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Unified Communications
Cisco Unified Communications Manager IM & Presence Service
Cisco Unified Communications Manager IM and Presence Service 12.5
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Cisco Unified Communications Manager IM & Presence Service
Overview
Product Overview
Product Type
Unified Communications Applications
Status
Available
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Release Date
22-JAN-2019
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Recent Security Notices
03-Apr-2024
Security Advisory: Cisco Unified Communications Manager IM & Presence Service Cross-Site Scripting Vulnerability
05-Mar-2024
Field Notice: FN74113 - Cisco Jabber, Webex, Unified Communications Manager IM & Presence Service, and Expressway Series Foreground Service Types on Android 14 Affect Incoming Calls and Messages - Software Upgrade Recommended
24-Jan-2024
Security Advisory: Cisco Unified Communications Products Remote Code Execution Vulnerability
19-Dec-2023
Field Notice: FN74092 - Cisco Unified Communications Manager and Unified Communications Manager IM & Presence Service Push Notifications May Not Work On or After March 29, 2024 - Configuration Change Recommended
04-Oct-2023
Security Advisory: Multiple Cisco Unified Communications Products Unauthenticated API High CPU Utilization Denial of Service Vulnerability
Document Categories
Configuration
Data Sheets and Product Information
Install and Upgrade
Maintain and Operate
Reference
Release and Compatibility
Security Notices
Troubleshooting
See also:
Translated End-User Guides
Data Sheets and Product Information
Data Sheets
Cisco Unified Communications Manager IM and Presence Service 10.0 Data Sheet
10-Apr-2017
Cisco Unified Communications Manager IM and Presence Service 9.0 Data Sheet
03-Feb-2016
Cisco Unified Presence 8.6
07-Aug-2014
Cisco Unified Presence 8.5 Data Sheet
25-Jan-2016
Cisco Unified Presence 8.0
20-Jan-2016
End-of-Life and End-of-Sale Notices
English
End-of-Sale and End-of-Life Announcement for the Cisco Version 12.5 of On-premises Calling applications (including Cisco Unified Communications Manager) and associated On-premises Flex subscriptions
02-Mar-2023
End-of-Sale and End-of-Life Announcement for the Version 11.5 Software of Cisco Unified Communications Manager, Cisco Emergency Responder, Cisco Unity Connection and associated On-Premises and Hosted Flex subscription
15-Dec-2020
End-of-Sale and End-of-Life Announcement for the Cisco Unified Presence Version 8.6
15-Jan-2014
End-of-Sale and End-of-Life Announcement for the Cisco Unified Presence Version 8.5
22-Dec-2011
End-of-Sale and End-of-Life Announcement for the Cisco Unified Presence Version 8.0
14-Nov-2011
End-of-Sale and End-of-Life Announcement for the Cisco Unified Presence SIP Proxy Mode Support for Cisco Unified Customer Voice Portal
02-Sep-2011
End-of-Sale and End-of-Life Announcement for the Cisco Unified Presence 8.0 MCS 7825 Preloaded Server
28-Jun-2010
End-of-Sale and End-of-Life Announcement for the Cisco Unified Presence Version 6.0
15-Jan-2010
End-of-Sale and End-of-Life Announcement for the Cisco MCS 7825-H3 and 7825-I3 Preloaded HP and IBM Servers for Cisco Unified Presence
20-Feb-2009
Change in Product Part Number Announcement for the Cisco Unified Presence UCSS-UPS Codes
03-Feb-2009
EoS/EoL for the Cisco Unified Presence Server 1.0
30-Nov-2007
Security Notices
Bulletins
Cisco Unified Communications Manager IM and Presence Service Bulletin for Calendar Integration with Office 365 Product Bulletin
20-Feb-2020
End-of-Life Announcement for Cisco Unified Communications Manager IM and Presence Service Software Version 12.0
17-Feb-2020
Field Notices
Cisco Unified Communications Manager IM and Presence Service 12.5
