Cisco Packaged Contact Center Enterprise 12.6(1)

資料表

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• Cisco Contact Center Enterprise 12.6 Data Sheet 11-Jun-2023
• Cisco Packaged Contact Center Enterprise 11.5 Data Sheet 04-Mar-2019
• Cisco Contact Center Enterprise 11.6 Product Line Data sheet 25-Aug-2017
• Cisco Packaged Contact Center Enterprise 11.0 Data Sheet 11-Sep-2015

產品停產與終止銷售通知

English

• End-of-Sale and End-of-Life Announcement for the Perpetual Licensing for Cisco Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and HCS for Contact Center - Replaced by Flex Contact Center 31-Jan-2022
• End-of-Sale and End-of-Life Announcement for the Cisco FLEX Subscription v12.0 for Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and Hosted Collaboration Solution for Contact Center 04-Jun-2021
• End-of-Sale and End-of-Life Announcement for the Cisco FLEX Subscription 11.x for Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and Hosted Collaboration Solution for Contact Center 04-Jun-2021
• End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, Cisco Unified Intelligent Contact Management Enterprise, and Cisco HCS for Contact Center 11.6 12-Mar-2020
• End-of-Sale and End-of-Life Announcement for the Cisco Country-specific Unified Contact Center Enterprise, Packaged Contact Center Enterprise, and Cisco Voice Portal Offers 27-Jan-2020
• End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, and Cisco Unified Intelligent Contact Management Enterprise 10.5 05-Jan-2018
• End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, and Cisco Unified Intelligent Contact Management Enterprise 11.0 01-Aug-2018
• End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, and Cisco Unified Intelligent Contact Management Enterprise 10.0 31-May-2016
• End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, Cisco Unified Intelligent Contact Management Enterprise, and Hosted Editions 9.0 29-Sep-2014

欄位聲明

• Field Notice: FN - 72590 - Cloud Connect Is Unable to Check for and Download New Software Due to DevHub Authentication Token Expiration - Workaround Provided 23-Aug-2023

安全建議、回應和注意事項

• Cisco Finesse Web-Based Management Interface Vulnerabilities 05-Jun-2024
• Cisco Unified Communications Products Remote Code Execution Vulnerability 24-Jan-2024
• Cisco Finesse Reverse Proxy VPN-less Access to Finesse Desktop Denial of Service Vulnerability 01-Mar-2023
• Cisco Unified Intelligence Center Reflected Cross-Site Scripting Vulnerability 11-Jan-2023
• Cisco Finesse Open Redirect Vulnerability 25-May-2021
• Cisco Finesse Cross-Site Scripting Vulnerabilities 25-May-2021
• Multiple Vulnerabilities in Cisco Packaged Contact Center Enterprise 05-Sep-2018

兼容性資料

Cisco Packaged Contact Center Enterprise 12.6(1)

• Contact Center Enterprise Solution Compatibility Matrix, Release 12.6(x) 16-May-2024

發佈通知

Cisco Packaged Contact Center Enterprise 12.6(1)

• Release Notes for Cisco Contact Center Enterprise Solutions Release 12.6(1) 14-May-2021

文件藍圖

Cisco Packaged Contact Center Enterprise 12.6(1)

• Cisco Packaged Contact Center Enterprise Documentation Guide, Release 12.6(1) 11-May-2021

技術參考

Cisco Packaged Contact Center Enterprise 12.6(1)

• Deployment Of Oracle® Enterprise Session Router SIP Proxy in Contact Center Enterprise Solution 11-Apr-2023 (PDF - 1 MB)
• Solution Design Guide for Cisco Packaged Contact Center Enterprise Release 12-6-1 25-Apr-2024
• Solution Design Guide for Cisco Packaged Contact Center Enterprise, Release 12.6(1) 14-May-2021

安裝和升級指南

Cisco Packaged Contact Center Enterprise 12.6(1)

• Cisco Packaged Contact Center Enterprise Installation and Upgrade Guide, Release 12.6(1) 14-May-2021

配置示例和技術筆記

Cisco Packaged Contact Center Enterprise 12.6(1)

• 在PCCE 12.6解決方案中交換自簽名證書 28-Jul-2023
• 配置UCCE的協調 11-Oct-2022

配置指南

Cisco Packaged Contact Center Enterprise 12.6(1)

• Port Utilization Guide for Cisco Unified Contact Center Solutions, Release 12.6(1) 14-May-2021

特色指南

Cisco Packaged Contact Center Enterprise 12.6(1)

• Cisco Packaged Contact Center Enterprise Features Guide, Release 12.6(1) 14-May-2021

維護和運作指南

Cisco Packaged Contact Center Enterprise 12.6(1)

• Cisco Packaged Contact Center Enterprise Administration and Configuration Guide, Release 12.6(1) 21-Aug-2023
• Cisco Packaged Contact Center Enterprise Reporting User Guide, Release 12.6(1) 03-Feb-2020

Support FAQ

Cisco Packaged Contact Center Enterprise 12.6(1)

• 瞭解對使用CentOS的聯絡中心元件的支援 30-Apr-2024

疑難排解技術筆記

Cisco Packaged Contact Center Enterprise 12.6(1)

• 使用CCE調配Google CCAI混合服務 07-May-2024
• 在PCCE環境中配置即時資料並排除其故障 05-Aug-2024
• 對CCE管理門戶上出現的配置問題進行故障排除。 30-Jan-2023