Cisco Unified Customer Voice Portal
| Überblick | Produktübersicht |
|---|---|
| Status | Verfügbar Bestellung aus Serie |
| Veröffentlichungsdatum der Serie | Pre-1999 |
Feedback-
- Unified Customer Voice Portal 11.6(1)
Status: Support-Ende | End-of-Support-Datum: 30-Sep-2023
- Unified Customer Voice Portal 12.0(1)
Status: Verfügbar | Veröffentlichungsdatum: 11-Jan-2019
- Unified Customer Voice Portal 12.5(1)
Status: Verfügbar | Veröffentlichungsdatum: 21-Jan-2020
- Unified Customer Voice Portal 12.6(1)
Status: Verfügbar | Veröffentlichungsdatum: 10-May-2021
- Unified Customer Voice Portal 12.6(2)
Status: Verfügbar | Veröffentlichungsdatum: 27-Apr-2023
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Beste Suchergebnisse
Wichtigen Informationen
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Gespeicherte Inhalte
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Neueste Sicherheitshinweise
- 01-Feb-2023
- 29-Mar-2022
Dokumentkategorien
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Datenblätter und Produktinformationen
- Cisco Unified Customer Voice Portal 12.5 Data Sheet
- Cisco Unified Customer Voice Portal 12.0 Data Sheet
- Cisco Unified Customer Voice Portal 11.6 Data Sheet
- Cisco Unified Customer Voice Portal 11.5 Data Sheet
Datenblätter
- End-of-Sale and End-of-Life Announcement for the Perpetual Licensing for Cisco Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and HCS for Contact Center - Replaced by Flex Contact Center
- End-of-Sale and End-of-Life Announcement for the Cisco FLEX Subscription v12.0 for Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and Hosted Collaboration Solution for Contact Center
- End-of-Sale and End-of-Life Announcement for the Cisco FLEX Subscription 11.x for Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and Hosted Collaboration Solution for Contact Center
- End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, Cisco Unified Intelligent Contact Management Enterprise, and Cisco HCS for Contact Center 12.0
- End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, Cisco Unified Intelligent Contact Management Enterprise, and Cisco HCS for Contact Center 11.6
- End-of-Sale and End-of-Life Announcement for the Cisco Country-specific Unified Contact Center Enterprise, Packaged Contact Center Enterprise, and Cisco Voice Portal Offers
- End-of-Sale and End-of-Life Announcement for the Cisco Contact Center a la carte Migration and Upgrade offers
- End-of-Sale and End-of-Life Announcement for the Cisco IOS VoiceXML Gateway feature License
- End-of-Sale and End-of-Life Announcement for the Cisco Customer Voice Portal 3.1
- End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, and Cisco Unified Intelligent Contact Management Enterprise 10.0
- End-of-Sale and End-of-Life Announcement for the Cisco Unified Customer Voice Portal 8.0
- End-of-Sale and End-of-Life Announcement for the Cisco Unified Customer Voice Portal 9.0(1)
- End-of-Sale and End-of-Life Announcement for the Cisco Unified Customer Voice Portal 8.5
- End-of-Sale and End-of-Life Announcement for the Cisco Unified Customer Voice Portal Version 7.0
- End-of-Sale and End-of-Life Announcement for the Cisco Unified Customer Voice Portal 4.1
End-of-Life- und End-of-Sale-Hinweise
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Sicherheitshinweise
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Cisco Customer Voice Portal-Downloads
- Field Notice: FN - 63209 - Cisco Unified Presence Service Outage when deployed with Cisco Unified Customer Voice Portal - Upgrade Required
- Field Notice: FN - 62768 - Cisco Unified Customer Voice Portal (CVP) - Considerations for 2007 Daylight Savings Time Change
- Field Notice: FN 62924 - Cisco Unified Customer Voice Portal (CVP) - Considerations for Daylight Saving Time Change 2007 for New Zealand
- Field Notice: FN - 62857 - Customer Voice Portal (CVP) Server Performance Adversely Affected by HP Insight Agent
- Field Notice: FN - 72432 - Unified Contact Center Enterprise (UCCE)/Packaged Contact Center Enterprise (PCCE)/Unified Contact Center Express (UCCX) Solution: Impact of Chrome Private Network Access Deprecation - Software Upgrade Recommended
- Field Notice: FN - 72306 - Unified Contact Center Enterprise (UCCE)/Packaged Contact Center Enterprise (PCCE) and Unified Customer Voice Portal (CVP): QuoVadis Root CA 2 Decommission Might Affect Smart Licensing - Workaround Provided
- Field Notice: FN - 70374 - Cisco Contact Center Enterprise Agreement (CC EA) Unified Customer Voice Portal (CVP) License Expiration - Software Upgrade Recommended
- Field Notice: FN - 63908 - Functionally Unresponsive Virtual Machine That Runs Contact Center Application - Software Upgrade Recommended
