Cisco Unified Contact Center Express

データシートおよび製品情報

データ シート

• Cisco Unified Contact Center Express 12.5 SU3 Data Sheet 01-Aug-2023
• Webex Workforce Optimization Data Sheet 29-Jun-2023
• Cisco Collaboration Flex Plan Contact Center データシート 24-Jan-2023
• Cisco Unified Contact Center Express 12.5 SU1 11-Dec-2021
• Cisco Unified Contact Center Express 12.5 Data Sheet 28-Jan-2020
• Cisco Unified Contact Center Express 12.0(1) Data Sheet 24-Aug-2019
• Cisco Unified Contact Center Express Premium 4.5 14-Jan-2019
• Cisco Unified Contact Center Express 9.0 Data Sheet 14-Jan-2019
• Cisco Unified Contact Center Express 8.0 14-Jan-2019
• Cisco Agent Desktop for Cisco Unified Contact Center Express 7.0 14-Jan-2019
• Cisco IPCC Express Features and Specifications 4.0 14-Jan-2019
• Cisco Unified Contact Center Express 7.0 11-Jan-2019
• Cisco IPCC Express - Premium 4.0 11-Jan-2019
• Cisco Agent Desktop for Cisco Unified Contact Center Express 5.0 11-Jan-2019
• Cisco Unified Contact Center Express 5.0 11-Jan-2019

販売/サポート終了のお知らせ

• End-of-Sale and End-of-Life Announcement for the Perpetual Licensing for Cisco Intelligent Contact Manager & IP Interactive Voice Response - Replaced by Flex Contact Center 20-Sep-2023
• End-of-Sale and End-of-Life Announcement for the Perpetual Licensing for Cisco Unified Contact Center Express - Replaced by Flex Contact Center 31-Jan-2022
• End-of-Sale and End-of-Life Announcement for the Cisco FLEX Subscription 11.x for Unified Contact Center Express 04-Jun-2021
• End-of-Sale and End-of-Life Announcement for the Cisco FLEX Subscription 12.0 for Unified Contact Center Express 04-Jun-2021
• End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Express 12.0 and IP Interactive Voice Response 12.0 Add-ons and Upgrades 30-Apr-2021
• End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Express 12.0 30-Apr-2021
• End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Express 11.x and IP Interactive Voice Response 11.x 25-Jan-2021
• End-of-Sale and End-of-Life Announcement for Cisco Unified Workforce Optimization 01-Jul-2020
• End-of-Sale and End-of-Life Announcement for the Cisco End of Life announcement for Contact Center Express 10.0 Promotional Bundles 02-May-2019
• End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Express 8.0 14-Jan-2019
• EoS and EoL Announcement for the Cisco IPCC Express Edition 3.1 11-Jan-2019
• End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Express 8.5(1) - Part 1 11-Jan-2019
• End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Express 5.0 11-Jan-2019
• End-of-Sale and End-of-Life Announcement for the Cisco Unified Web and E-Mail Interaction Manager for Cisco Unified Contact Center Express 11-Jan-2019
• End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Express 6.0 11-Jan-2019

セキュリティ通知

Field Notice

• Field Notice: FN - 62880 - New Zealand Daylight Savings Time Policy Changes Effective September 2007 - For Cisco Unified Contact Center Express (Unified CCX) 20-Sep-2007

セキュリティ アドバイザリ / レスポンス / 通知

• Cisco FinesseのWebベース管理インターフェイスの脆弱性 14-Jun-2024
• Cisco Finesse Web-Based Management Interface Vulnerabilities 05-Jun-2024
• Cisco Unified Communications 製品のリモートコード実行の脆弱性 30-Jan-2024
• Cisco Unified Communications Products Remote Code Execution Vulnerability 24-Jan-2024
• Cisco Unified Contact Center Express Finesse Portal Web Cache Poisoning Vulnerability 16-Aug-2023
• Cisco Unified Contact Center Express FinesseポータルのWebキャッシュポイズニングの脆弱性 16-Aug-2023
• Cisco Unified Intelligence Centerのクロスサイトスクリプティングの脆弱性の反映 31-May-2023
• Cisco Unified Contact Center Expressのストアドクロスサイトスクリプティングの脆弱性 05-Apr-2023
• Cisco Unified Contact Center Express Stored Cross-Site Scripting Vulnerability 05-Apr-2023
• Cisco FinesseリバースプロキシによるFinesseデスクトップへのVPNレスアクセスにおけるDoS脆弱性 03-Mar-2023
• Cisco Finesse Reverse Proxy VPN-less Access to Finesse Desktop Denial of Service Vulnerability 01-Mar-2023
• Cisco Unified Intelligence Center Reflected Cross-Site Scripting Vulnerability 11-Jan-2023
• Cisco Unified Contact Center Expressのクロスサイトスクリプティングの脆弱性 19-Dec-2022
• Cisco Unified Contact Center Express でリモートからコードが実行される脆弱性 19-Dec-2022
• Cisco Unified Intelligence Centerの反映クロスサイトスクリプティングの脆弱性 21-Jul-2021

