Messages and Search

How do I let Cisco know a message was misclassified?

If you believe a message was not classified correctly (false positive or false negative), you can reclassify the message. This feedback may be used to influence future classifications.

Why do some messages appear twice on my Messages page?

Duplicate entries are a result of Microsoft creating multiple journals for a single email. This can happen for several reasons. For example, mail rules set by the Exchange admin, or mail sent to groups with non-domain users.

What does undisclosed recipient mean?

Undisclosed recipient indicates the email had no listed recipients. For example, when a BCC (blind carbon copy) is sent to a recipient. Secure Email Threat Defense does not track BCC recipients, but detection and remediation are not impacted.