- Field Notice: FN - 63895 - Russian Time Zone Changes October 2014 - For Cisco Unified Contact Center Enterprise Products - Workaround Provided
- Field Notice: FN - 62435 - Cisco Customer Voice Portal (CVP) - CVP Voice Browser may Encounter a Memory Exception Resulting in Out of Service Condition - Patch Required
Problemhinweise
- Cisco Unified Customer Voice Portal Cross-Site Scripting Vulnerability
- Multiple Cisco Products OpenSocial Gadget Editor Vulnerabilities
- Cisco Unified Customer Voice Portal Insecure Direct Object Reference Vulnerability
- Cisco Unified Customer Voice Portal Interactive Voice Response Connection Denial of Service Vulnerability
- Cisco Unified Customer Voice Portal Denial of Service Vulnerability
- Cisco Unified Customer Voice Portal Operations Console Privilege Escalation Vulnerability
- Cisco Unified Customer Voice Portal Cross-Site Request Forgery Vulnerability
- Cisco Unified Customer Voice Portal Cross-Site Scripting Vulnerability
- XSS and SQL Injection in Cisco CallManager/Unified Communications Manager Logon Page
- Multiple Vulnerabilities in Cisco Unified Customer Voice Portal Software
- Cisco Voice Portal Privilege Escalation Vulnerability
- Voice Product Vulnerabilities on IBM Servers
- Vulnerabilities in H.323 Message Processing
Sicherheitsempfehlungen, Antworten und Benachrichtigungen
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Referenz
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Cisco Unified Customer Voice Portal 12.6(2)
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Cisco Unified Customer Voice Portal 12.6(1)
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Cisco Unified Customer Voice Portal 12.5(1)
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Cisco Unified Customer Voice Portal 12.0(1)
Dokumentations-Roadmaps
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Cisco Unified Customer Voice Portal
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Open Source for Cisco Unified Customer Voice Portal
- Open Source Used In Cisco Unified Customer Voice Portal 12.0(1) (PDF)
- Open Source Used In Cisco Unified Customer Voice Portal 11.6(1) (PDF)
- Open Source Used In Cisco Unified Customer Voice Portal 11.5(1) (PDF)
- Open Source Used In Cisco Unified Customer Voice Portal 11.0(1) (PDF)
- Open Source Used In Cisco Unified Customer Voice Portal 10.5(1) (PDF)
- Open Source used in Cisco Unified Customer Voice Portal, Release 10.0(1) (PDF)
Lizenzinformationen
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Installation und Upgrade
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Cisco Unified Customer Voice Portal 12.6(2)
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Cisco Unified Customer Voice Portal 12.6(1)
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Cisco Unified Customer Voice Portal 12.5(1)
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Cisco Unified Customer Voice Portal 12.0(1)
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Cisco Unified Customer Voice Portal 11.6(1)
Installations- und Upgrade-Leitfäden
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Cisco Unified Customer Voice Portal 12.5(1)
Technische Hinweise zu Installation und Upgrade
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Konfiguration
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Cisco Unified Customer Voice Portal 12.6(1)
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Cisco Unified Customer Voice Portal 12.5(1)
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Cisco Unified Customer Voice Portal 12.0(1)
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Cisco Unified Customer Voice Portal 11.6(1)
Funktionsleitfäden
- Konfigurieren der Anrufbearbeitung für den virtuellen CCE-Agent
- Konfigurieren des CVP Customer Virtual Assistant (CVA)
- Smart License-spezifische Lizenzreservierung konfigurieren
- Benutzerkennwort der Reporting Server-Datenbank für Customer Voice Portal (CVP) konfigurieren
- Konfigurieren von Google Dialogflow ES zur Verbesserung der Spracherkennung für die CCE VA-Implementierung
- Sichere JMX-Kommunikation zwischen CVP OAMP- und CVP-Komponenten mit gegenseitiger Authentifizierung
- Konfigurieren der JMX-Kommunikation (Secure Java Management Extensions) auf CVP 12.0
- Configure Say it Smart with Cisco CVP
- Konfigurieren von Webserverzertifikaten von Drittanbietern für CVP-Webdienste
- GUI-Client für CVP-Reporting-Datenbank
- Sammeln von Heap Dump und Thread Dump vom CVP VXML-Server
- Konfigurieren von Nuance TTS und ASR für Cisco UCCE
- Konfigurieren von CVP und IPIVR in einem dualen unabhängigen VRU-Setup
- Erstellen einer Alias für den DB-Instanznamen des CVP Reporting Server
