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Unified Communications
Cisco Unified Communications Manager (CallManager)
Cisco Unified Communications Manager Version 14
Series
Cisco Unified Communications Manager (CallManager)
Overview
Product Overview
Product Type
Call Control
Status
Available
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Release Date
24-MAR-2021
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Recent Security Notices
21-Aug-2024
Security Advisory: Cisco Unified Communications Manager Denial of Service Vulnerability
21-Aug-2024
Security Advisory: Cisco Unified Communications Manager Cross-Site Scripting Vulnerability
24-Jan-2024
Security Advisory: Cisco Unified Communications Products Remote Code Execution Vulnerability
19-Dec-2023
Field Notice: FN74092 - Cisco Unified Communications Manager and Unified Communications Manager IM & Presence Service Push Notifications May Not Work On or After March 29, 2024 - Configuration Change Recommended
14-Dec-2023
Bulletin: Cisco Unified Communications Manager, IM and Presence Service Bulletin for Cisco Push REST Service
Document Categories
Configuration
Data Sheets and Product Information
Design
Install and Upgrade
Literature
Maintain and Operate
Reference
Release and Compatibility
Security Notices
Troubleshooting
See also:
Translated End-User Guides
Data Sheets and Product Information
At-a-Glance
Cisco Unified Communications on Cisco HyperFlex At-a-Glance
01-Feb-2021
Data Sheets
Cisco Unified Communications Manager Version 14 Data Sheet
07-Apr-2021
Cisco Unified Communications Manager Version 12.5 Data Sheet
19-Dec-2020
Cisco Unified Communications Manager 12.0 Data Sheet
05-Mar-2018
Cisco Unified Communications Manager 11.5 Data Sheet
08-Aug-2016
Cisco Unified Communications Manager 11.0 Data Sheet
22-Jul-2015
Cisco Unified Communications Manager 10.5 Data Sheet
11-Jan-2019
Cisco Unified Communications Manager 10.0 Data Sheet
30-Mar-2015
End-of-Life and End-of-Sale Notices
Most Recent
End-of-Sale and End-of-Life Announcement for the Subscription Licensing for Unified Communication Suite v11.x Add-on Licenses
14-Sep-2023
End-of-Sale and End-of-Life Announcement for the Cisco Version 12.5 of On-premises Calling applications (including Cisco Unified Communications Manager) and associated On-premises Flex subscriptions
02-Mar-2023
End-of-Sale and End-of-Life Announcement for the Cisco Select On-Premises Calling SKUs
01-Mar-2023
End-of-Sale and End-of-Life Announcement for the Cisco Perpetual Licensing for Session Management Edition (SME)
20-May-2021
End-of-Sale and End-of-Life Announcement for the Version 11.5 Software of Cisco Unified Communications Manager, Cisco Emergency Responder, Cisco Unity Connection and associated On-Premises and Hosted Flex subscription
15-Dec-2020
End-of-Sale and End-of-Life Announcement for the Cisco CUCM Admin Security Token, 7.1 or Newer
14-Dec-2020
End-of-Sale and End-of-Life Announcement for the Cisco Unified Communications Manager and Session Management Edition 10.X
11-May-2020
End-of-Sale and End-of-Life Announcement for the Cisco Select Cisco Unified Communications feature Licenses
04-May-2020
End-of-Sale and End-of-Life Announcement for the Cisco Unified Communications Manager and Session Management Edition Software 12.0
17-Feb-2020
End-of-Sale and End-of-Life Announcement for the Cisco Unified Communications Manager 9.X ADD-ON User Licenses and Feature Migration
01-Aug-2017
End-of-Sale and End-of-Life Announcement for the Cisco Unified Communications Manager and Session Management Edition Software 11.0
31-Jan-2017
End-of-Sale and End-of-Life Announcement for the Cisco Unified Communications Manager Version 8.6 (JITC Certified)
02-Feb-2016
End-of-Sale and End-of-Life Announcement for the Cisco Unified Communications Manager and Session Management Edition Software Version 9.x
21-Jan-2016
