End-of-Sale and End-of-Life Announcement for the Cisco Version 12.5 of On-premises Calling applications (including Cisco Unified Communications Manager) and associated On-premises Flex subscriptions

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Updated:March 2, 2023

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Updated:March 2, 2023

Table of Contents

 

 

Overview

EOL14949

Cisco announces the end-of-sale dates for the Cisco Version 12.5 of On-premises Calling applications (including Cisco Unified Communications Manager) and associated On-premises Flex subscriptions. The last day to order the affected product(s) is August31, 2023. The last day to renew or add to an existing subscription is August 31, 2025. Customers with active service contracts and subscriptions (as applicable) will continue to receive support from the Cisco Technical Assistance Center (TAC) as shown in Table 1 of the EoL bulletin. Table 1 describes the end-of-life milestones, definitions, and dates for the affected product(s). Table 2 lists the product part numbers affected by this announcement. For customers with active and paid service and support contracts and subscriptions (as applicable), support will be available under the terms and conditions of customers' service contract and subscription.

This EOL bulletin applies to the following releases of the following applications:

      Cisco Unified Communications Manager 12.5 (CUCM)

      Session Management Edition 12.5 (SME)

      CUCM Instant Messaging & Presence Service 12.5 (IMP)

      Cisco Emergency Responder 12.5 (CER)

      Unity Connection 12.5 (CUC)

      Cisco Paging Server 12.5 (CPS)

      Cisco Prime Collaboration Deployment 12.6 (PCD)

Customers are encouraged to migrate to the latest release of On-premises Calling or to Cloud Calling under Collaboration Flex Plan.

For more information about Collaboration Flex Plan 3.0, reference the ordering guides at this link: https://www.cisco.com/c/en/us/partners/tools/collaboration-ordering-guides.html

End-of-life milestones

Table 1.      End-of-life milestones and dates for the Cisco Version 12.5 of On-premises Calling applications (including Cisco Unified Communications Manager) and associated On-premises Flex subscriptions

Milestone

Definition

Date

End-of-Life Announcement Date

The date the document that announces the end of sale and end of life of a product is distributed to the general public.

March 1, 2023

End-of-Sale Date*

The last date to order the product through Cisco point-of-sale mechanisms. The product is no longer for sale after this date.

August31, 2023

End of SW Maintenance Releases Date:
Subscription

The last date that Cisco Engineering may release any final software maintenance releases or bug fixes. After this date, Cisco Engineering will no longer develop, repair, maintain, or test the product software.

August31, 2024

End of Change/Renewal Date*:
Subscription

The last date to Renew or Add to an existing subscription.

August31, 2025

Last Date of Support**:
Subscription

The last date to receive applicable subscription entitlements, service and support for the product as entitled by active subscriptions and service contracts(as applicable) or by warranty terms and conditions. After this date, all subscription and support services for the product are unavailable, and the product becomes obsolete.

August 31, 2025

*The requested subscription start date needs to be on or before the End of Sale Date for new subscriptions, and on or before the End of Change/Renewal Date for subscription changes and renewals.
**The projected subscription term end date for new or changing subscriptions needs to be on or before the Last Date of Support.

Product part numbers

Table 2.      Product part numbers affected by this announcement

End-of-Sale Product Part Number

Product Description

Replacement Product Part Number

Replacement Product Description

Additional Information

A-FLEX-CLD-AAC-12

Attendant Console-Advanced High Availability License

See the Product Migration Options section below for detailed information on replacing this product.

-

-

A-FLEX-CLD-HA-12

Attendant Console-Advanced High Availability Server

See the Product Migration Options section below for detailed information on replacing this product.

-

-

A-FLEX-ER-12X-K9

Emergency Responder SW Bundle v12 (1)

See the Product Migration Options section below for detailed information on replacing this product.

-

-

A-FLEX-P-COMMON12X

Common Area v12 License (1)

See the Product Migration Options section below for detailed information on replacing this product.

-

-

A-FLEX-P-ER-12X

Emergency Responder v12 License (1)

See the Product Migration Options section below for detailed information on replacing this product.

-

-

A-FLEX-P-ESS-12X

Essential v12 License (1)

See the Product Migration Options section below for detailed information on replacing this product.

-

-

A-FLEX-P-TPRM-12X

Telepresence Room v12 License (1)

See the Product Migration Options section below for detailed information on replacing this product.

-

-

A-FLEX-P-UCM-12X

Unified Communications Manager v12 License (1)

See the Product Migration Options section below for detailed information on replacing this product.

-

-

A-FLEX-P-UCXN-12X

Unity Connection v12 License

See the Product Migration Options section below for detailed information on replacing this product.

-

-

A-FLEX-SME-12X

Session Manager v12 (1)

See the Product Migration Options section below for detailed information on replacing this product.

-

-

A-FLEX-SW-12X-K9

On-Premises & Partner Hosted Calling SW Bundle v12 (1)

See the Product Migration Options section below for detailed information on replacing this product.

-

-

A-FLEX-SW-12-XU-K9

On-Premises & Hosted Calling SW Bundle for Russia v12.5 (1)

See the Product Migration Options section below for detailed information on replacing this product.

-

-

A-FLEX-SW-12.5-K9

On-Premises SW Bundle v12.5 (1)

See the Product Migration Options section below for detailed information on replacing this product.

-

-

A-PRM-LIC-ER-12X

ER 12.x 911 - User License Subscription

See the Product Migration Options section below for detailed information on replacing this product.

-

-

A-PRM-LIC-ESS-12X

Essential 12.x - License Subscription

See the Product Migration Options section below for detailed information on replacing this product.

-

-

A-PRM-LIC-UCM-12X

UC Manager 12.x - User License Subscription

See the Product Migration Options section below for detailed information on replacing this product.

-

-

A-PRM-TPROOM-12X

TelePresence Room License for EntW 12.x-License Subscription

See the Product Migration Options section below for detailed information on replacing this product.

-

-

A-PRM-LIC-SME-12X

Flex On Prem specific term-based billing PID for Session

See the Product Migration Options section below for detailed information on replacing this product.

-

-

A-PRM-LIC-PS-12X

Public Space License for 12X - License Subscription

See the Product Migration Options section below for detailed information on replacing this product.

-

-

A-PRM-LIC-UCX-12X

Unity Connection 12.x - User License Subscription

See the Product Migration Options section below for detailed information on replacing this product.

-

-

Product migration options

Customers are encouraged to migrate to the latest release of On-premises Calling or to Cloud Calling under Collaboration Flex Plan.

For more information about Collaboration Flex Plan 3.0, reference the ordering guides at this link: https://www.cisco.com/c/en/us/partners/tools/collaboration-ordering-guides.html.

For more information

For more information about the Cisco End-of-Life Policy, go to: https://www.cisco.com/c/en/us/products/eos-eol-policy.html.

For more information about the Cisco Product Warranties, go to: https://www.cisco.com/c/en/us/products/warranty-listing.html.

To subscribe to receive end-of-life/end-of-sale information, go to: https://cway.cisco.com/mynotifications.

Any authorized translation issued by Cisco Systems or affiliates of this end-of-life Product Bulletin is intended to help customers understand the content described in the English version. This translation is the result of a commercially reasonable effort; however, if there are discrepancies between the English version and the translated document, please refer to the English version, which is considered authoritative.

 

 

 

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