Field Notice: FN74113 - Cisco Jabber, Webex, Unified Communications Manager IM & Presence Service, and Expressway Series Foreground Service Types on Android 14 Affect Incoming Calls and Messages - Software Upgrade Recommended
05-Mar-2024
Field Notice: FN - 72120 - CUCM, SME, and IM&P: QuoVadis Root CA 2 Decommission Might Affect Incoming Calls to Cisco Jabber/WebEx (Android and iOS) - Workaround Provided
25-Feb-2022
Field Notice: FN - 70555 - Legacy VoIP Mode and iOS 13 Apple Push Notification Service Changes That Affect Cisco Jabber, Cisco Webex Teams, Cisco Unified Communications Manager and IM & Presence Service, and Cisco Expressway - Software Upgrade Recommended
03-Mar-2021
Field Notice: FN - 70511 - Cisco Unified Collaboration Products with VOS (RHEL), Call Home Certificate Will Expire on 2020-02-07 - Workaround Provided
04-Feb-2020
Field Notice: FN74092 - Cisco Unified Communications Manager and Unified Communications Manager IM & Presence Service Push Notifications May Not Work On or After March 29, 2024 - Configuration Change Recommended
19-Dec-2023
Field Notice: FN - 62676 - 2007 U.S. Daylight Saving Time Policy Changes for Cisco Unified Presence Server (CUPS)
31-Oct-2007
Field Notice: FN - 62952- New Zealand Daylight Saving Time Policy Change Effective September 2007 - for Cisco Unified Presence (CUP)
27-Sep-2007
Security Advisories, Responses and Notices
Most Recent
Cisco Unified Communications Manager IM & Presence Service Cross-Site Scripting Vulnerability
03-Apr-2024
Cisco Unified Communications Products Remote Code Execution Vulnerability
24-Jan-2024
Multiple Cisco Unified Communications Products Unauthenticated API High CPU Utilization Denial of Service Vulnerability
04-Oct-2023
Cisco Unified Communications Products Cross-Site Scripting Vulnerability
16-Aug-2023
Cisco Unified Communications Manager IM & Presence Service Denial of Service Vulnerability
07-Jun-2023
Cisco Unified Communications Products Arbitrary File Read Vulnerability
06-Jul-2022
Cisco Unified Communications Products Cross-Site Scripting Vulnerability
06-Jul-2022
Cisco Unified Communications Products Cross-Site Scripting Vulnerability
06-Jul-2022
Cisco Unified Communications Products Access Control Vulnerability
06-Jul-2022
Cisco Unified Communications Manager IM & Presence Service SQL Injection Vulnerability
20-Apr-2022
Vulnerability in Spring Framework Affecting Cisco Products: March 2022
01-Apr-2022
Cisco Unified Communications Products Cross-Site Request Forgery Vulnerability
03-Nov-2021
Cisco Unified Communications Products Path Traversal Vulnerability
03-Nov-2021
Cisco Unified Communications Manager IM & Presence Service SQL Injection Vulnerabilities
05-May-2021
Cisco Unified Communications Products Remote Code Execution Vulnerability
07-Apr-2021
View all documentation of this type
Release and Compatibility
Compatibility Information
Cisco Unified Communications Manager IM and Presence Service 12.5
Compatibility Matrix for Cisco Unified Communications Manager and the IM and Presence Service, Release 12.5(X)
23-Jul-2024
Release Notes
Cisco Unified Communications Manager IM and Presence Service 12.5
Release Notes for Cisco Unified Communications Manager Release 12.5(1)SU8a and the IM and Presence Service Release 12.5(1)SU8
30-Aug-2023
Release Notes for Cisco Unified Communications Manager and the IM and Presence Service Release 12.5(1)SU9
23-Jul-2024
Release Notes for Cisco Unified Communications Manager and the IM and Presence Service, Release 12.5(1)
20-Mar-2020
Release Notes for Cisco Unified Communications Manager and the IM and Presence Service, Release 12.5(1)SU7
19-Jan-2023
Release Notes for Cisco Unified Communications Manager and the IM and Presence Service, Release 12.5(1)SU6
16-Jun-2022
Release Notes for Cisco Unified Communications Manager and the IM and Presence Service, Release 12.5(1)SU5
16-Jun-2022
Release Notes for Cisco Unified Communications Manager and the IM and Presence Service, Release 12.5(1)SU4
22-Feb-2021