リリースと互換性

リリース ノート

• Cisco Unified Contact Center Express 12.5(1)

  • Unified Contact Center Express Engineering Specials for Release 12.5(1) 13-Mar-2024
  • Release Notes for Cisco Unified Contact Center Express Solution, Release 12.5(1) SU3 08-May-2023
  • Release Notes for Cisco Unified Contact Center Express Solution, Release 12.5(1) SU2 11-Apr-2022
  • Release Notes for Cisco Unified Contact Center Express Solution, Release 12.5(1) SU1 31-Jan-2021
  • Release Notes for Cisco Unified Contact Center Express Solution, Release 12.5(1) 31-Jan-2020

• Cisco Unified Contact Center Express 12.0(1)

  • Release Notes for Cisco Unified Contact Center Express Solution, Release 12.0(1) 11-Jan-2019

• Cisco Unified Contact Center Express 11.6(2)

  • Cisco Unified Contact Center Express ソリューション リリース 11.6(2) のリリース ノート 08-Aug-2018
  • Release Notes for Cisco Unified Contact Center Express Solution, Release 11.6(2) 08-Aug-2018

• Cisco Unified Contact Center Express 11.6(1)

  • Release Notes for Cisco Unified Contact Center Express Solution, Release 11.6(1) 24-Aug-2017

• Cisco Unified Contact Center Express 11.5(1)

  • Release Notes for Unified Contact Center Express Solution, Release 11.5(1)SU1 31-Mar-2017

• Cisco Unified Contact Center Express 11.0(1)

  • Release Notes for Unified Contact Center Express Solution Release 11.0(1) 27-Aug-2015
• Cisco Unified Contact Center Express Engineering Specials (ES) Information 03-May-2020
• CAD 6.6 トラブルシューティング ガイド、Cisco Unified Contact Center Express リリース 7.0向け 01-Mar-2012
• Cisco CAD 6.6 エラー コード ディクショナリ、 Cisco Unified Contact Center Express リリース 7.0向け 28-Feb-2012

互換性情報

• Cisco Unified Contact Center Express 12.5(1)

  • Unified CCX Software Compatibility Matrix for 1251 SU3 17-Jul-2024
  • Release Notes for Cisco Unified Contact Center Express Solution, Release12.5(1) SU1 14-Aug-2023
  • Unified CCX Software Compatibility Matrix for 12.5(1) SU2 14-Aug-2023
  • Unified CCX Software Compatibility Matrix for 12.5(1) SU1 10-Aug-2023
  • Unified CCX Software Compatibility Matrix for 12.5(1) 10-Aug-2023

• Cisco Unified Contact Center Express 12.0(1)

  • Unified CCX Software Compatibility Matrix for 12.0(1) 02-Sep-2020

• Cisco Unified Contact Center Express 11.6(2)

  • Unified CCX Software Compatibility Matrix for 11.6(2) 02-Sep-2020

• Cisco Unified Contact Center Express 11.6(1)

  • Unified CCX Software Compatibility Matrix for 11.6(1) 01-Sep-2020

• Cisco Unified Contact Center Express 11.5(1)

  • Unified CCX Software Compatibility Matrix for 11.5(1) 07-Jun-2017
  • Unified CCX Software Compatibility Matrix for 11.5(1)SU1 07-Jun-2017

• Cisco Unified Contact Center Express 11.0(1)

  • Unified CCX Software Compatibility Matrix for 11.0(1) 07-Jun-2017
  • Unified CCX Software Compatibility Matrix for 11.0(1)SU1 07-Jun-2017

