Overview
Call survivability features are supported in Cisco Unified Border Element (CUBE) high availability mode for all active calls handled by Cisco Voice Portal (CVP).
Contact Center Deployments use call survivability TCL script on CUBE to provide basic Call survivability services when downstream CVP nodes are not reachable. From Cisco IOS Release 15.6(2)T onwards, call survivability features are supported in CUBE High Availability mode. Post switchover, all events received on the calls handled by CVP are posted to Call Survivability TCL application for further processing. Thus, call survivability features are supported in CUBE high availability mode for all active calls handled by CVP.
For more information on CVP Call Survivability TCL, refer to http://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/customer_voice_portal/cvp9_0/configuration/guide/cvp-configuration-and-administration-guide.pdf
Feature Information
The following table provides release information about the feature or features described in this module. This table lists only the software release that introduced support for a given feature in a given software release train. Unless noted otherwise, subsequent releases of that software release train also support that feature.
Use Cisco Feature Navigator to find information about platform support and Cisco software image support. To access Cisco Feature Navigator, go to www.cisco.com/go/cfn. An account on Cisco.com is not required.
Feature Name |
Releases |
Feature Information |
---|---|---|
CVP Survivability TCL support with High Availability |
Baseline Functionality |
This feature enables CUBE support call survivability features in CUBE high availability mode for all active calls handled by CVP. |