Progiciel Contact Center Enterprise Cisco

Feuilles de données et informations sur les produits

Avis de fin de vie et de fin de commercialisation

• English

  • End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, Cisco Unified Intelligent Contact Management Enterprise, and Hosted Editions 9.0 29-Sep-2014

• French - Canadian

  • Annonce d’arrêt de commercialisation et de fin de vie de Perpetual Licensing for Cisco Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and HCS for Contact Center - Replaced by Flex Contact Center 31-Jan-2022
  • Annonce d’arrêt de commercialisation et de fin de vie de Cisco FLEX Subscription v12.0 for Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and Hosted Collaboration Solution for Contact Center 25-Jan-2021
  • Annonce d’arrêt de commercialisation et de fin de vie de Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, Cisco Unified Intelligent Contact Management Enterprise, and Cisco HCS for Contact Center 11.6 20-Mar-2020
  • Annonce d’arrêt de commercialisation et de fin de vie de Cisco Country-specific Unified Contact Center Enterprise, Packaged Contact Center Enterprise, and Cisco Voice Portal Offers 27-Jan-2020
  • Annonce d’arrêt de commercialisation et de fin de vie de Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, and Cisco Unified Intelligent Contact Management Enterprise 10.5 05-Jan-2018
  • Annonce d’arrêt de commercialisation et de fin de vie de Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, and Cisco Unified Intelligent Contact Management Enterprise 11.0 01-Aug-2018
  • Annonce d’arrêt de commercialisation et de fin de vie de Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise et Cisco Unified Intelligent Contact Management Enterprise 10.0 31-May-2016
• End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, Cisco Unified Intelligent Contact Management Enterprise, and Cisco HCS for Contact Center 12.0 25-Jan-2021
• Annonce d’arrêt de commercialisation et de fin de vie de Cisco FLEX Subscription 11.x for Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and Hosted Collaboration Solution for Contact Center 25-Jan-2021

Fiches techniques

• .

  • Cisco Contact Center Enterprise 12.6 Data Sheet 11-Jun-2023
  • Cisco Packaged Contact Center Enterprise 11.5 Data Sheet 04-Mar-2019
  • Cisco Contact Center Enterprise 11.6 Product Line Data sheet 25-Aug-2017
  • Cisco Packaged Contact Center Enterprise 11.0 Data Sheet 11-Sep-2015

Notifications de sécurité

Avis de problème constaté

• Field Notice: FN - 72590 - Cloud Connect Is Unable to Check for and Download New Software Due to DevHub Authentication Token Expiration - Workaround Provided 23-Aug-2023

Conseils, mesures et avis de sécurité

• Cisco Finesse Web-Based Management Interface Vulnerabilities 05-Jun-2024
• Cisco Unified Communications Products Remote Code Execution Vulnerability 24-Jan-2024
• Cisco Finesse Reverse Proxy VPN-less Access to Finesse Desktop Denial of Service Vulnerability 01-Mar-2023
• Cisco Unified Intelligence Center Reflected Cross-Site Scripting Vulnerability 11-Jan-2023
• Cisco Finesse Open Redirect Vulnerability 25-May-2021
• Cisco Finesse Cross-Site Scripting Vulnerabilities 25-May-2021
• Multiple Vulnerabilities in Cisco Packaged Contact Center Enterprise 05-Sep-2018

Version et compatibilité

Informations de compatibilité

• Applicable to Multiple Releases

  • Contact Center Enterprise Solution Compatibility Matrix, Release 12.6(x) 16-May-2024
  • Contact Center Enterprise Solution Compatibility Matrix, Release 12.5(x) 14-Apr-2024

• Progiciel Contact Center Enterprise Cisco 12.0(1)

  • Contact Center Enterprise Solution Compatibility Matrix, Release 12.0(x) 19-Feb-2021

• Progiciel Contact Center Enterprise Cisco 11.6(1)

  • Packaged CCE Software Compatibility Matrix for 11.6(x) 25-Jul-2017

Notes de version

• Cisco Packaged Contact Center 11.6(2)

  • Release Notes for Packaged Contact Center Enterprise, Release 11.6(2) 28-Mar-2019

• Cisco Packaged Contact Center Enterprise 12.6(2)

  • Release Notes for Cisco Contact Center Enterprise Solutions, Release 12.6(2) 20-Sep-2023

• Cisco Packaged Contact Center Enterprise 12.6(1)

  • Release Notes for Cisco Contact Center Enterprise Solutions Release 12.6(1) 14-May-2021

