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Accelerating the next-generation contact centre
Cisco partnered with Gartner Research to create a set of deep insights on five subject areas that contact centre practitioners and CX experts can leverage to guide their planning for the year ahead.
Featured contact centre solutions
The all-new Webex Contact Centre
A next-generation, customizable platform for ultimate flexibility and speed of innovation.
Work-from-home agent solutions
Cisco has a remote-agent solution that fits your business needs and lets agents work remotely.
Four reasons to choose Cisco Contact Centre
Portfolio from a trusted brand
Cisco offers a vast portfolio of products, including contact centre, calling, meetings, team collaboration, and devices.
Flexible cloud migration
Cisco Collaboration Flex Plan offers on-premises, cloud, and mix options with common UX and provisioning that let you migrate at your own pace.
Unified open platform
Our open, flexible cloud architecture allows customization and application integrations, as well as seamless management and user experiences.
Intelligent journeys
Cisco Contact Centre solutions provide AI-powered cognitive agent and customer experiences, and an in-depth view of your customer's journey.
Customer success stories
Cisco helps switch the city's 311 Call and Resolution helpline to home offices in 48 hours amid the pandemic.
Vivint Solar adopts the full Cisco Webex collaboration suite to provide unified communications to their agents.
See firsthand why PUMA chose Webex Experience Management to create better employee and customer experiences.
What is on the minds of contact centre leaders?
Cisco interviewed 700 contact centre executives from seven countries and over 10 industries on their challenges and successes in running a contact centre. See what they had to say.
62%
62% plan to implement a cloud contact centre within the next 18 months
53%
53% of contact centres report into a Customer Experience Executive
70%
70% experience a reduction in call volumes when chatbots are deployed
Artificial intelligence in the contact centre
A cognitive contact centre has intelligence woven throughout the agent and customer experience. Cisco is using AI, ML, NLU, and powerful data analytics to transform those experiences from the inside out.
Infographic
See how AI can boost productivity in the contact centre.
e-book
Discover how a cognitive contact centre helps transform customer experiences.
Analysts give their take on how AI is transforming contact centre solutions.
Blog
Read how Cisco's latest innovations in AI improve contact centre performance.
Infographic
See a customer service journey in action through the contact centre.
Cisco Contact Centre solutions
Cloud Contact Centre
This global, scalable, cloud contact centre works for small-to-large contact centres.
On-premises contact centre
Cisco offers solutions for small, midsize, and large contact centres.
Cloud applications
Cisco offers additional applications for your on-premises or cloud contact centre.
Practical path to cloud
Cisco helps on-premises customers transition to a cloud contact centre at the pace that is right for them. Cisco has added cloud applications your agents can use whether you are in the cloud or on-premises.
Cisco Flex Plan for Contact Centre
Buy a mix of on-premises, hosted, and cloud contact centre solutions in a user-based subscription, pay-as-you-grow model.
On-premises cloud applications
Enjoy the benefits of modern cloud services while keeping your valuable on-premises contact centre deployment.
What's new
Accelerate your results
Improve your ROI with contact centre experts who can take your solution to the next level.
For partners
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Looking for a solution from a Cisco partner? Connect with our partner ecosystem.
View partner enablement activities for Webex Contact Centre.