跳转到页面内容
略過搜尋
跳转到页脚
Cisco.com 台灣
產品與服務
解決方案
支援
瞭解
探索思科
購買方式
合作夥伴首頁
全新合作夥伴計畫
支援
工具
尋找思科合作夥伴
認識思科合作夥伴
成為思科合作夥伴
支援
產品資源
客服中心
Cisco Unified Intelligent Contact Management Enterprise
概觀
產品概觀
Status
可選
系列發佈日期
Pre-1999
對於8.0及更高版本,請參閱
Cisco Unified Contact Center Enterprise
讓思科協助您
線上建立 TAC 案例
全球支援電話號碼
所有工具
意見
英文
說明文件
熱門搜尋結果
載入更多
檢視英文結果
檢視英文結果
關閉結果
use JS to put chosen tab in here or hide
重要資料
客戶也檢視了
儲存的內容
重要資料
客戶也檢視了
儲存的內容
現在您可以儲存文件,以便更輕鬆存取和日後使用。本產品的儲存文件將會羅列於此處,或造訪
我的儲存內容
頁面,即可檢視和管理所有從 Cisco.com 儲存的內容。
登入
即可查看儲存內容。
近期資安公告
01-Feb-2023
Field Notice: FN - 72432 - Unified Contact Center Enterprise (UCCE)/Packaged Contact Center Enterprise (PCCE)/Unified Contact Center Express (UCCX) Solution: Impact of Chrome Private Network Access Deprecation - Software Upgrade Recommended
29-Mar-2022
Field Notice: FN - 72306 - Unified Contact Center Enterprise (UCCE)/Packaged Contact Center Enterprise (PCCE) and Unified Customer Voice Portal (CVP): QuoVadis Root CA 2 Decommission Might Affect Smart Licensing - Workaround Provided
文件類別
參考
安裝與升級
版本和相容性
疑難排解
維護與營運
設定
資安公告
資料表和產品資訊
資料表和產品資訊
產品停產與終止銷售通知
Cisco Unified CCE and Unified ICM Enterprise Release 9.0
End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, Cisco Unified Intelligent Contact Management Enterprise, and Cisco HCS for Contact Center 11.6
12-Mar-2020
End-of-Sale and End-of-Life Announcement for the Cisco Unified Intelligent Contact Management Enterprise, Cisco Unified Contact Center Enterprise - EOL options
26-Nov-2019
End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, Cisco Unified Intelligent Contact Management Enterprise, and Hosted Editions 9.0
29-Sep-2014
Cisco Unified CCE and ICM Release 7.5 and Cisco Unified Intelligence Suite 7.5
End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center and Cisco Unified Intelligent Contact Management Enterprise and Hosted Editions 7.5
30-May-2013
Cisco Unified CCE and Unified ICM Enterprise Release 7.0, 7.1, and 7.2
End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center and Cisco Unified Intelligent Contact Management Enterprise and Hosted Editions 7.0, 7.1, and 7.2
26-Apr-2011
Cisco Unified CCE 6.0 and Unified ICM Enterprise Release 6.0
EoS and EoL for Cisco Unified CCE 6.0 and Unified ICM Enterprise Release 6.0
26-Apr-2011
Cisco Customer Contact Software
End of Sale and End of Life for ICM Enterprise/Hosted and IPCC Enterprise/Hosted Release 5.0
16-Sep-2014
Addendum to EoS and EoL Announcement for Cisco Customer Contact Releases including Cisco Agent Desktop 4.4 and Earlier Releases
21-Feb-2006
EOS and EOL for Cisco Customer Contact Software Releases
04-May-2004
Cisco ICM 5 Volt SS7 Card
EOS/EOL Announcement for the Cisco ICM 5 Volt SS7 Card
28-Dec-2005
Cisco Enterprise Non-Production Suite
EOS/EOL Annoucement For Cisco Enterprise Non-Production Suite
02-Feb-2006
Cisco InterVoice Peripheral Gateway & System Manager
EOS/EOL Announcement For Cisco InterVoice Peripheral Gateway & System Manager
02-Feb-2006
Cisco ICM 3.3 Volt SS7 Card
End-of-Sale and End-of-Life Announcement for the Cisco ICM PCI 3.3-Volt SS7 Card
04-Dec-2009