リファレンス

テクニカル リファレンス

• Cisco Unified Contact Center Express Bandwidth Calculator, Release 12.5(1) 30-Mar-2020 (XLSX - 98 KB)
• Cisco Unified Contact Center Express Database Schema Guide, Release 12.5(1) SU1 17-Mar-2020
• Cisco Unified Contact Center Express Database Schema Guide, Release 12.5(1) 31-Jan-2020
• Cisco Unified Contact Center Express Report Developer Guide, Release 12.5(1) 31-Jan-2020
• Open_Source_Used_In_Cisco_Unified_CCX_Release_1201 21-Nov-2019 (PDF - 14 MB)
• Cisco Unified Contact Center Express Bandwidth Calculator, Release 12.0(1) 19-Mar-2019 (XLSX - 94 KB)
• Cisco Unified Contact Center Express Database Schema Guide, Release 12.0(1) 12-Mar-2019
• Cisco Unified Contact Center Express Report Developer Guide, Release 12.0(1) 11-Jan-2019
• Cisco Unified Contact Center Express Bandwidth Calculator, Release 11.6(2) 27-Aug-2018 (XLSX - 91 KB)
• Cisco Unified Contact Center Express Report Developer Guide, Release 11.6(2) 23-Aug-2018
• Cisco Unified Contact Center Express Database Schema Guide, Release 11.6(2) 24-Jul-2018
• Cisco Unified Contact Center Express Bandwidth Calculator, Release 11.6(1) 08-Dec-2017 (XLSX - 89 KB)
• Cisco Unified Contact Center Express Database Schema Guide, Release 11.6(1) 24-Aug-2017
• Cisco Unified Contact Center Express Report Developer Guide, Release 11.6(1) 24-Aug-2017
• Cisco Unified CCX Database Schema Guide, Release 11.5(1) 22-Aug-2016 (PDF - 2 MB)

ドキュメント ロードマップ

• Cisco Unified Contact Center Express 12.5(1)

  • Cisco Customer Collaboration Platform Documentation Guide, Release 12.5(1) 15-May-2023
  • Cisco Unified Contact Center Express Documentation Guide, Release 12.5(1) SU3 08-May-2023
  • Cisco Customer Collaboration Platform Documentation Guide, Release 12.5(1) SU2 11-Apr-2022
  • Cisco Unified Contact Center Express Documentation Guide, Release 12.5(1) SU2 11-Apr-2022
  • Cisco Unified Contact Center Express Documentation Guide, Release 12.5(1) SU1 31-Jan-2021
  • Cisco Unified Contact Center Express Documentation Guide, Release 12.5(1) 01-Aug-2020

• Cisco Unified Contact Center Express 12.0(1)

  • Cisco Unified Contact Center Express Documentation Guide, Release 12.0(1) 11-Jan-2019

• Cisco Unified Contact Center Express 11.6(2)

  • Cisco Unified Contact Center Express Documentation Guide, Release 11.6(2) 21-May-2020

• Cisco Unified Contact Center Express 11.6(1)

  • Cisco Unified Contact Center Express Documentation Guide, Release 11.6(1) 24-Aug-2017

• Cisco Unified Contact Center Express 11.5(1)

  • Cisco Unified Contact Center Express Documentation Guide, Release 11.5(1) 10-Aug-2016

• Cisco Unified Contact Center Express 11.0(1)

  • Cisco Unified Contact Center Express Documentation Guide, Release 11.0(1) 27-Aug-2015

ライセンス情報

• Open Source Used In Unified Contact Center Express, Release 10.0(1) 27-May-2020 (PDF - 6 MB)
• Open Source Used In Unified Contact Center Express, Release 10.5(1) 27-May-2020 (PDF - 6 MB)
• Open Source Used In Cisco Unified Contact Center Express 12.0(1) 23-Jun-2019 (PDF - 14 MB)
• Open Source Used In Cisco Unified Contact Center Express 11.6(1) 14-Aug-2017 (PDF - 13 MB)
• Open Source Used In Cisco Unified Contact Center Express 11.5(1) 22-Aug-2016 (PDF - 16 MB)
• Open Source Used In Cisco Unified Contact Center Express 11.0(1) 07-Sep-2015 (PDF - 25 MB)
• Open Source Used In Unified CCX and Unified IP-IVR, Release 10.6(1) 15-Dec-2014 (PDF - 4 MB)
• Open Source Used In Cisco Finesse, Release 10.6(1) 15-Dec-2014 (PDF - 2 MB)

