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Cisco Packaged Contact Center Enterprise
Cisco Packaged Contact Center Enterprise 12.6(1)
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Cisco Packaged Contact Center Enterprise
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Release Date
10-MAY-2021
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Recent Security Notices
05-Jun-2024
Security Advisory: Cisco Finesse Web-Based Management Interface Vulnerabilities
24-Jan-2024
Security Advisory: Cisco Unified Communications Products Remote Code Execution Vulnerability
23-Aug-2023
Field Notice: FN - 72590 - Cloud Connect Is Unable to Check for and Download New Software Due to DevHub Authentication Token Expiration - Workaround Provided
01-Mar-2023
Security Advisory: Cisco Finesse Reverse Proxy VPN-less Access to Finesse Desktop Denial of Service Vulnerability
11-Jan-2023
Security Advisory: Cisco Unified Intelligence Center Reflected Cross-Site Scripting Vulnerability
Document Categories
Configuration
Data Sheets and Product Information
Install and Upgrade
Maintain and Operate
Reference
Release and Compatibility
Security Notices
Troubleshooting
Data Sheets and Product Information
Data Sheets
.
Cisco Contact Center Enterprise 12.6 Data Sheet
11-Jun-2023
Cisco Packaged Contact Center Enterprise 11.5 Data Sheet
04-Mar-2019
Cisco Contact Center Enterprise 11.6 Product Line Data sheet
25-Aug-2017
Cisco Packaged Contact Center Enterprise 11.0 Data Sheet
11-Sep-2015
End-of-Life and End-of-Sale Notices
English
End-of-Sale and End-of-Life Announcement for the Perpetual Licensing for Cisco Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and HCS for Contact Center - Replaced by Flex Contact Center
31-Jan-2022
End-of-Sale and End-of-Life Announcement for the Cisco FLEX Subscription v12.0 for Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and Hosted Collaboration Solution for Contact Center
04-Jun-2021
End-of-Sale and End-of-Life Announcement for the Cisco FLEX Subscription 11.x for Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and Hosted Collaboration Solution for Contact Center
04-Jun-2021
End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, Cisco Unified Intelligent Contact Management Enterprise, and Cisco HCS for Contact Center 11.6
12-Mar-2020
End-of-Sale and End-of-Life Announcement for the Cisco Country-specific Unified Contact Center Enterprise, Packaged Contact Center Enterprise, and Cisco Voice Portal Offers
27-Jan-2020
End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, and Cisco Unified Intelligent Contact Management Enterprise 10.5
05-Jan-2018
End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, and Cisco Unified Intelligent Contact Management Enterprise 11.0
01-Aug-2018
End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, and Cisco Unified Intelligent Contact Management Enterprise 10.0
31-May-2016
End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, Cisco Unified Intelligent Contact Management Enterprise, and Hosted Editions 9.0
29-Sep-2014
End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, Cisco Unified Intelligent Contact Management Enterprise, and Cisco HCS for Contact Center 12.0
25-Jan-2021
Security Notices
Field Notices
Field Notice: FN - 72590 - Cloud Connect Is Unable to Check for and Download New Software Due to DevHub Authentication Token Expiration - Workaround Provided
23-Aug-2023
Security Advisories, Responses and Notices
Cisco Finesse Web-Based Management Interface Vulnerabilities
05-Jun-2024
Cisco Unified Communications Products Remote Code Execution Vulnerability
24-Jan-2024
Cisco Finesse Reverse Proxy VPN-less Access to Finesse Desktop Denial of Service Vulnerability
01-Mar-2023
Cisco Unified Intelligence Center Reflected Cross-Site Scripting Vulnerability
11-Jan-2023
Cisco Finesse Open Redirect Vulnerability
25-May-2021
Cisco Finesse Cross-Site Scripting Vulnerabilities
25-May-2021