• Cisco Packaged Contact Center Enterprise 12.5(2)

  • Release Notes for Packaged Contact Center Enterprise Solution Release 12.5(2) 16-Jan-2024
  • Release Notes for Packaged Contact Center Enterprise Solution, Release 12.5(2) 26-Jul-2022

• Cisco Packaged Contact Center Enterprise 12.5(1)

  • Release Notes for Packaged Contact Center Enterprise Solution, Release 12.5(1) 21-Jan-2020

• Progiciel Contact Center Enterprise Cisco 12.0(1)

  • Release Notes for Packaged Contact Center Enterprise Solution, Release 12.0(1) 21-Nov-2019

• Progiciel Contact Center Enterprise Cisco 11.6(1)

  • Release Notes for Packaged Contact Center Enterprise Solution Release 11.6(1) 14-Jun-2018

Référence

Informations de licence

• Cisco Packaged Contact Center 11.6(2)

  • Open Source Used In Cisco Unified Contact Center Enterprise Solutions 11.6(2) 28-Mar-2019 (PDF - 5 MB)
  • Open Source Used In Cisco CTI Object Server for Contact Center Enterprise Solutions 11.6(2) 28-Mar-2019 (PDF - 1 MB)

• Progiciel Contact Center Enterprise Cisco 12.0(1)

  • Open Source Used In Cisco Unified Contact Center Enterprise Solutions 12.0(1) 11-Jan-2019 (PDF - 26 MB)
  • Open Source Used In Cisco CTI Object Server for Contact Center Enterprise Solutions 12.0(1) 07-Jan-2019 (PDF - 1 MB)

• Progiciel Contact Center Enterprise Cisco 11.6(1)

  • Open Source Used In Cisco CTI Object Server for Contact Center Enterprise Solutions 11.6(1) 14-Aug-2017 (PDF - 1 MB)
  • Open Source Used In Cisco Unified Contact Center Enterprise Solutions 11.6(1) 02-Aug-2017 (PDF - 27 MB)

Plans de documentation

• Applicable to Multiple Releases

  • Cisco Packaged Contact Center Enterprise Documentation Guide, Release 12.5(1) and 12.5(2) 03-Apr-2019

• Cisco Packaged Contact Center Enterprise 12.6(2)

  • Cisco Packaged Contact Center Enterprise Documentation Guide, Release 12.6(2) 07-May-2023

• Cisco Packaged Contact Center Enterprise 12.6(1)

  • Cisco Packaged Contact Center Enterprise Documentation Guide, Release 12.6(1) 11-May-2021

• Progiciel Contact Center Enterprise Cisco 12.0(1)

  • Cisco Packaged Contact Center Enterprise Documentation Guide, Release 12.0(1) 11-Jan-2019

• Progiciel Contact Center Enterprise Cisco 11.6(1)

  • Cisco Packaged Contact Center Enterprise Documentation Guide, Release 11.6(1) 24-Aug-2017

Références techniques

• Applicable to Multiple Releases

  • Deployment Of Oracle® Enterprise Session Router SIP Proxy in Contact Center Enterprise Solution 11-Apr-2023 (PDF - 1 MB)

• Cisco Packaged Contact Center Enterprise 12.6(2)

  • Solution Design Guide for Cisco Packaged Contact Center Enterprise, Release 12.6(2) 28-Apr-2023

• Cisco Packaged Contact Center Enterprise 12.6(1)

  • Solution Design Guide for Cisco Packaged Contact Center Enterprise Release 12-6-1 25-Apr-2024
  • Solution Design Guide for Cisco Packaged Contact Center Enterprise, Release 12.6(1) 14-May-2021

• Cisco Packaged Contact Center Enterprise 12.5(2)

  • Solution Design Guide for Cisco Packaged Contact Center Enterprise, 12.5(1) & 12.5(2) 20-May-2021

• Cisco Packaged Contact Center Enterprise 12.5(1)

  • Solution Design Guide for Cisco Packaged Contact Center Enterprise, Release 12.5(1) 11-Mar-2024

• Progiciel Contact Center Enterprise Cisco 12.0(1)

  • Solution Design Guide for Cisco Packaged Contact Center Enterprise, Release 12.0 20-Nov-2019

• Progiciel Contact Center Enterprise Cisco 11.6(1)

  • Solution Design Guide for Cisco Packaged Contact Center Enterprise, Release 11.6 11-Jul-2019

Installation et mise à niveau

Guides d'installation et mise à niveau

• Applicable to Multiple Releases

  • Cisco Packaged Contact Center Enterprise Installation and Upgrade Guide, Release 12.5(1) and 12.5(2) 05-Feb-2020

