Cisco Unified Communications Manager IM & Presence Service
| Overview | Product Overview |
|---|---|
| Product Type | Unified Communications Applications |
| Status | Available Order |
| Series Release Date | 27-FEB-2006 |
- US/Canada 800-553-2447
- Worldwide Support Phone Numbers
- All Tools
Feedback
Feedback-
- Unified Communications Manager IM and Presence Service 15
Status: Available | Release Date: 16-Oct-2023
- Unified Communications Manager IM and Presence Service Version 14
Status: Available | Release Date: 24-Mar-2021
- Unified Communications Manager IM and Presence Service Version 12.5
Status: Available | Release Date: 22-Jan-2019
- Unified Communications Manager IM and Presence Service Version 12.0
Status: End of Support | End-of-Support Date: 31-Aug-2023
- Unified Communications Manager IM and Presence Service Version 11.5
Status: Available | Release Date: 08-Jun-2016
-
Top Search Results
Key Information
Customers Also Viewed
Saved Content
-
You can now save documents for easier access and future use. Saved documents for this product will be listed here, or visit the My Saved Content page to view and manage all saved content from across Cisco.com.
Log in to see your Saved Content.
Recent Security Notices
- 06-Nov-2024
- 09-Sep-2024
- 03-Apr-2024
- 24-Jan-2024
- 19-Dec-2023
Document Categories
-
Data Sheets and Product Information
- Cisco Unified Communications Manager IM and Presence Service 10.0 Data Sheet
- Cisco Unified Communications Manager IM and Presence Service 9.0 Data Sheet
- Cisco Unified Presence 8.5 Data Sheet
- Cisco Unified Presence 8.0
- Cisco Unified Presence 8.6
Data Sheets
-
English
- End-of-Sale and End-of-Life Announcement for the Cisco Version 12.5 of On-premises Calling applications (including Cisco Unified Communications Manager) and associated On-premises Flex subscriptions
- End-of-Sale and End-of-Life Announcement for the Version 11.5 Software of Cisco Unified Communications Manager, Cisco Emergency Responder, Cisco Unity Connection and associated On-Premises and Hosted Flex subscription
- End-of-Life Announcement for Cisco Unified Communications Manager IM and Presence Service Software Version 12.0
- End-of-Sale and End-of-Life Announcement for the Cisco Unified Presence Version 8.6
- End-of-Sale and End-of-Life Announcement for the Cisco Unified Presence Version 8.5
- End-of-Sale and End-of-Life Announcement for the Cisco Unified Presence Version 8.0
- End-of-Sale and End-of-Life Announcement for the Cisco Unified Presence SIP Proxy Mode Support for Cisco Unified Customer Voice Portal
- End-of-Sale and End-of-Life Announcement for the Cisco Unified Presence 8.0 MCS 7825 Preloaded Server
- End-of-Sale and End-of-Life Announcement for the Cisco Unified Presence Version 6.0
- End-of-Sale and End-of-Life Announcement for the Cisco MCS 7825-H3 and 7825-I3 Preloaded HP and IBM Servers for Cisco Unified Presence
- Change in Product Part Number Announcement for the Cisco Unified Presence UCSS-UPS Codes
- EoS/EoL for the Cisco Unified Presence Server 1.0
End-of-Life and End-of-Sale Notices
-
Security Notices
- Cisco Unified Communications Manager IM and Presence Service Bulletin for Calendar Integration with Office 365 Product Bulletin
- End-of-Life Announcement for Cisco Unified Communications Manager IM and Presence Service Software Version 12.0
Bulletins
-
Applicable to Multiple Releases
- Field Notice: FN74113 - Cisco Jabber, Webex, Unified Communications Manager IM & Presence Service, and Expressway Series Foreground Service Types on Android Affect Incoming Calls and Messages - Software Upgrade Recommended
- Field Notice: FN - 72120 - CUCM, SME, and IM&P: QuoVadis Root CA 2 Decommission Might Affect Incoming Calls to Cisco Jabber/WebEx (Android and iOS) - Workaround Provided
- Field Notice: FN - 70555 - Legacy VoIP Mode and iOS 13 Apple Push Notification Service Changes That Affect Cisco Jabber, Cisco Webex Teams, Cisco Unified Communications Manager and IM & Presence Service, and Cisco Expressway - Software Upgrade Recommended
- Field Notice: FN - 70511 - Cisco Unified Collaboration Products with VOS (RHEL), Call Home Certificate Will Expire on 2020-02-07 - Workaround Provided
-