End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, Cisco Unified Intelligent Contact Management Enterprise, and Cisco HCS for Contact Center 12.0
25-Jan-2021
End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center and Cisco Unified Intelligent Contact Management Enterprise and Hosted Editions 8.0 and 8.5
16-Jan-2013
資料表
Cisco Unified Intelligent Contact Management Enterprise 7.5
31-Jul-2008
資安公告
安全建議、回應和注意事項
Cisco Unified Communications Web-based Management Vulnerability
09-Nov-2014
Microsoft SQL Server 2000 Vulnerabilities in Cisco Products - MS02-061
10-Dec-2011
欄位聲明
Field Notice: FN - 72432 - Unified Contact Center Enterprise (UCCE)/Packaged Contact Center Enterprise (PCCE)/Unified Contact Center Express (UCCX) Solution: Impact of Chrome Private Network Access Deprecation - Software Upgrade Recommended
01-Feb-2023
Field Notice: FN - 72306 - Unified Contact Center Enterprise (UCCE)/Packaged Contact Center Enterprise (PCCE) and Unified Customer Voice Portal (CVP): QuoVadis Root CA 2 Decommission Might Affect Smart Licensing - Workaround Provided
29-Mar-2022
Field Notice: FN - 70219 - CUIC LiveData Gadgets Broken with Google Chrome Browser Version 67 - Software Upgrade Recommended
29-Jun-2018
Field Notice: *Expired* FN - 61872 - Cisco Enterprise and Hosted Contact Center Products Notice for Microsoft October 04 Security Update
05-Jun-2007
版本和相容性
發佈通知
Release Notes for Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.2(1) (Updated January 8, 2009)
08-Jan-2009
(PDF - 674 KB)
Release Notes for Cisco IPCC/ICM Enterprise & Hosted Editions Release 7.0(0) Installer Update C
24-Nov-2008
(PDF - 1 MB)
Release Notes for Cisco IPCC/ICM Enterprise & Hosted Editions Release 7.1(1) (updated 18/June/2007)
02-Nov-2007
(PDF - 787 KB)
Release Notes for Cisco Unified Contact Center Security Wizard for ICM Software Releases 7.0, 7.1, and 7.2 (Updated, 24/October/2007)
24-Oct-2007
(PDF - 232 KB)
Cisco Automated Administrator for Symposium (AAS) Release Notes, Release 1.1
12-Oct-2006
(PDF - 137 KB)
Cisco Automated Administrator for Symposium (AAS) Release Notes, Release 1.0
21-Jun-2006
(PDF - 137 KB)
參考
技術參考
Cisco ICM Software ACD Supplement for Nortel Symposium (15/Dec/2008)
03-Dec-2013
(PDF - 1 MB)
Database Schema Handbook for Cisco Unified ICM/Contact Center Enterprise & Hosted, Release 7.5(1)
11-Mar-2012
(PDF - 18 MB)
Database Schema Handbook for Cisco ICM/IPCC Enterprise & Hosted Editions, Release 7.0(0)
01-Apr-2011
(PDF - 6 MB)
Database Schema Handbook Cisco ICM/IPCC Enterprise & Hosted Editions, Release 7.2(1)
01-Apr-2011
(PDF - 14 MB)
Database Schema Handbook Cisco ICM/IPCC Enterprise & Hosted Editions, Release 7.2(2) (Updated, January 28, 2009)
17-Mar-2011
(PDF - 16 MB)
Cisco ICM/IPCC Enterprise and Hosted Anti-Virus Software Guidelines
12-Nov-2007
(PDF - 201 KB)
Database Schema Handbook for Cisco ICM/IPCC Enterprise & Hosted Editions, Release 7.1(1)
02-Nov-2007
(PDF - 5 MB)
Cisco ICM Software Release 5.0 Database Schema Handbook
14-Sep-2007
(PDF - 5 MB)
Cisco ICM/IP Contact Center Enterprise Edition Release 6.0(0) Database Schema Handbook
29-Jun-2007
(PDF - 6 MB)
