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EOL13303
Cisco announces the end-of-sale and end-of-life dates for the Cisco Unified Communications Manager and Session Management Edition Software 12.0. The last day to order the affected product(s) is August 17, 2020. Customers with active service contracts will continue to receive support from the Cisco Technical Assistance Center (TAC) as shown in Table 1 of the EoL bulletin. Table 1 describes the end-of-life milestones, definitions, and dates for the affected product(s). Table 2 lists the product part numbers affected by this announcement. For customers with active and paid service and support contracts, support will be available under the terms and conditions of customers' service contract.
Table 1. End-of-life milestones and dates for the Cisco Unified Communications Manager and Session Management Edition Software 12.0
| Milestone |
Definition |
Date |
| End-of-Life Announcement Date |
The date the document that announces the end-of-sale and end-of-life of a product is distributed to the general public. |
February 17, 2020 |
| End-of-Sale Date: |
The last date to order the product through Cisco point-of-sale mechanisms. The product is no longer for sale after this date. |
August 17, 2020 |
| Last Ship Date: |
The last-possible ship date that can be requested of Cisco and/or its contract manufacturers. Actual ship date is dependent on lead time. |
November 15, 2020 |
| End of SW Maintenance Releases Date: |
The last date that Cisco Engineering may release any final software maintenance releases or bug fixes. After this date, Cisco Engineering will no longer develop, repair, maintain, or test the product software. |
August 17, 2021 |
| End of New Service Attachment Date: |
For equipment and software that is not covered by a service-and-support contract, this is the last date to order a new service-and-support contract or add the equipment and/or software to an existing service-and-support contract. |
August 17, 2021 |
| End of Service Contract Renewal Date: |
The last date to extend or renew a service contract for the product. |
November 13, 2022 |
| Last Date of Support: |
The last date to receive applicable service and support for the product as entitled by active service contracts or by warranty terms and conditions. After this date, all support services for the product are unavailable, and the product becomes obsolete. |
August 31, 2023 |
Table 2. Product part numbers affected by this announcement
| End-of-Sale Product Part Number |
Product Description |
Replacement Product Part Number |
Replacement Product Description |
Additional Information |
| BE6K-SW-12.0-XU |
Business Edition 6000 v12.0 export unrestricted software |
BE6K-SW-12.5-XU |
Business Edition 6000 v12.5 export unrestricted software |
- |
| SME-12.0-K9-UPG= |
SW Upgrade to SME 12.0 for SWSS |
SME-12.5-K9-UPG= |
SW Upgrade to SME 12.5 for SWSS |
- |
| CM12.0-K9-NFR |
SW CM/SME 12.0 Not for Resale, 20 CUWL, 5 TP Room, 100 CER |
CM12.5-K9-NFR |
SW CM/SME 12.5 Not for Resale, 20 CUWL, 5 TP Room, 100 CER |
- |
| SME-VERS-12.0 |
SME Software Version 12 |
SME-VERS-12.5 |
SME Software Version 12.5 |
- |
| CM12.0-K9-LAB |
SW CM/SME 12.0 Lab Only, 20 CUWL, 5 TP Room, 50 CER |
CM12.5-K9-LAB |
SW CM/SME 12.5 Lab Only, 20 CUWL, 5 TP Room, 50 CER |
- |
| UCM-12.0-SW-K9-XU= |
CUCM Software Version 12.0 for PUT Only, Export Unrestricted |
UCM-12.5-SW-K9-XU= |
CUCM Software Version 12.5 for PUT Only, Export Unrestricted |
- |
| UCM-12.0-SW-K9= |
CUCM Software Version 12.0 for PUT Only |
UCM-12.5-SW-K9= |
CUCM Software Version 12.5 for PUT Only |
- |
| CUCM-VERS-12.0 |
CUCM Software version 12.0 |
CUCM-VERS-12.5 |
CUCM Software version 12.5 |
- |
| CUCM-VERS-12.0-XU |
CUCM Software version 12.0 (Export Unrestricted) |
CUCM-VERS-12.5-XU |
CUCM Software version 12.5 (Export Unrestricted) |
- |
| BE6K-SW-12.0 |
Business Edition 6000 v12.0 export restricted software |
BE6K-SW-12.5 |
Business Edition 6000 v12.5 export restricted software |
- |
| UCAPPS-SW-12.0-K9 |
Version 12.x Software Kit |
UCAPPS-SW-12.5-K9 |
Version 12.x Software Kit |
- |
Service prices for Cisco products are subject to change after the product End-of-Sale date.
The Cisco Takeback and Recycle program helps businesses properly dispose of surplus products that have reached their end of useful life. The program is open to all business users of Cisco equipment and its associated brands and subsidiaries. For more information, go to: https://www.cisco.com/web/about/ac227/ac228/ac231/about_cisco_takeback_recycling.html.
For more information about the Cisco End-of-Life Policy, go to: https://www.cisco.com/en/US/products/products_end-of-life_policy.html.
For more information about the Cisco Product Warranties, go to: https://www.cisco.com/en/US/products/prod_warranties_listing.html.
To subscribe to receive end-of-life/end-of-sale information, go to: https://www.cisco.com/cisco/support/notifications.html.
Any authorized translation issued by Cisco Systems or affiliates of this end-of-life Product Bulletin is intended to help customers understand the content described in the English version. This translation is the result of a commercially reasonable effort; however, if there are discrepancies between the English version and the translated document, please refer to the English version, which is considered authoritative.