Multiple Vulnerabilities in Cisco Packaged Contact Center Enterprise
05-Sep-2018
Release and Compatibility
Compatibility Information
Cisco Packaged Contact Center Enterprise 12.6(1)
Contact Center Enterprise Solution Compatibility Matrix, Release 12.6(x)
16-May-2024
Release Notes
Cisco Packaged Contact Center Enterprise 12.6(1)
Release Notes for Cisco Contact Center Enterprise Solutions Release 12.6(1)
14-May-2021
Reference
Documentation Roadmaps
Cisco Packaged Contact Center Enterprise 12.6(1)
Cisco Packaged Contact Center Enterprise Documentation Guide, Release 12.6(1)
11-May-2021
Technical References
Cisco Packaged Contact Center Enterprise 12.6(1)
Deployment Of Oracle® Enterprise Session Router SIP Proxy in Contact Center Enterprise Solution
11-Apr-2023
(PDF - 1 MB)
Solution Design Guide for Cisco Packaged Contact Center Enterprise Release 12-6-1
25-Apr-2024
Solution Design Guide for Cisco Packaged Contact Center Enterprise, Release 12.6(1)
14-May-2021
Install and Upgrade
Install and Upgrade Guides
Cisco Packaged Contact Center Enterprise 12.6(1)
Cisco Packaged Contact Center Enterprise Installation and Upgrade Guide, Release 12.6(1)
14-May-2021
Configuration
Configuration Examples and TechNotes
Cisco Packaged Contact Center Enterprise 12.6(1)
Configure Orchestration for UCCE
11-Oct-2022
Exchange Self-Signed Certificates in a PCCE 12.6 Solution
28-Jul-2023
Configure ECE to Disable Alternate Engagement Options
19-Jul-2024
Configure FTP Server on PCCE
22-Apr-2020
Configure PCCE Outbound Option - Disable Ringback When Transferred to Agent for SIP
30-May-2017
Configure and Troubleshoot CVP Smart License on PCCE 12.5
06-May-2021
Contact Center SSO with Okta Identity Provider
07-Nov-2017
Implement CA Signed Certificates in a CCE 12.6 Solution
19-Sep-2023
Integrate Third Party Gadget and User Interface into PCCE
22-Apr-2020
Understand PCCE Command Execution Pane
22-Apr-2020
Configuration Guides
Cisco Packaged Contact Center Enterprise 12.6(1)
Port Utilization Guide for Cisco Unified Contact Center Solutions, Release 12.6(1)
14-May-2021
Packaged Contact Center Enterprise Related Information
Port Utilization Guide for Cisco Unified Contact Center Solutions, Release 12.0(1)
12-Dec-2018
Feature Guides
Cisco Packaged Contact Center Enterprise 12.6(1)
Cisco Packaged Contact Center Enterprise Features Guide, Release 12.6(1)
14-May-2021
Maintain and Operate
Maintain and Operate Guides
Cisco Packaged Contact Center Enterprise 12.6(1)
Cisco Packaged Contact Center Enterprise Administration and Configuration Guide, Release 12.6(1)
21-Aug-2023
Cisco Packaged Contact Center Enterprise Reporting User Guide, Release 12.6(1)
03-Feb-2020
Troubleshooting
Support FAQ
Cisco Packaged Contact Center Enterprise 12.6(1)
Understand Support for Contact Center Components that Use CentOS
30-Apr-2024
Troubleshooting TechNotes
Cisco Packaged Contact Center Enterprise 12.6(1)
Configure and Troubleshoot Live Data in a PCCE Environment
05-Aug-2024
Provision Google CCAI Hybrid Services with CCE
07-May-2024
Troubleshoot Configuration Issues Seen on the CCE Administration Portal.
30-Jan-2023
ADFS/IdS Troubleshooting and Common Problems
19-Sep-2016
Collect Packet Captures on Windows Client and Server OS
25-Apr-2024
Configure PCCE Local Authorization
21-Apr-2020
Enhance Database Performance for Contact Center UCCE/PCCE
30-Jan-2023
Exchange Self-Signed Certificates in a PCCE Solution
14-Jul-2022
Packaged Contact Center Enterprise (PCCE) 11.5 Deployment Errors On VM Hosts Screen
25-May-2017
Troubleshoot PCCE - How to Restore FQDN of Finesse and CUIC in Inventory Page
20-Jan-2021
Troubleshoot CVP on SPOG that Shows Out of Sync
27-May-2020
Troubleshoot Certificate Exchange Between CVP 12.5 and PCCE 12.0
21-Apr-2020
Troubleshoot PCCE 12.0 SPOG File Transfer Failure
27-May-2020
Troubleshoot PCCE Unable To Connect To SideA Or SideB Vmware ESXi Host
08-May-2019
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