End-of-Sale and End-of-Life Announcement for the Cisco Unified Communications Manager 8.x User Connect Licensing (UCL) Add-On Licenses (Tiers B and C)
23-Dec-2015
End-of-Sale and End-of-Life Announcement for the Cisco Unified Communications Manager 8.x User Connect Licensing (UCL) Add-On Licenses (Tier A)
02-Dec-2015
View all documentation of this type
Q&A
Cisco Unified Communications Manager Licensing Pricing Model
30-Apr-2007
Questions and Answers on Compliance with Kari’s Law and RAY BAUM’S Act
13-Apr-2022
Security Notices
Bulletins
Cisco Unified Communications Manager, IM and Presence Service Bulletin for Cisco Push REST Service
14-Dec-2023
Cisco Unity Connection Service Bulletin for Unified Messaging with Microsoft Office 365
17-Jun-2022
Cisco Unified Communications Manager IM and Presence Service Bulletin for Calendar Integration with Office 365 Product Bulletin
20-Feb-2020
Field Notices
Cisco Unified Communications Manager Version 14
Field Notice: FN - 72318 - Cisco Unified Communications Manager / Session Management Edition: QuoVadis Root CA 2 Decommission Might Affect Smart Licensing and Smart Call Home Functionality - Workaround Provided
12-Aug-2022
Field Notice: FN - 72120 - CUCM, SME, and IM&P: QuoVadis Root CA 2 Decommission Might Affect Incoming Calls to Cisco Jabber/WebEx (Android and iOS) - Workaround Provided
25-Feb-2022
Field Notice: FN74092 - Cisco Unified Communications Manager and Unified Communications Manager IM & Presence Service Push Notifications May Not Work On or After March 29, 2024 - Configuration Change Recommended
19-Dec-2023
Software Advisory: Secure LDAP Mandatory for Active Directory Connections
08-Feb-2020
Security Advisories, Responses and Notices
Most Recent
Cisco Unified Communications Manager Denial of Service Vulnerability
21-Aug-2024
Cisco Unified Communications Manager Cross-Site Scripting Vulnerability
21-Aug-2024
Cisco Unified Communications Products Remote Code Execution Vulnerability
24-Jan-2024
Multiple Cisco Unified Communications Products Unauthenticated API High CPU Utilization Denial of Service Vulnerability
04-Oct-2023
Cisco Unified Communications Products Privilege Escalation Vulnerability
30-Aug-2023
Cisco Unified Communications Manager SQL Injection Vulnerability
16-Aug-2023
Cisco Unified Communications Products Cross-Site Scripting Vulnerability
16-Aug-2023
Cisco Unified Communications Manager Denial of Service Vulnerability
07-Jun-2023
Cisco Unified Communications Manager SQL Injection Vulnerability
18-Jan-2023
Cisco Unified Communications Manager Arbitrary File Deletion Vulnerability
03-Aug-2022
Cisco Unified Communications Products Arbitrary File Read Vulnerability
06-Jul-2022
Cisco Unified Communications Products Cross-Site Scripting Vulnerability
06-Jul-2022
Cisco Unified Communications Products Timing Attack Vulnerability
06-Jul-2022
Cisco Unified Communications Manager Arbitrary File Read Vulnerability
06-Jul-2022
Cisco Unified Communications Products Cross-Site Scripting Vulnerability
06-Jul-2022
View all documentation of this type
Release and Compatibility
Compatibility Information
Cisco Unified Communications Manager Version 14
Compatibility Matrix for Cisco Unified Communications Manager and the IM and Presence Service, Release 14x
10-Jun-2024
Cisco Unified Communications Manager Hardware Compatibility Matrix
23-May-2011
(XLS - 74 KB)
Cisco Unified Communications Operating System Supported Server Hardware Compatibility Matrix
08-Jun-2011
(XLS - 14 KB)
Deprecated Phone Models in Cisco Unified Communications Manager, Release 14
25-Sep-2020
Deprecated Phone Models in Cisco Unified Communications Manager, Release 14
05-Oct-2020
Search Cisco Unified Communications Manager Customer Documentation
14-Oct-2009
Vendor MIB Support for Cisco Unified Communications Manager Servers
14-Dec-2013
(XLS - 71 KB)
Release Notes