Cisco Unified Communications Manager IM and Presence Service Ver 11.5
- Field Notice: FN - 70379 - Unified Communications Collaboration Platform(s) - Reboot of Node Results in Fatal Error - Software Upgrade Recommended
- Field Notice: FN - 64029 - Cisco Business Edition 6000/7000 Series, RAID Settings Cause Severe Performance Issues - Configuration Change Recommended
- Field Notice: FN - 70276 - Unified Communications Manager 11.5(X) Exhibits Slow GUI Page Response Times - Software Upgrade Recommended
- Field Notice: FN74092 - Cisco Unified Communications Manager and Unified Communications Manager IM & Presence Service Push Notifications May Not Work On or After March 29, 2024 - Configuration Change Recommended
- Field Notice: FN - 62676 - 2007 U.S. Daylight Saving Time Policy Changes for Cisco Unified Presence Server (CUPS)
- Field Notice: FN - 62952- New Zealand Daylight Saving Time Policy Change Effective September 2007 - for Cisco Unified Presence (CUP)
Field Notices
- Cisco Unified Communications Manager IM & Presence Service Information Disclosure Vulnerability
- Cisco Unified Communications Manager IM & Presence Service Cross-Site Scripting Vulnerability
- Cisco Unified Communications Products Remote Code Execution Vulnerability
- Multiple Cisco Unified Communications Products Unauthenticated API High CPU Utilization Denial of Service Vulnerability
- Cisco Unified Communications Products Cross-Site Scripting Vulnerability
- Cisco Unified Communications Manager IM & Presence Service Denial of Service Vulnerability
- Cisco Unified Communications Products Arbitrary File Read Vulnerability
- Cisco Unified Communications Products Cross-Site Scripting Vulnerability
- Cisco Unified Communications Products Cross-Site Scripting Vulnerability
- Cisco Unified Communications Products Access Control Vulnerability
- Cisco Unified Communications Manager IM & Presence Service SQL Injection Vulnerability
- Vulnerability in Spring Framework Affecting Cisco Products: March 2022
- Cisco Unified Communications Products Cross-Site Request Forgery Vulnerability
- Cisco Unified Communications Products Path Traversal Vulnerability
- Cisco Unified Communications Manager IM & Presence Service SQL Injection Vulnerabilities
Security Advisories, Responses and Notices
-
Release and Compatibility
-
Cisco Unified Communications Manager IM and Presence Service 15
-
Cisco Unified Communications Manager IM and Presence Service 12.5
-
Cisco Unified Communications Manager IM and Presence Service 12.0
-
Cisco Unified Communications Manager IM and Presence Service Ver 11.5
Compatibility Information
- Release Notes for Cisco Unified Communications Manager and the IM and Presence Service Release 15
- Release Notes for Cisco Unified Communications Manager and the IM and Presence Service, Release 14
- Release Notes for Cisco Unified Communications Manager Release 15SU1a and the IM and Presence Service Release 15SU1
- Release Notes for Cisco Unified Communications Manager and the IM and Presence Service Release 15SU2
- Release Notes for Cisco Unified Communications Manager and the IM and Presence Service Release 12.5(1)SU9
- Release Notes for Cisco Unified Communications Manager and the IM and Presence Service Release 14SU4a
- Release Notes for Cisco Unified Communications Manager Release 12.5(1)SU8a and the IM and Presence Service Release 12.5(1)SU8
- Release Notes for Cisco Unified Communications Manager and the IM and Presence Service, Release 14SU1
- Release Notes for Cisco Unified Communications Manager and the IM and Presence Service Release 14SU3
- Release Notes for Cisco Unified Communications Manager, Release 12.5(1)SU7a and the IM and Presence Service, Release 12.5(1)SU7
- Release Notes for Cisco Unified Communications Manager and the IM and Presence Service, Release 12.5(1)SU7
- Release Notes for Cisco Unified Communications Manager Release 14SU2 and the IM and Presence Service Release 14SU2a
- Release Notes for Cisco Unified Communications Manager and the IM and Presence Service, Release 12.5(1)SU5
- Release Notes for Cisco Unified Communications Manager and the IM and Presence Service, Release 12.5(1)SU6
- Release Notes for Cisco Unified Communications Manager and the IM and Presence Service, Release 11.5(1)SU9—SU11
