The documentation set for this product strives to use bias-free language. For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. Exceptions may be present in the documentation due to language that is hardcoded in the user interfaces of the product software, language used based on RFP documentation, or language that is used by a referenced third-party product. Learn more about how Cisco is using Inclusive Language.
To ease troubleshooting of the WAE Live application, Collector server, WAE Network Interface (NI) server, and WAE Core server, use the mate_tech_support
CLI tool. This tool creates a tar file of support information and puts it into the /tmp/MATE_TS
directory by default. If needed, you can then send this.tgz file to your support representative. To change the directory in which the results are stored, use the -tar-path
option.
Example: This creates a tar file of support information and puts the output into the /troubleshooting
directory.
mate_tech_support -tar-path /troubleshooting
Following are a few more areas to look for available troubleshooting information.