Cisco Unified Communications Manager Version 14
Release Notes for Cisco Prime Collaboration Deployment, Release 14
07-Jul-2019
Release Notes for Cisco Prime Collaboration Deployment, Release 14SU4
30-May-2024
Release Notes for Cisco Prime Collaboration Deployment, Release 14SU3
18-May-2023
Release Notes for Cisco Prime Collaboration Deployment, Release 14SU2
16-Jun-2022
Release Notes for Cisco Prime Collaboration Deployment, Release 14SU1
27-Oct-2021
Release Notes for Cisco Unified Communications Manager Release 14SU2 and the IM and Presence Service Release 14SU2a
25-Aug-2022
Release Notes for Cisco Unified Communications Manager and the IM and Presence Service Release 14SU4a
10-Jun-2024
Release Notes for Cisco Unified Communications Manager and the IM and Presence Service Release 14SU3
25-Aug-2022
Release Notes for Cisco Unified Communications Manager and the IM and Presence Service, Release 14
17-Jul-2023
Release Notes for Cisco Unified Communications Manager and the IM and Presence Service, Release 14SU1
26-Jul-2023
Reference
Command References
Cisco Unified Communications Manager Version 14
Command Line Interface Reference Guide for Cisco Unified Communications Solutions, Release 14 and SUs
30-May-2024
Documentation Roadmaps
Cisco Unified Communications Manager Version 14
Documentation Guide for Cisco Unified Communications Manager and IM and Presence Service, Release 14 and SUs
10-Jun-2024
Licensing Information
Open Source License Notices for Cisco Unified Communications Manager
25-Mar-2008
Design
Design Guides
Cisco Unified Communications Manager Version 14
Cisco Collaboration Sizing Guide
25-May-2021
Cisco Collaboration Solutions Design Guidance
14-Dec-2023
Preferred Architecture for Cisco Collaboration 14 Enterprise On-Premises Deployments, CVD
21-May-2021
Install and Upgrade
Install and Upgrade Guides
Cisco Unified Communications Manager Version 14
Cisco Collaboration on Virtual Servers (CSR 14)
14-Jun-2021
Installation Guide for Cisco Unified Communications Manager and the IM and Presence Service, Release 14
12-Jul-2024
Installation Guide for Cisco Unified Communications Manager and the IM and Presence Service, Release 14SU2
04-Sep-2024
Upgrade and Migration Guide for Cisco Unified Communications Manager and the IM and Presence Service, Release 14
22-Aug-2023
Upgrade and Migration Guide for Cisco Unified Communications Manager and the IM and Presence Service, Release 14SU3 and SU4
30-May-2024
Install and Upgrade TechNotes
Apple Push Notifications Updates
12-May-2020
(PDF - 163 KB)
Install CUCM Cluster Using Data Export and Import Feature
30-Jul-2024
Upgrade IP Phone Firmware Individually
23-Jul-2024
Configuration
Configuration Examples and TechNotes
Most Recent
Reset or Change CUCM OS Admin and Security Password
12-Sep-2024
Migrate CUCM Mixed Mode with Tokenless CTL
11-Sep-2024
Configure Single Number Reach for CallManager
06-Sep-2024
Integrate Emergency Responder with CUCM
06-Sep-2024
Configure Secure Ad Hoc Conference on CUCM 15
04-Sep-2024
Configure Single Sign-On with CUCM and AD FS 2.0
03-Sep-2024
Upgrade Readiness Checks on CUCM and IMPS COP File
29-Aug-2024
Create New Certificates from Signed CA Certificates
27-Aug-2024
Configure CUCM Smart Licensing - Direct Model
20-Aug-2024
Adjust WaterMark in RTMT of Call Manager Procedure
15-Jul-2024
Configure CUCM Private Line Automatic Ring-down (PLAR)
21-Jun-2024
Setup Unified Communication Cluster
21-Jun-2024
Set Up RADKit in a Collaboration Environment
05-Jun-2024
Configure CUCM for Secure LDAP (LDAPS)
05-Jun-2024
Manage Bulk Certificates between CUCM Clusters for Phone Migration
14-May-2024
View all documentation of this type
Configuration Guides
Cisco Unified Communications Manager Version 14
Configuration and Administration of the IM and Presence Service, Release 14 and SUs
05-Jul-2022
Database Setup Guide for the IM and Presence Service, Release 14 and SUs
