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Cisco Finesse
Cisco Finesse 12.6(2)
系列
Cisco Finesse
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發行日期
27-APR-2023
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近期資安公告
05-Jun-2024
Security Advisory: Cisco Finesse Web-Based Management Interface Vulnerabilities
01-Mar-2023
Security Advisory: Cisco Finesse Reverse Proxy VPN-less Access to Finesse Desktop Denial of Service Vulnerability
01-Feb-2023
Field Notice: FN - 72432 - Unified Contact Center Enterprise (UCCE)/Packaged Contact Center Enterprise (PCCE)/Unified Contact Center Express (UCCX) Solution: Impact of Chrome Private Network Access Deprecation - Software Upgrade Recommended
文件類別
參考
安裝與升級
疑難排解
維護與營運
設定
資安公告
資料表和產品資訊
資料表和產品資訊
資料表
Cisco Finesse 12.5 Data Sheet
28-Jan-2020
Cisco Finesse 12.0 Data Sheet
18-Jan-2019
產品停產與終止銷售通知
End-of-Sale and End-of-Life Announcement for the Cisco Finesse 9.1
11-Jan-2019
問與答
瞭解對使用CentOS的聯絡中心元件的支援
30-Apr-2024
資安公告
欄位聲明
Field Notice: FN - 72432 - Unified Contact Center Enterprise (UCCE)/Packaged Contact Center Enterprise (PCCE)/Unified Contact Center Express (UCCX) Solution: Impact of Chrome Private Network Access Deprecation - Software Upgrade Recommended
01-Feb-2023
Field Notice: FN - 72185 - UCCE/UCCX Finesse Agents Disconnected in Chrome 88 - Software Upgrade Recommended
27-Aug-2021
Field Notice: FN - 70512 - Chrome 80 Breaks Cisco Finesse Single Sign-On APIs for Third-Party Integrations - Software Upgrade Recommended
30-Mar-2020
Field Notice: FN - 70511 - Cisco Unified Collaboration Products with VOS (RHEL), Call Home Certificate Will Expire on 2020-02-07 - Workaround Provided
04-Feb-2020
Field Notice: FN - 70275 - FinesseA Goes Out of Service (OOS) When FinesseB Is Shut Down - Software Upgrade Recommended
12-Dec-2018
Field Notice: FN - 70080 - 78xx and 88xx IPPA Java Out of Memory Error Causes Phones to Reset - Software Upgrade Recommended
06-Dec-2017
Field Notice: FN - 64244 - December 31, 2016 Leap Second Impact to Voice and Unified Communications Devices
11-Jan-2017
安全建議、回應和注意事項
最新
Cisco Finesse Web-Based Management Interface Vulnerabilities
05-Jun-2024
Cisco Finesse Reverse Proxy VPN-less Access to Finesse Desktop Denial of Service Vulnerability
01-Mar-2023
Cisco Finesse Open Redirect Vulnerability
25-May-2021
Cisco Finesse Cross-Site Scripting Vulnerabilities
25-May-2021
Cisco Finesse and Cisco Virtualized Voice Browser OpenSocial Gadget Editor Vulnerabilities
13-Jan-2021
Cisco Finesse Cross-Site Scripting Vulnerability
04-May-2020
Cisco Finesse Web-Based Management Interface Cross-Site Scripting Vulnerability
03-May-2020
Cisco Finesse Request Processing Server-Side Request Forgery Vulnerability
04-Sep-2019
Multiple Vulnerabilities in Cisco Finesse
18-Jul-2018
Cisco Finesse Reflected Cross-Site Scripting Vulnerability
02-Aug-2017
Apache Struts2 Jakarta Multipart Parser File Upload Code Execution Vulnerability Affecting Cisco Products
10-Mar-2017
