Support

How can I access Secure Email Threat Defense documentation?

You can access Secure Email Threat Defense documentation directly from Secure Email Threat Defense using the Help menu, or at the following links.

blank.gif Cisco Secure Email Threat Defense User Guide

blank.gif Cisco Secure Email Threat Defense Release Notes

How can I get help setting up and using Secure Email Threat Defense?

For help setting up and using Secure Email Threat Defense, contact the Email Security Customer Success team at etd-acivations@cisco.com.

How can I contact customer support?

If you are a Secure Email Threat Defense PoV (Proof of Value) evaluation customer, email cmd-support@cisco.com.

If you are a fully licensed Secure Email Threat Defense customer:

blank.gifOpen an online support case: https://www.cisco.com/c/en/us/support/index.html

blank.gifEmail TAC@cisco.com

blank.gifCall Cisco TAC at any of the worldwide phone numbers found here: https://www.cisco.com/c/en/us/support/web/tsd-cisco-worldwide-contacts.html

Note: To open a case, your Secure Email Threat Defense contract must be linked to your cisco.com account. If you do not already have a cisco.com account, go here to create one.