Cisco Finesse
| Overview | Product Overview |
|---|---|
| Status | Available Order |
| Series Release Date | 29-OCT-2010 |
- US/Canada 800-553-2447
- Worldwide Support Phone Numbers
- All Tools
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- Finesse 11.6(1)
Status: End of Support | End-of-Support Date: 30-Sep-2023
- Finesse 12.0(1)
Status: Available | Release Date: 11-Jan-2019
- Finesse 12.5(1)
Status: Available | Release Date: 21-Jan-2020
- Finesse 12.6(1)
Status: Available | Release Date: 10-May-2021
- Finesse 12.6(2)
Status: Available | Release Date: 27-Apr-2023
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Recent Security Notices
- 05-Jun-2024
- 01-Mar-2023
- 01-Feb-2023
Document Categories
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Data Sheets and Product Information
- End-of-Sale and End-of-Life Announcement for the Cisco Finesse 9.1
End-of-Life and End-of-Sale Notices
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Security Notices
- Field Notice: FN - 72432 - Unified Contact Center Enterprise (UCCE)/Packaged Contact Center Enterprise (PCCE)/Unified Contact Center Express (UCCX) Solution: Impact of Chrome Private Network Access Deprecation - Software Upgrade Recommended
- Field Notice: FN - 72185 - UCCE/UCCX Finesse Agents Disconnected in Chrome 88 - Software Upgrade Recommended
- Field Notice: FN - 70512 - Chrome 80 Breaks Cisco Finesse Single Sign-On APIs for Third-Party Integrations - Software Upgrade Recommended
- Field Notice: FN - 70511 - Cisco Unified Collaboration Products with VOS (RHEL), Call Home Certificate Will Expire on 2020-02-07 - Workaround Provided
- Field Notice: FN - 70275 - FinesseA Goes Out of Service (OOS) When FinesseB Is Shut Down - Software Upgrade Recommended
- Field Notice: FN - 70080 - 78xx and 88xx IPPA Java Out of Memory Error Causes Phones to Reset - Software Upgrade Recommended
- Field Notice: FN - 64244 - December 31, 2016 Leap Second Impact to Voice and Unified Communications Devices
Field Notices
- Cisco Finesse Web-Based Management Interface Vulnerabilities
- Cisco Finesse Reverse Proxy VPN-less Access to Finesse Desktop Denial of Service Vulnerability
- Cisco Finesse Open Redirect Vulnerability
- Cisco Finesse Cross-Site Scripting Vulnerabilities
- Multiple Cisco Products OpenSocial Gadget Editor Vulnerabilities
- Cisco Finesse Cross-Site Scripting Vulnerability
- Cisco Finesse Web-Based Management Interface Cross-Site Scripting Vulnerability
- Cisco Finesse Request Processing Server-Side Request Forgery Vulnerability
- Multiple Vulnerabilities in Cisco Finesse
- Cisco Finesse Reflected Cross-Site Scripting Vulnerability
- Apache Struts2 Jakarta Multipart Parser File Upload Code Execution Vulnerability Affecting Cisco Products
- Multiple Vulnerabilities in OpenSSL Affecting Cisco Products: January and February 2017
- Multiple Vulnerabilities in Network Time Protocol Daemon Affecting Cisco Products: November 2016
- Cisco Finesse Cross-Site Request Forgery Vulnerability
- Multiple Vulnerabilities in OpenSSL Affecting Cisco Products: May 2016
Security Advisories, Responses and Notices
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Release and Compatibility
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Cisco Finesse 12.5(1)
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Cisco Finesse 12.0(1)
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Cisco Finesse 11.6(1)
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Contact Center Solution Release Notes (for all other releases)
Release Notes
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Reference
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Cisco Finesse 12.6(2)
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Cisco Finesse 12.6(1)
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Cisco Finesse 12.5(1)
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Cisco Finesse 12.0(1)
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Cisco Finesse 11.6(1)
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Cisco Finesse 10.0(1)
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Cisco Finesse 9.1(1)
Documentation Roadmaps
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Cisco Finesse
- Open Source Licensing Information for Cisco Finesse after Release 12.0(1)
- Open Source Used In Cisco Finesse Release 12.0(1) (PDF)
