Cisco SocialMiner


Status	Available Order
Series Release Date	29-OCT-2010

Supported Releases: Cisco SocialMiner 11.6(1), 11.6(2), and 12.0(1)

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Data Sheets and Product Information
- Cisco SocialMiner 11.6 Data Sheet 25-Aug-2017
- Cisco SocialMiner 11.5 Data Sheet 07-Jul-2017
- Cisco SocialMiner 11.0 Data Sheet 25-Aug-2015
- English
  - End-of-Sale and End-of-Life Announcement for the Cisco SocialMiner 9.0(1) 31-Aug-2015
  - End-of-Sale and End-of-Life Announcement for the Cisco SocialMiner 8.5 11-Jan-2019
Security Notices
- Cisco SocialMiner 8.5(5)
  - Field Notice: FN - 63626 - SocialMiner Twitter Account Does Not Authorize 13-Mar-2013
- Field Notice: FN - 72236 - Unified Contact Center Express (UCCX) Release 11.6.2 ES07 Is Not a Cumulative Release - Software Upgrade Recommended 22-Mar-2022
- Field Notice: FN - 70274 - Deprecate Facebook for Social Media in SocialMiner - Software Upgrade Recommended 30-Jun-2020
- Field Notice: FN - 70511 - Cisco Unified Collaboration Products with VOS (RHEL), Call Home Certificate Will Expire on 2020-02-07 - Workaround Provided 04-Feb-2020
- Field Notice: FN - 64244 - December 31, 2016 Leap Second Impact to Voice and Unified Communications Devices 11-Jan-2017
- Cisco SocialMiner Chat Feed Cross-Site Scripting Vulnerabilities 23-Jan-2019
- Multiple Vulnerabilities in OpenSSL Affecting Cisco Products: September 2016 02-Jan-2019
- Cisco SocialMiner Cross-Site Scripting Vulnerability 17-Oct-2018
- Cisco SocialMiner Notification System Denial of Service Vulnerability 16-May-2018
- Cisco SocialMiner XML External Entity Injection Vulnerability 06-Sep-2017
- Cisco SocialMiner Cross-Site Scripting Vulnerability 21-Jun-2017
- Apache Struts2 Jakarta Multipart Parser File Upload Code Execution Vulnerability Affecting Cisco Products 10-Mar-2017
- Multiple Vulnerabilities in OpenSSL Affecting Cisco Products: January and February 2017 30-Jan-2017
- Multiple Vulnerabilities in Network Time Protocol Daemon Affecting Cisco Products: November 2016 23-Nov-2016
- Multiple Vulnerabilities in OpenSSL Affecting Cisco Products: May 2016 04-May-2016
- Multiple Vulnerabilities in OpenSSL Affecting Cisco Products: March 2016 02-Mar-2016
- Vulnerability in GNU glibc Affecting Cisco Products: February 2016 18-Feb-2016
- Multiple Vulnerabilities in OpenSSL (December 2015) Affecting Cisco Products 04-Dec-2015
- Cisco SocialMiner WeChat Page Cross-Site Scripting Vulnerability 04-Nov-2015
- OpenSSL RSA Temporary Key Cryptographic Downgrade Vulnerability 08-Oct-2015
Release and Compatibility
- Cisco SocialMiner 12.0(1)
  - Release Notes for Cisco Unified Contact Center Express Solution, Release 12.0(1) 11-Jan-2019
- Cisco SocialMiner 11.6(2)
  - Release Notes for Cisco Unified Contact Center Express Solution, Release 11.6(2) 08-Aug-2018
- Cisco SocialMiner 11.6(1)
  - Release Notes for Cisco Unified Contact Center Express Solution, Release 11.6(1) 24-Aug-2017
- Cisco SocialMiner 10.6(1)
  - Release Notes for Cisco SocialMiner Release 10.6(2) 23-May-2017
  - Release Notes for Cisco SocialMiner Release 10.6(1) 05-Dec-2014
Reference
- Cisco SocialMiner 12.0(1)
  - Cisco SocialMiner Documentation Guide, Release 12.0(1) 11-Jan-2019
- Cisco SocialMiner 11.6(1)
  - Cisco SocialMiner Documentation Guide, Release 11.6(1) 24-Aug-2017
- Cisco SocialMiner 10.6(1)
  - Cisco SocialMiner Documentation Guide Release 10.6(1) 05-Dec-2014
- Cisco SocialMiner 11.6(1)
  - Open Source Used In Cisco SocialMiner 11.6(1) 14-Aug-2017 (PDF - 11 MB)
- Cisco SocialMiner 10.6(1)
  - Open Source Software used in Cisco SocialMiner, Release 10.6(1) 02-Dec-2014 (PDF - 5 MB)
Design
- Cisco SocialMiner 12.0(1)
  - Solution Design Guide for Cisco Unified Contact Center Express, Release 12.0(1) 11-Jan-2019
- Cisco SocialMiner 11.6(1)
  - Solution Design Guide for Cisco Unified Contact Center Express, Release 11.6(1) 24-Aug-2017
- Contact Center Solution Design Guides (from 11.5 forward)
  - Solution Design Guide for Cisco Packaged Contact Center Enterprise 11-Sep-2015
  - Solution Design Guide for Cisco Hosted Collaboration Solution for Contact Center 30-Aug-2017
  - Solution Design Guide for Unified Contact Center Enterprise 03-Feb-2015
  - Solution Design Guide for Unified Contact Center Express 26-Aug-2014
Install and Upgrade
- Cisco SocialMiner 12.0(1)
  - Cisco SocialMiner Installation and Upgrade Guide Release 12.0(1) 15-Feb-2019
- Cisco SocialMiner 11.6(2)
  - Cisco SocialMiner Installation and Upgrade Guide Release 11.6(2) 25-Aug-2018
- Cisco SocialMiner 11.6(1)
  - Cisco SocialMiner Installation and Upgrade Guide Release 11.6(1) 24-Aug-2017
- Cisco SocialMiner 10.6(1)
  - Cisco SocialMiner Installation and Upgrade Guide, Release 10.6(2) 23-May-2017
Configuration
- Cisco SocialMiner 11.6(1)
  - Integration of SocialMiner with Gmail on UCCX 11.6 24-Nov-2017
- Configure CCP (Formerly SocialMiner) with Active Directory 06-Oct-2020
- Understand ECDSA certificates in an UCCX Solution 04-Apr-2017
- Integrate SocialMiner with Cisco Unified Presence Servers (CUPS) to send IM Notification for WebChat 18-Mar-2016
- Cisco SocialMiner 12.0(1)
  - Port Utilization Guide for Cisco Unified Contact Center Express Solution, Release 12.0(1) 11-Jan-2019
  - Port Utilization Guide for Cisco Unified Contact Center Solutions, Release 12.0(1) 12-Dec-2018
- Cisco SocialMiner 11.6(2)
  - Port Utilization Guide for Cisco Unified Contact Center Express Solution, Release 11.6(2) 08-Aug-2018
- Cisco SocialMiner 11.6(1)
  - Port Utilization Guide for Cisco Unified Contact Center Solutions, Release 11.6(1) 03-Aug-2020
  - Port Utilization Guide for Cisco Unified Contact Center Express Solution, Release 11.6(1) 24-Aug-2017
Maintain and Operate
- Cisco SocialMiner 11.6(2)
  - Cisco SocialMiner User Guide Release 11.6(2) 06-Aug-2018
  - Cisco SocialMiner User Guide Release 11.6(2) 23-Jul-2018
- Cisco SocialMiner 11.6(1)
  - Cisco SocialMiner User Guide Release 11.6(1) 30-Jul-2019
- Cisco SocialMiner 10.6(1)
  - Cisco SocialMiner User Guide Release 10.6(1) 09-Dec-2014
- Search on CCP (Formerly SocialMiner) with the Date Filters 30-Sep-2021
Troubleshooting
- Cisco SocialMiner 10.6(1)
  - SHA-256 Support for UCCX 20-Apr-2017
- Troubleshoot SocialMiner Agent Request (Call back) Feature With UCCE 17-Apr-2020
- UCCX & SocialMiner: Bubble Chat and Post Chat Rating Log Analysis 23-Jan-2019
- Unable to Authorize New Facebook Feed with Error: "Can't Load URL: The domain of this URL isn't included in the app's domains" 25-Jul-2018
- Facebook Graph API changes (Spring 2018) and its Implications on Cisco SocialMiner 17-Apr-2018
- Integrate UCCX with SocialMiner for Agent Email - Exchange Best Practices 12-Oct-2017
- Unsupported Configurations for UCCX and SocialMiner Integration for Non-Voice Features 30-Aug-2017