Release Notes
-
-
Reference
-
Cisco Unified Communications Manager IM and Presence Service 12.5
- Command Line Interface Reference Guide for Cisco Unified Communications Solutions, Release 12.5(1)
- Command Line Interface Reference Guide for Cisco Unified Communications Solutions, Release 12.5(1)SU3
- Command Line Interface Reference Guide for Cisco Unified Communications Solutions, Release 12.5(1)SU2
-
Cisco Unified Communications Manager IM and Presence Service 12.0
-
Cisco Unified Communications Manager IM and Presence Service Ver 11.5
- Command Line Interface Reference Guide for Cisco Unified Communications Solutions, Release 11.5(1)
- Command Line Interface Reference Guide for Cisco Unified Communications Solutions, Release 11.5(1)SU8
- Command Line Interface Reference Guide for Cisco Unified Communications Solutions, Release 11.5(1)SU3
Command References
-
Cisco Unified Communications Manager IM and Presence Service 15
-
Cisco Unified Communications Manager IM and Presence Service 14
-
Cisco Unified Communications Manager IM and Presence Service 12.5
-
Cisco Unified Communications Manager IM and Presence Service Ver 11.5
Documentation Roadmaps
- Cisco IM & Presences External Databases Best Practices (PDF - 124 KB)
Technical References
-
-
Design
-
Cisco Unified Communications Manager IM and Presence Service 12.0
-
Cisco Unified Communications Manager IM and Presence Service Ver 11.5
Design Guides
-
-
Install and Upgrade
-
Cisco Unified Communications Manager IM and Presence Service 15
-
Cisco Unified Communications Manager IM and Presence Service 14
- Upgrade and Migration Guide for Cisco Unified Communications Manager and the IM and Presence Service, Release 14
- Upgrade and Migration Guide for Cisco Unified Communications Manager and the IM and Presence Service, Release 14SU3 and SU4
- Installation Guide for Cisco Unified Communications Manager and the IM and Presence Service, Release 14SU2
- Installation Guide for Cisco Unified Communications Manager and the IM and Presence Service, Release 14
-
Cisco Unified Communications Manager IM and Presence Service 12.5
- Installation Guide for Cisco Unified Communications Manager and the IM and Presence Service, Release 12(1)SU5
- Installation Guide for Cisco Unified Communications Manager and the IM and Presence Service, Release 12.5(1)SU6
- Upgrade and Migration Guide for Cisco Unified Communications Manager and the IM and Presence Service, Release 12.5(1)
- Upgrade and Migration Guide for Cisco Unified Communications Manager and the IM and Presence Service, Release 12.5(1)SU7
- Upgrade and Migration Guide for Cisco Unified Communications Manager and the IM and Presence Service, Release 12.5(1)SU6
- Installation Guide for Cisco Unified Communications Manager and the IM and Presence Service, Release 12.5(1)
-
Cisco Unified Communications Manager IM and Presence Service 12.0
-
Cisco Unified Communications Manager IM and Presence Service Ver 11.5
- Installing Cisco Unified Presence Server Release 1.0(3) (Updated 1/17/2007)
- Installing Cisco Unified Presence Server Release 1.0(2)
Install and Upgrade Guides
-
-
Configuration
-
Cisco Unified Communications Manager IM and Presence Service Ver 11.5
- Configure Cisco Jabber in Phone Mode for Contacts
- Update Unified IM and Presence (IM&P) Server Name From Hostname to Fully Qualified Domain Name (FQDN)
- How to Utilize BAT to Update Cisco Jabber Contact List
- Configure CA Signed Certificate via CLI in Cisco Voice Operating System (VOS)
- Integrate SocialMiner with Cisco Unified Presence Servers (CUPS) to send IM Notification for WebChat
- Upgrade CUCM/CUC/CUPS with Prime Collaboration Deployment
- Enable SAML SSO for Jabber Clients Configuration Example
- Configure SAML SSO Setup with Kerberos Authentication
- Configure DNS SRV in CUCM for IM & Presence Service
- XMPP Federation Between CUPS and Other Servers
Configuration Examples and TechNotes
- Instant Messaging Compliance for the IM and Presence Service
- Configuration and Administration of the IM and Presence Service, Release 15 and SUs
- Database Setup Guide for the IM and Presence Service, Release 15 and SUs
