Field Notice: FN - 70512 - Chrome 80 Breaks Cisco Finesse Single Sign-On APIs for Third-Party Integrations - Software Upgrade Recommended

Notice

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Revision History

Revision	Publish Date	Comments
1.0	30-Mar-20	Initial Release

Products Affected

Affected OS Type	Affected Software Product	Affected Release	Affected Release Number	Comments
NON-IOS	Finesse Software	12	12.0(1)

Defect Information

Defect ID	Headline
CSCvs73491	Chrome 80 breaks Cisco Finesse Single Sign-On APIs for third-party integrations

Problem Description

Google Chrome 80, which was released by Google in February 2020, changes the default behavior of cookies in cross-domain scenarios (SameSite).

chrome://flags/#same-site-by-default-cookies Default will be Enabled

https://blog.chromium.org/2019/10/developers-get-ready-for-new.html

This change in Google Chrome breaks the Cisco Finesse Single Sign-On implementation for third-party integrations.

Our connector is loaded in an iframe within a different domain and uses the Cisco Finesse Single Sign-On APIs to fetch and refresh a Finesse Rest API access token. Cisco Finesse does not set the SameSite attribute on their SSO token cookies. In Chrome 80, the default behavior for cookies that do not have a SameSite attribute changes from 'None' to 'Lax'. Therefore the cookies are no longer sent in a cross-domain request. However, this is required for third-party integration.

IDS should set the SameSite attribute to 'None' in order to maintain this functionality.

Background

Chrome 80 changes the default value for the Samesite cookie attribute from 'None' to 'Lax'. The result is that the browser does not send cookies without the SameSite attribute in many cross-site request scenarios. 

Status tracking for this Chrome feature can be found here:

https://www.chromium.org/updates/same-site

https://www.chromestatus.com/feature/5088147346030592

Problem Symptom

Upgrade Chrome to version 80 on Client Machine connecting to Finesse 11.6 or 12.0 or 12.5 with IDS

Workaround/Solution

https://software.cisco.com/download/home/283613135/type/284259728/release/12.0(1)ES3

For More Information

If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:

• Open a service request on Cisco.com
• By email
• By telephone

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