Cisco ICM Windows 2000 Planning for Release 6.0(0)
29-Jun-2007
(PDF - 709 KB)
Cisco ICM Release 6.0(0) Staging On Windows 2000
29-Jun-2007
(PDF - 2 MB)
安裝與升級
安裝和升級指南
ICM Setup and Installation Guide for Cisco Unified ICM/Contact Center Enterprise & Hosted, Release 7.5(1)
06-Dec-2011
(PDF - 3 MB)
Staging Guide for Cisco Unified ICM/Contact Center Enterprise & Hosted, Release 7.x(y)
31-May-2011
(PDF - 4 MB)
Installing OEM Microsoft Windows 2003 and OEM Microsoft SQL 2005
11-Jan-2010
(PDF - 865 KB)
Cisco Contact Center Gateway Deployment Guide for Cisco Unified ICME/CCE/CCX, Enterprise Release 7.5(1) and Express 7.0(1)
05-Feb-2009
(PDF - 5 MB)
Upgrade Guide for Cisco Unified ICM/Contact Center Enterprise & Hosted, Release 7.5(1)
02-Dec-2008
(PDF - 3 MB)
Cisco Security Agent Installation/Deployment Guide for Cisco Unified ICM/Contact Center Enterprise & Hosted, Release 7.5(1)
18-Jul-2008
(PDF - 465 KB)
Cisco Automated Administrator for Symposium (AAS) Installation and Troubleshooting Guide
05-May-2008
(PDF - 2 MB)
Cisco Security Agent Installation Guide for Cisco Intelligent Contact Management Software, Release 6.0(0)
10-Jan-2008
(PDF - 722 KB)
Cisco Security Agent Installation/Deployment Guide for Cisco ICM/IPCC Enterprise & Hosted Editions, Release 7.0(0)
10-Jan-2008
(PDF - 360 KB)
Installation Guide for Cisco ICM/IPCC Enterprise & Hosted Editions, Release 7.1(1)
14-Nov-2007
(PDF - 1 MB)
ICM Installation Guide for Cisco ICM Enterprise Edition, Release 7.0(0)
02-Nov-2007
(PDF - 943 KB)
Pre-installation Planning Guide for Cisco ICM Enterprise Edition, Release 7.0(0) (Updated December 2007)
02-Nov-2007
(PDF - 3 MB)
Cisco IPCC Gateway Deployment Guide, Release 7.0(0) (Updated March 2006)
02-Nov-2007
(PDF - 2 MB)
Upgrade Guide for Cisco ICM/IPCC Enterprise & Hosted Editions, Release 7.0(0)
02-Nov-2007
(PDF - 3 MB)
Cisco ICM/IPCC 7.0 Upgrade Migration Strategies White Paper
02-Nov-2007
(PDF - 90 KB)
檢視所有這類文件
設定
配置指南
Cisco Unified Intelligent Contact Management / Unified Contact Center, Enterprise and Hosted Serviceability Best Practices Guide, Release 7.x
10-Aug-2012
(PDF - 3 MB)
ICM-to-ICM Gateway User Guide for Cisco Unified ICM Enterprise & Hosted, Release 7.5(1)
18-Jul-2008
(PDF - 655 KB)
ICM Configuration Guide for Cisco Unified ICM Enterprise, Release 7.5(1)
18-Jul-2008
(PDF - 5 MB)
Security Best Practices Guide for Cisco Unified ICM/Contact Center Enterprise & Hosted, Release 7.x(y)
18-Jul-2008
(PDF - 5 MB)
ICM-to-ICM Gateway User Guide for Cisco ICM Enterprise & Hosted Editions, Release 7.1(1)
02-Nov-2007
(PDF - 538 KB)
ICM Configuration Guide for Cisco ICM Enterprise Edition, Release 7.0(0) (Updated June 2007)
02-Nov-2007
(PDF - 4 MB)
ICM-to-ICM Gateway User Guide for Cisco ICM Enterprise & Hosted Editions, Release 7.0(0)
02-Nov-2007
(PDF - 738 KB)
SNMP Guide for Cisco ICM/IPCC Enterprise & Hosted Editions, Release 7.0(0)
02-Nov-2007
(PDF - 608 KB)
Cisco ICM/IPCC Release 7.0(0) Port Utilization Guide (12/12/2005)
02-Nov-2007
(PDF - 631 KB)
Cisco ICM Enterprise Edition Release 6.0(0) Configuration Guide
29-Jun-2007
(PDF - 2 MB)
