Prerequisites for Voice Mail Integration
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Calls can be successfully completed between phones on the same Cisco Unified CME router.
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If your voice-mail system is something other than Cisco Unity Express, such as Cisco Unity, voice mail must be installed and configured on your network.
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If your voice-mail system is Cisco Unity Express:
Note
When you order Cisco Unity Express, Cisco Unity Express software and the purchased license are installed on the module at the factory. Spare modules also ship with the software and license installed. If you are adding Cisco Unity Express to an existing Cisco router, you will be required to install hardware and software components.
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Interface module for Cisco Unity Express is installed. For information about the AIM-CUE or NM-CUE, access documents located at http://www.cisco.com/en/US/products/hw/modules/ps2797/prod_installation_guides_list.html.
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The recommended Cisco IOS release and feature set plus the necessary Cisco Unified CME phone firmware files to support Cisco Unity Express are installed on the Cisco Unified CME router.
To determine whether the Cisco IOS software release and Cisco Unified CME software version are compatible with the Cisco Unity Express version, Cisco router model, and Cisco Unity Express hardware that you are using, see Cisco Unity Express Compatibility Matrix.
To verify installed Cisco Unity Express software version, enter the Cisco Unity Express command environment and use the show software version user EXEC command. For information about the command environment, see the appropriate Cisco Unity Express CLI Administrator Guide at http://www.cisco.com/en/US/docs/voice_ip_comm/unity_exp/roadmap/cuedocs.html.
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The proper license for Cisco Unified CME, not Cisco Unified Communications Manager, is installed. To verify installed license, enter the Cisco Unity Express command environment and use the show software license user EXEC command. For information about the command environment, see the appropriate Cisco Unity Express CLI Administrator Guide at http://www.cisco.com/en/US/docs/voice_ip_comm/unity_exp/roadmap/cuedocs.html.
This is an example of the Cisco Unified CME license:
se-10-0-0-0> show software licenses Core: - application mode: CCME - total usable system ports: 8 Voicemail/Auto Attendant: - max system mailbox capacity time: 6000 - max general delivery mailboxes: 15 - max personal mailboxes: 50 Languages: - max installed languages: 1 - max enabled languages: 1
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Voicemail and Auto Attendant (AA) applications are configured. For configuration information, see “Configuring the System Using the Initialization Wizard” in the appropriate Cisco Unity Express GUI Administrator Guide at http://www.cisco.com/en/US/docs/voice_ip_comm/unity_exp/roadmap/cuedocs.html.
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