31-Mar-2021
Feature Configuration Guide for Cisco Unified Communications Manager, Release 14 and SUs
02-Oct-2024
Instant Messaging Compliance for the IM and Presence Service
01-Oct-2024
Interdomain Federation Guide for the IM and Presence Service, Release 14 and SUs
22-Jan-2023
Microsoft Outlook Calendar Integration for the IM and Presence Service, Release 14 and SUs
31-Mar-2021
Partitioned Intradomain Federation Guide for the IM and Presence Service
17-Jan-2019
Push Notifications Deployment Guide
20-Aug-2024
System Configuration Guide for Cisco Unified Communications Manager, Release 14 and SUs
30-May-2024
Programming Guides
Cisco Unified Communications Manager Version 14
Cisco Unified JTAPI Developers Guide for Cisco Unified Communications Manager, Release 14 and SUs
09-Aug-2024
Cisco Unified TAPI Developers Guide for Cisco Unified Communications Manager Release 14
09-Mar-2021
Maintain and Operate
End-User Guides
Cisco Unified Communications Manager Version 14
Cisco Unified Communications Self Care Portal User Guide, Release 14
06-Apr-2021
Voice Log Translator 2.3.1 User Guide
14-Apr-2004
Maintain and Operate Guides
Cisco Unified Communications Manager Version 14
Administration Guide for Cisco Unified Communications Manager, Release 14 and SUs
18-Jun-2024
Bulk Administration Guide for Cisco Unified Communications Manager, Release 14 and SUs
27-Oct-2021
Call Reporting and Billing Administration Guide for Cisco Unified Communications Manager, Release 14 and SUs
25-Jan-2024
Cisco Unified Real-Time Monitoring Tool Administration Guide, Release 14 and SUs
14-Aug-2024
Prime Collaboration Deployment Administration Guide, Release 14 and SUs
15-Apr-2024
SAML SSO Deployment Guide for Cisco Unified Communications Applications, Release 14 and SUs
05-Aug-2024
Security Guide for Cisco Unified Communications Manager Release 14 and SUs
02-Sep-2024
Compatibility Information for Cisco Unified Communications Manager and IM and Presence Service, Release 10.x
01-Sep-2015
Monitoring Cisco Unified Communications Manager IM and Presence, Release 9.1(1)
06-Dec-2013
Monitoring Cisco Unified Communications Manager IM and Presence, Release 9.0(1)
06-Dec-2013
Maintain and Operate TechNotes
Managing Voice Quality with CVM and Telemate
26-Jun-2019
Perform a Health Check of CUCM Database Replication
25-Apr-2024
Unified Communications VMware Snapshot Verification
06-Sep-2013
Troubleshooting
Error and System Messages
Cisco Unified Communications Manager Version 14
System Error Messages for Cisco Unified Communications Manager 14
01-Apr-2021
Support FAQ
Q.A for CUCM PHONE CERTIFICATES (LSC/MIC)
21-Nov-2016
Unified Communications CD Software Request Cases FAQ
05-Apr-2016
Troubleshooting TechNotes
Most Recent
Enable Specific License Reservation for CUCM Version 12.5
05-Sep-2024
Collect Trace Data from a CUCM Cluster
22-Aug-2024
Troubleshoot E911 Location with Webex UCM Calling
31-May-2024
Demonstrate IP Phone Migration from Secure to Non-secure CUCM
08-Feb-2024
Collect CUCM Logs if RTMT Is Not Accessible or Available
26-Jan-2024
Troubleshoot CUCM Database Replication Issues
29-Nov-2023
Configure and Troubleshoot NTP on CUCM and IM&P
22-Nov-2023
Identify Unexpected Shutdown in UC Application
11-Oct-2023
Troubleshoot Full Common Partition in CUCM
05-Oct-2023
Recover from Ungraceful Shutdowns on VOS
25-Sep-2023
Troubleshoot NTP on Unified Communications Manager
27-Jul-2023
Understand CUCM Security By Default and ITL Operation and Troubleshooting
14-Jul-2023
Troubleshoot Corporate Directory "Host Not Found" Issues
08-Jun-2023
Troubleshoot Webex Connected UC Telemetry Module from GUI and CLI
06-Apr-2023
Troubleshoot Trace Locations in CLI for CUCM 14
29-Mar-2023
View all documentation of this type
Literature
White Papers
Case Study IP Telephony Deployment - ACU
02-Feb-2006
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