Release Notes for Cisco Unified Communications Manager and the IM and Presence Service, Release 12.5(1)SU3
12-Dec-2020
Release Notes for Cisco Unified Communications Manager and the IM and Presence Service, Release 12.5(1)SU2
12-Dec-2020
Release Notes for Cisco Unified Communications Manager and the IM and Presence Service, Release 12.5(1)SU1
12-Dec-2020
Release Notes for Cisco Unified Communications Manager, Release 12.5(1)SU7a and the IM and Presence Service, Release 12.5(1)SU7
30-Jan-2023
Release Notes for the Cisco Unified Presence Server Release 1.0(3)
16-Nov-2006
(PDF - 329 KB)
Reference
Command References
Cisco Unified Communications Manager IM and Presence Service 12.5
Command Line Interface Reference Guide for Cisco Unified Communications Solutions, Release 12.5(1)
27-Feb-2024
Command Line Interface Reference Guide for Cisco Unified Communications Solutions, Release 12.5(1)SU3
03-Oct-2023
Command Line Interface Reference Guide for Cisco Unified Communications Solutions, Release 12.5(1)SU2
03-Oct-2023
Documentation Roadmaps
Cisco Unified Communications Manager IM and Presence Service 12.5
Documentation Guide for Cisco Unified Communications Manager and IM and Presence Service, Release 12.5(1)
23-Jul-2024
Technical References
Cisco IM & Presences External Databases Best Practices
13-Jun-2016
(PDF - 124 KB)
Install and Upgrade
Install and Upgrade Guides
Cisco Unified Communications Manager IM and Presence Service 12.5
Installation Guide for Cisco Unified Communications Manager and the IM and Presence Service, Release 12(1)SU5
12-Jul-2024
Installation Guide for Cisco Unified Communications Manager and the IM and Presence Service, Release 12.5(1)
04-Oct-2021
Installation Guide for Cisco Unified Communications Manager and the IM and Presence Service, Release 12.5(1)SU6
12-Jul-2024
Upgrade and Migration Guide for Cisco Unified Communications Manager and the IM and Presence Service, Release 12.5(1)
22-Aug-2023
Upgrade and Migration Guide for Cisco Unified Communications Manager and the IM and Presence Service, Release 12.5(1)SU7
22-Aug-2023
Upgrade and Migration Guide for Cisco Unified Communications Manager and the IM and Presence Service, Release 12.5(1)SU6
22-Aug-2023
Installing Cisco Unified Presence Server Release 1.0(3) (Updated 1/17/2007)
21-Feb-2007
Installing Cisco Unified Presence Server Release 1.0(2)
29-Aug-2006
Configuration
Configuration Examples and TechNotes
Configure CA Signed Certificate via CLI in Cisco Voice Operating System (VOS)
01-Dec-2016
Configure Cisco Jabber in Phone Mode for Contacts
05-Jan-2022
Configure DNS SRV in CUCM for IM & Presence Service
20-Nov-2014
Configure SAML SSO Setup with Kerberos Authentication
21-Jan-2015
Enable SAML SSO for Jabber Clients Configuration Example
23-Jan-2015
How to Utilize BAT to Update Cisco Jabber Contact List
14-Sep-2017
Integrate SocialMiner with Cisco Unified Presence Servers (CUPS) to send IM Notification for WebChat
18-Mar-2016
Update Unified IM and Presence (IM&P) Server Name From Hostname to Fully Qualified Domain Name (FQDN)
16-Jan-2018
Upgrade CUCM/CUC/CUPS with Prime Collaboration Deployment
29-Jan-2015
XMPP Federation Between CUPS and Other Servers
06-Sep-2013
Configuration Guides
Cisco Unified Communications Manager IM and Presence Service 12.5
Configuration and Administration of the IM and Presence Service, Release 12.5(1)
09-Dec-2020
Configuration and Administration of the IM and Presence Service, Release 12.5(1)SU2
09-Dec-2020
Configuration and Administration of the IM and Presence Service, Release 12.5(1)SU1
09-Dec-2020
Database Setup Guide for the IM and Presence Service, Release 12.5(1)
28-Aug-2020
Database Setup Guide for the IM and Presence Service, Release 12.5(1)SU2
28-Aug-2020
Database Setup Guide for the IM and Presence Service, Release 12.5(1)SU1
28-Aug-2020
Instant Messaging Compliance for the IM and Presence Service
29-Feb-2024