• Cisco Packaged Contact Center Enterprise 12.6(2)

  • Cisco Packaged Contact Center Enterprise Installation and Upgrade Guide, Release 12.6(2) 28-Apr-2023

• Cisco Packaged Contact Center Enterprise 12.6(1)

  • Cisco Packaged Contact Center Enterprise Installation and Upgrade Guide, Release 12.6(1) 14-May-2021

• Progiciel Contact Center Enterprise Cisco 12.0(1)

  • Cisco Packaged Contact Center Enterprise Installation and Upgrade Guide, Release 12.0(1) 21-Nov-2019

• Progiciel Contact Center Enterprise Cisco 11.6(1)

  • Cisco Packaged Contact Center Enterprise Installation and Upgrade Guide Release 11.6(1) 17-Jun-2020
  • Cisco Finesse Desktop User Guide for Unified Contact Center Enterprise Release 11.6(1) 24-Jul-2018

Configuration

Exemples et notes techniques de configuration

• Applicable to Multiple Releases

  • Échanger des certificats auto-signés dans une solution PCCE 12.6 28-Jul-2023
  • Configurer l'orchestration pour UCCE 11-Oct-2022

• Progiciel Contact Center Enterprise Cisco 11.6(1)

  • Packaged CCE: MRA Configuration 06-Sep-2017
  • Packaged CCE: Unified CVP and Virtualized Voice Browser TLS and SRTP Security Configuration 06-Sep-2017
• Configuration d'ECE pour désactiver d'autres options d'engagement 19-Jul-2024
• Implémenter des certificats signés CA dans une solution CCE 12.6 19-Sep-2023
• Configuration et dépannage de la licence Smart CVP sur PCCE 12.5 06-May-2021
• Comprendre le volet d'exécution des commandes PCCE 22-Apr-2020
• Intégrer le gadget tiers et l'interface utilisateur dans PCCE 22-Apr-2020
• Configurer le serveur FTP sur PCCE 22-Apr-2020
• Centre de contact SSO avec le fournisseur d'identité d'Okta 07-Nov-2017
• Configurer l'option sortante PCCE - Désactiver la reconnexion lors du transfert à l'agent pour SIP 30-May-2017

Guides de configuration

• Cisco Packaged Contact Center Enterprise 12.6(2)

  • Port Utilization Guide for Cisco Unified Contact Center Solutions, Release 12.6(2) 28-Apr-2023

• Cisco Packaged Contact Center Enterprise 12.6(1)

  • Port Utilization Guide for Cisco Unified Contact Center Solutions, Release 12.6(1) 14-May-2021

• Cisco Packaged Contact Center Enterprise 12.5(1)

  • Port Utilization Guide for Cisco Unified Contact Center Solutions, Release 12.5(1) 09-Jun-2024

• Progiciel Contact Center Enterprise Cisco 11.6(1)

  • Port Utilization Guide for Cisco Unified Contact Center Solutions, Release 11.6(1) 03-Aug-2020
• Port Utilization Guide for Cisco Unified Contact Center Solutions, Release 12.0(1) 12-Dec-2018

Guides des fonctionnalités

• Cisco Packaged Contact Center Enterprise 12.6(2)

  • Cisco Packaged Contact Center Enterprise Features Guide, Release 12.6(2) 28-Apr-2023

• Cisco Packaged Contact Center Enterprise 12.6(1)

  • Cisco Packaged Contact Center Enterprise Features Guide, Release 12.6(1) 14-May-2021

• Cisco Packaged Contact Center Enterprise 12.5(1)

  • Cisco Packaged Contact Center Enterprise Features Guide, Release 12.5(1) 29-Jul-2021

• Progiciel Contact Center Enterprise Cisco 12.0(1)

  • Cisco Packaged Contact Center Enterprise Features Guide, Release 12.0(1) 21-Nov-2019

• Progiciel Contact Center Enterprise Cisco 11.6(1)

  • Cisco Packaged Contact Center Enterprise Features Guide Release 11.6(1) 27-May-2018

Maintenance et utilisation

Guides de maintenance et d'utilisation

• Cisco Packaged Contact Center Enterprise 12.6(2)

  • Cisco Packaged Contact Center Enterprise Administration and Configuration Guide, Release 12.6(2) 21-Aug-2023
  • Administration and Setup Guide for Webex Engage with Contact Center Enterprise 28-Apr-2023 (PDF - 727 KB)