デザイン

設計ガイド

• Cisco Unified Contact Center Express 12.5(1)

  • Solution Design Guide for Cisco Unified Contact Center Express, Release 12.5(1) 28-Jan-2024
  • Solution Design Guide for Cisco Unified Contact Center Express Release 12-5-1 SU1 16-Jan-2024
  • Solution Design Guide for Cisco Unified Contact Center Express, Release 12.5(1) SU2 11-Apr-2022
  • Solution Design Guide for Cisco Unified Contact Center Express, Release 12.5(1) SU1 01-May-2020

• Cisco Unified Contact Center Express 12.0(1)

  • Solution Design Guide for Cisco Unified Contact Center Express, Release 12.0(1) 11-Jan-2019

• Cisco Unified Contact Center Express 11.6(2)

  • Solution Design Guide for Cisco Unified Contact Center Express, Release 11.6(2) 08-Aug-2018

• Cisco Unified Contact Center Express 11.6(1)

  • Solution Design Guide for Cisco Unified Contact Center Express, Release 11.6(1) 24-Aug-2017

• Cisco Unified Contact Center Express 11.5(1)

  • Cisco Unified Contact Center Express リリース 11.5(1) ソリューション デザイン ガイド 10-Aug-2016
  • Solution Design Guide for Cisco Unified Contact Center Express, Release 11.5(1) 10-Aug-2016

• Cisco Unified Contact Center Express 11.0(1)

  • Cisco Unified Contact Center Express 設計ガイド、リリース 11.0(1) 11-Jul-2017 (PDF - 4 MB)
  • Cisco Unified Contact Center Express Design Guide, Release 11.0(1) 27-Aug-2015
• Cisco Unified Contact Center Express Script Repository 04-Feb-2013 (ZIP - 30 MB)
• Cisco Unified Contact Center Express ソリュー ション リファレンス ネットワーク デザイン 28-Feb-2012

設計テクニカルノーツ

• [Extract XML Document Data] の手順を使用した XML データの抽出 26-Jan-2005

インストールとアップグレード

インストールとアップグレード ガイド

• Cisco Unified Contact Center Express Install and Upgrade Guide, Release 12.5(1) SU3 08-May-2023
• Cisco Unified Contact Center Express Install and Upgrade Guide, Release 12.5(1) SU2 11-Apr-2022
• Cisco Customer Collaboration Platform Installation and Upgrade Guide Release 12.5(1) SU1 31-Jan-2021
• Cisco Unified Contact Center Express Install and Upgrade Guide, Release 12.5(1) SU1 31-Jan-2021
• Cisco Customer Collaboration Platform Installation and Upgrade Guide Release 12.5(1) 31-Jan-2020
• Cisco Unified Contact Center Express Install and Upgrade Guide, Release 12.5(1) 31-Jan-2020
• Getting Started with IP IVR Guide, Release 12.5(1) 29-Jan-2020
• Cisco Unified Contact Center Express Install and Upgrade Guide, Release 12.0(1) 11-Jan-2019
• Getting Started with IP IVR Guide, Release 12.0 11-Jan-2019
• Cisco Unified Contact Center Express Install and Upgrade Guide, Release 11.6(2) 31-Jul-2018
• Cisco Unified CCX Getting Started with IP IVR Guide, Release 11.6(1) 24-Aug-2017
• Cisco Unified Contact Center Express Install and Upgrade Guide, Release 11.6(1) 24-Aug-2017
• Cisco Unified Contact Center Express リリース 11.6(1)　インストール/アップグレード ガイド 24-Aug-2017
• Cisco Unified Contact Center Express インストール/アップグレード ガイド、リリース 11.0(1) 11-Jul-2017 (PDF - 2 MB)
• Cisco Unified CCX Getting Started with IP IVR Guide, Release 11.5(1) 10-Aug-2016

インストールとアップグレード テクニカル ノーツ

• Microsoft Windows XP SP2 での Cisco CRS クライアントの使用 01-Aug-2007
• IPCC Express CRA Editor の起動時に空白のパレットが表示される 23-Aug-2006

設定

コンフィギュレーション ガイド

• Cisco Unified Contact Center Express 12.5(1)