- Open Source Used In Cisco Finesse 11.6(1) (PDF)
- Open Source Used in Cisco Finesse Release 11.5(1) (PDF)
- Open Source Used in Cisco Finesse Release 11.0(1) (PDF)
- Open Source Used in Cisco Finesse Release 10.5(1) (PDF)
- Open Source Used in Cisco Finesse Release 10.0(1) (PDF)
- Open Source Used in Cisco Finesse Release 9.1(1) (PDF)
Licensing Information
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Cisco Finesse 12.6(1)
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Cisco Finesse 12.5(1)
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Cisco Finesse 12.0(1)
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Cisco Finesse 11.6(1)
Technical References
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Design
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Cisco Finesse 12.0(1)
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Cisco Finesse 11.6(1)
Design Guides
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Install and Upgrade
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Cisco Finesse 12.6(2)
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Cisco Finesse 12.6(1)
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Cisco Finesse 12.5(1)
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Cisco Finesse 12.0(1)
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Cisco Finesse 11.6(1)
Install and Upgrade Guides
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Configuration
- Configure Nginx Reverse Proxy for VPN-Less Access to Cisco Finesse (12.6 ES03)
- Configure Finesse 12.0 Agent to Agent Chat
- Configure SNMP trap in Cisco Finesse
- Configure Selective Based Workflow for Incoming Calls on Finesse
- How To Configure Precision Queue Live Data Gadget in PCCE 10.5
- Configure CA Signed Certificate via CLI in Cisco Voice Operating System (VOS)
- Unified CCE Solution: Procedure to Obtain and Upload Third-Party CA certificates (Version 11.x)
- Configure an Auto Answer with Finesse
Configuration Examples and TechNotes
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Cisco Finesse 12.5(1)
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Cisco Finesse 12.0(1)
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Cisco Finesse 11.6(1)
- Port Utilization Guide for Cisco Unified Contact Center Solutions, Release 12.0(1)
Configuration Guides
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Maintain and Operate
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Cisco Finesse 12.6(2)
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Cisco Finesse 12.6(1)
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Cisco Finesse 12.5(1)
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Cisco Finesse 12.0(1)
End-User Guides
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Cisco Finesse 12.6(2)
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Cisco Finesse 12.6(1)
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Cisco Finesse 12.5(1)
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Cisco Finesse 12.0(1)
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Cisco Finesse 11.6(1)
Maintain and Operate Guides
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Troubleshooting
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Applicable to Multiple Releases
- Error "Unable to Silent Monitor at this time (CTIError=Generic Error)" Occurs in Finesse Silent Monitoring
Support FAQ
- Understand UCCX Finesse Architecture Deep Dive
- Understand WebSocket Connection for Finesse
- Troubleshoot Finesse Custom or New Gadgets Issue
- Troubleshoot WxM Gadgets Failure to Load in Finesse Agent Desktop
- Configure Secure Communication Between Finesse and CTI Server
- Finesse Thirdparty Client Integration with SSO
- Integrate Third Party Gadget with Finesse on SSO Mode
- Troubleshoot Finesse Error "SSLPeerUnverifiedException" for Gadgets Hosted on CA-Signed Servers
- Configure UCCX Custom Call Variable Layouts for Finesse Desktop and FIPPA
- Troubleshoot RTMT Certificate Errors on Finesse, VVB and UCCX
- Finesse Agent/Supervisor Queue/SkillGroup Stats Update Problem
- Troubleshoot Finesse Mobile Agent
- Troubleshoot Cisco Finesse Desktop Persistent Logging Problem
- Troubleshoot Finesse Page Arrival to Foreground on Internet Explorer
- Troubleshoot Finesse Agent State Change Delayed
Troubleshooting TechNotes
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