Change History
This is the first release of the document.
The documentation set for this product strives to use bias-free language. For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. Exceptions may be present in the documentation due to language that is hardcoded in the user interfaces of the product software, language used based on RFP documentation, or language that is used by a referenced third-party product. Learn more about how Cisco is using Inclusive Language.
This is the first release of the document.
This guide describes how to use digital channels to interact with customers.
This guide is intended for contact center agents and supervisors who want to use digital channels on Finesse desktop for interaction.
Document or resource |
Link |
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Cisco Finesse Agent and Supervisor Desktop User Guide |
https://www.cisco.com/c/en/us/support/customer-collaboration/finesse/products-user-guide-list.html |
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