Information About Feature Access Codes
Feature Access Codes
Feature Access Codes (FACs) are special patterns of characters for dialing from a phone keypad to invoke particular features. For example, you can press **1, then press 2345 to forward all incoming calls to extension 2345.
Invokes FACs using a short sequence of digits for dialing the keypad on an analog phone. Similarly, on an IP phone you can select softkeys to invoke the same features. In Cisco Unified Communications Manager Express 4.0 and later, enable the same FACs that are available for analog phones on IP phones. It allows you to select a particular feature or activate and deactivate a function in the same manner regardless of the phone type.
Disable FACs on IP phones until they are explicitly enabled. You can enable all standard FACs for all registered SCCP phones in Cisco Unified Communications Manager Express. Similarly you can define a custom FAC or alias to enable one or more individual FACs.
All FACs except the call-park FAC are valid only immediately after a phone is off hook. The call-park FAC is considered transfer to a call-park slot and therefore is only valid after initiating transfer using the Transfer softkey (IP phones) or hookflash (analog phones).
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Configured directory numbers on the Cisco Unified Communications Manager Express router cannot overlap with the numbers you assign for FAC Standard or FAC Custom in a FAC configuration. Also, ensure that the FAC code always starts with an asterisk, followed by digits. |
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Table 1 Contains a list of the standard predefined FACs.
Standard FAC |
Description |
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**1 plus optional extension number |
Call Forward All. |
**2 |
Call forward all cancel. |
**3 |
Select a local group. |
**4 plus group number |
Select an incoming call in the specified pickup group. Specified pickup group must be already configured in Cisco Unified Communications Manager Express. |
**5 plus extension number |
Select a direct extension. |
**6 plus optional park-slot number |
Call park, if you have an active call and if you press the Transfer softkey (IP phone) or hookflash (analog phone) before dialing this FAC. Configure the target park slot in Cisco Unified Communications Manager Express. |
**7 |
Do Not Disturb. |
**8 |
Redial. |
**9 |
Dial voicemail number. |
*3 plus hunt group pilot number |
Join ephone-hunt group. If you have created multiple hunt groups allowing dynamic membership, identify the joining hunt group by its pilot number. |
*4 |
Activate or deactivate the hunt group logout functionality to toggle between ready or not-ready status of an extension when the hunt group agent is off-hook. |
*5 |
Activate or deactivate a phone-level hunt group logout to toggle between ready or not-ready status of all extensions on an individual phone. The individual phone member must be of an ephone hunt group when the phone is idle. |
*6 |
Dials the voicemail number. |
#3 |
Leave ephone-hunt group. Configure the Phone or extension number as a dynamic member of a hunt group. |
Note |
For FAC feature to work on SIP phones configuring call-park system application under telephony-service is mandatory. The following FAC is supported with SIP phones:
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