- Bereitstellung und Konfiguration mit der Trunk-Nutzungsfunktion im Customer Voice Portal (CVP)
Konfigurationsbeispiele und technische Hinweise
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Cisco Unified Customer Voice Portal 12.6(2)
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Cisco Unified Customer Voice Portal 12.6(1)
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Cisco Unified Customer Voice Portal 12.5(1)
- Port Utilization Guide for Cisco Unified Contact Center Solutions, Release 12.5(1)
- Configuration Guide for Cisco Unified Customer Voice Portal, Release 12.5(1)
- Reporting Guide for Cisco Unified Customer Voice Portal, Release 12.5(1)
- Administration Guide for Cisco Unified Customer Voice Portal, Release 12.5(1)
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Cisco Unified Customer Voice Portal 12.0(1)
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Cisco Unified Customer Voice Portal 11.6(1)
- Port Utilization Guide for Cisco Unified Contact Center Solutions, Release 11.6(1)
- Configuration Guide for Cisco Unified Customer Voice Portal, Release 11.6(1)
- Administration Guide for Cisco Unified Customer Voice Portal, Release 11.6(1)
- Reporting Guide for Cisco Unified Customer Voice Portal, Release 11.6(1)
- Port Utilization Guide for Cisco Unified Contact Center Solutions, Release 12.0(1)
Konfigurationsleitfäden
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Cisco Unified Customer Voice Portal 12.6(2)
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Cisco Unified Customer Voice Portal 12.6(1)
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Cisco Unified Customer Voice Portal 12.5(1)
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Cisco Unified Customer Voice Portal 12.0(1)
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Cisco Unified Customer Voice Portal 11.6(1)
Programmierungsleitfäden
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Betrieb und Wartung
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Cisco Unified Customer Voice Portal 12.6(2)
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Cisco Unified Customer Voice Portal 12.6(1)
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Cisco Unified Customer Voice Portal 12.5(1)
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Cisco Unified Customer Voice Portal 12.0(1)
- Operations Guide for Cisco Unified Customer Voice Portal, Release 12.0(1)
- Reporting Guide for Cisco Unified Customer Voice Portal, Release 12.0(1)
- Say It Smart Specifications for Cisco Unified Customer Voice Portal, Release 12.0(1)
- User Guide for Cisco Unified CVP VXML Server and Cisco Unified Call Studio Release 12.0(1)
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Cisco Unified Customer Voice Portal 11.6(1)
Endbenutzerhandbücher
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Cisco Unified Customer Voice Portal 11.6(1)
Technische Hinweise zu Wartung und Betrieb
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Cisco Unified Customer Voice Portal 12.0(1)
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Cisco Unified Customer Voice Portal 11.6(1)
Wartungs- und Betriebsleitfäden
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Fehlerbehebung
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Cisco Unified Customer Voice Portal 11.6(1)
- Anzeigen von Context Service Account POD-Statistiken auf OAMP
Support FAQ
- Vollständige Contact Center-Produktversionen herunterladen
- Festlegen von Ablaufverfolgungen und Erfassen von Protokollen in CCE
- Fehlerbehebung bei Überlappungsproblemen mit Finesse-Anrufen
- CVP & VVB Java, Tomcat und Informix - Standardversionen und Upgrade-Verfahren
- Fehlerbehebung: CVP Smart License Registrierungsfehler
- Fehlerbehebung: Customer Voice Portal (CVP) überträgt falsche automatische Rufnummernerkennung (Automatic Number Identification, ANI)
- Zurücksetzen des verloren gegangenen Administratorkennworts des CVP OAMP
- Konfiguration und Fehlerbehebung von CVP SIP-Heartbeats
- Fehlerbehebung beim CVP-Server aufgrund von IP-Adressänderungen nicht erreichbar
- Fehlerbehebung bei CVP VXML-Server-Speicherproblemen mit JConsole
- Informationen zum Status des "Courtesy Callback" für das Cisco Voice Portal
- Automate CVP Certificate Commands
- Troubleshoot CVP OAMP Page 404 Error
- Fehlerbehebung im VB PlayMedia Skip- und DTMF-Puffer
- Troubleshoot Session Refresh Timer with Cisco Customer Voice Portal
Technische Hinweise zur Fehlerbehebung
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Literatur
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Cisco Unified Customer Voice Portal
Präsentationen
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