  • Port Utilization Guide for Cisco Unified Contact Center Express Solution, Release 12.5(1) SU1 10-Jan-2024
  • Port Utilization Guide for Cisco Unified Contact Center Express Solution, Release 12.5(1) SU2 11-Apr-2022
  • Port Utilization Guide for Cisco Unified Contact Center Express Solution, Release 12.5(1) SU1 31-Jan-2021
  • Port Utilization Guide for Cisco Unified Contact Center Express Solution, Release 12.5(1) 31-Jan-2020

• Cisco Unified Contact Center Express 12.0(1)

  • Cisco Unified Contact Center Express Documentation Guide, Release 12.0(1) 11-Jan-2019
  • Port Utilization Guide for Cisco Unified Contact Center Express Solution, Release 12.0(1) 11-Jan-2019

• Cisco Unified Contact Center Express 11.6(2)

  • Port Utilization Guide for Cisco Unified Contact Center Express Solution, Release 11.6(2) 08-Aug-2018

• Cisco Unified Contact Center Express 11.6(1)

  • Cisco Unified Contact Center Express ソリューション リリース 11.6(1) ポート使用状況ガイド 24-Aug-2017

• Cisco Unified Contact Center Express 11.5(1)

  • Port Utilization Guide for Cisco Unified Contact Center Express Solutions, Release 11.5(1) 10-Aug-2016

• Cisco Unified Contact Center Express 11.0(1)

  • Port Utilization Guide for Cisco Unified Contact Center Express Solutions, Release 11.0(1) 27-Aug-2015
• Cisco Unified CCX アドミニストレーションガイドリリース11.0(1) 26-May-2016 (PDF - 6 MB)
• Cisco Unified CCX Administration ガイド、リリース 10.6 12-May-2016 (PDF - 7 MB)
• Cisco Unified CCX および Cisco Unified IP IVR 向け Cisco Unified Communications オペレーティング システム管理ガイド、リリース 10.5(1) 02-Mar-2016

プログラミング ガイド

• Cisco Unified Contact Center Express 11.0(1)

  • Cisco Unified Contact Center Express Expression Language Reference Guide, Release 11.0(1) 03-Sep-2015 (PDF - 2 MB)
  • Cisco Unified Contact Center Express Editor Step Reference Guide, Release 11.0(1) 03-Sep-2015 (PDF - 6 MB)
  • Cisco Unified Contact Center Express Getting Started with Scripts, Release 11.0(1) 03-Sep-2015 (PDF - 10 MB)
  • Cisco Unified Contact Center Express CTI Protocol Developer Guide Release 11.0(1) 27-Aug-2015
  • Cisco Unified Contact Center Express Report Developer Guide, Release 11.0(1) 27-Aug-2015
• Cisco Unified Contact Center Express Report Developer Guide リリース 11.0(1) 26-May-2016 (PDF - 2 MB)
• Cisco Unified Contact Center Express Report Developer Guide リリース 11.0(1) 07-Apr-2016 (PDF - 2 MB)

機能ガイド

• Cisco Unified Contact Center Express 12.5(1)

  • Cisco Unified Contact Center Express Features Guide, Release 12.5(1) SU3 07-May-2023
  • Cisco Unified Contact Center Express Features Guide, Release 12.5(1) SU2 10-Apr-2022
  • Cisco Unified Contact Center Express Features Guide, Release 12.5(1) 02-Jul-2020
  • Cisco Unified Contact Center Express Features Guide, Release 12.5.1 SU1 11-Jun-2020

• Cisco Unified Contact Center Express 12.0(1)

  • Cisco Unified Contact Center Express Features Guide, Release 12.0(1) 11-Jan-2019

• Cisco Unified Contact Center Express 11.6(2)

  • Cisco Unified Contact Center Express Features Guide, Release 11.6(2) 01-Jun-2020

• Cisco Unified Contact Center Express 11.6(1)

  • Cisco Unified Contact Center Express Features Guide, Release 11.6(1) 24-Aug-2017