- Microsoft Outlook Calendar Integration for the IM and Presence Service, Release 15 and SUs
- Push Notifications Deployment Guide
- Interdomain Federation Guide for the IM and Presence Service, Release 15
- System Configuration Guide for Cisco Unified Communications Manager, Release 11.5(1)
- Microsoft Outlook Calendar Integration for the IM and Presence Service, Release 12.5(1)SU2 to 12.5(1)SU8
- Interdomain Federation Guide for the IM and Presence Service, Release 14 and SUs
- Configuration and Administration of the IM and Presence Service, Release 14 and SUs
- Database Setup Guide for the IM and Presence Service, Release 14 and SUs
- Microsoft Outlook Calendar Integration for the IM and Presence Service, Release 14 and SUs
- Configuration and Administration of the IM and Presence Service, Release 12.5(1)
- Configuration and Administration of the IM and Presence Service, Release 12.5(1)SU2
- Configuration and Administration of the IM and Presence Service, Release 12.5(1)SU1
Configuration Guides
-
Cisco Unified Communications Manager IM and Presence Service Ver 11.5
Programming Guides
-
-
Maintain and Operate
-
Cisco Unified Communications Manager IM and Presence Service Ver 11.5
-
Cisco Unified Presence Version 1.0
End-User Guides
- Administration Guide for Cisco Unified Communications Manager, Release 12.5(1)
- Administration Guide for Cisco Unified Communications Manager, Release 15 and SUs
- Cisco Unified Real-Time Monitoring Tool Administration Guide, Release 12.5(1)
- Administration Guide for Cisco Unified Communications Manager, Release 12.5(1)SU6 and 12.5(1)SU7
- Administration Guide for Cisco Unified Communications Manager, Release 14 and SUs
- Administration Guide for Cisco Unified Communications Manager, Release 12.5(1)SU4
- Administration Guide for Cisco Unified Communications Manager, Release 12.5(1)SU3
- Changing the IP Address and Hostname for Cisco Unified Communications Manager and IM and Presence Service, Release 12.5(1)
- Changing IP Address and Hostname for Cisco Unified Communications Manager and IM and Presence Service, Release 11.5(1)
- Cisco Unified Real-Time Monitoring Tool Administration Guide, Release 12.5(1)SU1
- Administration Guide for Cisco Unified Communications Manager and IM and Presence Service, Release 11.5(1)SU10
- Administration Guide for Cisco Unified Communications Manager and IM and Presence Service Release 11.5(1)
- Administration Guide for Cisco Unified Communications Manager and IM and Presence Service, Release 12.0(1)
- Administration Guide for Cisco Unified Communications Manager and IM and Presence Service, Release 11.5(1)SU1
- Security Guide for Cisco Unified Communications Manager, Release 11.5(1)SU1
Maintain and Operate Guides
-
-
Troubleshooting
- IM and Presence and ECDSA certificate Questions and Answers
- Unified Presence Server FAQ: How do you migrate contact lists from Cisco Unified Presence Server Release 8.x to Release 9.x with use of the Bulk Administration Tool?
Support FAQ
-
Applicable to Multiple Releases
-
Cisco Unified Communications Manager IM and Presence Service 14
-
Cisco Unified Communications Manager IM and Presence Service 12.5
-
Cisco Unified Communications Manager IM and Presence Service 12.0
- Troubleshoot​ APNS "400 bad request" Errors
- Recover from Ungraceful Shutdowns on VOS
- Troubleshoot Missing DRF Components in the IM&P Server Nodes
- Troubleshoot NTP on IM&P
- Troubleshoot IM&P Inter-Clustering Issues Caused by DNS Misconfiguration
- Troubleshoot Duplicated Users Alerts on IM&P Server
- Troubleshoot IM&P Services Displayed as "Unknown" in the Presence Topology
- Reinstall IM&P Cluster Nodes Version 10.0 and Later
- Troubleshoot Zombie/Defunct Processes in UC Servers
- Troubleshoot Jabber Login Failure after Unified IM and Presence (IM&P) Domain Change or IM Address Scheme
- How to Move the PostgreSQL Database Between Inter-Cluster Peers in IM & Presence (IM&P)
- Troubleshoot Unified Communications (UC), Non-UC, and Third-Party Virtual Machines (VMs) Co-residency
- Troubleshoot Cisco VOS Based Finesse Server With CLI
- Troubleshoot the Cisco Unified Presence Server (CUPS) and Cisco Unified Personal Communicator (CUPC)
Troubleshooting TechNotes
-
Log in to see available downloads.
-