Multiple Vulnerabilities in OpenSSL Affecting Cisco Products: January and February 2017
30-Jan-2017
Multiple Vulnerabilities in Network Time Protocol Daemon Affecting Cisco Products: November 2016
23-Nov-2016
Cisco Finesse Cross-Site Request Forgery Vulnerability
12-Oct-2016
Multiple Vulnerabilities in OpenSSL Affecting Cisco Products: May 2016
04-May-2016
檢視所有這類文件
參考
文件藍圖
Cisco Finesse 12.6(2)
Cisco Finesse Documentation Guide, Release 12.6(2)
28-Apr-2023
Cisco Finesse Documentation Guide Release 10.0(1)
30-Nov-2021
(PDF - 1 MB)
Cisco Finesse Documentation Guide for Release 9.1(1)
10-Jan-2013
(PDF - 585 KB)
授權資料
Cisco Finesse
Open Source Used In Cisco Finesse Release 12.0(1)
12-Jan-2019
(PDF - 10 MB)
Open Source Used In Cisco Finesse 11.6(1)
22-Mar-2019
(PDF - 8 MB)
Open Source Used in Cisco Finesse Release 11.5(1)
23-Aug-2016
(PDF - 9 MB)
Open Source Used in Cisco Finesse Release 11.0(1)
26-Aug-2015
(PDF - 7 MB)
Open Source Used in Cisco Finesse Release 10.5(1)
16-Jun-2020
(PDF - 4 MB)
Open Source Used in Cisco Finesse Release 10.0(1)
16-Jun-2020
(PDF - 4 MB)
安裝與升級
安裝和升級指南
Cisco Finesse 12.6(2)
Cisco Finesse Installation and Upgrade Guide, Release 12.6(2)
28-Apr-2023
設定
配置示例和技術筆記
Configure Nginx Reverse Proxy for VPN-Less Access to Cisco Finesse (12.6 ES03)
24-Dec-2021
Unified CCE解決方案:獲取和上傳第三方CA證書的程式(版本11.x)
20-Sep-2016
使用Finesse配置自動應答
11-Apr-2016
在Cisco Finesse中配置SNMP陷阱
29-Jul-2020
在Finesse上為傳入呼叫配置基於選擇的工作流
14-Sep-2017
在WFO-QM中用於記錄後設資料標籤的Finesse工作流配置(Calabrio)
12-Mar-2015
在思科語音作業系統(VOS)中通過CLI配置CA簽名的證書
01-Dec-2016
如何在PCCE 10.5中配置Precision隊列即時資料小工具
02-Mar-2017
將Finesse 12.0座席配置為座席聊天
21-Mar-2021
配置指南
Port Utilization Guide for Cisco Unified Contact Center Solutions, Release 12.0(1)
12-Dec-2018
維護與營運
終端用戶指南
Cisco Finesse 12.6(2)
Cisco Contact Center Enterprise Manage Digital Channels Gadget User Guide
20-Nov-2022
Cisco Finesse Agent and Supervisor Desktop User Guide, Release 12.6(2)
28-Apr-2023
維護和運作指南
Cisco Finesse 12.6(2)
Administration and Setup Guide for Webex Engage with Contact Center Enterprise
28-Apr-2023
(PDF - 727 KB)
Cisco Finesse Administration Guide, Release 12.6(2)
28-Apr-2023
疑難排解
Support FAQ
Cisco Finesse 12.6(2)
Understand Support for Contact Center Components that Use CentOS
30-Apr-2024
Finesse靜默監控中發生錯誤「Unable to Silent Monitor at this time(CTIError=Generic Error)」
05-Jun-2017
疑難排解技術筆記
最新
瞭解UCCX Finesse架構深入探討
01-Feb-2024
瞭解Finesse的WebSocket連線
01-Feb-2024
解決Finesse自定義或新小工具問題
24-May-2022
在Finesse Agent Desktop中載入WxM小工具故障排除
08-Dec-2021
配置Finesse和CTI伺服器之間的安全通訊
15-Jun-2021
與SSO的Finesse第三方客戶端整合
11-Jun-2020
在SSO模式下使用Finesse整合第三方小工具
29-Jul-2019
對CA簽名的伺服器上託管的小工具的Finesse錯誤「SSLPeerUnverifiedException」進行故障排除
15-Jul-2019
為Finesse Desktop和FIPPA配置UCCX自定義呼叫變數佈局
25-Mar-2019
排除Finesse、VVB和UCCX上的RTMT證書錯誤
07-Nov-2018
Finesse代理/主管隊列/技能組狀態更新問題
24-Jul-2018
Finesse Mobile Agent故障排除
18-Jan-2018
排除Cisco Finesse案頭永續性日誌記錄問題
10-Jan-2018
排除Internet Explorer上Finesse頁面到達前景的故障
07-Nov-2017
Finesse代理狀態更改延遲故障排除
14-Sep-2017
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