommended
- Field Notice: FN - 70037 - Enterprise Chat & Email (ECE) 11.5(1) Installer Intermittently Fails with Error Message - Software Upgrade Recommended
- Field Notice: FN - 64033 - Unified Contact Center Enterprise - Microsoft Security Patches Cause Script Editor to Crash - Workaround Provided
- Field Notice: FN - 64280 - Applications That Access the UCCE Database Need to Be Revised to Add Support for TLS 1.2
Security Advisories, antwoorden en kennisgevingen
Recentst
- Cisco Finesse Web-Based Management Interface Vulnerabilities
- Cisco Unified Communications Products Remote Code Execution Vulnerability
- HTTP/2 Rapid Reset Attack Affecting Cisco Products: October 2023
- Cisco Finesse Reverse Proxy VPN-less Access to Finesse Desktop Denial of Service Vulnerability
- Cisco Unified Intelligence Center Reflected Cross-Site Scripting Vulnerability
- Cisco Unified Contact Center Enterprise Denial of Service Vulnerability
- Cisco Finesse for Cisco Unified Contact Center Enterprise Information Disclosure Vulnerability
- Multiple Vulnerabilities in OpenSSL Affecting Cisco Products: November 2016
- Multiple Vulnerabilities in OpenSSL Affecting Cisco Products: September 2016
- Cisco Unified Contact Center Enterprise Web-Based Management Interface Cross-Site Scripting Vulnerability
- Multiple Vulnerabilities in OpenSSL Affecting Cisco Products: May 2016
- Multiple Vulnerabilities in OpenSSL Affecting Cisco Products: March 2016
- Multiple Vulnerabilities in OpenSSL (January 2016) Affecting Cisco Products
- Multiple Vulnerabilities in OpenSSL (December 2015) Affecting Cisco Products
- OpenSSL RSA Temporary Key Cryptographic Downgrade Vulnerability
Release en compatibiliteit
Compatibiliteitsinformatie
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- Contact Center Enterprise Solution Compatibility Matrix, Release 12.0(x)
Cisco Unified Contact Center Enterprise 12.0(1)
Releaseopmerkingen
- Release Notes for Cisco Unified Contact Center Enterprise Solution, Release 12.0(1)
Cisco Unified Contact Center Enterprise 12.0(1)
Referentie
Documentatieroadmaps
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- Cisco Unified Contact Center Enterprise Documentation Guide, Release 12.0(1)
Cisco Unified Contact Center Enterprise 12.0(1)
Licentie-informatie
- Open Source Used In Cisco CTI Object Server for Contact Center Enterprise Solutions 12.0(1) (PDF - 1 MB)
- Open Source Used In Cisco Unified Contact Center Enterprise Solutions 12.0(1) (PDF - 26 MB)
Cisco Unified Contact Center Enterprise 12.0(1)
Technische referenties
- CTI Server Message Reference Guide (Protocol Version 22) for Cisco Unified Contact Center Enterprise, Release 12.0(1)
- Cisco Unified ICM ACD Supplement for Avaya Communication Manager, Release 12.0
- Database Schema Handbook for Cisco Unified ICM/Contact Center Enterprise, Release 12.0(1)
Cisco Unified Contact Center Enterprise 12.0(1)
- CTI OS Bandwidth Calculator (ZIP - 25 KB)
- Cisco ICM Software ACD Supplement for Aastra Pointspan Agent Routing Integration (PDF - 886 KB)
- Cisco Unified ICM ACD Supplement for Alcatel 4400 (PDF - 597 KB)
- Cisco Unified ICM ACD Supplement for Aspect Contact Server (PDF - 1 MB)
- Cisco Unified ICM ACD Supplement for Avaya Agent Routing Integration (PDF - 581 KB)
- Cisco Unified ICM ACD Supplement for Avaya Aura Contact Center (PDF - 1 MB)
- Cisco Unified ICM ACD Supplement for Avaya Communications Manager (ACM) (PDF - 2 MB)
- Cisco Unified ICM ACD Supplement for NEC NEAX 2400/7400 (OAI/Infolink Interface) (PDF - 3 MB)
- Cisco Unified ICM ACD Supplement for Nortel DMS-100/SL-100 (PDF - 681 KB)
- Cisco Unified ICM ACD Supplement for Nortel Symposium (PDF - 747 KB)
- Cisco Unified ICM ACD Supplement for Rockwell Spectrum (PDF - 1 MB)
- Cisco Unified ICM Supplement for VRU Peripheral Gateway (PDF - 434 KB)
- HDS/WebView Bandwidth Calculator (ZIP - 21 KB)
- Template Design Guide Using InfoMaker (PDF - 2 MB)
Ontwerpen
Ontwerphandleidingen
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- Solution Design Guide for Cisco Unified Contact Center Enterprise, Release 12.0(1)
Cisco Unified Contact Center Enterprise 12.0(1)
Installeren en upgraden
Installatie- en upgrade-handleidingen
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- CTI OS System Manager Guide for Cisco Unified ICM, Release 12.0(1)