設定例とテクニカルノーツ

• UCCXソリューションの証明書管理の設定 19-Sep-2024
• UCCXエージェントベースのプログレッシブのアウトバウンドダイヤラの設定 18-Oct-2023
• UCCXエージェントベースのプレディクティブのアウトバウンドダイヤラの設定 06-Oct-2023
• サードパーティガジェットを使用したCisco FinesseでのCUIC履歴レポートガジェットの設定 21-Sep-2023
• Unified Contact Center Express(UCCX)のSmart Licensingについて 15-Feb-2023
• Unified Contact Center Expressのカレンダー管理の設定 01-Aug-2022
• CUICレポートのデフォルトビューとしきい値の設定 24-May-2022
• UCCXスマートライセンスダイレクトモデルの設定 25-Mar-2022
• UCCXでのエージェントの共有内線の設定 02-Nov-2021
• Webex Experience ManagementとContact Center Expressの統合 30-Jun-2020
• UCCXの拡張機能と接続機能の設定 20-May-2020
• UCCXのCallBack機能のカスタムスクリプトの設定 20-Feb-2020
• すべての VOS アプライアンス モデルの拡張 な パケット キャプチャ 25-Jul-2018
• Cisco Unified Contact Center Express（UCCX）11.0(1) 以降でのポスト コール処理の設定 13-Jun-2018
• UCCX 11.6 の Gmail の SocialMiner の統合 24-Nov-2017

維持および操作

エンドユーザ ガイド

• Cisco Finesse Agent and Supervisor Desktop User Guide for Cisco Unified Contact Center Express, Release 12.5(1) SU2 10-Apr-2022
• Cisco Unified Contact Center Express Reporting User Guide, Release 12.5(1) SU1 31-Jan-2021
• Cisco Finesse Agent and Supervisor Desktop User Guide for Cisco Unified Contact Center Express, Release 12.5(1)SU1 03-Aug-2020
• Cisco Unified Contact Center Express Reporting User Guide, Release 12.5(1) 08-Mar-2020
• Cisco Finesse Agent and Supervisor Desktop User Guide for Cisco Unified Contact Center Express, Release 12.5(1) 31-Jan-2020
• Cisco Unified Contact Center Express Reporting User Guide, Release 12.0(1) 18-Jun-2019
• Cisco Unified Contact Center Express Report User Guide, Release 11.6(2) 10-Jun-2019
• Cisco Finesse Agent and Supervisor Desktop User Guide for Cisco Unified Contact Center Express, Release 11.6(2) 02-May-2019
• Cisco Unified Contact Center Express Reporting Guide, Release 11.6(2) 26-Mar-2019
• Cisco Finesse Agent and Supervisor Desktop User Guide for Cisco Unified Contact Center Express, Release 12.0(1) 11-Jan-2019
• Cisco Unified Contact Center Express Reporting Guide, Release 11.6(1) 30-Oct-2017
• Cisco Unified Contact Center Express Report User Guide, Release 11.6(1) 24-Aug-2017
• Cisco Finesse Agent and Supervisor Desktop User Guide for Cisco Unified Contact Center Express, Release 11.6(1) 10-Jul-2017
• Cisco Finesse Agent and Supervisor Desktop User Guide for Cisco Unified Contact Center Express, Release 11.5(1) 10-Aug-2016
• Cisco Unified CCX Report Description Guide, Release 11.5(1) 10-Aug-2016

メンテナンスとオペレーションのテクニカルノーツ

• UCCX 8.0：TAPS のフランス語のプロンプトをアクティブにする方法 11-Jul-2011

メンテナンスとオペレーションガイド

• Cisco Unified Operating System Administration Guide for Cisco Unified CCX and Cisco Unified IP IVR, Release 12.5(1) SU3 18-Jul-2023
• Cisco Unified Operating System Administration Guide for Cisco Unified CCX and Cisco Unified IP IVR, Release 12.5(1) SU3 18-Jul-2023
• Cisco Unified Contact Center Express Administration and Operations Guide, Release 12.5(1) SU3 08-May-2023
• Cisco Unified Contact Center Express Administration and Operations Guide, Release 12.5(1) SU2 11-Apr-2022
• Cisco Unified Contact Center Express Administration and Operations Guide, Release 12.5(1)SU1 31-Jan-2021
• Cisco Unified Operating System Administration Guide for Cisco Unified CCX and Cisco Unified IP IVR, Release 12.5(1) SU1 31-Dec-2020
• Cisco Unified Contact Center Express Administration and Operations Guide, Release 12.5(1) 20-May-2020
• Cisco Unified Contact Center Express Administration and Operations Guide, Release 11.6(2) 29-Apr-2020
• Cisco Unified Operating System Administration Guide for Cisco Unified CCX and Cisco Unified IP IVR, Release 12.5(1) 31-Jan-2020
• Cisco Unified Contact Center Express Administration and Operations Guide, Release 12.0(1) 20-Jan-2020
• Index 03-Feb-2019
• Cisco Unified Communications Operating System Administration Guide for Cisco Unified CCX and Cisco Unified IP IVR, Release 11.6(2) 23-Aug-2018
• Cisco Unified Contact Center Express Administration and Operations Guide, Release 11.6(1) 05-Apr-2018
• Cisco Unified Communications Operating System Administration Guide for Cisco Unified CCX and Cisco Unified IP IVR, Release 11.6(1) 24-Aug-2017
• Cisco Unified Communications Operating System Administration Guide for Cisco Unified CCX and Cisco Unified IP IVR, Release 11.5(1) 10-Aug-2016

