Cisco Packaged Contact Center Enterprise 12.0(1)
| Series | Cisco Packaged Contact Center Enterprise |
|---|---|
| Overview | Product Overview |
| Status | Available Order |
|---|---|
| Release Date | 11-JAN-2019 |
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Recent Security Notices
- 05-Jun-2024
- 24-Jan-2024
- 23-Aug-2023
- 01-Mar-2023
- 11-Jan-2023
Document Categories
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Data Sheets and Product Information
End-of-Life and End-of-Sale Notices
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- End-of-Sale and End-of-Life Announcement for the Perpetual Licensing for Cisco Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and HCS for Contact Center - Replaced by Flex Contact Center
- End-of-Sale and End-of-Life Announcement for the Cisco FLEX Subscription v12.0 for Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and Hosted Collaboration Solution for Contact Center
- End-of-Sale and End-of-Life Announcement for the Cisco FLEX Subscription 11.x for Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and Hosted Collaboration Solution for Contact Center
- End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, Cisco Unified Intelligent Contact Management Enterprise, and Cisco HCS for Contact Center 11.6
- End-of-Sale and End-of-Life Announcement for the Cisco Country-specific Unified Contact Center Enterprise, Packaged Contact Center Enterprise, and Cisco Voice Portal Offers
- End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, and Cisco Unified Intelligent Contact Management Enterprise 10.5
- End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, and Cisco Unified Intelligent Contact Management Enterprise 11.0
- End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, and Cisco Unified Intelligent Contact Management Enterprise 10.0
- End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, Cisco Unified Intelligent Contact Management Enterprise, and Hosted Editions 9.0
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Security Notices
Field Notices
Security Advisories, Responses and Notices
- Cisco Finesse Web-Based Management Interface Vulnerabilities
- Cisco Unified Communications Products Remote Code Execution Vulnerability
- Cisco Finesse Reverse Proxy VPN-less Access to Finesse Desktop Denial of Service Vulnerability
- Cisco Unified Intelligence Center Reflected Cross-Site Scripting Vulnerability
- Cisco Finesse Open Redirect Vulnerability
- Cisco Finesse Cross-Site Scripting Vulnerabilities
- Multiple Vulnerabilities in Cisco Packaged Contact Center Enterprise
Release and Compatibility
Compatibility Information
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- Contact Center Enterprise Solution Compatibility Matrix, Release 12.0(x)
Cisco Packaged Contact Center Enterprise 12.0(1)
Release Notes
- Release Notes for Packaged Contact Center Enterprise Solution, Release 12.0(1)
Cisco Packaged Contact Center Enterprise 12.0(1)
Reference
Documentation Roadmaps
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- Cisco Packaged Contact Center Enterprise Documentation Guide, Release 12.0(1)
Cisco Packaged Contact Center Enterprise 12.0(1)
Licensing Information
- Open Source Used In Cisco CTI Object Server for Contact Center Enterprise Solutions 12.0(1) (PDF - 1 MB)
- Open Source Used In Cisco Unified Contact Center Enterprise Solutions 12.0(1) (PDF - 26 MB)
Cisco Packaged Contact Center Enterprise 12.0(1)
Technical References
- Solution Design Guide for Cisco Packaged Contact Center Enterprise, Release 12.0
Cisco Packaged Contact Center Enterprise 12.0(1)
Install and Upgrade
Install and Upgrade Guides
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- Cisco Packaged Contact Center Enterprise Installation and Upgrade Guide, Release 12.0(1)
Cisco Packaged Contact Center Enterprise 12.0(1)
Configuration
Configuration Examples and TechNotes
- Configure ECE to Disable Alternate Engagement Options
- Configure FTP Server on PCCE
- Configure PCCE Outbound Option - Disable Ringback When Transferred to Agent for SIP
- Configure and Troubleshoot CVP Smart License on PCCE 12.5
- Contact Center SSO with Okta Identity Provider
- Implement CA Signed Certificates in a CCE 12.6 Solution
- Integrate Third Party Gadget and User Interface into PCCE
- Understand PCCE Command Execution Pane
Configuration Guides
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- Port Utilization Guide for Cisco Unified Contact Center Solutions, Release 12.0(1)
Packaged Contact Center Enterprise Related Information
Feature Guides
- Cisco Packaged Contact Center Enterprise Features Guide, Release 12.0(1)
Cisco Packaged Contact Center Enterprise 12.0(1)
Maintain and Operate
End-User Guides
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- Packaged CCE Migration Guide, Release 12.0
- Cisco Finesse Agent and Supervisor Desktop User Guide Release 12.0(1)
Cisco Packaged Contact Center Enterprise 12.0(1)
Maintain and Operate Guides
- Cisco Packaged Contact Center Enterprise Reporting User Guide, Release 12.0(1)
- Cisco Packaged Contact Center Enterprise Administration and Configuration Guide, Release 12.0(1)
Cisco Packaged Contact Center Enterprise 12.0(1)
Troubleshooting
Troubleshooting TechNotes
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- Manage PCCE Components Certificate for SPOG
Cisco Packaged Contact Center Enterprise 12.0(1)
- ADFS/IdS Troubleshooting and Common Problems
- Collect Packet Captures on Windows Client and Server OS
- Configure PCCE Local Authorization
- Enhance Database Performance for Contact Center UCCE/PCCE
- Exchange Self-Signed Certificates in a PCCE Solution
- Packaged Contact Center Enterprise (PCCE) 11.5 Deployment Errors On VM Hosts Screen
- Troubleshoot PCCE - How to Restore FQDN of Finesse and CUIC in Inventory Page
- Troubleshoot CVP on SPOG that Shows Out of Sync
- Troubleshoot Certificate Exchange Between CVP 12.5 and PCCE 12.0
- Troubleshoot PCCE 12.0 SPOG File Transfer Failure
- Troubleshoot PCCE Unable To Connect To SideA Or SideB Vmware ESXi Host
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