Cisco SocialMiner

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Key Information

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Document Categories

Data Sheets and Product Information

Data Sheets

End-of-Life and End-of-Sale Notices

English

Security Notices

Field Notices

Cisco SocialMiner 8.5(5)

Security Advisories, Responses and Notices

Release and Compatibility

Release Notes

Cisco SocialMiner 12.0(1)

Cisco SocialMiner 11.6(2)

Cisco SocialMiner 11.6(1)

Cisco SocialMiner 10.6(1)

Reference

Documentation Roadmaps

Cisco SocialMiner 12.0(1)

Cisco SocialMiner 11.6(1)

Cisco SocialMiner 10.6(1)

Licensing Information

Cisco SocialMiner 11.6(1)

Cisco SocialMiner 10.6(1)

Design

Design Guides

Cisco SocialMiner 12.0(1)

Cisco SocialMiner 11.6(1)

Contact Center Solution Design Guides (from 11.5 forward)

Install and Upgrade

Install and Upgrade Guides

Cisco SocialMiner 12.0(1)

Cisco SocialMiner 11.6(2)

Cisco SocialMiner 11.6(1)

Cisco SocialMiner 10.6(1)

Configuration

Configuration Examples and TechNotes

Cisco SocialMiner 11.6(1)

Configuration Guides

Cisco SocialMiner 12.0(1)

Cisco SocialMiner 11.6(2)

Cisco SocialMiner 11.6(1)

Maintain and Operate

End-User Guides

Cisco SocialMiner 11.6(2)

Cisco SocialMiner 11.6(1)

Cisco SocialMiner 10.6(1)

Maintain and Operate TechNotes

Troubleshooting

Troubleshooting TechNotes

Cisco SocialMiner 10.6(1)

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