Security Best Practices for Cisco Intelligent Contact Management Software Release 6.0(0)
29-Jun-2007
(PDF - 1 MB)
Cisco ICM Software Release 6.0(0) ICM-to-ICM Gateway User Guide
29-Jun-2007
(PDF - 1 MB)
Cisco Security Agent Installation/Deployment Guide for Cisco ICM/IPCC Enterprise & Hosted Editions, Release 7.2(1)
11-Jun-2007
(PDF - 513 KB)
Cisco Contact Center Product Port Utilization Guide (with ICM/IP Contact Center Enterprise 6.0(0) -- updated 6/21/2007)
15-Jun-2004
(PDF - 706 KB)
Cisco Contact Center Product Port Utilization Guide (updated 8/5/2004)
15-Jun-2004
(PDF - 537 KB)
配置示例和技術筆記
整合客服中心企業版:排除CTI OS故障切換問題
15-Dec-2011
如何確定安裝了哪個NT Service Pack
06-Apr-2005
維護與營運
終端用戶指南
Reporting Guide for Cisco Unified ICM Enterprise & Hosted, Release 7.5(1)
31-Jan-2012
(PDF - 4 MB)
Reporting Guide for Cisco Unified ICM Enterprise & Hosted, Release 7.2(1)
31-Jan-2012
(PDF - 4 MB)
Scripting and Media Routing Guide for Cisco Unified ICM/Contact Center Enterprise & Hosted, Release 7.5(1)
15-Nov-2011
(PDF - 4 MB)
Virtualization Guide for Cisco Unified ICM/Contact Center Enterprise & Hosted, Release 7.5(3)
20-Aug-2010
(PDF - 2 MB)
ICM Scripting and Media Routing Guide for Cisco ICM/IPCC Enterprise & Hosted Editions, Release 7.0(0)(Updated April 2009)
02-Apr-2009
(PDF - 5 MB)
ARI Deployment Guide for Cisco Unified Intelligent Contact Management Enterprise & Hosted, Release 7.5(1)
18-Jul-2008
(PDF - 1 MB)
Reporting Guide for Cisco Unified ICM Enterprise & Hosted, Release 7.1(1)
02-Nov-2007
(PDF - 3 MB)
Cisco ICM Enterprise Edition SS7 Gateway Configuration Tool User Guide, Release 7.0(0) (updated June 2006)
02-Nov-2007
(PDF - 2 MB)
Cisco Intelligent Contact Management Software Release 6.0(0) Bill of Materials
31-Jul-2007
(PDF - 765 KB)
Cisco ICM Enterprise Edition Release 6.0(0) SS7 Gateway Configuration Tool User Guide
29-Jun-2007
(PDF - 2 MB)
ARI Deployment Guide for Cisco Unified Intelligent Contact Manager Enterprise Release 7.2(1)
18-Jun-2007
(PDF - 2 MB)
維護和運作指南
ICM Administration Guide for Cisco Unified ICM/Contact Center Enterprise & Hosted, Release 7.5(1)
18-Jul-2008
(PDF - 4 MB)
ICM Administration Guide for Cisco ICM Enterprise Edition, Release 7.0(0) (Updated July 2007)
02-Nov-2007
(PDF - 4 MB)
Cisco ICM Enterprise Edition Release 6.0(0) Administration Guide
29-Jun-2007
(PDF - 2 MB)
疑難排解
Support FAQ
Cisco ICM呼叫在隊列中最多可以停留多長時間?
02-Oct-2014
路由器錯誤代碼448
27-Dec-2007
Cisco ICM伺服器如何處理夏令時?
17-May-2006
更改整個Cisco ICM網路的IP地址時應採取什麼步驟?
25-Oct-2005
Cisco ICM 4.6.2版是否支援Microsoft Windows 2000 Service Pack 3?
22-Sep-2005
疑難排解技術筆記
收集Windows客戶端和伺服器作業系統上的資料包捕獲
25-Apr-2024
瞭解如何使用Dumplog實用程式
09-Sep-2022
ICM MDS消息可以處理的最大資料量
20-May-2020
如何糾正UCCE MR安裝過程中的DLL鎖定問題
18-Oct-2017
對智慧聯絡管理(ICM)路由器重新啟動後持續變數的值丟失進行故障排除
20-Jun-2017
什麼是NT事件檢視器?
01-Oct-2014
UCCE:排除ICM代理聊天故障
21-Sep-2011
排除ICM語言問題
31-May-2011
更改IPCC裝置的管理員密碼
24-Mar-2011
ICM 7.2(5)、7.2(6)和7.2(7):OPC捕獲檔案將滿載硬碟,導致系統不可靠
29-Jul-2009
歷史資料伺服器(HDS)顯示高磁碟空間使用率
16-Jul-2009
IPCC/ICM伺服器最佳實踐核對表
11-May-2008
在ICM設定期間,CrashDumpEnabled值設定為零
25-Sep-2007
輸出選項:確定號碼是否顯示在Do-Not-Call清單中
25-Sep-2007
開啟跟蹤
12-Jun-2007
檢視所有這類文件
下載
登入
即可查看可下載的項目。
社群
思科社群首頁
提問
選取社群留言板
重設
此產品的最新社群活動
已解決的問題
社群文件