Jabber for Everyone Quick Start Guide
09-Dec-2019
Microsoft Outlook Calendar Integration for the IM and Presence Service, Release 12.5(1)
21-Mar-2019
Microsoft Outlook Calendar Integration for the IM and Presence Service, Release 12.5(1)SU2 to 12.5(1)SU8
03-Aug-2023
Partitioned Intradomain Federation Guide for the IM and Presence Service
17-Jan-2019
Push Notifications Deployment Guide
20-Aug-2024
Remote Call Control with Microsoft Lync Server for IM and Presence Service, Release 12.5(1)
24-Jan-2019
Cisco Unified Communications XMPP Federation using IM and Presence or VCS
15-Dec-2014
(PDF - 1 MB)
Maintain and Operate
End-User Guides
Cisco Unified Presence Version 1.0
Cisco IP Phone Messenger for Cisco Unified Presence Server Release 1.0(3)
16-Nov-2006
(PDF - 266 KB)
Cisco Unified IP Phone Messenger User Guide, Release 1.0(1)
27-Jan-2006
Maintain and Operate Guides
Cisco Unified Communications Manager IM and Presence Service 12.5
Administration Guide for Cisco Unified Communications Manager, Release 12.5(1)
31-Mar-2022
Administration Guide for Cisco Unified Communications Manager, Release 12.5(1)SU6 and 12.5(1)SU7
02-Jul-2024
Administration Guide for Cisco Unified Communications Manager, Release 12.5(1)SU4
13-Feb-2024
Administration Guide for Cisco Unified Communications Manager, Release 12.5(1)SU3
13-Feb-2024
Changing the IP Address and Hostname for Cisco Unified Communications Manager and IM and Presence Service, Release 12.5(1)
13-Feb-2024
Cisco Unified Real-Time Monitoring Tool Administration Guide, Release 12.5(1)
13-Oct-2021
Cisco Unified Serviceability Administration Guide, Release 12.5(1)
14-Jan-2020
Cisco Unified Communications Operating System Administration Guide For Cisco Unified Presence Server Release 1.0(3)
20-Feb-2007
Cisco Unified Communications Operating System Administration Guide, Release 1.0(1)
11-May-2006
Cisco Unified Presence Server Administration Guide, Release 1.0(2)
01-May-2006
Cisco Unified Presence Server Serviceability Administration Guide, Release 1.0(2)
18-Aug-2006
Cisco Unified Presence Server Serviceability Administration Guide, Release 1.0(1)
11-May-2006
Cisco Unified Real-Time Monitoring Tool Administration Guide, Release 12.5(1)SU1
12-Oct-2021
Disaster Recovery System Administration Guide for Cisco Unified Presence Server Release 1.0(3)
16-Nov-2006
(PDF - 304 KB)
Troubleshooting
Support FAQ
IM and Presence and ECDSA certificate Questions and Answers
14-Sep-2017
Unified Presence Server FAQ: How do you migrate contact lists from Cisco Unified Presence Server Release 8.x to Release 9.x with use of the Bulk Administration Tool?
26-Jun-2013
Troubleshooting TechNotes
Cisco Unified Communications Manager IM and Presence Service 12.5
Decommission IM and Presence nodes
17-Jan-2024
Troubleshoot Services that Do Not Start on IM&P
11-Jul-2023
How to Move the PostgreSQL Database Between Inter-Cluster Peers in IM & Presence (IM&P)
14-Sep-2017
Recover from Ungraceful Shutdowns on VOS
25-Sep-2023
Reinstall IM&P Cluster Nodes Version 10.0 and Later
27-Oct-2021
Troubleshoot Cisco VOS Based Finesse Server With CLI
14-Feb-2017
Troubleshoot Duplicated Users Alerts on IM&P Server
03-Nov-2021
Troubleshoot IM&P Inter-Clustering Issues Caused by DNS Misconfiguration
03-Dec-2021
Troubleshoot IM&P Services Displayed as "Unknown" in the Presence Topology
02-Nov-2021
Troubleshoot Jabber Login Failure after Unified IM and Presence (IM&P) Domain Change or IM Address Scheme
11-Aug-2019
Troubleshoot Missing DRF Components in the IM&P Server Nodes
01-Feb-2023
Troubleshoot NTP on IM&P
18-Oct-2022
Troubleshoot Unified Communications (UC), Non-UC, and Third-Party Virtual Machines (VMs) Co-residency
19-May-2017
Troubleshoot Zombie/Defunct Processes in UC Servers
10-Feb-2021
Troubleshoot the Cisco Unified Presence Server (CUPS) and Cisco Unified Personal Communicator (CUPC)
11-Apr-2012
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