• Cisco Packaged Contact Center Enterprise 12.6(1)

  • Cisco Packaged Contact Center Enterprise Administration and Configuration Guide, Release 12.6(1) 21-Aug-2023
  • Cisco Packaged Contact Center Enterprise Reporting User Guide, Release 12.6(1) 03-Feb-2020

• Cisco Packaged Contact Center Enterprise 12.5(1)

  • Cisco Packaged Contact Center Enterprise Administration and Configuration Guide, Release 12.5(1) 21-Aug-2023
  • Cisco Packaged Contact Center Enterprise Reporting User Guide, Release 12.5 03-Feb-2020

• Progiciel Contact Center Enterprise Cisco 12.0(1)

  • Cisco Packaged Contact Center Enterprise Administration and Configuration Guide, Release 12.0(1) 21-Aug-2023
  • Cisco Packaged Contact Center Enterprise Reporting User Guide, Release 12.0(1) 19-Jul-2019

• Progiciel Contact Center Enterprise Cisco 11.6(1)

  • Cisco Packaged Contact Center Enterprise Administration and Configuration Guide Release 11.6(1) 17-Sep-2020
  • Cisco Packaged Contact Center Enterprise Reporting User Guide, Release 11.6(1) 28-May-2018

Guides pour l'utilisateur final

• Cisco Packaged Contact Center Enterprise 12.6(2)

  • Centre de contact Gadgets IA Guide de l'utilisateur pour Cisco Contact Center Enterprise 18-May-2023
  • Cisco Contact Center Enterprise Manage Digital Channels Gadget User Guide 20-Nov-2022

• Progiciel Contact Center Enterprise Cisco 12.0(1)

  • Packaged CCE Migration Guide, Release 12.0 04-Aug-2020
  • Guide de l'utilisateur des rapports Cisco Packaged Contact Center Enterprise, Version 12.0 11-Jan-2019
  • Cisco Finesse Agent and Supervisor Desktop User Guide Release 12.0(1) 11-Jan-2019
  • Guide d'utilisateur du bureau Cisco Finesse des agents et superviseurs, version 12.0(1) 30-Nov-2018

Notes techniques de maintenance et d'utilisation

• Cisco Packaged Contact Center Enterprise 12.6(2)

  • Gérer les services de conteneur et collecter les journaux de connexion au cloud dans Contact Center Enterprise (CCE) 26-Aug-2024

Dépannage

Notes techniques de dépannage

• Cisco Packaged Contact Center Enterprise 12.6(1)

  • Configuration et dépannage des données en direct dans un environnement PCCE 05-Aug-2024
  • Provisionnement des services hybrides Google CCAI avec CCE 07-May-2024
  • Résoudre les problèmes de configuration rencontrés sur le portail d'administration CCE. 30-Jan-2023

• Cisco Packaged Contact Center Enterprise 12.5(1)

  • Implémenter des certificats signés CA dans une solution CCE 27-Jul-2023

• Progiciel Contact Center Enterprise Cisco 12.0(1)

  • Gérer le certificat des composants PCCE pour SPOG 01-Dec-2019

• Progiciel Contact Center Enterprise Cisco 11.6(1)

  • Quantité maximale de données pouvant être traitées par le message ICM MDS 20-May-2020
• Collecter les captures de paquets sur le système d'exploitation client et serveur Windows 25-Apr-2024
• Amélioration des performances de base de données pour Contact Center UCCE/PCCE 30-Jan-2023
• Exchange des certificats autosignés dans une solution PCCE 14-Jul-2022
• Dépannage de PCCE - Comment restaurer FQDN de Finesse et CUIC dans la page Inventaire 20-Jan-2021
• Dépannage de l'échec du transfert de fichiers SPOG PCCE 12.0 27-May-2020
• Dépannage de CVP sur SPOG qui s'affiche hors synchronisation 27-May-2020
• Configurer l'autorisation locale PCCE 21-Apr-2020
• Dépannage de l'échange de certificats entre CVP 12.5 et PCCE 12.0 21-Apr-2020
• Dépanner PCCE Impossible De Se Connecter À L'Hôte Vmware ESXi SideA Ou SideB 08-May-2019
• Le Contact Center Enterprise emballé (PCCE) 11.5 erreurs de déploiement sur la VM héberge l'écran 25-May-2017
• Dépannage et problèmes courants ADFS/IdS 19-Sep-2016

Support FAQ

• Applicable to Multiple Releases

  • Comprendre la prise en charge des composants du centre de contact qui utilisent CentOS 30-Apr-2024