- Cisco Unified Contact Center Enterprise Installation and Upgrade Guide, Release 12.0(1)
- Pre-installation Planning Guide for Cisco Unified Intelligent Contact Management, Release 12.0(1)
- Staging Guide for Cisco Unified ICM/Contact Center Enterprise, Release 12.0(1)
- Windows Server and SQL Server Upgrade for Unified CCE (PDF - 1 MB)
Cisco Unified Contact Center Enterprise 12.0(1)
TechNotes over installatie en upgrades
- CCE 12.0: Informatie over verplichte pleister en hercentrifuge van oude ES's
Cisco Unified Contact Center Enterprise 12.0(1)
Configuratie
Configuratievoorbeelden en TechNotes
Recentst
- ECE configureren om alternatieve serviceopties uit te schakelen
- Exchange zelfondertekende certificaten in een UCS 12.6-oplossing
- UCS Single Sign-on configureren met Azure Cloud Integration SAML 2.0
- Configureren van beveiligde RTP in contactcenters voor ondernemingen
- Beveiligde SIP-signalering configureren in contactcenters onderneming
- Webex Connect met Facebook configureren
- NGINX proxy voor integratie configureren met een Agent Assistant-hulpoplossing
- CVP-netwerkoverdracht configureren en bewerken
- Uitgebreid Webex Experience Management (WXM) onderzoek met UCCE oplossing
- Auto-Populerende Gebruiker ID configureren op Aanmelden voor AD FS-pagina voor UCCE SSO
- Standaard Domain Name en Multi PG supervisor in Cisco CCE 12.X configureren
- UCCE 12.0(X) lokale autorisatie configureren
- Enterprise Chat en E-mail configureren (ECE) snelle links en antwoorden
- Mobiele agent op UCCE configureren
- Contactcenter met Okta Identity Provider
Bekijk alle documentatie van dit type
Configuratiehandleidingen
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- Port Utilization Guide for Cisco Unified Contact Center Solutions, Release 12.0(1)
- Configuration Guide for Cisco Unified ICM/Contact Center Enterprise, Release 12.0(1)
- ICM to ICM Gateway User Guide for Unified CCE, Release 12.0
- SNMP Guide for Cisco Unified ICM/Contact Center Enterprise,Release 12.0(1)
- Security Guide for Cisco Unified ICM/Contact Center Enterprise, Release 12.0(1)
- Serviceability Guide for Cisco Unified ICM/Contact Center Enterprise, Release 12.0(1)
Cisco Unified Contact Center Enterprise 12.0(1)
Functiehandleidingen
- Cisco Unified Contact Center Enterprise Features Guide, Release 12.0
Cisco Unified Contact Center Enterprise 12.0(1)
Programmeerhandleidingen
Onderhouden en gebruiken
Eindgebruikershandleidingen
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- Reporting Concepts for Cisco Unified ICM/Contact Center Enterprise, Release 12.0(1)
- Cisco Finesse Agent and Supervisor Desktop User Guide Release 12.0(1)
- Cisco Unified Contact Center Enterprise Reporting User Guide, Release 12.0(1)
- Outbound Option Guide for Unified Contact Center Enterprise, Release 12.0(1)
- Scripting and Media Routing Guide for Cisco Unified ICM/Contact Center Enterprise, Release 12.0(1)
Cisco Unified Contact Center Enterprise 12.0(1)
Onderhouds- en gebruikshandleidingen
- Administration Guide for Cisco Unified Contact Center Enterprise, Release 12.0(1)
Cisco Unified Contact Center Enterprise 12.0(1)
TechNotes over onderhoud en gebruik
Probleemoplossing
TechNotes voor probleemoplossing
Recentst
- Probleemoplossing voor Tomcat-upgrade-fout voor CSCwk81097
- Probleemoplossing CCE single aanmelding met Identity Service (ID’s)-certificaatbeheer
- Verzamel pakketvastlegging op Windows-client en -serverbesturingssysteem
- Exchange zelfondertekende certificaten in een UCS-oplossing
- Begrijp de veranderingen over CALLGUID in CCE
- Gebruik de routeopdracht
- Begrijp de impact van Apache Log4j kwetsbaarheid in Cisco contactcenteroplossing
- Upgradeoplossing Unified CCE 12.0(1) met Windows 2016 en SQL 2017 - Common Ground Upgrade Procedure
- Probleemoplossing voor UCS SSO-integratie met Azure IDP
- Unified Contact Center Enterprise Diagnostic Protocol bevat geen processors of services
- Problemen oplossen bij upgrade op locatie van UCS
- Serviceniveaus berekenen voor calltypes
- Troubleshoot Cisco UCCE Mobile Agent MTP Pass-Through Issue
- Google CCAI voorzien van CCE
- Probleemoplossing PCCE 12.x SPOG niet ECE-G afgeven
Bekijk alle documentatie van dit type
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