トラブルシューティング

Support FAQ

• Cisco Unified Contact Center Express 12.5(1)

  • CentOSを使用するコンタクトセンターコンポーネントのサポートについて 30-Apr-2024
• Register ボタンを示さないコンテキスト サービス小道具を解決して下さい 13-Sep-2017
• IPCC Express IP/IVR の FAQ 14-Dec-2011
• IPCC Express FAQ の履歴レポート 03-Aug-2010
• Mobile Supervisor のサポートに関する FAQ 21-Jul-2009
• エンタープライズ データ スクリーン ポップの設定方法 02-May-2008
• コールに応答しなかった後のエージェントの状態の「Ready」への変更 29-Nov-2007
• 拡張モビリティを搭載した IPCC Express の動作 31-Aug-2006
• IP IVR サーバのローカル管理者パスワードの変更 20-Jul-2006
• Cisco Agent Desktop は、Microsoft Windows OS の Novell NetWare クライアントと共存できるか 14-Mar-2006
• エージェント デスクトップへのリング数の増加方法 30-Jan-2006
• Cisco IPCC Express バージョン 3.0(3) のダウンロード方法 19-Oct-2005
• Cisco CRA 管理者はユーザが複数のリポジトリにアクセスすることを許可するか 19-Oct-2005
• Cisco IP ICD サーバのローカル管理者のパスワードを変更すると、アプリケーションで問題が発生するか 19-Oct-2005
• Cisco IP ICD 統計情報の平均通話時間と平均待ち時間は何を意味するか 18-Oct-2005

トラブルシューティング ガイド

• Cisco CAD トラブルシューティング ガイド CAD 9.0 for Cisco Unified Contact Center Express Release 9.0 13-Nov-2013 (PDF - 1 MB)
• Cisco Unified Contact Center Express サービスおよびトラブルシューティング ガイド 28-Feb-2012

トラブルシューティング テクニカルノーツ

• コンタクトセンター製品の全バージョンの入手 21-Aug-2024
• 中国語でTTSプロンプトが正しく再生されない場合の設定の確認 05-Aug-2024
• UCCX FinesseおよびCUICの一般的な問題のトラブルシューティング 18-Jun-2024
• WindowsクライアントおよびサーバOSでのパケットキャプチャの収集 25-Apr-2024
• UCCX Classicライセンスの確認 08-Apr-2024
• エラーメッセージで失敗するUCCXバックアップのトラブルシューティング 06-Feb-2024
• FinesseのWebSocket接続について 01-Feb-2024
• UCCXのJTAPIアーキテクチャとコールフローについて 01-Feb-2024
• UCCXトレースレベルの理解 21-Nov-2023
• エージェントログイン問題のトラブルシューティング 29-Jun-2023
• Finesse BOSHの実装の理解とトラブルシューティング 31-May-2023
• CCXToCUICEngineSyncFailedアラートに関する問題のトラブルシューティング 01-Aug-2022
• CMテレフォニーサブシステムおよびアプリケーションマネージャサービスの部分的なサービス問題のトラブルシューティング 01-Aug-2022
• CLIを使用したUnified Contact Center Expressログの収集 14-Jul-2022
• Finesseカスタムまたは新しいガジェットの問題のトラブルシューティング 24-May-2022

資料

パートナー リソース

• Cisco Unified Contact Center Express 10.5 Presentations

  • Cisco Unified Contact Center Express Release 10.5 Update
  • Cisco Unified Contact Center Express Release 10.5 Technical Sales Presentation

ホワイト ペーパー

• Customer Collaboration

  • Agile Product Development at Cisco: Collaborative, Customer-Centered Software Development